Sony BRAVIA XR-65A95K, BRAVIA XR-55A95K Manual

Also See for BRAVIA A95K Series:

Reference manual (50 pages)

Table of Contents

Contents

1 Using TV as Center Speaker
2 Using TV as Part of Audio System
3 Remote Control and TV
4 Installing the TV to the Wall
5 Installing the TV against a wall or enclosed area
6 Using the Camera and Microphone Unit (supplied)
7 Troubleshooting
8 Specifications
9 About Manuals
10 Documents / Resources
- 10.1 References
- 10.2 Download manual

Sony BRAVIA XR-65A95K, BRAVIA XR-55A95K Manual

Using TV as Center Speaker

Note

Before connecting cables, disconnect the AC power cord of both TV and AV receiver.

Using TV as Part of Audio System

Note
Using TV as Part of Audio System

Before connecting cables, disconnect the AC power cord of both TV and AV receiver.
Refer to the instruction manual of the Audio system with S-CENTER OUT terminal for detail.

Remote Control and TV

The remote control shape, layout, availability and function of remote control buttons may vary depending on your region/country/TV model/TV settings*¹.

Remote Control Overview - Part 1

(Power)
TV: Display TV channel list or switch to input.
(Quick settings): Display Quick Settings.
(Input): Display and select the input source, etc.
(Control menu): Display the Control menu.
: On screen menu navigation and selection.
(Back)
(Home)
(Google Assistant) /
(Microphone): Use Google Assistant*⁴*⁵.
+ / – (Volume)
(Mute)*⁶
CH + / – (Channel)

(Guide): Display the digital program guide of TV or Cable/Satellite box*⁷.
App buttons
(Power)
(It can be found by removing the side cover)
BUILT-IN MIC SWITCH: Turn on/off the built-in MIC. (It can be found by removing the side cover)
Built-in MIC*⁴*⁵*⁸: To enable the built-in MIC, press the Google Assistant button on the remote control and follow the on-screen instructions.
Remote Control sensor / Ambient light sensor / LED

*1 For other remote control models, refer to the online Help Guide for details.
*2 The remote control backlight will illuminate when the light sensor detects the ambient light is low. Automatic illumination of the backlight can be turned off.
*3 The buzzer will emit a sound when you use the remote finder function. Refer to the online Help Guide for details.
*4 Only for limited region/country/model/ language.
*5 Google Assistant requires an Internet connection.
*6 Accessibility shortcut is available by pressing and holding (Mute).
*7 [Cable/Satellite box setup] setting is required.
*8 Power consumption will increase when the built-in MIC is enabled as it is always listening.

For more information, refer to the Help Guide.
Press (Input) on the remote control and select [Help]. If [Help] does not exist, select [Edit] and add [Help].

Guidelines for IR Remote Control

Point your remote control directly at the IR sensor located on your TV.
Make sure that no objects are blocking the path between the remote control and the IR sensor on your TV.
Fluorescent lamps can interfere with your remote control; try turning off the fluorescent lamps.
If you are having problems with the remote control, reinsert or replace your batteries and make sure that they are correctly inserted.

Installing the TV to the Wall

Using the optional Wall-Mount Bracket (SU-WL855 only)* (not supplied)
To Customers:
For product protection and safety reasons, Sony strongly recommends that installation of your TV be performed by Sony dealers or licensed contractors. Do not attempt to install it yourself.

To Sony Dealers and Contractors:
Provide full attention to safety during the installation, periodic maintenance and examination of this product.

Wall-Mount Bracket Installation
Information
For instructions on Wall-Mount Bracket installation, see the Installation Information (Wall-Mount Bracket) on the Sony Customer Support website for your TV model at the following address.
https://www.sony.com/am/support

Follow the instruction guide provided with the Wall-Mount Bracket for your model. Sufficient expertise is required in installing this TV, especially to determine the strength of the wall for withstanding the TV's weight.
Sony is not liable for any damage or injury caused by mishandling or improper installation.
The length of the screw for Wall-Mount Bracket differs depending on the Wall-Mount Bracket thickness. Please refer to below illustration.
Be sure to store the unused screws and Table-Top Stand in a safe place until you are ready to attach the Table-Top Stand. Keep the screws away from small children.

Note

Read the supplied safety documentation for additional safety information.
* Only for limited region/country/model.

Using the optional Wall-Mount Bracket (Except SU-WL855) (not supplied)
This TV's instruction manual only provides the steps to prepare the TV for Wall-Mount installation before it is installed on the wall.
Your TV can be mounted to a wall using a suitable Wall-Mount Bracket (not supplied). If the Table-Top Stand is attached to the TV, the TV may require detaching the Table-Top Stand; see "Detaching the Table-Top Stand from the TV".
Prepare the TV for the Wall-Mount Bracket before making cable connections.
For product protection and safety reasons, Sony strongly recommends that installation of your TV on the wall be performed by qualified professionals. Do not attempt to install it yourself.

Follow the instruction guide provided with the Wall-Mount Bracket for your model. Sufficient expertise is required in installing this TV, especially to determine the strength of the wall for withstanding the TV's weight.
The screws for installing the Wall-Mount Bracket to the TV are not supplied.
The length of the screw for Wall-Mount Bracket differs depending on the Wall-Mount Bracket thickness. Please refer to below illustration.
Refer to the following table for wall-mount hole pattern.

Model Name Wall-mount hole pattern

XR-65A95K XR-55A95K 300 × 300 mm
Be sure to store the unused screws and Table-Top Stand in a safe place until you are ready to attach the Table-Top Stand. Keep the screws away from small children.

Note

Read the supplied safety documentation for additional safety information.
For more detailed information, visit Sony Customer Support website.*

* Only for limited region/country/model.

Remove the stand cover and terminal covers.
Remove the screws from the rear of the TV.
Attach the Wall-Mount Bracket (not supplied) using the screws (not supplied).

Note

If using an electric screwdriver, set the torque at approximately 1.5 N·m {15 kgf·cm}.

Detaching the Table-Top Stand from the TV
To detach the Table-Top Stand from the TV, remove the screws .

Be careful when lifting the TV as the Table-Top Stand is detached, the Table-Top Stand may topple over and cause personal injury.
Take care when removing the Table-Top Stand from the TV to prevent it from falling over and damaging the surface that the TV is sitting on.
Do not remove the Table-Top Stand for any reason other than to install corresponding accessories on the TV.
Be sure the TV is vertical before turning on. To avoid uneven picture uniformity do not power on the TV with the panel facing down.
When attaching the Table-Top Stand again, be sure to fasten the screws (previously removed) to the original holes on the rear of the TV.

Installing the TV against a wall or enclosed area

Ventilation

Never cover the ventilation holes or insert anything into the cabinet.
Leave space around the TV set as shown below.

Installed with stand

Leave at least this much space around the set.

Installed on the wall

Never install the tv set as follows:

Note

Inadequate ventilation can lead to overheating of the TV and may cause damage to your TV or cause a fire.

Using the Camera and Microphone Unit (supplied)

A software update may be required to use the Camera and Microphone Unit. For the latest information about software updates for your TV, visit: https://www.sony.com/am/support

Troubleshooting

General troubleshooting for issues like: black screen, no sound, frozen picture, TV does not respond, or network is lost, do the following steps.

Restart your TV by pressing the power button on the remote control for about five seconds. The TV will restart. If the TV does not recover, try unplugging the AC power cord then press the power button on the TV and release it. Wait for two minutes, and plug in the AC power cord. Or, press the power button on the TV for about 40 seconds until the TV turns off.
Refer to the Help menu shown below.
Connect your TV to the Internet and perform a software update. Sony recommends you to keep your TV software updated. Software updates provide new features and performance improvements.
Visit Sony support website (information provided at the end of this manual). 5 Perform the factory data reset.

When you plug in the TV, the TV may not be able to turn on for a while even if you press the power button on the remote control or the TV.
It takes time to initialize the system. Wait for about one minute, then operate it again.

How to reset the TV to factory settings

The reset will clear all of your customized settings including the parental lock setting.

You can reset the TV to factory settings by selecting [Factory data reset]. How to select [Factory data reset], refer to the online Help Guide.
To force factory data reset, unplug the AC power cord. Press and hold button on the TV, then plug in the AC power cord.
For security purposes, be sure to remove all personal and account information before discarding, selling or passing your TV to someone else by: unlinking/ unregistering, signing out of and deactivating all network services as well as factory reset the TV.

The remote control does not function

Replace the batteries.

The parental lock password has been forgotten

Enter 4357 for the PIN and enter the new PIN.

The screen becomes darker while watching TV

If the whole image or part of the image remains still, the screen brightness will be gradually reduced to prevent image retention. This is not a malfunction of the TV.

You are concerned about image retention

If the same image is displayed repeatedly or for long periods of time, image retention may occur. To reduce image retention, we recommend that you turn off the TV normally by pressing the power button on the remote control or the TV.

Note

Perform Panel refresh only when image retention is particularly noticeable. Avoid performing Panel refresh more than once a year because it may affect the usable life of the panel.
Images that include clocks, logos and bright colors (including white) easily cause image retention. Avoid displaying these types of images for long periods of time, otherwise image retention may occur.

A red, green, or blue line appears on the screen

• The Panel refresh has been performed. A red, green, or blue line may be displayed on the screen during the Panel refresh. This is not a malfunction of the TV. Panel refresh starts after the TV is turned off and takes about one hour to complete.

The message [Panel refresh did not finish...] is displayed

When

the TV is turned on,
the AC power cord is unplugged, or
the room temperature falls outside of the range between 50 ºF and 104 ºF (10 ºC and 40 ºC) during the Panel refresh, the Panel refresh is not completed. Please avoid the above three conditions during the Panel refresh.

For more information on troubleshooting, refer to the Help Guide.
Press (Input) on the remote control and select [Help]. If [Help] does not exist, select [Edit] and add [Help].

Specifications

System
TV system: Depend on your country/area selection/TV model
NTSC: American TV Standard
ATSC (8VSB Terrestrial): ATSC compliant
8VSB
NEXTGEN TV: ATSC 3.0 compliant (Single tuner)
QAM on cable: ANSI/SCTE 07 2000 (Does not include CableCARD functionality)
Channel coverage: Depend on your country/area selection/TV model Analog terrestrial: 2 – 69 / Digital terrestrial: 2 – 69*¹
Analog Cable: 1 – 135 / Digital Cable:
1 – 135
Panel system: OLED (Organic Light Emitting
Diode) Panel
Speaker output: 20 W + 20 W + 10 W + 10 W
Wireless technology
Protocol IEEE 802.11a/b/g/n/ac Bluetooth® Version 4.2

Input/Output jacks
CABLE/ANTENNA
75 ohm external terminal for RF inputs
VIDEO IN / S-CENTER SPEAKER IN Video/Audio input (mini jack)
S-center speaker input (mini jack)
HDMI IN 1/2/3/4 (HDCP 2.3-compatible) Video:
4096 × 2160p (60 Hz)*²*³, 4096 × 2160p
(24 Hz)*², 3840 × 2160p (60 Hz)*³, 3840 ×
2160p (24, 30 Hz), 1080p (30, 60,
120 Hz), 1080/24p, 1080i (60 Hz), 720p
(30, 60 Hz), 720/24p, 480p, PC
Formats*⁴
3840 × 2160p (120 Hz)*³*⁵
Audio:
In eARC (Enhanced Audio Return
Channel) mode
Refer to the online Help Guide for details.
Except eARC mode
5.1 channel linear PCM: 32/44.1/48/
88.2/96/176.4/192 kHz 16/20/24 bits,
Dolby Audio, Dolby Atmos, DTS eARC/ARC (Enhanced Audio Return Channel/Audio Return Channel) (HDMI IN 3 only)*⁶
In eARC mode
Refer to the online Help Guide for details.
In ARC mode
Two channel linear PCM: 48 kHz 16 bits,
Dolby Audio, Dolby Atmos, DTS
DIGITAL AUDIO OUT (OPTICAL)
Digital optical jack (Two channel linear
PCM: 48 kHz 16 bits, Dolby Audio, DTS)
2
USB port 1 supports High Speed USB
(USB 2.0)
USB port 2 supports Super Speed USB
(USB 3.2 Gen 1)
LAN
10BASE-T/100BASE-TX connector (Depending on the operating environment of the network, connection speed may differ. The communication rate and quality are not guaranteed.) Home Network supported files and formats*⁴
REMOTE
RS-232C mini jack, IR IN mini jack These jacks are for receiving the external control signal.
CENTER SPEAKER IN
Center speaker input terminal
Camera and Microphone Unit
Camera and Microphone Unit terminal

Power and others
Power requirements
110 V – 240 V AC, 50/60 Hz (U.S.A./ Canada 120 V AC, 60 Hz)
Power consumption
In use
XR-65A95K: 396 W
XR-55A95K: 327 W
In standby*⁷*⁸
Less than 0.5 W with 120 V AC and less than 0.5 W with 240 V AC
Screen size (measured diagonally) (Approx.)
XR-65A95K: 163.9 cm / 64.5 inches
(65" class)
XR-55A95K: 138.8 cm / 54.6 inches
(55" class)
Display resolution (horizontal × vertical)
(pixels)
3840 × 2160
Output rating
500 mA (for USB 1), 900 mA (for USB 2)

Dimensions (Approx.) (w × h × d) (mm) / (inches)
with stand (with camera) Front position style:
XR-65A95K: 1444 × 851 × 301 / 56 ⁷/₈ × 33 ⁵/₈ × 11 ⁷/₈
XR-55A95K: 1225 × 728 × 280 / 48 ¹/₄ × 28 ³/₄ × 11 ¹/₈
Back position style:
XR-65A95K: 1444 × 877 × 282 / 56 ⁷/₈ × 34 ⁵/₈ × 11 ¹/₈
XR-55A95K: 1225 × 753 × 265 / 48 ¹/₄ × 29 ³/₄ × 10 ¹/₂ without stand (with camera)
XR-65A95K: 1444 × 852 × 56 / 56 ⁷/₈ × 33 ⁵/₈ × 2 ¹/₄
XR-55A95K: 1225 × 729 × 56 / 48 ¹/₄ × 28 ³/₄ × 2 ¹/₄ wall-mount hole pattern
300 × 300 mm wall-mount screw size (mm)
M6 (length: see "Installing the TV to the Wall".)

Stand width (Approx.) (mm) / (inches)
XR-65A95K: 1441 / 56 ³/₄
XR-55A95K: 1222 / 48 ¹/₈
Mass (Approx.) (kg) / (lb.) with stand (with camera) XR-65A95K: 40.9 / 90.1
XR-55A95K: 31 / 68.3 without stand (without camera)
XR-65A95K: 27 / 59.5
XR-55A95K: 21.2 / 46.7

Others
Camera and Microphone Unit: CMU-BC1M
Power supply: DC 5 V, 500 mA
Lens: F/2.2; Fixed focus Image sensor: CMOS sensor (2560 × 1920) Output format:
Visual communication: Max. 1920 ×1080,
Sensing: 2560 × 1920
Microphone: Microphone × 2
Optional accessories Wall-Mount Bracket: SU-WL855
Operating temperature: 0 ºC – 40 ºC / 32 ºF – 104 ºF

*1 2 – 36 for NEXTGEN TV scanning range in U.S.A.
*2 When 4096 × 2160p is input and [Wide mode] is set to [Normal], the resolution is displayed as 3840 × 2160p. To display 4096 × 2160p, set [Wide mode] setting to [Full 1] or [Full 2].
*3 Refer to the on screen menu to set [HDMI signal format].
*4 Refer to the online Help Guide for details.
*5 HDMI IN 3 & 4 only. Use the Ultra High Speed HDMI Cable to connect.
*6 Connect your audio system to the HDMI IN 3 to route TV audio to your audio system.
*7 Specified standby power is reached after the TV finishes necessary internal processes.
*8 Standby power consumption will increase when your TV is connected to the network.

Note

Optional accessories availability depends on countries/region/TV model/stock.
Design and specifications are subject to change without notice.
Subscriptions for services and applications may be required and additional terms, conditions and/or charges may apply when using Google Assistant.

About Manuals

This TV comes with the following manuals. Please retain the manuals for future reference.

Setup Guide

TV installation and setup.

Reference Guide (this manual) / Safety Documentation

Safety information, remote control, troubleshooting, wall-mount installation, specification, etc.

Help Guide (On screen Manual)

Settings, functions, Internet connection, troubleshooting, etc.
To open it, press (Input) on the remote control and select [Help]. If [Help] does not exist, select [Edit] and add [Help].

Read the End User Software License Agreement before using your Sony product.
Using your product indicates your acceptance of the End User Software License Agreement. The software license agreement between you and Sony is available online at Sony website (https://www.sony.net/tv-software-licenses/) or on your product screen. Press (Quick Settings) on the remote control and select [Settings] [System] [About] t [Legal information] [End user license agreement].

Note

Images and illustrations used in the Setup Guide and this manual are for reference only and may differ from the actual product.
Setting menus are subject to change without notice due to software updates.
For latest information, visit Sony support website.

The 65" class has a 64.5 inch (163.9 cm) viewable image size and the 55" class has a 54.6 inch (138.8 cm) viewable image size (measured diagonally).

Location of the identification label
Labels for the TV Model No. and Power Supply rating are located on the rear of the TV. They can be found by removing the terminal cover.

IMPORTANT NOTICE
Owner's Record
The model and serial numbers are located at the side and/or rear of the TV. Record these numbers in the spaces provided below. Refer to them whenever you call upon your Sony dealer regarding this TV.
Model Name
Serial No.

Safety Information
Compatible Wall-Mount Bracket Information
Use the following Sony Wall-Mount Bracket with your TV model.

	Sony TV Model No.
	XR-65A95K / XR-55A95K
Sony Wall-Mount Bracket Model No.	SU-WL855*¹

Use with other Wall-Mount Brackets*² may cause instability and could result in property damage or injury.

*1 Only for limited region/country/model.
*2 For instructions on using the Wall-Mount Bracket with your TV please go to https://www.sony.com/am/support for your TV model and download "Wall-Mount Bracket".

To Customers
Sufficient expertise is required for TV installations. Be sure to subcontract the installation to a Sony dealer or licensed contractor and pay adequate attention to safety during the installation.

Before setting up your TV
Some TV models are packaged with a detached Table-Top Stand so you can mount your TV to a wall right away. See "Installing the TV to the Wall" if you want to mount the TV to a wall. If you are not mounting the TV to a wall, you will need to attach the Table-Top Stand (refer to the Setup Guide).
Be sure to consider the following while setting up your TV:

Disconnect all cables when carrying the TV.
Before transporting the TV set, remove the stand cover and terminal covers.
Two or more persons are needed to transport a large TV set.
Correct hand placement while carrying the TV is very important for safety and to avoid damage.

When handling or mounting the TV set, do not lay down the TV.

Ensure your TV has adequate ventilation, refer to the safety documentation.
For best picture quality, do not expose the screen to direct illumination or sunlight.
Avoid installing the TV in a room with reflective wall and floor materials.
Avoid moving the TV from a cold area to a warm area. Sudden room temperature changes may cause moisture condensation. This may cause the TV to show poor picture and/or poor color. Should this occur, allow moisture to evaporate completely before powering the TV on.

Securing the TV
warning Sony strongly recommends taking measures to prevent the TV from toppling over.
Unsecured TVs may topple and result in property damage, serious bodily injury or even death.

Preventing the TV from Toppling

Secure the TV to a wall and/or Stand.
Do not allow children to play or climb on furniture and TV sets.
Avoid placing or hanging items on the TV.
Never install the TV on:
- slippery, unstable and/or uneven surfaces.
- furniture that can easily be used as steps, such as a chest of drawers.
Install the TV where it cannot be pulled, pushed, or knocked over.
Install the TV so that the TV's Table-Top Stand does not protrude out from the Stand (not supplied). If the Table-Top Stand protrudes out from the Stand, it may cause TV set to topple over, fall down, and cause personal injury or damage to the TV.
Route all AC power cords and connecting cables so that they are not accessible to curious children.

Recommended Measures to Secure the TV
Consider the following measures when securing your TV to a Stand (not supplied).

Secure the Stand for the TV.
Make sure the Stand can adequately support the weight of the TV. Use two angle braces (not supplied) to secure the Stand. For each angle brace use the appropriate hardware to:
- Attach one side of the angle brace to the wall stud.
- Attach the other side to the Stand.
Secure the TV to the Stand.
Use the optional hardware listed as follows (not supplied):
- M6 machine screws (screwed into the TV's rear cover).
- A screw or similar (attach it to the Stand).
- Rope or chain (strong enough to support the weight of the TV). Make sure that there is no excess slack in the rope or chain.
  The length of the M6 machine screw differs depending on the rope or chain diameter. Please refer to below illustration.
Anchor the TV to the wall by using bolts, wall anchor and chain (or rope).

Please refer to below illustration for M6 eye bolt length.

Note

Your TV is shipped with screws attached to the rear of the TV depending on the TV model. (They are fastened in the screw holes for wall mounting.) Be sure to remove the upper two screws prior to anchoring the TV to a wall.
Securing the TV to the Stand without securing the TV and the Stand to the wall provides minimum protection against the TV toppling over. For further protection, be sure to follow the three measures recommended.

The BRAVIA® 4K TV Experience
Thank you for choosing Sony! Your new BRAVIA® TV opens the door to the "4K TV Experience". This document will help you get the most out of your TV.
Please take a moment to register your TV at:
U.S.A.: https://productregistration.sony.com
Canada: https://www.sony.ca/registration

Four Steps to a 4K TV Experience
Set, Source, Sound, and Setup.

Set
Now that you have made the best selection in OLED TV technology, be sure to remove all of the accessories from the packaging before setting up your TV.
Source
To experience the stunning detail of your BRAVIA TV, you need access to HD programming.
- Upgrade your signal or content source to high-definition (4K) by contacting your HD service provider.
- Bring the astonishing resolution of your Sony 4K Ultra HD TV to life with Sony 4K Ultra HD Blu-ray Player. (The availability depends on region)
- Receive over-the-air HD broadcasts with an HD-quality antenna connected directly to the back of your TV.
  Visit https://www.antennaweb.org for more information on antenna selection and setup.
- Discover the wealth of entertainment now available on super-high resolution Blu-ray Disc™ player and other Sony HD equipment.
Sound
Complete the high-definition experience with a BRAVIA Sync™ surround sound system or A/V receiver from Sony.
Setup
Install your TV and connect your sources. To help assure the highest quality for your HD experience, use Ultra High Speed HDMI (High-Definition Multimedia Interface) cables.
This TV displays all video input signals in a resolution of 3840 dots × 2160 lines.

Note

For details of supported formats, refer to the "Specifications" in this manual.
For supported PC formats, refer to the online Help Guide.

Protecting the TV Screen (OLED TV)
Precautions to Protect the Screen from Damage
Image retention
OLED TV's are susceptible to image retention (burn-in) due to the characteristics of the materials used. Image retention may occur if images are displayed in the same location on the screen repeatedly or over extended periods of time. This is not a malfunction of the TV. Avoid displaying images that may cause image retention.

The following are examples of images that may cause image retention:

Content with black bars either on the top and bottom and/or the left and right sides of the screen. (for example, Letterboxed, 4:3 screen, Standard definition)
Static images such as photos.
On-screen menus, program guides, channel logos etc.
Static content from applications.
On-screen tickers, such as those used for news and headlines.

To reduce the risk of image retention:

Sony recommends that you turn off the TV normally by pressing the power button on the remote control or the TV.
Fill the screen by changing [Wide mode] to eliminate the black bars. Select [Wide mode] other than [Normal].
Turn off the OSD (On Screen Display) by pressing (Control menu) button and select [Info], and turn off the menus from connected equipment.
Avoid displaying static images with bright colors (including white), clocks or logos on any portion of the screen.
Set the picture settings based on the ambient conditions. The Standard Picture is recommended for home use and when viewing content that often displays the station logos, etc.
The TV has following features to help reduce/prevent image retention.

Panel refresh
A panel refresh will adjust the panel uniformity. Panel refresh can be performed and should only be used when image retention is very noticeable.

The Panel refresh function may affect the panel. Do not perform Panel refresh more than once a year as it may affect the usable life of the panel.
Panel refresh takes about one hour to complete.
A red, green, or blue line may be displayed on the screen during the Panel refresh, this is not a malfunction of the TV.
Panel refresh will only work when the room temperature is between 50 ºF and 104 ºF (10 ºC and 40 ºC).
The effectiveness of a panel refresh may vary depending on the image retention condition.

Pixel shift
Automatically moves the image on the screen to prevent image retention.

Other feature
The screen brightness is automatically reduced when displaying still images, clocks, bright colors or logos etc.

Sony Customer Support
U.S.A.: https://www.sony.com/tvsupport
Canada:
https://www.sony.ca/support
United States
1.800.222.SONY
Canada
1.877.899.SONY
Call the telephone number that appears on your warranty card/policy.
Please do not return the product to the store.