Troubleshooting (Advanced); Shut Down - Panasonic Toughbook CF-19KDRAG6B Reference Manual

Troubleshooting (Advanced)

Refer to the following instructions when a problem occurs. If the remedies indicated in the chart do not solve the problem,
contact Panasonic Technical Support. For a software problem, refer to the instruction manual of the software.
• To check the computer's usage status (

Shut Down

Cannot shut down or restart Windows.
Sleep or Hibernation
Cannot enter sleep or hibernation.
Cannot enter sleep or hibernation
automatically.
The computer does not resume.
The computer will not automatically
enter sleep/hibernation.
page 121).
Remove USB devices.
It may take 1 or 2 minutes to shut down.
Remove USB devices temporarily. If the problem persists, restart the computer.
It may take 1 or 2 minutes to enter sleep or hibernation.
The computer may not enter sleep when the computer is communicating via
modem.
The computer does not enter sleep or hibernation immediately after resuming.
Wait approximately one minute.
Disconnect peripheral devices.
If you slide and hold the power switch for 4 seconds or longer, the power will be
turned off forcibly and the computer will not resume. In this case, all unsaved
data will be lost.
You disconnected the AC adaptor and the battery pack while the computer was
in sleep. If the computer's power supply is disconnected in sleep, unsaved data
will be lost and the computer will not resume.
The battery is exhausted. Sleep and hibernation consume some power.
If you connect to a network using wireless LAN function, perform access point
settings ( page 84).
If you do not use wireless LAN function, turn off wireless LAN function (
79).
Make sure that you are not using any software that regularly accesses the hard
disk.
Close Panasonic Camera Utility.
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page