Page 1 User's Guide Product Features Scanner Basics Specifications and Placing of Originals Scanning Maintenance Solving Problems NPD7397-00 EN...
Page 2: Table Of Contents
Marks and Symbols......7 (Epson Scan 2)......32 Descriptions Used in this Manual.
Page 3 Basic Settings......151 Scanning Using Epson Scan 2....110 LCD Brightness.
Page 4 Regular Cleaning Alert Settings....159 Alert About Stains Inside the Scanner Still Appears......194 Colors Are Uneven in the Scanned Image.
Page 5 Technical Support Web Site....228 Contacting Epson Support....228 Before Contacting Epson.
Page 6: About This Manual
About This Manual Introduction to the Manuals......... . . 7 Marks and Symbols.
Page 7: Introduction To The Manuals
About This Manual > Descriptions Used in this Manual Introduction to the Manuals The latest versions of the following manuals are available from the Epson support website. http://www.epson.eu/support (Europe) http://support.epson.net/ O Start Here (paper manual) Provides you with information on setting up the product and installing the application.
Page 8: Operating System References
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
Page 9: Trademarks
About This Manual > Trademarks The contents of this manual and the specifications of this product are subject to change without notice. Trademarks O Microsoft, Windows, Windows Server, Microsoft Edge, SharePoint, and Internet Explorer are trademarks of the Microsoft group of companies. O Apple, Mac, macOS, OS X, Bonjour, Safari, and AirPrint are trademarks of Apple Inc., registered in the U.S.
Page 10: Important Instructions
Important Instructions Safety Instructions..........11 Restrictions on Copying.
Page 11: Safety Instructions
O Some of the symbols used on your product and options are to ensure safety and proper use of the product. Visit the following Web site to learn the meaning of the symbols. http://support.epson.net/symbols O Place the product and options on a flat, stable surface that extends beyond the base of the product and options in all directions.
Page 12: Restrictions On Copying
Important Instructions > Advisories and Warnings for Using the Touchscreen O Unplug the product and the AC adapter before cleaning. Clean with a damp cloth only. Do not use liquid or aerosol cleaners except as specifically explained in the product’s guides. O If you are not going to use the product for a long period, be sure to unplug the AC adapter from the electrical outlet.
Page 13: Advisories And Warnings For Connecting To The Internet
Important Instructions > > … Notes on the Administrator Password Operations that Require the Administrator P O The exterior cover of the touchscreen could break if it receives a heavy impact. Contact your dealer if the panel surface chips or cracks, and do not touch or attempt to remove the broken pieces. O Press the touchscreen gently with your finger.
Page 14: Changing The Administrator Password
Important Instructions > > Notes on the Administrator Password Resetting the Administrator Password O When operating a menu on the control panel that has been locked by the administrator O When changing the device settings in the application O When updating the firmware for the device O When changing or resetting the administrator password Changing the Administrator Password You can change from the product’s control panel or in Web Config.
Page 15: Product Features
Product Features Epson's Network Scanning Technology "ScanWay"......16 Providing Authentication Options for a Secure Scanning Environment... 16 Scanning Functions that Support High Productivity.
Page 16: Epson's Network Scanning Technology "Scanway
“Scanning Using the Scanner's Control Panel” on page 77 O You can also use the smart device application Epson Smart Panel to set the scanner settings, and scan and save the images to the device.
Page 17: Scanning Functions That Support High Productivity
Product Features > Useful Image Quality Adjustment Features Scanning Functions that Support High Productivity This scanner provides scanning functions that support high productivity. Paper Protection to Reduce Damage to the Originals This scanner comes with a paper protection feature. If the sensor detects an error, such as when scanning a document that has been stapled, it will stop scanning to prevent damage to the document that could be caused by a paper jam.
Page 18 You can clearly scan text that is difficult to read due to backgrounds and other factors. You can emphasize text and remove dotted patterns in the background of the original according to the original. You can set this on the Advanced Settings tab > Text Enhancement > Settings in the scanner driver (Epson Scan When scanning in Color or Gray The following features are available.
Page 19 Product Features > Useful Image Quality Adjustment Features Feature Explanation Remove halftone dots When scanning in Color or Gray, turn this on to remove dotted patterns in the background of the original. When scanning in B&W The following features are available. Note: You can also use these when scanning from the control panel.
Page 20: Product Features
Product Features > Useful Image Quality Adjustment Features You can set this on the Advanced Settings tab > Edge Correction > Settings in the scanner driver (Epson Scan 2). Related Information “Software Image Quality Adjustment Features” on page 115 &...
Page 21: Scanner Basics
Scanner Basics Part Names and Functions..........22 Paper Alignment Plate.
Page 22: Part Names And Functions
Scanner Basics > Part Names and Functions Part Names and Functions Front Control panel Indicates the scanner’s status and allows you to make scanning settings. Edge guides Feeds originals straight into the scanner. Slide to the edges of the originals. Input tray Loads originals.
Page 23: Related Information
Scanner Basics > Part Names and Functions Rear Security slot Inserts a security lock for theft prevention. USB port Connects a USB cable. External interface USB port Connects a USB drive or an authentication device. LAN port Connects a LAN cable. DC inlet Connects the AC adapter.
Page 24: Paper Alignment Plate
& Paper Alignment Plate Supplied with the DS-900WN. This is also available as an optional product sold separately. This helps to improve the alignment of ejected originals. This is useful when scanning originals that are a mixture of different sizes.
Page 25: Scanner Basics
Scanner Basics > > Control Panel Buttons and Lights Removing the Paper Alignment Plate To uninstall the Paper Alignment Plate, while pushing the hook at the bottom of the plate ( ), pull the plate out of the bottom ( Control Panel Buttons and Lights Name...
Page 26: Basic Screen Composition
Scanner Basics > > Control Panel Basic Screen Composition Name Function When Button is Available When Button is Not Available Switches systems when multiple When multiple O When no synchronized synchronized systems are registered synchronized systems are systems are registered to to the scanner.
Page 27: Icons Displayed On The Lcd Screen
Scanner Basics > > Control Panel Basic Screen Composition Switch tabs. Displays the list of setting items. Select each item to set or change the settings. Grayed out items are not available. Starts scanning using current settings. Icons Displayed on the LCD Screen The following icons are displayed on depending on the scanner’s status.
Page 28: Touch Screen Operations
Scanner Basics > > Control Panel Basic Screen Composition Indicates that the scan settings have been changed from the factory default or the default set in User Settings. Indicates that there is additional information. Select the icon to display the message. Indicates a problem with the items.
Page 29: Entering Characters
Scanner Basics > > Control Panel Basic Screen Composition Slide Hold and move the items around. Entering Characters You can enter characters and symbols by using on-screen keyboard when you register a contact, make network settings, and so on. Note: Available icons vary depending on the setting item.
Page 30: Inserting And Removing A Usb Drive
Scanner Basics > Inserting and Removing a USB Drive O Select Help on the home screen of the control panel: Displays help screen. Select How To and select the items that you want to view. O Select How To at the bottom of the operation screen: Displays the context-sensitive animation. Note that the animation depends on the scanner model.
Page 31: Inserting A Usb Drive
Scanner Basics > > Inserting and Removing a USB Drive Removing a USB Drive Inserting a USB Drive Insert a USB drive into the external interface USB port. Removing a USB Drive Remove a USB drive. Important: O If you remove the USB drive device while transferring data to the scanner, the data on the USB drive may be lost. O While transferring data, a message is displayed on the control panel.
Page 32: Information On Applications
Application for Controlling the Scanner (Epson Scan 2) Epson Scan 2 is a scanner driver that allows you to control the scanner. You can adjust the size, resolution, brightness, contrast, and quality of the scanned image. You can also start this application from a TWAIN- compliant scanning application.
Page 33: Application For Scanning From Smart Devices (Epson Smart Panel)
Enter the application name in the search charm, and then select the displayed icon. O Windows 7/Windows Server 2008 R2/Windows Server 2008 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2. Starting on Mac OS Select Go >...
Page 34: Application For Configuring Scanner Operations (Web Config)
Scanner Basics > > Information on Applications Application for Configuring Scanner Operations (Web Config) Application for Configuring Scanner Operations (Web Config) Web Config is an application that runs in web browsers, such as Microsoft Edge and Safari, on a computer or a smart device.
Page 35: Application For Setting Up The Device On A Network (Epsonnet Config)
Scanner Basics > > … Information on Applications Application for Setting up the Device on a Network (EpsonNet Con Example: For Microsoft Edge Note: O If a warning screen is not displayed, go to the next step. O For IPv6 addresses, use the following format. Format: http://[scanner’s IP address]/ Example: http://[2001:db8::1000:1]/ 3.
Page 36: Software For Managing Devices On The Network (Epson Device Admin)
Click the start button, and select All Programs or Programs > EpsonNet > EpsonNet Config SE > EpsonNet Config. Starting on Mac OS Go > Applications > Epson Software > EpsonNet > EpsonNet Config SE > EpsonNet Config. Software for Managing Devices on the Network (Epson Device Admin) Epson Device Admin is a multifunctional application software that manages the device on the network.
Page 37: Software That Does Not Use A Server For Authenticated Scanning (Epson Print Admin Serverless)
O Cloud O USB Drive O WSD O Scan to My Email (When using Epson Print Admin/Epson Print Admin Serverless) O Scan to My Folder (When using Epson Print Admin/Epson Print Admin Serverless) O Preset scan (When using Epson Print Admin)
Page 38: Related Information
Parts (the pickup roller and separation roller) should be replaced when the number of scans exceeds the service number. You can check the latest number of scans on the control panel or in the Epson Scan 2 Utility. A: pickup roller, B: separation roller...
Page 39: Cleaning Kit Codes
Scanner Basics > > Option Items and Consumables Information Cleaning Kit Codes Note: One is supplied with the DS-900WN. Part Name Codes Paper alignment plate B12B819691 B12B819701 (India only) Note: Raise the Paper Alignment Plate in the following situations. O When scanning thin paper: Paper cannot be ejected correctly.
Page 40: Specifications And Placing Of Originals
Specifications and Placing of Originals Specifications for Originals that can be Scanned......41 Placing Originals.
Page 41: Specifications For Originals That Can Be Scanned
Specifications and Placing of Originals > > … Specifications for Originals that can be Scanned General S Specifications for Originals that can be Scanned This section explains the specifications and conditions of originals that can be loaded in the ADF. General Specifications for Originals being Scanned Type of Original Thickness...
Page 42: Specifications Of Long Paper
Specifications and Placing of Originals > > … Specifications for Originals that can be Scanned General S Size Measurement Thickness Paper Type Loading Capacity Legal 215.9×355.6 mm 27 to 413 g/m2 Plain paper Thickness of the originals stack: under 12 mm (0.47 in.) (8.5×14 in.) Fine paper 80 g/m2: 80 sheets...
Page 43 Long paper is not supported 300 dpi 600 dpi When using Epson Print Admin/Epson Print Admin Serverless Note: You cannot scan long paper using Epson Smart Panel. Specifications of Plastic Cards The specification of plastic card you can load into the scanner.
Page 44 0.8 mm (0.03 in.) or less 1 card Note: You cannot scan laminated cards using Epson Smart Panel. Specifications for Originals Using the Carrier Sheet The optional Carrier Sheet is a sheet designed to transport originals through the scanner. You can scan originals that are larger than A4/Letter size, important documents or photos which must not damaged, thin paper, irregular shaped originals, and so on.
Page 45: Specifications Of Envelopes
Carrier Sheet when you select Auto Detect as the Document Size setting in the application. Note: You cannot scan originals using the Carrier Sheet using Epson Smart Panel on smart device. Related Information “Carrier Sheet Codes” on page 37 &...
Page 46: Types Of Originals That Require Attention
Function) to On on the control panel before you resume scanning, or select Off in Detect Double Feed on the Main Settings tab in the Epson Scan 2 window. When you are using Document Capture Pro, you can open the window by pressing the Detailed Settings button on the Scan Settings screen.
Page 47: Placing Originals
Specifications and Placing of Originals > > Placing Originals Standard Size Originals O Ripped originals O Heavily wrinkled or curled originals O Transparent originals such as OHP film O Originals with carbon paper on the back O Originals with wet ink O Originals with sticky notes attached Note: O Do not feed valuable original artwork, or important documents which you do not want to damage or deface into the...
Page 48 Specifications and Placing of Originals > > Placing Originals Standard Size Originals Size Measurement Thickness Paper Type Loading Capacity Legal 215.9×355.6 mm 27 to 413 g/m2 Plain paper Thickness of the originals stack: under 12 mm (0.47 in.) (8.5×14 in.) Fine paper 80 g/m2: 80 sheets Recycled paper...
Page 49: Placing Standard Size Originals
Specifications and Placing of Originals > > Placing Originals Standard Size Originals Placing Standard Size Originals 1. Extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the stopper. Note: O For A4 size or larger originals, make sure you pull out and extend the input tray extension. O Make sure you pull out and extend the output tray extensions so that they are a little bit longer than the length of the original, and raise the stopper so that the ejected originals can be stacked comfortably on the output tray.
Page 50 Specifications and Placing of Originals > > Placing Originals Standard Size Originals 2. Slide the edge guides on the input tray all the way out. 3. Fan the originals. Hold both ends of the originals and fan them a few times. 4.
Page 51 Specifications and Placing of Originals > > Placing Originals Standard Size Originals 5. Load the originals into the input tray facing down with the top edge facing into the ADF. Slide the originals into the ADF until they meet resistance. 6.
Page 52: Long Paper
Specifications and Placing of Originals > > Placing Originals Long Paper Note: O When scanning originals with punch holes such as loose leaf paper, load the originals with the holes facing to the side or facing down. There must not be any holes within a 30 mm (1.2 inches) strip at the center of the originals. However, there can be holes within 30 mm (1.2 inches) from the leading edge of the originals.
Page 53: Placing Long Paper
300 dpi 600 dpi When using Epson Print Admin/Epson Print Admin Serverless Note: You cannot scan long paper using Epson Smart Panel. Placing Long Paper 1. Slide out the output tray. Note: Do not extend the input tray extension and output tray extensions and do not raise the stopper.
Page 54 Specifications and Placing of Originals > > Placing Originals Long Paper 2. Slide the edge guides on the input tray all the way out. 3. Load the original straight into the input tray, facing down with the top edge facing into the ADF. Slide the original into the ADF until it meets resistance.
Page 55 Scan Settings screen. There are three ways to specify the paper size in the Epson Scan 2 window. If the paper length is 3,048 mm (120 inches) or less, you can select Auto Detect (Long Paper) to detect the size automatically.
Page 56: Plastic Cards
> > Placing Originals Plastic Cards Related Information “Required Settings for Special Originals in Epson Scan 2 Window” on page 113 & Plastic Cards Specifications of Plastic Cards The specification of plastic card you can load into the scanner. Size...
Page 57 Specifications and Placing of Originals > > Placing Originals Plastic Cards 2. Slide the edge guides on the input tray all the way out. 3. Load the plastic cards into the input tray facing down with the top edge facing into the ADF. Slide the plastic cards into the ADF until they meet resistance.
Page 58 See the Epson Scan 2 help for details. If Detect Double Feed in the Epson Scan 2 window is enabled and a double feed error occurs, remove the card from the ADF and then reload it, tap DFDS Function on the control panel's screen to set it to On which disables Detect Double Feed for the next scan, and then scan again.
Page 59: Laminated Cards
> > Placing Originals Laminated Cards Related Information “Required Settings for Special Originals in Epson Scan 2 Window” on page 113 & Laminated Cards Specifications of Laminated Cards The specification of laminated cards you can load into the scanner. Size...
Page 60 O Select the Main Settings tab > Detect Double Feed > Off. See the Epson Scan 2 help for details. If Detect Double Feed is enabled in the Epson Scan 2 window and a double feed error occurs, remove the card from the ADF and then reload it, tap DFDS Function on the control panel’s screen to set it to On which disables Detect...
Page 61: Large Size Originals
> Placing Originals Large Size Originals Related Information “Required Settings for Special Originals in Epson Scan 2 Window” on page 113 & Large Size Originals Specifications of Large Size Originals By using the Carrier Sheet sold separately and folding the originals in half, you can scan originals larger than A4 size, such as A3 or B4 sizes.
Page 62 Specifications and Placing of Originals > > Placing Originals Large Size Originals 2. Slide the edge guides on the input tray all the way out. 3. Place the Carrier Sheet with the illustration on the front edge facing up and place the original in the carrier sheet by folding it in half so that the side to be scanned is facing out, with the right side at the front.
Page 63 297 mm long. Otherwise, the length of the scanned image may be longer than intended as the scanner scans to the end of the Carrier Sheet when you select Auto Detect as the Document Size setting in the Epson Scan 2 window.
Page 64: Irregular Shaped Originals
Specifications and Placing of Originals > > Placing Originals Irregular Shaped Originals Irregular Shaped Originals Specifications of Irregular Shaped Originals By using the Carrier Sheet sold separately, you can scan originals that are wrinkled, curled, very thin, or irregularly shaped. Size Thickness Loading Capacity of the Carrier...
Page 65 Specifications and Placing of Originals > > Placing Originals Irregular Shaped Originals 3. Place the Carrier Sheet with the illustration on the front edge facing up and place the original in the center of the Carrier Sheet with the side to be scanned facing down. 4.
Page 66 O If you cannot find an appropriate size for the original you want to scan in the Document Size list, select Auto Detect. When using Epson Scan 2, you can also select Customize to create a custom document size. O When scanning a Carrier Sheet by selecting Auto Detect as the Document Size setting, the image is automatically scanned by applying Paper Skew in the Correct Document Skew setting.
Page 67: Photographs
Specifications and Placing of Originals > > Placing Originals Photographs Photographs Specifications of Photographs By using the Carrier Sheet sold separately, you can scan photographs without worrying about them being damaged. Size Thickness Loading Capacity of the Carrier Sheet Up to A4 0.3 mm (0.012 in.) or less 10 sheets (excluding the thickness of the Carrier...
Page 68 Specifications and Placing of Originals > > Placing Originals Photographs 3. Place the Carrier Sheet with the illustration on the front edge facing up and place the photo in the center of the Carrier Sheet with the side to be scanned facing down. 4.
Page 69: Envelopes
O If you cannot find an appropriate size for the original you want to scan in the Document Size list, select Auto Detect. When using Epson Scan 2, you can also select Customize to create a custom document size. O When scanning a Carrier Sheet by selecting Auto Detect as the Document Size setting, the image is automatically scanned by applying Paper Skew in the Correct Document Skew setting.
Page 70: Placing Envelopes
Specifications and Placing of Originals > > Placing Originals Envelopes Placing Envelopes 1. Extend the input tray extension. Slide out the output tray, extend the output tray extension, and then raise the stopper. 2. Slide the edge guides on the input tray all the way out.
Page 71 Specifications and Placing of Originals > > Placing Originals Envelopes 3. Load the envelopes into the input tray facing down making sure that the opened edge (flap side) of the envelope is facing to the side. For envelopes with the opened edge (flap side) on the shorter side, you can load the envelope with the opened edge (flap side) facing up.
Page 72: Mixture Of Originals
Select Main Settings tab > Detect Double Feed > Off. See the Epson Scan 2 help for details. Detect Double Feed is enabled in the Epson Scan 2 window and a double feed error occurs, remove the envelope from the ADF and then reload it, tap DFDS Function on the control panel’s screen to set it to On which disables Detect Double Feed for the next scan, and then scan again.
Page 73 Specifications and Placing of Originals > > Placing Originals Mixture of Originals Note: O If originals are jammed or are not fed correctly, enabling Slow mode may improve feeding. O Alternatively, you can scan originals of different paper sizes and types by loading them one by one using Automatic Feeding Mode.
Page 74 Specifications and Placing of Originals > > Placing Originals Mixture of Originals 3. Load the originals at the center of the input tray in descending order of paper size with the widest at the back and the narrowest at the front. Important: Check the following points when setting different sizes of originals.
Page 75 Specifications and Placing of Originals > > Placing Originals Mixture of Originals Related Information “Scanning in Automatic Feeding Mode” on page 118 &...
Page 76: Scanning
Scanning Scanning Using the Scanner's Control Panel....... 77 Scanning Using Presets Settings........97 Scanning from a Computer.
Page 77: Scanning Using The Scanner's Control Panel
Scanning > > Scanning Using the Scanner's Control Panel Scanning Originals to a Computer Scanning Using the Scanner's Control Panel You can save scanned images from the scanner's control panel to the following destinations. Computer You can save the scanned image to a computer connected to the scanner. Network Folder/FTP You can save the scanned image to a pre-configured network folder.
Page 78: Scanning To A Network Folder
Scanning > > Scanning Using the Scanner's Control Panel Scanning to a Network Folder 4. If the Select Job screen is displayed, select the job. Note: If you have set only one job, you do not need to select the job. Proceed to the next step. 5.
Page 79 Scanning > > Scanning Using the Scanner's Control Panel Scanning to a Network Folder O To select from the contacts list: Select Contacts, select a contact, and then select Close. You can search for a folder from the contacts list. Enter the search keyword into the box at the top of the screen.
Page 80 If you want to save the scanned image to SharePoint Online, use Document Capture Pro after installing the SharePoint Online Connector. See the Document Capture Pro manual for details. https://support.epson.net/dcp/ O User Name Enter a user name to log on to the specified folder.
Page 81 Scanning > > Scanning Using the Scanner's Control Panel Scanning to a Network Folder O Color/Black & White: Converts the scanned image into 24-bit color or monochrome (black and white binary). The available image types may vary depending on the File Format you selected. See the following for more details.
Page 82 Scanning > > Scanning Using the Scanner's Control Panel Scanning to a Network Folder To use this feature, the background color of the originals should be the lightest color in the originals, and should be uniform. This feature is not applied correctly if there are patterns in the background, or there are text or illustrations which are a lighter color than the background.
Page 83: Scanning Originals To An Email
Scanning > > Scanning Using the Scanner's Control Panel Scanning Originals to an Email O Ultrasonic sensor: Detect a double feed using an ultrasonic sensor. You can specify the detection range. O Length: Detect a double feed by the length. When the length of the second original scanned is different from the first, this is identified as a double feed.
Page 84 Scanning > > Scanning Using the Scanner's Control Panel Scanning Originals to an Email O To select from the contacts list: Select Contacts, select a contact or a group, and then select Close. You can search for a contact from the contacts list. Enter the search keyword into the box at the top of the screen.
Page 85 Scanning > > Scanning Using the Scanner's Control Panel Scanning Originals to an Email O Color/Grayscale/B&W Converts the scanned image into 24-bit color, 8-bit gray, or monochrome (black and white binary). When this is selected, set the sensitivity to determine whether the original is grayscale or monochrome when scanning a non-color original.
Page 86 Scanning > > Scanning Using the Scanner's Control Panel Scanning Originals to an Email Density: Select the contrast of the scanned image. Remove Background: Remove the background color of the originals from the scanned image. To use this feature, the background color of the originals should be the lightest color in the originals, and should be uniform.
Page 87: Scanning To The Cloud
Clear All Settings Resets the scan settings to their defaults. Scanning to the Cloud You can send scanned images to could services. Before using this feature, make settings using Epson Connect. See the Epson Connect portal website for details. https://www.epsonconnect.com/ http://www.epsonconnect.eu...
Page 88 Scanning > > Scanning Using the Scanner's Control Panel Scanning to the Cloud 4. Set items on Basic Settings tab, such as the save format. 5. Select Advanced, and then check settings, and change them if necessary. Note: Select to save your settings as a preset. 6.
Page 89 Scanning > > Scanning Using the Scanner's Control Panel Scanning to the Cloud The available image types may vary depending on the File Format you selected. See the following for more details. “Combinations for Available File Format and Image Type” on page 95 File Format: Select the format in which to save the scanned image.
Page 90 Scanning > > Scanning Using the Scanner's Control Panel Scanning to the Cloud Text Enhancement: You can make blurred letters in the original clear and sharp. You can also reduce the offset or unevenness of the background. O Emphasize light letters / Remove background: You can set the level of correction between text and background.
Page 91: Scanning To A Usb Drive
Scanning > > Scanning Using the Scanner's Control Panel Scanning to a USB Drive O Length: Detect a double feed by the length. When the length of the second original scanned is different from the first, this is identified as a double feed. You can specify the difference in length for detection.
Page 92 Scanning > > Scanning Using the Scanner's Control Panel Scanning to a USB Drive 7. Tap Related Information “Inserting and Removing a USB Drive” on page 30 & Basic Menu Options for Scanning to a USB Drive Note: The items may not be available depending on other settings you made. Image Type: Select the color of the output image.
Page 93 Scanning > > Scanning Using the Scanner's Control Panel Scanning to a USB Drive Original Size: Select the size of the original you placed. O Crop Margins for Size "Auto": Adjust the cropping area when selecting Auto Detect. O Scan laminated card: For laminated originals, transparent areas around the edges are also scanned.
Page 94 Scanning > > Scanning Using the Scanner's Control Panel Scanning to a USB Drive Correct Document Skew: Correct skew in the scanned image. This feature may not be able to correct documents that have been over skewed. Skip Blank Pages: Skip blank pages when scanning if there are any in the originals.
Page 95: Scanning Using Wsd
Scanning > > Scanning Using the Scanner's Control Panel Combinations for Available File Format and Image Type Scanning Using WSD Note: This feature is only available for computers running Windows Vista or later. If a destination computer is not displayed, follow the steps below to add a WSD scan device. “Adding a WSD Scan Device”...
Page 96 Scanning > > Scanning Using the Scanner's Control Panel Combinations for Available File Format and Image Type Scan to Computer Feature Depends on the Document Capture Pro settings. Scan to USB Drive Feature, Scan to Network Folder/FTP Feature ✓ : Can be selected. - : Cannot be selected. File Format JPEG PDF (Single Page)
Page 97: Scanning Using Presets Settings
Scanning > > Scanning from a Computer Scanning Using Document Capture Pro (Windows) File Format JPEG PDF (Single Page) TIFF (Single Page) TIFF (Multi Page) Image Type PDF (Multi Page) PDF/A (Single Page) PDF/A (Multi Page) Color ✓ ✓ ✓ ✓...
Page 98 Note: O For detailed information on how to use Document Capture Pro, refer to the following URL: https://support.epson.net/dcp/ O Document Capture Pro does not support Windows Server. What is a Job Scan? By registering a series of frequently used operations as a job, you can execute these operations by simply selecting the job.
Page 99 Scanning > > Scanning from a Computer Scanning Using Document Capture Pro (Windows) 2. Click the Job Scan tab, and then click the icon of the job you want to perform. The selected job is performed. When you perform a job for which Show the preview while scanning has been selected in the Scan Settings, a preview screen is displayed while scanning.
Page 100 Scanning > > Scanning from a Computer Scanning Using Document Capture Pro (Windows) O MRZ in travel documents 4. For jobs for which Show Edit Page dialog before saving has been selected in the Scan Settings, check the scan results on the Edit Scanned Results screen after scanning, and then make edits as necessary. You can check and edit the following on the Edit Scanned Results screen.
Page 101: Performing A Simple Scan
Scanning > > Scanning from a Computer Scanning Using Document Capture Pro (Windows) 5. Click Complete to finish performing the Job Scan. What is a Simple Scan? You can scan documents without creating a job. Check the results after scanning, and then save or set the destination.
Page 102 2. Click the Simple Scan tab, select Document Size, and then click the SCANdouble-sided or SCANsingle- sided icon. Note: Click Scan Settings to set the resolution. You can make more detailed settings from Epson Scan 2. The image being scanned is displayed.
Page 103 Scanning > > Scanning from a Computer Scanning Using Document Capture Pro (Windows) 3. Check the scan results on the Edit Scanned Results screen, make edits as necessary, and then click Next. 4. Select the destination for the scanned data on the Select Destination screen.
Page 104: Scanning Using Document Capture (Mac Os)
Scanning > > Scanning from a Computer Scanning Using Document Capture (Mac OS) 5. Set the file you want to save and the save format on the Destination Settings screen. You can also make more detailed settings according to the destination. Displayed items depend on the destination.
Page 105 Scanning from a Computer Scanning Using Document Capture (Mac OS) 1. Start Document Capture. Select Finder > Go > Applications > Epson Software > Document Capture. Note: You may need to select the scanner you want to use from the scanners list.
Page 106 Scanning > > Scanning from a Computer Scanning Using Document Capture (Mac OS) 3. Click the + icon. The job setting screen is displayed. 4. Set the Job Name.
Page 107 Scanning > > Scanning from a Computer Scanning Using Document Capture (Mac OS) 5. Make scanning settings on the Scan tab. O Source: Select the source where the original is placed. Select double-sided to scan both sides of the originals. O Document Size: Select the size of the original you placed.
Page 108 Scanning > > Scanning from a Computer Scanning Using Document Capture (Mac OS) 6. Click Output, and then make the output settings. O Save in: Select the save folder for the scanned image. O Example of File Name: Display an example of the file name for the current settings. O Prefix Character: Set a prefix for the file name.
Page 109 Scanning > > Scanning from a Computer Scanning Using Document Capture (Mac OS) 7. Click Destination, and then select the Destination. Destination setting items are displayed according to the destination you selected. Make detailed settings as necessary. Click the ? (Help) icon for details on each item. Note: O If you want to upload to a cloud service, you need to set up your account with the cloud service in advance.
Page 110: Scanning Using Epson Scan 2
Enter the application name in the search charm, and then select the displayed icon. O Windows 7/Windows Server 2008 R2/Windows Server 2008 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan...
Page 111 Scanning Using Epson Scan 2 O Mac OS Select Go > Applications > Epson Software > Epson Scan 2. 3. Make the following settings on the Main Settings tab. O Scanning Side: Select the side of the original you want to scan. Select Double-Sided to scan both sides of the originals.
Page 112 Scanning > > Scanning from a Computer Scanning Using Epson Scan 2 Note: O ADF is set as the Document Source automatically. O On the Main Settings tab, you can also make the following settings. O Stitch Images: Select to stitch the images on the front and rear when scanning both sides of the original.
Page 113 The scanned image is saved to the folder you specified. Required Settings for Special Originals in Epson Scan 2 Window You need to set certain items on the Main Settings tab in Epson Scan 2 window when scanning special originals.
Page 114: Setting A Resolution That Suits The Scanning Purpose
Scanning > > Scanning from a Computer Scanning Using Epson Scan 2 When you are using Document Capture Pro, you can open the window by pressing the Detailed Settings button on the Scan Settings screen. Type of Original Required Settings Envelopes Select Off in Detect Double Feed.
Page 115: Software Image Quality Adjustment Features
Software Image Quality Adjustment Features The Epson Scan 2 (scanner driver) feature allows you to adjust the image quality when scanning. When you are using Document Capture Pro, you can open the Epson Scan 2 window by clicking the Detailed Settings button on the scan settings screen.
Page 116: Scanning Using Chromebook
Scanning > Setting a Job 3. On the System Preferences screen on your Mac, click Printers & Scanners. 4. Select your scanner from the list, then click Open Scanner. 5. Select scan settings as needed, then start scanning. Note: For details, see the macOS User Guide. Scanning Using Chromebook You can scan using a Chromebook.
Page 117: Creating A Job And Assigning A Job To The Control Panel (Windows)
Creating a Job and Assigning a Job to the Control Panel (Windows) See the Document Capture Pro manual for details. Access the URL below to view the latest manual. https://support.epson.net/dcp/ Note: There is a preset job that saves scanned images as PDFs.
Page 118: Scanning In Automatic Feeding Mode
When you are using Document Capture Pro, you can also use Automatic Feeding Mode. 1. Start Epson Scan 2. Note: When you are using Document Capture Pro, you can open the Epson Scan 2 window by pressing the Detailed Settings button on the scan settings screen.
Page 119 > Scanning in Automatic Feeding Mode 2. Select Automatic Feeding Mode on the Main Settings tab. 3. Make other settings for scanning in the Epson Scan 2 main window. 4. Click Scan. Note: When you are using Document Capture Pro, click Save to save the scan settings. When you start scanning, Automatic Feeding Mode starts.
Page 120: Related Information
& Scanning from a Smart Device Scanning Using Epson Smart Panel To scan from your smart device, search for and install Epson Smart Panel from App Store or Google Play. Note: Connect the scanner to the smart device before scanning.
Page 121: Scanning Using Mopria Scan
1. Install Mopria Scan from Google Play. 2. Place the originals. 3. Set up your scanner for network scanning. See the link below. https://epson.sn 4. Connect your Android device over a wireless connection (Wi-Fi) to the same network that your scanner is using.
Page 122: Required Settings For Scanning
Required Settings for Scanning Connecting the Scanner to the Network....... . . 123 Registering an Email Server.
Page 123: Connecting The Scanner To The Network
If the scanner is not connected to the network, use the installer to connect the scanner to the network. To start the installer, access the following website, and then enter the product name. Go to Setup, and then start setting up. https://epson.sn You can view the operating instructions in the Web Movie Manuals. Access the following URL. https://support.epson.net/publist/vlink.php?code=NPD7509 Related Information “Checking the Network Connection Status”...
Page 124: Checking An Email Server Connection
Required Settings for Scanning > > Registering an Email Server Checking an Email Server Connection Item Settings and Explanation SMTP Server Address Enter between 0 and 255 characters using A-Z a-z 0-9 . - . You can use IPv4 or FQDN format. SMTP Server Port Number Enter a number between 1 and 65535.
Page 125 Required Settings for Scanning > > Registering an Email Server Checking an Email Server Connection Message Cause POP3 server communication error. This message appears when Check the following. - Network O The scanner is not connected to a network Settings O POP3 server is down O Network connection is disconnected while communicating O Received incomplete data...
Page 126: Creating A Network Folder
Required Settings for Scanning > Creating a Network Folder Message Cause Sender's Email Address is incorrect. This message appears when the specified sender’s Email address is wrong. Change to the email address for your email service. Cannot access the product until This message appears when the scanner is busy.
Page 127 Required Settings for Scanning > Creating a Network Folder Example: EPSPUB313 Important: If the device name contains double-byte characters, use a computer that does not use double-byte characters or rename the device. If you need to change the device name, make sure you check with your computer administrator in advance as it may affect computer management and access to resources.
Page 128 Required Settings for Scanning > Creating a Network Folder 5. On the Control Panel, click Network and Internet > Network and Sharing Center > Change advanced sharing settings. The network profile is displayed. 6. Make sure that Turn on file and printer sharing is selected under File and Printer Sharing for the network profile (current profile).
Page 129 Required Settings for Scanning > Creating a Network Folder 9. Click Advanced Sharing on the Sharing tab.
Page 130 Required Settings for Scanning > Creating a Network Folder 10. Select Share this folder, and then click Permissions. 11. Select Everyone in Group or user names, select Allow from Change, and then click OK.
Page 131 Required Settings for Scanning > Creating a Network Folder 12. Click OK to close the screen and return to the Properties window. Note: You can check which groups or users have access to the network folder on the Security tab > Group or user names. Example: When the user logged on to the computer as well as Administrators can access the network folder 13.
Page 132: Making Contacts Available
Required Settings for Scanning > Making Contacts Available Example: \\EPSPUB313\scan_folder 14. Click Close or OK to close the window. This completes creating a network folder. Making Contacts Available Registering destinations in the scanner's contacts list allows you to easily enter the destination when scanning. You can register the following types of destinations in the contacts list.
Page 133: Contacts Configuration Comparison
“Cooperation between the LDAP Server and Users” on page 138 & Contacts Configuration Comparison There are three tools for configuring the scanner's contacts: Web Config, Epson Device Admin, and the scanner's control panel. The differences between three tools are listed in the table below. Features Epson Device Admin Scanner’s control panel...
Page 134 Required Settings for Scanning > > … Making Contacts Available Registering a Destination to Contacts usin Destination Setting Items Items Settings and Explanation Common Settings Name Enter a name displayed in the contacts in 30 characters or less in Unicode (UTF-16).
Page 135: Registering Destinations As A Group Using Web Config
If you want to save the scanned image to SharePoint Online, use Document Capture Pro after installing the SharePoint Online Connector. See the Document Capture Pro manual for details. https://support.epson.net/dcp/ Registering Destinations as a Group Using Web Config If the destination type is set to Email, you can register the destinations as a group.
Page 136: Backing Up And Importing Contacts
Contacts data may be lost due to a scanner malfunction. We recommend that you make a backup of the data whenever you update the data. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.
Page 137: Export And Bulk Registration Of Contacts Using Tool
Export and Bulk Registration of Contacts U Export and Bulk Registration of Contacts Using Tool If you use Epson Device Admin, you can back up just the contacts and edit the exported files, then register them all at once. It is useful if you want to back up only the contacts or when you replace the scanner and you want to transfer the contacts from the old one to new one.
Page 138: Cooperation Between The Ldap Server And Users
You can import the files saved in SYLK format or csv format or the backed-up binary file that includes the security items. 1. Start Epson Device Admin. 2. Select Devices on the side bar task menu. 3. Select the device you want to configure from the device list.
Page 139: Configuring The Ldap Server
Required Settings for Scanning > > … Making Contacts Available Cooperation between the LDAP Server an Configuring the LDAP Server To use the LDAP server information, register it on the scanner. 1. Access the Web Config and select the Network tab > LDAP Server > Basic. 2.
Page 140: Configuring The Ldap Server Search Settings
Required Settings for Scanning > > … Making Contacts Available Cooperation between the LDAP Server an Kerberos Settings If you select Kerberos Authentication for Authentication Method of LDAP Server > Basic, make the following Kerberos settings from the Network tab > Kerberos Settings. You can register up to 10 settings for the Kerberos settings.
Page 141: Checking The Ldap Server Connection
Required Settings for Scanning > Setting Up AirPrint Items Settings and Explanation Arbitrary Attribute 1 - Arbitrary You can specify other arbitrary attributes to search for. Enter between 0 and 255 Attribute 4 characters in Unicode (UTF-8). The first character should be a-z or A-Z. If you do not want to search for arbitrary attributes, leave this blank.
Page 142 Required Settings for Scanning > Setting Up AirPrint Items Explanation Bonjour Service Name Enter a Bonjour service name, using ASCII text (0x20-0x7E) and up to 41 characters. Bonjour Location Enter a description of the scanner's location, using Unicode (UTF-8) text and up to 127 bytes.
Page 143: Customizing The Control Panel Display
Customizing the Control Panel Display Registering Presets..........144 Editing the Home Screen of the Control Panel.
Page 144: Registering Presets
Customizing the Control Panel Display > Registering Presets Registering Presets You can register frequently used scanning setting as Presets. You can register up to 48 presets. Note: O You can register the current settings by selecting on the start scanning screen. O You can also register Presets in Web Config.
Page 145: Related Information
Customizing the Control Panel Display > > Registering Presets Menu Options of Presets 3. Select the menu you want to use to register a preset. 4. Set each item, and then select Note: When you select Scan to Computer, select the computer on which Document Capture Pro is installed, and then select a registered job.
Page 146: Editing The Home Screen Of The Control Panel
Customizing the Control Panel Display > > … Editing the Home Screen of the Control Panel Changing th Change Icon: Changes the icon image and color of the preset. Quick Send Setting: Immediately starts scanning without confirmation when the preset is selected. Change Position: Changes the display order of the presets.
Page 147: Add Icon
Customizing the Control Panel Display > > Editing the Home Screen of the Control Panel Add Icon 2. Select Line or Matrix. Line: Matrix: 3. Select to return and check the home screen. Add Icon 1. Select Settings > Edit Home > Add Icon on the scanner's control panel. 2.
Page 148: Remove Icon
Customizing the Control Panel Display > > Editing the Home Screen of the Control Panel Remove Icon 3. Select the item you want to add to the home screen. 4. Select the blank space where you want to add the item. If you want to add multiple icons, repeat steps 3 to 4.
Page 149: Move Icon
Customizing the Control Panel Display > > Editing the Home Screen of the Control Panel Move Icon 3. Select Yes to finish. If you want to remove multiple icons, repeat procedure 2 to 3. 4. Select to return and check the home screen. Move Icon 1.
Page 150: Menu Options For Settings
Menu Options for Settings Basic Settings........... . 151 Scanner Settings.
Page 151: Basic Settings
USB port are disconnected. This feature may not be available depending on your region. See the following website for the specified period of time. https://www.epson.eu/energy-consumption Direct power on Turn on the scanner directly when it is connected to the power source without pressing the power button.
Page 152: Keyboard
Menu Options for Settings > Scanner Settings Keyboard Change the layout of the keyboard on the LCD screen. Operation Time Out When set Operation Time Out to On, you are returned to the Home screen when no operations have been performed for the specified time. This setting is applied when any screen other than the Home screen is displayed.
Page 153: Edit Home
Menu Options for Settings > Edit Home Level Description On-Low Lower the sensitivity to detect the skew of the originals. On-Medium Detect the skew of the stapled originals and the skew that On-Low could not detect. On-High Increase the sensitivity to detect the skew of the originals. Important: O This function does not always prevent damage of originals.
Page 154: User Settings
Menu Options for Settings > Network Settings O Layout Changes the display method for the menu icons. O Add Icon Adds icons to the Presets you have set, or returns icons you have previously removed from the screen. O Remove Icon Removes the icons from the home screen.
Page 155: Wired Lan Setup
Web Service Settings Epson Connect Services: Displays whether the scanner is registered and connected to Epson Connect. You can register to the service by selecting Register and follow the instructions. When you have registered, you can change the following settings.
Page 156: Document Capture Pro
Menu Options for Settings > System Administration For details, see the following web site. https://www.epsonconnect.com/ http://www.epsonconnect.eu (Europe only) Document Capture Pro Group Settings Enable group settings on the scanner. Use this item when you have enabled group settings on Document Capture Pro. Group Enter the group number when Group Settings is enabled.
Page 157: Admin Settings
At start up, the scanner checks if unauthorized third parties have tampered with the program. If any issues are detected, the scanner does not start. Customer Research Select Approve to provide product usage information such as the number of scans to Seiko Epson Corporation. WSD Settings Enable or disable the WSD (Web Service for Devices) feature.
Page 158: Firmware Update
Menu Options for Settings > Device Information Important: If you select All Settings, all setting data registered to the scanner including the contacts will be deleted. You cannot restore deleted settings. Firmware Update: You can acquire scanner firmware information such as your current version and information on available updates.
Page 159: Scanner Maintenance
Regular Cleaning Alert Settings Authentication Device Status Displays the status of the authentication device. Epson Open Platform Information Displays the status of the Epson Open Platform. Scanner Maintenance Roller Cleaning Displays how to clean the roller inside the scanner. Roller Replacement Displays how to replace the roller assembly kit.
Page 160: Maintenance
Maintenance Cleaning Outside the Scanner........161 Cleaning Inside the Scanner.
Page 161: Cleaning Outside The Scanner
You can check the latest number of scans on the control panel or in the Epson Scan 2 Utility. If a surface is stained with a hard-to-remove material, use a genuine Epson cleaning kit to remove the stains. Use a small amount of cleaner on the cleaning cloth to remove the stains.
Page 162 Maintenance > Cleaning Inside the Scanner 3. Pull the lever and open the scanner cover. 4. Wipe off any stains on the plastic roller (4 locations) and glass surface at the bottom inside of the scanner cover. Wipe with a soft, lint-free cloth dampened with a small amount of dedicated cleaner or water. Important: O Do not place too much force on the glass surface.
Page 163 7. Wipe the separation roller. Wipe with a soft, lint-free cloth dampened with a small amount of dedicated cleaner or water. Important: Use only a genuine Epson cleaning kit or a soft, moist cloth to clean the roller. Using a dry cloth may damage the surface of the roller.
Page 164 9. Wipe the pickup roller. Wipe with a soft, lint-free cloth dampened with a small amount of dedicated cleaner or water. Important: Use only a genuine Epson cleaning kit or a soft, moist cloth to clean the roller. Using a dry cloth may damage the surface of the roller. 10. Close the scanner cover.
Page 165: Related Information
15. Slowly rotate the rollers at the bottom by tapping anywhere on the LCD. Wipe the surface of the rollers using a genuine Epson cleaning kit or a soft cloth dampened with water. Repeat this until the rollers are clean.
Page 166: Replacing The Roller Assembly Kit
Maintenance > Replacing the Roller Assembly Kit Replacing the Roller Assembly Kit The roller assembly kit (the pickup roller and the separation roller) needs to be replaced when the number of scans exceeds the life cycle of the rollers. When a replacement message is displayed on the control panel or your computer screen, follow the steps below to replace it.
Page 167 Maintenance > Replacing the Roller Assembly Kit 4. Open the cover of the pickup roller, and then slide and remove it. 5. Pull down the fixture of the roller axis, and then slide and remove the installed pickup rollers. Important: Do not pull out the pickup roller forcibly.
Page 168 Maintenance > Replacing the Roller Assembly Kit 6. While holding down the fixture, slide the new pickup roller to the left and insert it into the hole in the scanner. Press the fixture to secure it. 7. Put the edge of the cover of the pickup roller into the groove and slide it. Close the cover firmly.
Page 169 Maintenance > Replacing the Roller Assembly Kit Important: O Make sure the pick up cover is closed correctly. O Make sure the pickup rollers are installed correctly if the cover is hard to close. O Do not install the cover while it is raised. 8.
Page 170 Maintenance > Replacing the Roller Assembly Kit 9. Lift the left side of the separation roller, and then slide and remove the installed separation rollers. 10. Insert the new separation roller axis into the hole on the right side, and then lower the roller. 11.
Page 171: Resetting The Number Of Scans After Replacing The Rollers
4. Select Number of Scans After Replacing Roller, and then tap Yes. Note: To reset from the Epson Scan 2 Utility, start the Epson Scan 2 Utility, click the Counter tab, and then click Reset in Roller Assembly Kit. Related Information “Replacing the Roller Assembly Kit”...
Page 172: Updating Applications And Firmware
Maintenance > Updating Applications and Firmware 4. Close the input tray extension and output tray. Important: Make sure you close the output tray securely; otherwise it may be damaged during transport. 5. Remove the input tray. 6. Attach the packing materials that came with the scanner, and then repack the scanner in its original box or a sturdy box.
Page 173: Updating The Scanner's Firmware Using The Control Panel
Select Finder > Go > Applications > Epson Software > EPSON Software Updater. Note: If you cannot find the application you want to update in the list, you cannot update using the EPSON Software Updater. Check for the latest versions of the applications on your local Epson website.
Page 174: Updating Firmware Using Web Config
You can also update the firmware using Epson Device Admin. You can visually confirm the firmware information on the device list. It is useful when you want to update multiple devices' firmware. See the Epson Device Admin guide or help for more details.
Page 175: Solving Problems
Solving Problems Problems with the Scanner......... . .176 Problems when Preparing Network Scanning.
Page 176: Problems With The Scanner
(USB or network) - properly. Installation of a necessary application - Application version - O Install Epson Scan 2 and Document Capture Pro/ Power supply to the computer - Firewall and security Document Capture on your computer.
Page 177: The Scanner Turns Off Unexpectedly
Solving Problems > > Problems when Preparing Network Scanning Hints to Solving Problems The Scanner Turns Off Unexpectedly Check the settings in Power Off Settings. If Power Off Settings is enabled, the scanner turns off automatically after a set time. Related Information “Energy Saving”...
Page 178: Cannot Access Web Config
Solving Problems > > Problems when Preparing Network Scanning Hints to Solving Problems Cannot Access Web Config The IP address is not assigned to the scanner. Solutions A valid IP address may not be assigned to the scanner. Configure the IP address using the scanner’s control panel.
Page 179: Problems Starting Scanning
O Windows 8.1/Windows 8 Enter the application name in the search charm, and then select the displayed icon. O Windows 7 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility.
Page 180 Problems Starting Scanning Cannot Start Scanning from Computer 2. On the Epson Scan 2 Utility screen, open the Scanner list, and then click Settings to open the Scanner Settings screen. If the Scanner Settings screen is already displayed instead of the Epson Scan 2 Utility screen, go to the next.
Page 181 Solving Problems > > Problems Starting Scanning Cannot Start Scanning from Computer Something is wrong with the network devices for Wi-Fi connection. Solutions Turn off the devices you want to connect to the network. Wait for about 10 seconds, and then turn on the devices in the following order;...
Page 182 Solving Problems > > Problems Starting Scanning Cannot Start Scanning from Computer A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices. If you cannot communicate between the scanner and the computer or smart device even if they are connected to the same network, disable the privacy separator on the wireless router.
Page 183 Solving Problems > > Problems Starting Scanning Cannot Start Scanning from Computer 6. On the computer, access Web Config. Launch a Web browser, and then enter the scanner's IP address. “How to Run Web Config in a Web Browser” on page 34 7.
Page 184: Cannot Start Scanning From Smart Device
Make sure that you select the correct scanner from your programs list. Network Scanning Settings are Disabled Solutions In Web Config, select the Scan tab > Network Scan, and then select Enable scanning in Epson Scan 2. AirPrint is disabled. Solutions Enable the AirPrint setting in Web Config.
Page 185 If a message is displayed saying that the scanner is not selected, a connection has not been established between the smart device and the scanner. Follow the instructions on the Epson Smart Panel to connect to the scanner. If you cannot connect to the scanner over a network, check the Related Information.
Page 186 Solving Problems > > Problems Starting Scanning Cannot Start Scanning from Smart Device Connect the computer or smart device to the same SSID as the scanner. A privacy separator on the wireless router is available. Solutions Most wireless routers have a privacy separator feature that blocks communication between connected devices.
Page 187: Cannot Save Scanned Images To The Shared Folder
Solving Problems > > Problems Starting Scanning Cannot Save Scanned Images to the Shared Folder Cannot Save Scanned Images to the Shared Folder Messages are Displayed on the Control Panel when Scanning to a Network Folder When error messages are displayed on the control panel, check the message itself or the following list to solve the problems.
Page 188: Saving The Scanned Images Takes A Long Time
O Make sure the DNS domain name is correct. Cannot Send Scanned Images to the Cloud O When using the Scan to Cloud feature, see the troubleshooting page on the Epson Connect website for details. https://www.epsonconnect.com/ > Learn More on the Scan to Cloud feature > Contents pull down list >...
Page 189: Paper Feeding Problems
O Select Slow on the control panel to slow down the scanning speed. O Use Automatic Feeding Mode, and scan originals one by one. When you are using Document Capture Pro, you can open the Epson Scan 2 window by pressing the Detailed Settings button on the Scan Settings screen.
Page 190 Solving Problems > > Paper Feeding Problems Removing Jammed Originals from the Scanner 3. Carefully remove any originals remaining inside the scanner. 4. If you cannot pull originals straight up, carefully pull out any jammed originals from the output tray in the direction of the arrow.
Page 191: Document Protection Issues Occur Frequently
You can use the following methods to scan the originals multiple times separately and then save them to one file. O When you are using Epson Scan 2, select Add or edit pages after scanning checkbox, and then scan the original. You can add different originals or edit (rotate, move, and delete) the scanned pages after scanning.
Page 192: Paper Protection Does Not Work Correctly
To check from the control panel, tap Scanner Maintenance > Roller Replacement on the Home screen, and then check the number of scans displayed. To check from the Epson Scan 2 Utility, start the Epson Scan 2 Utility, click the Counter tab, and then check the Number of Scans in Roller Assembly Kit.
Page 193: The Originals Get Dirty
Also, when loading A4 size originals, extend the output tray as shown in the following image. When scanning originals that are a mixture of different sizes, you can improve the alignment of ejected originals by using the optional or supplied Paper Alignment Plate. One is supplied with the DS-900WN. Related Information “Paper Alignment Plate Codes”...
Page 194: Scanned Image Problems
Select Settings on the home screen > Scanner Settings > Glass Dirt Detection, and then select On-Low or On- High. When an alert is displayed, clean the glass surfaces inside your scanner using a genuine Epson cleaning kit or a soft cloth.
Page 195: Colors Are Uneven In The Scanned Image
Enter the application name in the search charm, and then select the displayed icon. O Windows 7/Windows Server 2008 R2 Click the start button, and then select All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility.
Page 196: Scanned Text Or Images Are Missing Or Blurred
Control panel: Enable Remove Background in Scan Settings. Document Capture Pro (Windows)/Document Capture(Mac OS X): Press the Detailed Settings button on the Scan Settings screen to open the Epson Scan 2 screen. Click the Advanced Settings tab > Remove Background.
Page 197: Moiré Patterns (Web-Like Shadows) Appear
Note: If the size of the original you want to scan is not on the list, create the size manually in the Epson Scan 2 window. When you are using Document Capture Pro, you can open the window by pressing the Detailed Settings button on the Scan Settings screen.
Page 198: Character Is Not Recognized Correctly
O When saving to Microsoft® Office or Searchable PDF files, check that the correct languages are selected. O If you have set Image Type to Color or Grayscale in Epson Scan 2, try adjusting the Text Enhancement setting. Click the Advanced Settings tab > Text Enhancement > Settings, and then select Emphasize light letters for OCR as the Mode.
Page 199: Document Capture Pro Problems
3. Click Reset. Note: If initialization does not solve the problem, uninstall and re-install the scanner driver (Epson Scan 2). Document Capture Pro Problems For problems that occur when scanning using Document Capture Pro, access the following URL to check the Document Capture Pro manual.
Page 200: Installing Your Applications
6. Select the application you want to uninstall, and then click Uninstall. Important: The Uninstaller removes all drivers for Epson scanners on the computer. If you use multiple Epson scanners and you only want to delete some of the drivers, delete all of them first, and then install the necessary scanner drivers again.
Page 201 Solving Problems > > Uninstalling and Installing Applications Installing Your Applications 3. Install the application by following the instructions on the Website below. https://epson.sn...
Page 202: Adding Or Replacing The Computer Or Devices
Adding or Replacing the Computer or Devices Connecting to a Scanner that has been Connected to the Network....203 Connecting a Smart Device and Scanner Directly (Wi-Fi Direct)....204 Re-setting the Network Connection.
Page 203: Connecting To A Scanner That Has Been Connected To The Network
We recommend using the installer to connect the scanner to a computer. To start the installer, access the following website, and then enter the product name. Go to Setup, and then start setting up. https://epson.sn You can view the operating instructions in the Web Movie Manuals. Access the following URL. https://support.epson.net/publist/vlink.php?code=NPD7509...
Page 204: Using A Network Scanner From A Smart Device
Adding or Replacing the Computer or Devices > … Connecting a Smart Device and Scanner Directly ( Using a Network Scanner from a Smart Device You can connect a smart device to the scanner using one of the following methods. Connecting over a wireless router Connect the smart device to the same Wi-Fi network (SSID) as the scanner.
Page 205: Connecting To A Smart Device Using Wi-Fi Direct
3. Select Start Setup. 4. Start Epson Smart Panel on your smart device. 5. Follow the instructions displayed on the Epson Smart Panel to connect to your scanner. When your smart device is connected to the scanner, go to the next step.
Page 206: Re-Setting The Network Connection
Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection When Repl Change Password Change the Wi-Fi Direct (simple AP) password for connecting to the scanner to your arbitrary value. You can set the password in ASCII characters that is displayed on the software keyboard on the control panel. You can enter 8 to 22 characters.
Page 207: When Changing The Computer
We recommend using the installer to connect the scanner to a computer. To start the installer, access the following website, and then enter the product name. Go to Setup, and then start setting up. https://epson.sn You can view the operating instructions in the Web Movie Manuals. Access the following URL. https://support.epson.net/publist/vlink.php?code=NPD7509 Selecting a Connection Method Follow the on-screen instructions.
Page 208: Making Wi-Fi Settings From The Control Panel
Using the installer and re-set up in a different connection method. Access the following website, and then enter the product name. Go to Setup, and then start setting up. https://epson.sn Selecting Change the Connection Methods Follow the instructions in each window. On the Select Install Option screen, select Set up Scanner connection again (for new network router or changing USB to network, etc.) , and then click Next.
Page 209: Making Wi-Fi Settings By Entering The Ssid And Password
O If you cannot see the SSID you want to connect to, use software or an app to set up the Wi-Fi from your computer or smart device, such as a smartphone or tablet. For more information, enter "https://epson.sn" in your browser to access the website, enter the name of your product, and go to Setup.
Page 210: Making Wi-Fi Settings By Push Button Setup (Wps)
Adding or Replacing the Computer or Devices > > … Re-setting the Network Connection Making Wi- Making Wi-Fi Settings by Push Button Setup (WPS) You can automatically set up a Wi-Fi network by pressing a button on the wireless router. If the following conditions are met, you can set up by using this method.
Page 211: Checking The Network Connection Status
Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec 5. Follow the on-screen instructions. If you want to check the network connection status for the scanner after setup is complete, see the related information link below for details.
Page 212: Checking The Network Of The Computer (Windows Only)
Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec Displays the network connection status. Select the icon to check and change the current settings. This is the shortcut for the following menu. Settings > Network Settings > Wi-Fi Setup The scanner is not connected to a wireless (Wi-Fi) network.
Page 213 Adding or Replacing the Computer or Devices > > … Checking the Network Connection Status Chec O ipconfig command Display the connection status of the network interface that is currently used by the computer. By comparing the setting information with actual communication, you can check whether the connection is correct.
Page 214: Technical Specifications
Technical Specifications General Scanner Specifications........215 Network Specifications.
Page 215: General Scanner Specifications
Technical Specifications > General Scanner Specifications General Scanner Specifications Note: Specifications are subject to change without notice. Scanner type Sheet Feed, one pass duplex color scanner Photoelectric device Effective pixels 5,100×9,300 at 600 dpi 2,550×64,500 at 300 dpi Light source RGB LED Scanning resolution 600 dpi (main scan)
Page 216: Network Specifications
Norway, Sweden, Iceland, Croatia, Cyprus, Greece, North Macedonia, Serbia, Slovenia, Malta, Bosnia and Herzegovina, Kosovo, Montenegro, Albania, Bulgaria, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Israel, Australia, New Zealand, Taiwan Turkey DS-900WN: Serial numbers starting with XDA8: Table A Serial numbers starting with XDA7: Table B...
Page 217: Ethernet Specifications
Half duplex Connector RJ-45 Use a category 5e or higher STP (Shielded twisted pair) cable to prevent risk of radio interference. The connected device should comply with IEEE802.3az standards. Network Features and IPv4/IPv6 Support Features Supported Epson Scan 2 IPv4, IPv6...
Page 218: Security Protocol
O A drive that requires a dedicated driver O A drive with security settings (password, encryption, and so on) Epson cannot guarantee all operations of externally connected drives. Using Port for the Scanner The scanner uses the following port. These ports should be allowed to become available by the network...
Page 219 SMTP SSL/TLS (TCP) SMTP STARTTLS (TCP) POP before SMTP connection (When scan to POP server POP3 (TCP) mail is used from the scanner) When Epson Connect is used Epson Connect HTTPS Server XMPP 5222 Collecting user information (Use the contacts...
Page 220: Dimensions And Weight Specifications
Technical Specifications > Dimensions and Weight Specifications Destination Protocol Port (Server) Number Searching WSD scanner Scanner WS-Discovery (UDP) 3702 Forwarding the scan data from an Scanner Network Scan (TCP) 1865 application Collecting the job information when push Scanner Network Push Scan 2968 scanning from an application Web Config...
Page 221: Electrical Specifications
Technical Specifications > > Electrical Specifications Scanner Electrical Specifications Weight Approx. 3.7 kg (8.2 lb) Electrical Specifications Scanner Electrical Specifications Rated DC Input Power Supply Voltage DC 24 V Rated DC Input Current...
Page 222 Technical Specifications > > Electrical Specifications Scanner Electrical Specifications Power Consumption DS-900WN: USB Connection O Operating: Approx. 19 W O Ready mode: Approx. 5.6 W O Sleep mode: Approx. 1.2 W O Power off: Approx.0.1 W Wi-Fi Connection O Operating: Approx. 19 W O Ready mode: Approx.
Page 223: Ac Adapter Electrical Specifications
Rated Output Power Supply Voltage DC 24 V Rated Output Current Note: For European users, see the following Website for details on power consumption. http://www.epson.eu/energy-consumption Environmental Specifications Temperature When operating 5 to 35 °C (41 to 95 °F) When stored –25 to 60 °C (–13 to 140 °F)
Page 224: Standards And Approvals
Standards and Approvals Standards and Approvals for European Models......225 Standards and Approvals for Australian Models......225 Standards and Approvals for U.S.
Page 225: Standards And Approvals For European Models
Netherlands, Italy, Portugal, Spain, Denmark, Finland, Norway, Sweden, Iceland, Croatia, Cyprus, Greece, Slovenia, Malta, Bulgaria, Czech, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, and Slovakia. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non- recommended modification of the product.
Page 226: Zicta Type Approval For Users In Zambia
Manufacturer: Seiko Epson Corporation Type: J26H005 This product conforms to Part 15 of the FCC Rules and RSS of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product.
Page 227: Where To Get Help
Contacting Epson Support........
Page 228: Technical Support Web Site
Depending on the product, the dial list data for fax and/or network settings may be stored in the product’s memory. Due to breakdown or repair of a product, data and/or settings may be lost. Epson shall not be responsible for the loss of any data, for backing up or recovering data and/or settings even during a warranty period.
Page 229: Help For Users In Australia
Epson Helpdesk Phone: 1300-361-054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.
Page 230: Help For Users In Thailand
Where to Get Help > > Contacting Epson Support Help for Users in Vietnam World Wide Web http://www.epson.com.sg Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available. Epson HelpDesk...
Page 231: Help For Users In Indonesia
Email: websupport@emsb.epson.com.my O Sales enquiries and product information O Product usage questions or problems O Enquiries on repair services and warranty Epson Malaysia Sdn Bhd (Head Office) Phone: 603-56288288 Fax: 603-5628 8388/603-5621 2088 Help for Users in India Contacts for information, support, and services are:...
Page 232: Help For Users In The Philippines
+91 96400 00333 Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone, fax numbers and e-mail address below: World Wide Web http://www.epson.com.ph...

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