Mount The Camera; Troubleshooting - Reolink NVS8 Operational Instruction

Mount the Camera

Installation Tips
• Do not face the camera towards any light sources.
• Do not point the camera towards a glass window. Or, it may result in poor image quality because
of the window glare by infrared LEDs,ambi-ent lights or status lights.
• Do not place the camera in a shaded area and point it towards a welllit area. Or, it may result in
poor image quality. To ensure the best image quality, the lighting condition for both the camera
and the capture object shall be the same.
• Make sure the power ports are not directly exposed to water or mois-ture and not blocked by dirt
or other elements.
• With IP waterproof ratings, the camera can work properly under condi-tions like rain and snow.
However, it doesn't mean the camera can work underwater.

Troubleshooting

No Video Output on the Monitor
If there's no video output on the monitor from
Reolink NVR, please try the following solutions:
• TV/monitor resolution should be at least 720p or above.
• Make sure your NVR is powered on.
• Double check the HDMI/VGA connection,
or swap another cable or monitor to test.
If it still doesn't work, please contact Reolink Support https://support.reolink.com
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Failed to Access the PoE NVR Locally
If you failed to access the PoE NVR locally via mobile phone or PC, please try the following solutions:
• Connect the NVR (LAN port) to your router with a network cable.
• Swap another Ethernet cable or plug the NVR to other ports on the router.
• Go to Menu -> System -> Maintenance and restore all settings.
If it still doesn't work, please contact Reolink Support https://support.reolink.com
Failed to Access the PoE NVR Remotely
If you failed to access the PoE NVR remotely via mobile phone or PC, please try
the following:
• Make sure you can locally access this NVR system.
• Go to NVR Menu -> Network -> Network
Advanced and make sure that UID Enable is selected.
• Please connect your phone or PC under the same network (LAN) of your NVR and see if you can
visit any website to verify whether there is Internet access available.
• Please reboot your NVR and home router and try again.
• If it still doesn't work, please contact Reolink Support https://support.reolink.com
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