heat storm HS-1000-WX Manual

Installation instructions

HEATER LOCATION
When choosing a location for your new heater, ensure that the general instructions are followed Your heater must be installed on a wall Do not prop the heater up against objects or use the heater with the grill placed vertically For best effect, install the heater out of direct sunlight

Basement or garage use
The heater can be utilized in a finished basement with drywall and carpet For other scenarios, consider Heat Storm Outdoor Infrared Heaters Visit heatstorm.com for details

Vaulted or cathedral ceilings
The heater can be used with vaulted or cathedral ceilings However, initial room heating may take longer Once the desired temperature is reached, the heater will cycle accordingly

Poorly insulated areas
Note that rooms with poor insulation may not retain heat efficiently, potentially leading to longer or more frequent operation

Cold climate installation note
Placing the unit under a window or on a poorly insulated wall may result in the heater reading a colder ambient temperature than the actual room temperature

Heating multiple rooms
Effectiveness depends on floor plan openness and room sizes. Experiment to find the most suitable configuration.
NOTE: Designed for supplemental heating in spaces from 100 to 500 square feet.
DO NOT USE in the following areas:

• Outdoors - use Heat Storm Outdoor Infrared Heaters
• Locations with gasoline, paint, or flammable liquids
• Wet or moist locations
• Closets

POWER CONNECTION GUIDELINES
Heat Storm Infrared Heaters are considered to be an appliance Each heater and appliance should be on its own circuit
Plug the heater directly into a wall outlet; do not use extension cords, surge protectors, or relocatable power taps This heater is designed for standard 120-volt outlets and should only be connected to a proper 2-prong polarized outlet
Ensure the cord is not under carpeting, covered with rugs, runners, or similar coverings Avoid routing it under furniture or appliances and position it away from high-traffic areas to prevent tripping hazards

High temperature, risk of fire, keep electrical cords, drapery, furnishings, and other combustibles at least 3 feet (09 m) from the front of the heater and away from the side and rear. To reduce the risk of fire, do not store or use gasoline or other flammable vapors and liquids in the vicinity of the heater

TOOLS NEEDED FOR INSTALLATION

• 3/16" drill bit
• Philips screwdriver

WALL INSTALLATION (REQUIRED)
Missing parts? Email us at cs@heatstorm.com

1. Select a suitable wall for your heater, ensuring there is at least a 41/2-inch clearance between the heater and the nearby walls, ceiling, and floor. Additionally, place the heater in a location where the cord can reach an outlet for power
   
2. Use the drilling guide and a pencil to MARK the guide holes.
   
3. Drill holes using the 3/16" drill bit and insert the drywall anchors into the holes
   
4. Begin by inserting the top two screws, leaving a 3/16" gap to the wall.
   
5. Hang the heater onto the top two screws.
   

POWER ON/OFF
Press the power icon to alternate between on and off

TIMER
When the heater is off, you can set both delay on and delay off time Tap on the timer icon to enable edit mode The display will flash. Use the plus and minus icons to change the "on" time (hour increments)
Single-touch the icon again to set the "delay off" timer Follow the same instructions above to add or take away time Wait 5 seconds for the timer setting to activate
NOTE: When the heater is on, you can only set the "delay off" timer.

TEMPERATURE
The default temperature for the heater is 70°F or 21°C Pressing the + or - icons enters temperature setting mode, where the thermostat can be adjusted by 1°F or 1°C The display exits this mode after 5 seconds of inactivity, showing the current ambient temperature
NOTE: After the heater function or power is turned off, the blower will continue for several minutes to cool internal components.

Selecting Celsius & Fahrenheit
Press the + and - icons at the same time to switch between Celsius and Fahrenheit
NOTE: Switching between Celsius and Fahrenheit can only be performed using the control panel on the heater, and is not available using the remote control.

CHANGE WORKING MODE
Press the lightning bolt/volume button to toggle between low, auto, and high working modes

• Low mode*
  Heater operates at 50% power, effectively halving the wattage. This is beneficial for situations where the breaker tends to trip easily or when heating a small space
• Auto mode (Eco mode)
  Heater runs at full power until it's within 2 degrees of the set temperature It then shifts to 50% power to achieve and maintain the desired temperature This ensures more frequent, energy-efficient operation while effectively maintaining the set temperature
• High mode*
  Heater runs at 100% power until desired temperature is met
  NOTE: The fan will turn on and off to circulate air. The heater is trying to determine if the ambient temperature in the room has changed. *Low and high modes will reach the set temperature, followed by a 2-degree cooling period before reheating.

CHILD LOCK
Press and hold the power icon for 5 seconds to engage/ disengage child lock When the child lock is on a red lock icon will appear and no changes can be made to the settings until the child lock is turned off
NOTE: The child lock feature can only be activated using the control panel on the heater; it is not accessible through the remote control.

DISPLAY BRIGHTNESS
Tap on the sun symbol to change the display brightness

Sound
Tap on the power/volume symbol to alternate between sound on/off

FACTORY RESET
Power off heater and allow time for elements to cool Unplug and plug in heater Within 3 minutes of plugging in heater, press and hold timer icon for 10 seconds to reset the heater to factory settings

THERMOSTAT CALIBRATION
Thermostat readings may fluctuate depending on the surroundings You can manually calibrate the thermostat on the heater to better align with your central HVAC system You may need to attempt calibration multiple times to align your heater thermostat with your HVAC system

1. Hold the ON/OFF icon on the heater's control panel for 10 seconds to initiate calibration The heater will beep and the temperature numbers will flash.
2. Adjust the thermostat by pressing the + and - buttons when the numbers flash.
3. If there is no control input for 5 seconds, the heater will exit thermostat calibration

NOTE: Generally, Heat Storm Infrared Heater thermostats are more precise than home central thermostats. Adjusting your Heat Storm Infrared Heater to align with your central system may result in reduced efficiency.

Maintenance

WASHABLE LIFETIME FILTER SYSTEM
Heat Storm Infrared Heaters feature a user-friendly, washable lifetime filter. It is advised to clean the filter monthly or as necessary. You can clean the filters with tap water or a vacuum using the following instructions:

Vacuum method
Gently pass the vacuum wand over the filter cover. Do not remove the cover or the filter when cleaning your heater with the vacuum.

Water method

1. Locate the two filters on your unit (one on each side).
2. Press both tabs to remove the filter cover and remove the filter, noting which side of the filter receives air flow into the heater.
3. Once removed, run warm tap water over the filter, the opposite direction of air flow, until water runs clear. The filter might excrete some residue, so be cautious not to drip on any stainable surfaces such as carpeting You can also soak the filter in water mixed with a small amount of mild dish soap (remember to rinse well with clean water after soaking filter).
4. Shake the filter over a sink until excess water is removed and allow it to drip dry completely before reinstalling
   • DO NOT force or attempt to speed the filter drying process by using any alternative methods
   • ENSURE that the filter is completely dry before reinstalling.
5. Reinstall the filter and replace cover.

For any maintenance other than filter maintenance, please contact an authorized service representative

HEATER MALFUNCTION OR DAMAGE
DO NOT operate if the following occurs:

• Heater has a damaged cord or plug
• After the heater malfunctions
• Heater has been dropped or damaged in any manner

Turn off the heater, disconnect the cord, and have heater inspected by an electrician before reusing
Discard heater, or return to an authorized service facili ty for examination and/or repair

Damaged cord or plug
If the supply cord is damaged, it must be replaced by the manufacture, its service agent, or similarly qualified persons in order to avoid a hazard

QUARTZ ELEMENTS LIFE EXPECTANCY
Average element life is 20,000 hours The quartz elements are replaceable by an authorized service dealer

Troubleshooting guide

RECALIBRATING YOUR HEATER
If your heater is not working like normal, try resetting it Heaters are like other electronics, sometimes they need a reboot (refer to the factory reset) If an issue persists, contact customer service at 435-752-6611

FAN

Not blowing air

When powering the heater ON, it does not blow any air at first. The initial 15 seconds allow the infrared elements to heat up, ensuring that when the fan turns on, warm air is circulated into the room

Not blowing warm air

• Ensure the air inlet is not blocked and the air filter is clean. If the filter is dirty, clean it.
• The ambient temperature (displayed) is higher than the ther mostat setting
• There is something blocking the air flow. Move the object out of the way of the heater This is common if the heater is in a closet or under a desk

Continuing to blow air when heater is turned off

This is the cool down phase The heater will run for several minutes (up to 12) to cool the internal components This increases the lifespan of the infrared elements. If the heater did not finish the cooling procedure when it was unplugged, the fan will blow immediately when the heater is powered back on

Heater fails to reach the set temperature and continues to run.
Possible reasons for temperature discrepancies:

1. Ensure clean filters.
2. Address drafty or poorly insulated rooms
3. Keep doors closed for efficient heating.
4. Place the heater on an interior wall, away from windows
5. If issues persist, consider the heater's size suitability for the room Optimal for spaces between 150-750 sq ft, with primary heating around 150 sq ft*

*Square footage recommendations may vary based on home insulation.
Placing the heater near objects can impede air circulation in the room, resulting in uneven temperatures within the same space
Unplug the unit from the wall outlet for 2 hours Reconnect the unit after this period If the issue persists, contact customer service at 435-752-6611

Fan runs for under a minute and then turns off
The fan is turning on to attempt to create air flow within your room. The heater is trying to determine if the ambient temperature in the room has changed

THERMOSTAT
Ambient temperature reading of the heater different then the reading on my central heating thermostat.
All thermostats vary in their temperature setting In most cases, the central heating thermostat is not as accurate as your Heat Storm thermostat The location of the temperature censor can also alter the thermostat reading
You can calibrate your heater's thermostat to better match your cen tral heating thermostat
Please see the calibration section

BURNING PLASTIC SMELL

A light plastic odor is normal for new, unused heaters If the smell persists for more than a couple of hours, call customer service at 435-752-6611

ERROR CODES
EE : Temperature sensor (probe) error, when this code shows, the heating element and fan are turned off
Unplug heater and check if the temperature sensor is loose, disconnected, or damaged
EO : Program setup failure Unplug and plug in again If error persists, the PCBA needs to be replaced
El: Tip-over error
The heater and fan are turned off
Reactivate by pressing the on/off icon after repositioning the heater upright
UH: Incorrect high voltage power supply error
Unplug heater immediately
Attempt plugging the heater into a different outlet and ensure it is the sole major appliance on the circuit
LO: The temperature is less than 16°F (-9°C)
HI: The temperature is greater than 99°F (37°C)

Important instructions

Please read and understand this entire manual before attempting to assemble, operate, or install the product Use this heater only as described in the manual If the directions are not followed, an electric shock or fire may result causing property damage, personal injury or death

SAFETY GUIDELINES

• Adhere to basic precautions to minimize the risk of fire, electric shock, and injury when using electrical appliances
• The heater becomes hot during operation; avoid direct contact with hot surfaces to prevent burns
• Exercise extreme caution in the presence of children, invalids, or when the appliance is unattended Children should not play with the appliance
• Individuals with reduced capabilities should not operate the appliance without supervision or proper instruction
• Unplug the heater when not in use for an extended period
• The heater includes a thermostat limiter If the inner temperature overheats or abnormal heating occurs, power will be cut off to prevent the risk of fire or heater damage.

• For any maintenance other than filter maintenance, please contact an authorized service representative
• High temperature, risk of fire, keep electrical cords, drapery, furnishings, and other combustibles at least 3 feet (09 m) from the front of the heater and away from the side and rear To reduce the risk of fire, do not store or use gasoline or other flammable vapors and liquids in the vicinity of the heater
• Heat Storm Infrared Heaters are considered to be an appliance Each heater and appliance should be on its own circuit
• DO NOT operate if the following occurs:
  • Heater has a damaged cord or plug
  • After the heater malfunctions
  • Heater has been dropped or damaged in any manner
    Turn off the heater, disconnect the cord, and have heater inspected/serviced by an electrician before reusing or discard the heater

• To prevent electric shock, match the wide blade of the plug to the wide slot and fully insert
• To disconnect, turn controls off, wait for the fan to stop, and then remove the plug
• Do not insert foreign objects into ventilation or exhaust openings to prevent electric shock, fire, or heater damage.
• Do not block air intakes or exhaust
• Under no circumstances should this heater be modified. Modifications will void the warranty. Parts removed for servicing must be replaced prior to operation
• Do not move the heater while it is operating Turn off the heater, wait for the fan to stop completely, and then relocate
• Plug the heater directly into a wall outlet; do not use extension cords, surge protectors, or relocatable power taps This heater is designed for standard 120-volt outlets and should only be connected to a proper 2-prong polarized outlet
• Ensure the cord is not under carpeting, covered with rugs, runners, or similar coverings Avoid routing it under furniture or appliances and position it away from high-traffic areas to prevent tripping hazards
• If the supply cord is damaged, it must be replaced by the manufacture, its service agent, or similarly qualified persons in order to avoid a hazard
• Do not use in the following areas: outdoors, closets, or locations with gasoline, paint, or flammable liquids.