HP 15 Series Maintenance And Service Manual
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HP 15 Series Maintenance And Service Manual

HP 15 Series Maintenance And Service Manual

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Maintenance and Service Guide
HP 15 Laptop PC

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  • Page 1 Maintenance and Service Guide HP 15 Laptop PC...
  • Page 2 Bluetooth is a trademark owned by its bound by the terms of the HP End User License Not all features are available in all editions of proprietor and used by HP Inc. under license.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 Getting to know your computer ........................6 Right side ................................6 Left side ................................. 7 Display ..................................8 Keyboard area ................................ 9 TouchPad ............................. 9 Lights ..............................10 Button, speakers, and vent ....................... 11 Special keys ............................
  • Page 8 Downloading a BIOS update ......................78 8 Using HP PC Hardware Diagnostics ........................ 79 Using HP PC Hardware Diagnostics Windows (select products only) ..............79 Downloading HP PC Hardware Diagnostics Windows ............... 79 Downloading the latest HP PC Hardware Diagnostics Windows version ....... 80 Downloading HP Hardware Diagnostics Windows by product name or number (select products only) .....................
  • Page 9 Backing up information and creating recovery media ..................84 Using Windows tools ......................... 84 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..84 Restoring and recovery ............................85 Restoring, resetting, and refreshing using Windows tools .............. 85 Recovering using HP Recovery media ....................

  • Page 11: Product Description

    Table 1-1 Product components and their descriptions Category Description Product Name HP 15 Laptop PC Model numbers: 15-db0xxx, 15-db1xxx, 15g-db0xxx, 15g-db1xxx, 15q-dy0xxx, 15q-dy1xxx, 15z-db000, 15z-db100 Processor AMD processors: A9-9425 (3.1 GHz, turbo up to 3.7 GHz), 2133 MHz/1 MB L2 cache, dual core, 15 W A6-9225 (2.6 GHz, turbo up to 3.0 GHz), 2133 MHz/1 MB L2 cache, dual core, 15 W...
  • Page 12 Table 1-1 Product components and their descriptions (continued) Category Description AMD Radeon 520 with up to 2 GB of dedicated video memory Panel 39.6 cm (15.6 in), WLED, eDP, slim-flat (3.2 mm), 16:10 ultra wide aspect ratio: High definition (HD) (1366 × 768), BrightView, SVA, 220 nits HD (1366 ×...
  • Page 13 Optical drive 9.0 mm tray load DVD+/-RW Double-Layer Writer Camera HP TrueVision HD Camera - indicator LED, USB2.0, HD BSI sensor, f2.0 720p by 30 frames per second Single digital microphone HP Webcam - VGA camera, indicator LED, USB 2.0, f2.4 640 ×...
  • Page 14 Table 1-1 Product components and their descriptions (continued) Category Description Keyboard/pointing Keyboard: devices Full-size, textured, island-style keyboard with numeric keypad Full-size, two coat paint, backlit, island-style keyboard with numeric keypad Full-size, three coat paint, backlit, island-style keyboard with numeric keypad TouchPad: Multitouch gestures enabled Supports Modern Trackpad Gestures...
  • Page 15 Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Home 64 Plus Single Language Indonesia Market PPP Windows 10 Home 64 Plus Web/Kiosk Windows 10 Home 64 QVC Windows 10 Home 64 Single Language Windows 10 Home 64 Plus Single Language Africa Market PPP Windows 10 Home 64 Single Language APAC EM PPP Windows 10 Home 64 Single Language India Market PPP Windows 10 Home 64 Single Language Indonesia Market PPP...

  • Page 16: Getting To Know Your Computer

    Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Table 2-1 Right-side components and their descriptions Component Description Power light ● On: The computer is on. Blinking: The computer is in the Sleep state, a power-saving state.

  • Page 17: Left Side

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and ▲ then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 18: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. Chapter 2 Getting to know your computer...

  • Page 19: Keyboard Area

    Keyboard area TouchPad Table 2-4 TouchPad components and their descriptions Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 20: Lights

    Lights Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light Amber: Computer sound is off. ● ● Off: Computer sound is on. Chapter 2 Getting to know your computer...

  • Page 21: Button, Speakers, And Vent

    Button, speakers, and vent Table 2-6 Button, speakers, and vent and their descriptions Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep.

  • Page 22: Special Keys

    Special keys Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 23: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page To use an action key, press and hold the key. ▲ Table 2-8 Actions keys and their descriptions Icon Description...

  • Page 24: Bottom

    Bottom Table 2-9 Bottom component and its description Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Chapter 2 Getting to know your computer...

  • Page 25: Labels

    ● may be asked for the serial number, the product number, or the model number. Locate this information before you contact support. Table 2-10 Service label components Component HP product name Model number Product ID Serial number Warranty period ●...

  • Page 26: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 27 Table 3-1 Computer major components and their descriptions Item Component Spare part number Display Not spared NOTE: Displays are not spared as whole units. Display subcomponent spare parts are available. For spare part information, see Display assembly subcomponents on page Top cover/keyboard NOTE: For a detailed list of country codes, see...
  • Page 28 Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number AMD A9-9425 processor and Radeon 520 graphics L20480-xx1 ● AMD A6-9225 processor and Radeon 530 graphics L46514-xx1 ● AMD A6-9225 processor and Radeon 520 graphics L20481-xx1 ●...
  • Page 29 Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number (17) USB/card reader board L20448-001 The USB/card reader board cable is available using spare part number L20452-001. (18) Battery (3-cell, 41 Whr) L11119-855 (19) Solid-state drive bracket L20458-001 (20) Hard drive...
  • Page 30 Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number Scarlet red L20405-001 ● Smoke gray L20404-001 ● Iridescent pale rose gold L28511-001 ● ● Iridescent ceramic white L28513-001 ● Maroon burgundy L31719-001 ● Berry mauve: Pattern: mesh knit L50289-001 Chalkboard gray: Pattern: mesh knit L50290-001...

  • Page 31: Cables

    Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number Real Tree L31734-001 Berry mauve; Pattern: mesh knit L50320-001 Lumiere blue; Pattern: mesh knit L50323-001 Cables Table 3-2 Cables and their descriptions Item Component Spare part number USB/card reader board cable L20452-001 TouchPad button board cable...

  • Page 32: Display Assembly Subcomponents

    Display assembly subcomponents Table 3-3 Display components and their descriptions Item Component Spare part number Hinge cover Jet black L20423-001 Sparkling black L20427-001 Natural silver L20424-001 Pale gold L20425-001 Pale rose gold L57159-001 Iridescent pale rose gold L28516-001 Scarlet red L20430-001 Twilight blue L20426-001...
  • Page 33 Table 3-3 Display components and their descriptions (continued) Item Component Spare part number Maroon burgundy L20431-001 Iridescent ceramic white L28517-001 Ocean teal L31729-001 Real Tree L31730-001 Berry mauve: Pattern: mesh knit L50294-001 Chalkboard gray: Pattern: mesh knit L50295-001 Lumiere blue; Pattern: mesh knit L50297-001 Display bezel Standard...

  • Page 34: Miscellaneous Parts

    Table 3-3 Display components and their descriptions (continued) Item Component Spare part number Jet black (narrow bezel models) L23061-001 Sparkling black L20437-001 Natural silver L20434-001 Natural silver (narrow bezel models) L23062-001 Pale gold L20435-001 Pale rose gold L57158-001 Scarlet red L20440-001 Twilight blue L20436-001...
  • Page 35 For use in Taiwan L19372-001 For use in Thailand L19371-001 For use in the United Kingdom L19373-001 Screw Kit L20476-001 HP Rugged Bluetooth Speaker, black 900777-001 HP Sleeve, Chroma, Geo L07806-101 HP Sleeve, neoprene, black L43042-001 Mouse, X3000 wireless 684978-001...

  • Page 36: Mass Storage Devices

    Mass storage devices Table 3-5 Mass storage devices and their descriptions Item Component Spare part number DVD+/-RW Double-Layer Writer L20485-001 Optical drive bezel Natural silver L20462-001 Pale gold L20463-001 Pale rose gold L57160-001 Iridescent pale rose gold L28514-001 Scarlet red L20467-001 Smoke gray L20465-001...
  • Page 37 Table 3-5 Mass storage devices and their descriptions (continued) Item Component Spare part number Lumiere blue; Pattern: mesh knit L50311-001 Snow white; Pattern: mesh knit L50313-001 Optical drive bracket L20459-001 Hard drive, 7 mm 2 TB, 5400 rpm 912487-855 1 TB, 5400 rpm 762990-005 500 GB, 5400 rpm 778186-005...

  • Page 38: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Non-conductive, non-marking plastic tool ● Magnetic Phillips P1 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 39: Drive Handling

    Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 40: Generating Static Electricity

    IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 41: Personal Grounding Methods And Equipment

    Avoid contact with pins, leads, or circuitry. ● ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to electronic components: Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. ●...

  • Page 42: Packaging And Transporting Guidelines

    Field service kits ● ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● ● Opaque shielding bags ● Transparent metallized shielding bags Transparent shielding tubes ●...

  • Page 43: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Preparation for disassembly Removal and replacement procedures preliminary requirements on page 28 for initial safety procedures.

  • Page 44: Optical Drive

    Optical drive Table 5-1 Optical drive part descriptions and part numbers Description Spare part number DVD+/-RW Double-Layer Writer L20485-001 Optical drive bracket L20459-001 Optical drive bezel Natural silver L20462-001 Pale gold L20463-001 Pale rose gold L57160-001 Iridescent pale rose gold L28514-001 Scarlet red L20467-001...
  • Page 45 Slide the optical drive out of the computer (2). If it necessary to remove the bracket from the rear of the optical drive, remove the Phillips M2.0 × 3.0 screw (1), and the remove the bracket from the drive (2). If it necessary to remove the bezel from the front of the optical drive: Insert a paper clip into the release hole on the front of the bezel (1).
  • Page 46 Reverse this procedure to reassemble and install the optical drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 47: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 46 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.

  • Page 48: Bottom Cover

    Bottom cover Table 6-1 Bottom cover descriptions and part numbers Description Spare part number Bottom cover for use in models with an optical drive Snow white L20389-001 ● ● Jet black L20390-001 ● Natural silver L20391-001 Pale gold L20392-001 ● Twilight blue L20393-001 ●...
  • Page 49 Table 6-1 Bottom cover descriptions and part numbers (continued) Description Spare part number Jet black; Pattern: mesh knit L50291-001 ● Lumiere blue; Pattern: mesh knit L50292-001 ● Snow white; Pattern: mesh knit L50293-001 ● Front feet: ● Pale gold L20408-001 ●...
  • Page 50 Peel the rubber feet off the bottom of the computer (1). Remove the 10 Phillips M2.5 × 9.0 screws that secure the bottom cover to the computer. Starting near the middle, bottom of the bottom cover (1), pry the cover up to remove it (2). Reverse this procedure to install the bottom cover.

  • Page 51: Battery

    Battery Table 6-2 Battery description and part number Description Spare part number Battery (3-cell, 48 Whr) L11119-855 Before removing the battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33). Remove the optical drive (see Optical drive on page 34).
  • Page 52 Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 53: Memory Module

    Memory module Table 6-3 Memory module descriptions and part numbers Description Spare part number Memory module, 8 GB 862398-855 Memory module, 4 GB 862397-855 Before removing the memory modules, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33).
  • Page 54 Gently press down on the module edges until the side retention clips snap into place (3). Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 55: Hard Drive

    Hard drive Table 6-4 Hard drive descriptions and part numbers Description Spare part number Hard drive, 2 TB, 5400 rpm, 7 mm 912487-855 Hard drive, 1 TB, 5400 rpm, 7 mm 762990-005 Hard drive, 500 GB, 5400 rpm, 7 mm 778186-005 Hard drive bracket L20455-001...
  • Page 56 If it is necessary to disassemble the hard drive, remove the two Phillips M3.0 × 3.0 screws (1), and then lift the bracket off the drive (2). Reverse this procedure to reassemble and install the hard drive. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 57: Solid-State Drive

    Solid-state drive Table 6-5 Solid-state drive descriptions and part numbers Description Spare part number 256 GB, PCIe, NVMe L20384-001 256 GB, SATA-3, TLC L20382-001 128 GB, SATA-3, TLC L20381-001 Before removing the solid-state drive, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33).

  • Page 58: Solid-State Drive Bracket And Connector Board

    Solid-state drive bracket and connector board Table 6-6 Solid-state drive bracket and connector board descriptions and part numbers Description Spare part number Solid-state drive bracket L20458-001 Solid-state drive connector board L22542-001 Solid-state drive cable L20456-001 Before removing the solid-state drive bracket and connector board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33).
  • Page 59 Remove the connector board from the computer (3). Reverse this procedure to install the solid-state drive bracket and connector board. Component replacement procedures...

  • Page 60: Wlan Module

    WLAN module Table 6-7 WLAN module descriptions and part numbers Description Spare part number Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855 Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005 Realtek RTL8723DE 802.11bgn 1 ×...

  • Page 61: Hard Drive Connector Board

    Hard drive connector board Table 6-8 Hard drive connector board description and part number Description Spare part number Hard drive connector board L20454-001 Before removing the hard drive connector board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33).

  • Page 62: Usb/Card Reader Board

    USB/card reader board Table 6-9 USB/card reader board part descriptions and part numbers Description Spare part number USB/card reader board L20448-001 USB/card reader board cable L20452-001 Before removing the USB/card reader board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33).

  • Page 63: Touchpad Button Board

    TouchPad button board Table 6-10 TouchPad button board part descriptions and part numbers Description Spare part number TouchPad button board not spared Before removing the TouchPad button board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33).

  • Page 64: Touchpad Module

    TouchPad module Table 6-11 TouchPad module part descriptions and part numbers Description Spare part number TouchPad module L20449-001 TouchPad module cable L20450-001 TouchPad button board cable L20451-001 Before removing the TouchPad module, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33).
  • Page 65 Working around each edge, pry the TouchPad module loose, and then remove it from the computer (3). NOTE: The TouchPad module may be very tight and difficult to remove. Reverse this procedure to install the TouchPad module. Component replacement procedures...

  • Page 66: Fan

    Table 6-12 Fan descriptions and part numbers Description Spare part number Fan for use in models with discrete graphics L20473-001 Fan for use in models with UMA graphics L20474-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33).

  • Page 67: Heat Sink Assembly

    Heat sink assembly Table 6-13 Heat sink assembly descriptions and part numbers Description Spare part number Heat sink for use in models with AMD Ryzen processors and discrete graphics L20482-001 Heat sink for use in models with AMD A6/A9 processors and discrete graphics L20484-001 Heat sink for use in models with AMD Ryzen processors and integrated UMA graphics L20483-001...
  • Page 68 Thoroughly clean the thermal material from the surface of the heat sink (1) and its associated system board component (2) each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. To remove the heat sink assembly from products with discrete graphics: In the order indicated on the heat sink assembly, remove the six Phillips M2.0 ×...
  • Page 69 Thoroughly clean the thermal material from the surfaces of the heat sink (1) (3) and associated system board components (2) (4) each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. To remove the heat plate from fanless models: In the order indicated on the heat plate, remove the five Phillips M2.0 ×...
  • Page 70 Thoroughly clean the thermal material from the surface of the heat plate (1) and associated system board component (2) each time the heat plate is removed. Replacement thermal material is included with the heat plate and system board spare part kits. Reverse this procedure to install the heat plate or heat sink assembly.

  • Page 71: Display Assembly

    Display assembly Full hinge-up displays are not spared. Displays are spared only at the subcomponent level. Before removing the display panel, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33). Remove the optical drive (see Optical drive on page 34).
  • Page 72 Separate the display from the computer (4). Remove the display assembly subcomponents: To remove the hinge cover, pull upward near the hinge to disengage it from the display enclosure (1), and then remove the hinge cover from the display enclosure (2). Hinge covers are available using the following spare part numbers: L20423-001: Jet black L20427-001: Sparkling black...
  • Page 73 L50294-001: Berry mauve; Pattern: mesh knit L50295-001: Chalkboard gray; Pattern: mesh knit L50297-001: Lumiere blue; Pattern: mesh knit When replacing the hinge cover, make sure the hinges rotate downward as far as they can go. Align the cover, and then start from above and rotate the cover downward onto the hinges. Make sure the clips snap into place along the bottom of the display cover.
  • Page 74 Remove the bezel (5). The display bezel is available using spare part number L20421-001 for standard bezels and L32367-001 for Real Tree bezels. If it is necessary to replace the camera/microphone module: Detach the module (1) from the display back cover. (The module is attached with double- sided adhesive.) Disconnect the cable (2) from the camera/microphone module.
  • Page 75 If it is necessary to replace the display panel: IMPORTANT: HD panels are secured to the display enclosure with screws. FHD panels are secured with tape. HD panels: Remove the four Phillips M2.0 × 3.0 screws that secure the panel to the display enclosure. FHD panels: Pull the tape out from behind the left and right sides of the panel.
  • Page 76 Release the adhesive support strip (2) that secures the display panel cable connector to the display panel. Disconnect the display panel cable (3) from the display panel. Remove the display panel. Raw display panels are available using the following spare part numbers: L23208-001: FHD, anti glare L23209-001: FHD, BrightView L23210-001: HD, anti glare...
  • Page 77 Remove the display hinges (2). The display hinges are available using spare part number L20420-001. If it is necessary to replace the display panel cable: Release the cable from the retention clips and routing channel built into the bottom edge and side of the display enclosure (1).
  • Page 78 Remove the antennas from the top of the display enclosure (1). Release the wireless antenna cables from the retention clips and routing channel built into the sides of the display enclosure (2). Antennas are available using the following spare part numbers: L20445-001: Single antenna models L23060-001: Single antenna, narrow bezel models L20444-001: Dual antenna models...
  • Page 79 L23061-001: Jet black (narrow bezel models) L20437-001: Sparkling black L20434-001: Natural silver L23062-001: Natural silver (narrow bezel models) L20435-001: Pale gold L57158-001: Pale rose gold L20440-001: Scarlet red L20436-001: Twilight blue L20438-001: Smoke gray L23063-001: Smoke gray (narrow bezel models) L20432-001: Snow white (full-featured models) L21307-001: Snow white (defeatured models) L20441-001: Maroon burgundy...
  • Page 80 Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 81: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system Table 6-14 System board descriptions and part numbers Description Spare part number System board for use in models with discrete graphics memory: AMD Athlon 300U processor and Radeon 530 graphics L53469-xx1...
  • Page 82 When replacing the system board, be sure to remove the following components (as applicable) from the defective system board and install them on the replacement system board: WLAN module (see WLAN module on page ● ● Memory modules (see Memory module on page ●...
  • Page 83 Lift the left side of the system board, and then remove the system board from the computer (2). Reverse this procedure to install the system board. Component replacement procedures...

  • Page 84: Speakers

    Speakers Table 6-15 Speaker Kit description and part number Description Spare part number Speaker Kit L20453-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33). Remove the optical drive (see Optical drive on page 34).

  • Page 85: Power Connector Cable (Dc-In)

    Power connector cable (DC-in) Table 6-16 Power connector cable description and part number Description Spare part number Power connector cable L20475-001 Before removing the power connector cable, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33).

  • Page 86: Top Cover With Keyboard

    Top cover with keyboard The top cover with keyboard remains after removing all other spared parts from the computer. In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Table 6-17 Top cover with keyboard descriptions and part numbers Description...

  • Page 87: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 88: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 89: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 90: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 91: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

  • Page 92: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 93 Display status information about the diagnostics run previously. ● To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings.

  • Page 94: Backing Up, Restoring, And Recovering

    You must be connected to the Internet to access the Get Help app. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. To download the tool: ▲...

  • Page 95: Restoring And Recovery

    HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...

  • Page 96: 10 Specifications

    10 Specifications Computer specifications Table 10-1 Computer specifications Metric U.S. Dimensions Length 246.0 mm 10.72 in Width 376.0 mm 16.33 in Height 22.5 mm 0.97 in Weight (lowest configuration) SSD, Ryzen processors, UMA graphics 1829.5 g 4.03 lbs SSD, A9/A6/A4 processors, UMA graphics 1771.5 g 3.91 lbs SSD, Ryzen/A9/A6/A4 processors, discrete graphics...

  • Page 97: 39.6-Cm (15.6-In) Display Specifications

    39.6-cm (15.6-in) display specifications Table 10-2 Display specifications Metric U.S. Active diagonal size 39.6-cm 15.6-in Resolution FHD: 1920 × 1080 HD: 1366 × 768 Surface treatment Anti-glare BrightView Brightness 220 nits 200 nits (BrightView, HD, Touch-on Panel) Viewing angle UWVA (FHD, anti glare panel) Backlight WLED Aspect ratio...

  • Page 98: M.2 Pcie Solid-State Drive Specifications

    M.2 PCIe solid-state drive specifications Table 10-4 Solid-state drive specifications 256-GB* Dimensions Height 1 mm Length 50.8 mm Width 28.9 mm Weight < 10 g Interface type ATA-7 Transfer rate Sequential Read Up to 2150 MB/s Random Read Up to 300,000 IOPs Sequential Write Up to 1260 MB/s Random Write...

  • Page 99: Hard Drive Specifications

    Hard drive specifications Table 10-5 Hard drive specifications 2-TB* 1-TB* 500-GB* Dimensions Height 7.2 mm or 9.5 mm 7.2 mm or 9.5 mm 7.0 mm Length 100.4 mm 100.4 mm 100.6 mm Width 69.9 mm 69.9 mm 70.1 mm Weight 130.0 g 107.0 g 92.0 g...

  • Page 100: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 101 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number South Korea Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 102: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 103: Index

    Index bottom cover display components 8 AC adapter and battery light, removal 38 display panel identifying 7 spare part number 19, 38 product description 2 AC adapter, spare part numbers 24 buttons removal 65 action keys left TouchPad 9 display panel cable airplane mode 13 optical drive eject 6 removal 67...
  • Page 104 7 Hinge Kit lights USB SuperSpeed 7 spare part number 23 AC adapter and battery 7 power button, identifying 11 HP PC Hardware Diagnostics UEFI camera 8 power connector downloading 81 caps lock 10 identifying 7 starting 81...
  • Page 105 USB flash drive 85 removal 74 webcam/microphone module recovery media spare part number 17 removal 64 creating using HP Cloud Recovery spare part numbers 74 Windows Download Tool 84 special keys, using 12 backup 84 creating using Windows tools 84...

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