Page 1 User Guide Franking machine IS-430...
Page 2: Table Of Contents
Table of Contents Read this First What you will find in this Manual ................3 Safety Requirements .......................6 Meet Your Franking Machine System Layout .........................13 Accessories ........................15 Control Panel Features ....................16 Connections ........................19 Power Management ......................21 Processing Mail Choosing a Type of Imprint ..................25 Preparing and Starting your Work Session ............27 Printing [Normal] Mail ....................33 Printing [PPI] Mail ......................45...
Page 3 Generating a Report ....................108 Counter Data .........................110 Postage Data ........................112 Credit Data ........................114 Account Data ........................116 System Data ........................119 Online Services Online Services Overview ..................127 Connecting to Online Services .................128 Uploading Statistics ....................132 System Online Services ....................133 Configuring your Franking Machine Settings Overview ......................137 Logging in / out as the Supervisor ................138 Changing the Display Language ................140...
Page 4 10.2 Filling the Moistener (Option) ................198 10.3 Cleaning the Mail Path ....................199 10.4 Maintenance Processes ...................200 Troubleshooting 11.1 Paper Jamming ......................205 11.2 Label Jamming ......................206 11.3 Weighing Problems ....................208 11.4 Diagnostics and System Data ................210 Specifications 12.1 Mail Specifications ....................217 12.2 Recommended Operating Conditions ..............219 12.3...
Page 6: Read This First
Read this First This section contains important information about safety precautions and environmental recommendations to operate your equipment in the best possible conditions. What you will find in this Manual ..........3 Safety Requirements ..............6 How to Disconnect your Franking Machine ............9...
Page 8: What You Will Find In This Manual
What you will find in this Manual Section 1: Read this First Make sure you have read and fully understood the safety requirements in this section. This section also includes a list of acronyms and symbols used in the manual. Section 2: Meet Your Mailing System System features, reference descriptions of elements and controls, mail format and how to power your Mailing System off.
Page 9 Detailed specifications of your Mailing System. Symbols This manual uses the symbols listed below. This symbol... Indicates... WARNING: indicates a human safety hazard. ATTENTION: brings to your attention a risk for equipment or mail that could result from an action you may perform. NOTE: remark that explains different scenarios or situations.
Page 10 Weighing Platform...
Page 11: Safety Requirements
Safety Requirements Power Connection Before connection, check whether the Franking Machine is suitable for the local AC power voltage (230V - 50Hz). THIS SYSTEM MUST BE GROUNDED • Only connect the power plug to an outlet provided with a protective ground contact. •...
Page 12: Environmental Compliance
Environmental compliance A program is implemented for the recycling of worn franking machines and machines at the end of their lifetime. Contribute in a responsible way to the environmental protection by consulting your retailer internet site, or by contacting him. He will inform you of the collection and treatment processes of these machines.
Page 13: General Safety
General Safety • Before using your Mailing System, thoroughly read the operating instructions. • To reduce the risk of fire, electric shock and injury to persons, follow normal and basic safety precautions for office equipment when using your Mailing System. •...
Page 14: Lan Connections
LAN Connections Plugging the right jack in the right socket Your Franking Machine uses a LAN (high speed internet connection) to connect to your customer Online Services. Network/PC LAN (8 wires) Follow the additional precautions below: • Avoid using your system during an electrical storm; as there may be a risk of electrical shock from lightning.
Page 16: Meet Your Franking Machine
Meet Your Franking Machine Get to know your Franking Machine in this section. System Layout ................13 Accessories ..................15 Control Panel Features .............16 Connections .................19 Power Management ..............21 How to Turn the Franking Machine to Sleep Mode ...........22 How to Turn the Franking Machine to OFF Mode ..........22...
Page 18: System Layout
System Layout Mailing system with feed-table Weighing Platform Measures the weight of mail pieces. Automatic Label Contains labels to be printed. Dispenser Prints envelopes (or labels) and controls the Mailing System Base System. Control Panel Allows you to control the Mailing System. Label Storage Use this slot to store extra labels horizontally.
Page 19 Inside the system base Sealer Bottle (if Automatically seals mail when the function is installed) activated. Cover Lift by front side to open. Ink Cartridge Prints the postal imprint on envelopes. Postal Security Device Postage meter. Stores postage credit and tracks (PSD) postage usage.
Page 20: Accessories
Accessories Report Printer (option) A USB printer can be directly connected to the mailing system for printing mailing-related reports. For more information about compatible printers that can connect to your mailing system, please contact technical support. Barcode Scanner (option) This scanner is used: •...
Page 21: Control Panel Features
Control Panel Features See control panel and screen layout on the flap of the manual cover. Display Areas Account Displays account currently selected. Ad die Indicates that an ad die (slogan) will be printed. Date Displays the date that will be printed. Indicates that an ERA will be printed when present.
Page 22 Keys and Shortcuts NAVIGATION KEYS Return Goes back to the previous screen. Home Screen Returns the system to the Home screen. Menu Accesses the menu settings. Validates a selection. Navigation Navigate up or down in lists or menus. Arrows SHORTCUT KEYS Credit Accesses credit management.
Page 23: Keypad Use
Stops printing and all mechanical activity (motors) in the Stop Mailing System. Keypad Use For different contexts, the table below indicates the successive characters you may obtain by pressing keys several times in a row. Alpha-numeric 2ABCabc 3DEFdef 4GHIghi 5JKLjkl 6MNOmno 7PQRSpqrs 8TUVtuv...
Page 24: Connections
Connections Connectors Your Franking Machine has USB ports that allow you to connect to a printer or a USB memory key. Connectors Power Connector To wall socket COM2/3 To Weighing Platform(s) COM1 Not used To Online Services and/or accounting software on a LAN Port PC (option) USB Ports...
Page 25: Connection Diagram
Connection Diagram Detail of connections For connecting to customer network for loading credit LAN Port and software applications (on a PC) COM2 Base to Weighing Platform(s) connection Power connectors Power connectors are shown in section Connectors on page 19.
Page 26: Power Management
Power Management The System can only use the LAN if the LAN cable is connected BEFORE the power cord is plugged in. Energy Star® Compliance Office equipment is generally powered on 24 hours a day, so power management features are important for saving energy and reducing air pollution. Your Franking Machine is an Energy Star®...
Page 27: How To Turn The Franking Machine To Sleep Mode
How to Turn the Franking Machine to Sleep Mode Press (at the top right corner of the control panel). The light located next to the key indicates: Green: the Franking Machine is awake and ready for use. Amber: the Franking Machine is in Sleep mode. To avoid weighing errors, make sure the weighing device platform is clear when starting the machine.
Page 28: Processing Mail
Processing Mail This section describes how you can run mail: choose a type of imprint, select a rate and weighing method, activate sealing and so on, depending on the type of process you need to apply to your mail. Choosing a Type of Imprint .............25 Preparing and Starting your Work Session .......27 How to Sort Mail ......................27 How to Log in and Start a Work Session .............28...
Page 29 How to Use a Job Memory ..................70 Advanced Operations ...............72 How to Enable an Emergency Stop ................72 How to Reset Batch Counters ..................72 How to Count Mail pieces by Weighing ...............73 How to Fill the Automatic Label Dispenser ............73...
Page 30: Choosing A Type Of Imprint
Choosing a Type of Imprint Customizing Your Imprint To process mail, you must first choose a 'Type of imprint' that matches the type of process you want to apply to your mail: printing postage for different rates, using prepaid imprints, printing 'Received' and the date on incoming mail, etc. For each 'Type of imprint' you select, the Mailing System displays all the specifications - and only those specifications - for the type of process you will use.
Page 31 Applying postage to [Normal] • Rate outgoing mail • Weight (Printing [Normal] • Date format Mail on page 33) • ERA slogan (optional) • Ad die (optional) • Print offset (optional) Enter the postage amount [Manual amount • Ad die (optional) manually entry] •...
Page 32: Preparing And Starting Your Work Session
Preparing and Starting your Work Session Preparation steps These preparation steps allow to run your mail more efficiently. It involves: • Sorting mail by type and task, to make processing faster (Sorting Mail by Type and Task on page 27) •...
Page 33: How To Log In And Start A Work Session
Physical characteristics Separate mail pieces that exceed the weight, size or thickness allowed in the system mail path (see Mail Specifications on page 217). Finally, sort each stack by item size. Turning On Your System and Starting a Work Session Turning the system on automatically starts a work session on the Franking Machine.
Page 34 Press to wake-up the system. The system may display one of the following screens: Home Screen [Normal] Login Screen Account Screen If the following screen is displayed: - Homescreen [Normal]: If this screen is displayed, no other step is required to navigate through the system.
Page 35: Accounting Information
To find an account Find your account quicker: instead of using up and down arrows, type the account number or use a barcode scanner (optional). To type letters instead of figures using the keypad, press the corresponding key several times in a row like a cell phone. (Example: To have “N”...
Page 36: Frequently Asked Questions
Select Type and press [OK]. The Type of imprint screen is displayed. Select the type of imprint in the list and press [OK]. The Imprint screen is updated and displays the menu items that allow you to modify the imprint options. Press to return to the home screen.
Page 37 Are labels in place in the ALD? How to Fill the Automatic Label Dispenser page 73. (if you plan to print on tape) Is there enough ink in the To display the level of ink in the printing headset, cartridge? How to Display Ink Level and Cartridge Data on page 190.
Page 38: Printing [Normal] Mail
Printing [Normal] Mail In Processing [Normal] Mail Section This section describes the parameter settings and mail handling sequences for the mailing processes that use the Type of imprint [Normal], to apply postage using different rates. See also • About the use of the Type of imprint, see Choosing a Type of Imprint on page 25.
Page 39 Make sure you are on the home screen of the [Normal] type of imprint. The home screen indicates weight, postage amount and the currently selected rate as illustrated below. Check or change the type of imprint, if you are not in [Normal] mode. Press to access the Imprint screen: The type of imprint is indicated on line 2 of the screen.
Page 40 Additionally, you can configure imprint elements from the Imprint screen as follows: Check or change the Ad die selection: Select Ad die and then select an Ad die (or None) in the Ad die list screen. For more details, see How to Add (or Cancel) an Ad Die on the Imprint on page 68.
Page 41 Select a weighing type Depending on the quantity and type of mail you have to process, you can choose an efficient weighing method that uses the weighing platform to save time: see Choosing a Weighing Type on page 62. To change the current weighing type, press and select a weighing type in the Weighing type screen.
Page 42: How To Process [Normal] Mail
Processing [Normal] Mail Mail processing mainly depends on the weighing method you have chosen. It is indicated by the icon in the Weighing Type zone of the screen. If you need to change the current account before applying postage (on account-enabled configurations), see How to Change of Account on page 58.
Page 43 Withdraw the envelope from the WP and insert it into the mail path against the rear-guide wall, with the side to be printed facing upwards. If you want to seal the envelope, first engage the flap into the moistener (option) Do not try to moisten self-adhesive envelopes. If a mail piece is bigger than mail path maximum thickness, press to print a label.
Page 44 To print the imprint, insert the mail piece into the base against the rear-guide wall, with the side to be printed facing upwards. If a mail piece is bigger than mail path maximum thickness, press to print a label. The label is printed. To know the maximum thickness, see Mail Specifications on page 217...
Page 45 Repeat the previous step for each piece of mail. To quit the process at any time, press When you remove the last object from the Weighing Platform, the Mailing System will ask if you want to print it. You can answer Yes or No.
Page 46: How To Set Postage For [Manual Amount Entry] Mail
Press and enter the number of labels. Make sure the labels are available in the label dispenser (see Filling the Label Dispenser on page 73). Press to print the labels. Applying Postage for [Manual Amount Entry] Mail Sequence of Settings for [Manual Amount Entry] Mail The procedure below outlines steps to enter the postage amount manually.
Page 47 Check or change the type of imprint. Press and type 1 to access the Imprint screen: The type of imprint is indicated on line 2 of the screen. To change the type of imprint: - Select the Type line. - Press [OK] and then select [Manual Amount Entry] in the Imprint screen. - Press [OK].
Page 48 Change the elements of the imprint: To check or change the Ad die selection: - Select Ad die. - Select a Ad die (or None) in the Select Ad die screen. For more details, see How to Add (or Cancel) an Ad Die on the Imprint on page 68 To add or change the ERA: - Select ERA Slogans.
Page 49: How To Process [Manual Amount Entry] Mail
You are now ready to print. When you are in the manual amount entry mode, you can modify the amount by typing the amount with the keypad. You can reset the value by pressing [C]. Processing [Manual Amount Entry] Mail To run mail, follow the procedure below after you have completed the sequence in How to Set Postage for [Manual Amount Entry] Mail on page 41.
Page 50: Printing [Ppi] Mail
Printing [PPI] Mail Please contact your Customer Service when you use this feature. In Printing [PPI] Mail Section This section describes the parameter settings and mail handling sequences for the mail processes that use the [PPI] type of imprint. See also •...
Page 51 Check that you are in the [PPI] type of imprint. If not, see section Selecting the Type of Imprint on page 30. The [PPI] home screen indicates weight and postage as follows. Press to access the imprint configuration menu. Select the PPI to use. Selecting a Pre-Paid Imprint (PPI) on page 45.
Page 52: How To Process [Ppi] Mail
Setting a Job Memory for [PPI] Mail To set the imprint quickly, consider using job memories. The job memories store imprint characteristics together with rates, if active, accounts. See Using Job Memories on page 70. Processing [PPI] Mail To run mail, follow the procedure below after you have completed the sequence in How to Set Postage for [PPI] Mail on page 45.
Page 53 Withdraw the envelope from the WP and insert it into the mail path against the rear-guide wall, side to be printed facing upwards. If you want to seal the envelope, first engage the flap into the moistener (option). Do not try to moisten self-adhesive envelopes. If mail piece is bigger than mail path maximum thickness (see Mail Specifications on page 217), you may use a label tape, press...
Page 54 To print the imprint, insert the mail piece into the base against the rear-guide wall, side to be printed facing upwards. If you want to seal the envelope, first engage the flap into the moistener (option). Do not try to moisten self-adhesive envelopes. If mail piece is bigger than mail path maximum thickness (see Mail Specifications on page 217), you may use a label tape, press...
Page 55 Withdraw the first mail piece from the top of the stack. The Mailing System displays weight and postage on the home screen, starts motors and prints the label automatically. If you inadvertently remove more than one item from the WP, replace removed items on WP before weight stabilization to avoid printing label (about 1.5 seconds).
Page 56 Otherwise, if you want to print several identical labels: Press and enter the number of labels. Make sure the labels are available in the label dispenser (see Filling the Label Dispenser on page 73). Press to print the labels.
Page 57: Printing Incoming Mail With [Received] Mode
Printing Incoming Mail with [Received] Mode In [Received] Mode Section This section describes how to use the [Received] type of imprint, to: • Print the date on incoming mail • Print 'Received' on incoming mail See also • About the use of the Type of imprint, see Choosing a Type of Imprint on page 62.
Page 58 Make sure you are on the home screen of the [Received] type of imprint. The type of imprint is indicated at the top of the home screen as illustrated. Check or change the type of imprint. Press to access the Imprint screen: The Type of imprint is indicated on line 2 of the screen.
Page 59: How To Process [Received] Mail
Processing [Received] Mail To run mail, follow the procedure below after you have completed the steps in How to Set [Received] Mode printing on page 52. How to Process [Received] Mail On the [Received] home screen: Press . System motors start running. Insert the mail piece into the mail path against the rear-guide wall, side to be printed facing upwards.
Page 60: Running [Pass Through] Mail
Running [Pass Through] Mail In Running [Pass Through] Section This section describes how to use the [Pass Through] type of imprint, for: • Conveying mail for sealing mail without printing. • Only conveying mail, for counting or testing purposes. See also •...
Page 61 Check or change the type of imprint: Press to access the Imprint screen: To change the type of imprint, select the Type line, press [OK] and then select [Pass Through] in the Type of imprint screen and press [OK]. To select an option in the screen: - Highlight the option using the arrow keys - Press to validate your selection.
Page 62: How To Process Mail [Pass Through] Mail
Processing [Pass Through] Mail How to Process Mail [Pass Through] Mail Press . System motors start running. Insert the envelope into the mail path against the rear-guide wall, side to be printed facing upwards. If you want to seal the envelope, first engage the flap into the moistener (option).
Page 63: Settings Details
Settings Details Changing the Current Account To process a batch of mail pieces using another account (on account-enabled configurations), change the account as follows. How to Change of Account To change accounts: As a user: Press and select the path: Account The list of accounts that are available is displayed.
Page 64: How To Select A Rate
Selecting a Rate Selecting a rate allows the Mailing System to calculate the postage amount when the mail piece weight is available, either from a weighing device or, for big parcels, entered manually (see How to Enter the Weight Manually on page 65).
Page 65 Using the Rate Wizard The Rate Wizard is an alternative method of selecting rates that will guide you through the rate selection process of all types of mail. To select an option on the screen: • Highlight options using the arrow keys •...
Page 66: How To Select A Ppi
Selecting a Pre-Paid Imprint (PPI) You can select the PPI to use in a list. When selecting the PPI type of imprint, a default PPI is automatically selected. See also • How to Change the Default PPI on page 160. •...
Page 67 Choosing a Weighing Type Depending on the accessories and features on your Mailing System, several weighing methods are available. You can also enter the weight manually if you know it: see How to Enter the Weight Manually on page 65. Weighing types Depending on the type of mail you want to process, choose a weighing method according to the recommendations in the table below.
Page 68: How To Change The Weighing Type
In this mode, each mail piece is manually placed on the Weighing Platform, and then put into the mail path (or print a label). If the Smart Start option is activated, you do not have to press at each piece (see How to Activate / Deactivate Smart Start on page 149).
Page 69: Entering Weight Manually
Either: Press and select the path: Batch settings Press Weighing type The Weighing type screen is displayed. The options actually displayed in the screen depend on the weighing devices that are connected to your Mailing System and on features that are activated. Select the weighing type.
Page 70: How To Enter The Weight Manually
How to Enter the Weight Manually To enter the weight manually from the home screen, you must first select the postal class: Either: Press and select the path: Batch settings Weighing Press type The Weighing type screen is displayed. Select Manual weight entry. The Manual weight entry screen is displayed.
Page 71: How To Change The Date
Navigating in the Imprint Settings When you have selected the Type of imprint: • To access the configuration menu of the Type of imprint, press • To return to the Type of imprint home screen, press Advancing or Omitting the Date The Date Advance function allows you to change the date printed on mail pieces.
Page 72: How To Add (Or Cancel) An Era On The Imprint
Adding an ERA and Ad Die to the Imprint You can add an ERA and/or an ad die to the imprint, as illustrated below. Elements of an imprint See also • The supervisor manages the lists of the available ERAs and ad dies. See Managing ERAs on page 181 and...
Page 73: How To Add (Or Cancel) An Ad Die On The Imprint
Select the desired ERA slogan in the list or select None for printing no ERA slogan. icon indicates the current selection. Press [OK] to validate your selection. The Imprint screen is displayed with updated parameters (home screen: See also • Managing ERAs on page 181.
Page 74: How To Move The Imprint (Print Offset)
Moving the Imprint (Print Offset) You can move the imprint away from the edge of the envelope when printing on thick envelopes with rounded edges. Offset -Imprint printing offset How to Move the Imprint (Print Offset) To add an offset to the imprint position: As a user: Press and select the path:...
Page 75: How To Use A Job Memory
Using Job Memories Job Memories allow you to create a preset memory that can include the rate, ERA, ad die (slogan) for the Type of imprint you would like to use. In account-activated configurations, Job Memories allow you assign postage costs to pre-selected accounts.
Page 76 Using the Sealing Function Hand-Feed Table Moistener If your hand feed table is equipped with a moistener, you can close the envelopes by sliding the flap under the moistener brush while feeding them into the base mail path. Do not attempt to seal self-adhesive envelopes. Use standard flap envelopes.
Page 77: Advanced Operations
Advanced Operations Emergency Stop If you want to stop the system in the event of an emergency: How to Enable an Emergency Stop To stop the run process immediately: Press Using Batch Counters Batch counters allow you to track and report pieces (items) and postage (value) since the last counter reset.
Page 78: Piece Counting
Piece Counting How to Count Mail pieces by Weighing To count mail pieces by weighing: As a user: Press and select the path: Piece Counting Place 10 items on the Weigh Platform and press [OK]. Put the complete stack of items on the Weigh Platform and press [OK]. The total number of items is displayed.
Page 80: Money Operations
Money Operations This section describes how you can load and manage money in your Franking Machine to allow postage operations. Overview ..................77 Managing Credit ................78 How to Check the Meter Credit ................78 How to Add Credit to the Meter ................79 Unlocking the Meter (Audit) ............81 How to Unlock the Meter ...................81 How to Check the Date of the Next Call ...............82...
Page 82: Overview
Overview The Postal Security Device (PSD) — Postage Meter The Meter, located in the base, handles the credits (or money) in your Mailing System. The Meter performs all necessary operations to comply with the postal standards. To do so, regular connections to the Postal Services are necessary. Check that your Mailing System is connected to a network (see Connections on page 19) and that the connection is properly...
Page 83: Managing Credit
Managing Credit Checking Credit You can check the total postage used and the remaining credit in the Meter at any time. To check that the credit are available to complete your current task. Use the following steps to display your available postage credit. How to Check the Meter Credit To check available credit: Either:...
Page 84: How To Add Credit To The Meter
Adding Credit You can add credit to your Mailing System at any time by complete the steps listed below. The Mailing System then connects to the Postal Services and validates the operation. How to Add Credit to the Meter To add credit to the Meter: Either: Press Press...
Page 85 Press [OK] to start the connection to the Postal Server. If the crediting process is successful, the system displays a successful message. If crediting fails, the system displays a failure message and the amount that you may actually add, depending on your postal account balance. In the case of a communication error, the amount previously entered cannot be changed.
Page 86: Unlocking The Meter (Audit)
Unlocking the Meter (Audit) Manual Call The postal service requires your postage meter to periodically connect for postal security regulation. If you have not connected your system after a period your system will automatically be deactivated. If your system is deactivated, you have to perform a connection to the Postal Services to unlock the Meter.
Page 87: How To Check The Date Of The Next Call
Checking the Date of the Next Call You can check the date of the next automatic call, to ensure, for example, that the network will be available at this time. How to Check the Date of the Next Call To display the date of the next server call: Either: Press Press...
Page 88: Managing Accounts And Assigning Rights
Managing Accounts and Assigning Rights This section describes how you can manage accounts as the supervisor to track postage credit usage and/or set access rights to a variety of functions on your Franking Machine. Accounting and Assigning Rights Overview ......85 Selecting an 'Account Mode' ...........87 Guidelines to Setup an Account ..........89 How to Change a Shared PIN Code ...............90...
Page 90: Accounting And Assigning Rights Overview
Accounting and Assigning Rights Overview Postage Tracking and Access Control Your Mailing System allows you to track postage by account/department and to add security to prevent unauthorized use of a variety of functions. • Track postage expenditures: the Accounts function •...
Page 91 The Access Control Function As supervisor, you can set the Mailing System to ask for a PIN code when a user wakes the machine up to start a session. This allows you to protect the system and restrict the usage of your credit. The different Access Control policies you can implement as the supervisor are: •...
Page 92: Selecting An 'Account Mode
Selecting an 'Account Mode' Introducing the 'Account Modes' The 'Account mode' allows you to set up both the Accounts and the Access Control functions (see Accounting and Assigning Rights Overview on page 85). The table below lists the functional Access Control for each account mode. Access Control Function Accounts Function 'No account'...
Page 93 'Remote Account Postage tracking and Access (same as modes with Management' Control managed from the PC accounts listed above)
Page 94: Guidelines To Setup An Account
Guidelines to Setup an Account See also • Selecting an Account Mode on page 87. Setting up 'No Account' The 'No Account' mode provides users with unlimited access to the system (self-service type). This is the default mode in your Franking Machine. Implementing “No account”...
Page 95: How To Change A Shared Pin Code
Implementing 'No account with Access Control' Follow the procedure How to Display and Change the 'Account Mode' on page 94 and select the 'No account with Access Control' mode. Enter the 4 digit shared PIN code the users will have to enter at log in. 'No Account with Access Control' Management Menu In 'No Account with Access Control' mode, the menu allows you to change the shared PIN code.
Page 96 Setting up 'Account' In 'Account' mode, users must select an account before they can process their mail. The user can change accounts at any time during mail processing. If only one account is available, the Franking Machine automatically selects it at start up. Implementing the “Accounts Mode”...
Page 97 Setting up 'Accounts with PIN Code' In the 'Accounts with PIN Code' Mode, users must first enter a PIN code and then select an Account. They can change accounts once they have logged in. The supervisor can restrict accounts for each user. If only one account is available, the Mailing System automatically selects it at start up.
Page 98 Setting up 'Remote Account Management' 'Remote Account Management', allows you to manage accounts from a PC-based software program (MAS). The PC application provides advanced postal and/or shipping expense management in order to monitor, track and control your mailing and shipping costs. You can allow the Mailing System to be used even when not connected to the PC.
Page 99: Selecting An 'Account Mode
Selecting an 'Account Mode' See also • Guidelines to Setup an Account on page 89. How to Display and Change the 'Account Mode' To display and change the 'Account mode': As supervisor (see How to Log in as Supervisor on page 138): Press and select the path: Account Management...
Page 100: Managing Accounts
Managing Accounts Selecting an Account Mode You can manage accounts in the following account modes: • 'Account' • 'Account with PIN Code' Before creating accounts, see Setting up 'Accounts' on page 91. Account Information Number of accounts The number of accounts you can create is set to 25 by default and can be increased to 100 if required.
Page 101: Additional Information
Status Active / Inactive Only active accounts are visible to users. Naming limitation Account names must be unique within the system. Additional information See also • About changing the maximum number of accounts, see Account level on page 133. • Printing the current account list: Account Report on page 116.
Page 102: Creating Accounts
Creating Accounts How to Create an Account To create an account activate the mode “accounts”. See How to Display and Change the 'Account Mode' on page 94 As supervisor (see How to Log in as Supervisor on page 138): Press and select the path: Account management Manage accounts...
Page 103: Editing Accounts
Editing Accounts Use the following steps to modify an account name or account status. The account number cannot be edited once it is created. How to View / Edit Account Information To view or edit an account: As supervisor (see How to Log in as Supervisor on page 138): Press...
Page 104: How To Activate / Deactivate An Account
Activating Accounts This function allows you to activate or deactivate accounts. How to Activate / Deactivate an Account To activate or deactivate an account: Perform procedure How to View / Edit Account Information on page 98. Change the account status (the button displays the current status: active or inactive) and press [OK].
Page 105: How To Export An Account List
Importing/Exporting Account Lists You can import an account list to or export an account list from your franking machine as a CSV file using a USB memory key. Imported accounts are created and added to the existing account list as unformatted accounts.
Page 106: How To Import Accounts
Importing Account List To import accounts into your Franking Machine, place the CSV file on a USB memory key. You can only import CSV files located in the root directory of the USB memory key. The CSV file should have the following characteristics: Name Format is ACS_yyyymmdd_hhmmss.CSV (example: ACS_20091007_035711.CSV...
Page 108: Reports
Reports This section explains how you can access and print reports for your Franking Machine. Reports Overview ..............105 Generating a Report ...............108 How to Generate a Report (as a User) ...............108 How to Generate a Report (as Supervisor) ............109 Counter Data ................110 Postage Data ................112 Credit Data ................114 Account Data ................116...
Page 110: Reports Overview
Reports Overview As a user or supervisor, you can get a range of reports to regularly view, print or store information regarding your Mailing System usage, credit usage, account expenditures, etc. Your Mailing System can also upload basic data that can be viewed online. Enhanced online postal expense management reporting can be added as an option.
Page 111 Credit Usage Information on the credit usage in the Credit Information machine (since the installation of the Summary machine). Contents is limited to the Report history available in the Meter. page 114 Credit History Last refill operations performed on the Credit History machine in a selected period (supervisor Report...
Page 112 Proxy Configuration Proxy configuration settings Proxy Report Configuration Report page 123 ** Not available on the PC if MAS application is used.
Page 113: Generating A Report
Generating a Report To generate a report, select the desired report, and choose how you want to display or record the report: • On screen • On an external printer (if any) • On a label • On a USB memory key How to Generate a Report (as a User) To generate a Report: As a user:...
Page 114: How To Generate A Report (As Supervisor)
How to Generate a Report (as Supervisor) To generate a Report: As supervisor (see How to Log in as Supervisor on page 138): Press and select the path: Reports Resume with the steps outlined in How to Generate a Report as a User on page 108.
Page 115: Counter Data
Counter Data Batch Data Report This report displays the batch counter and the postage spent for outgoing mail (type of imprint [Normal]) since the last reset. Requirements To generate this report, you have to be logged in as a user. Output •...
Page 116 Received Batch Data This report displays the batch counter for incoming mail ('Received') since the last reset. Requirements To generate this report, you must be logged in as a user. You must be in [Received] imprint type to view incoming mail batch counter. Output •...
Page 117: Postage Data
Postage Data Daily Usage Report This report displays, for each day of the selected period, usage data such as total items and total postage value. Requirements This report is available as a user or supervisor. You have to enter the Begin date and the End date of the report. The default End date is then 31 days later.
Page 118 Monthly Usage Report This report displays, in a selected period and per month, the total items and total postage used. Requirements This report is available as user or supervisor. You have to specify the Begin date and an the End date of the report. Use the selection of month and year.
Page 119: Credit Data
Credit Data Credit Summary Report This report displays the information on credit usage since the installation of the system. The content is limited to the history available in the Meter. Requirements This report is available as user or supervisor. Output •...
Page 120 Credit History Report This report displays the last postage refill operations performed on the machine in a selected period. Requirements For this report, you have to be logged in as a supervisor. Output • Screen • USB printer • USB memory key Content Fields Comments...
Page 121: Account Data
Account Data Account Report This report displays the list of accounts in the system. Requirements To generate this report: • You have to be logged in as a supervisor • The current 'Account mode' has to be Account. Output • Printer •...
Page 122 Single Account Report This report displays postal expenditures for one account over a selected time period. You can select any account from the list. Requirements This report is available as a user or a supervisor. The current account mode has to be 'Accounts' or 'Accounts with PIN Code'. You have to select an account in the list of accounts, then the Begin date and the End date of the report.
Page 123 Multi Account Report This report displays postal expenditures for all the accounts over a selected time period, sorted by ascending account number. The report displays all the accounts in 'active' status, and accounts 'inactive' or 'deleted' with a postage value. Requirements This report is available as a user or a supervisor.
Page 124: System Data
System Data Machine Configuration Report This report displays all supervisor settings. Requirements To generate this report, you have to be logged in as a supervisor. Output • USB printer (if installed) • USB memory key Content Fields Imprint default settings (Default ERA, Default Ad die, Default Rate) Date advance parameters Credit settings (High value, Low Credit) Connections settings...
Page 125 Base errors This report displays the list of errors encountered on the mailing system and related to the base. Requirements • To generate this report, you have to be logged in as the supervisor. Outputs • Screen • USB Printer (optional) •...
Page 126: Meter Errors
Meter errors This report displays the list of errors encountered on the mailing system and related to the meter. Requirements • To generate this report, you have to be logged in as the supervisor. Outputs • Screen • USB Printer (optional) •...
Page 127 Server Connection History Report Provides a list of the Server Connection History where failed and successful connections appears. The Server Connection History Report is used to resolve any connection issues. Requirements • To generate this report, you must be logged in as a Supervisor. Output •...
Page 128: How To Generate A Ip Configuration Report
How to Generate a IP Configuration Report To generate a IP Configuration Report: Generating a Report on page 108. Proxy Configuration Report Requirements To generate this report, you must be logged in as a supervisor. Output The Proxy Configuration report output is: •...
Page 130: Online Services
Online Services Online Services for your Mailing System allow you to very easily achieve tasks such as updating postal rates, system software or optional features, and using services such as mail follow-up online. Online Services Overview ............127 Connecting to Online Services ..........128 How to Call Online Services Manually (as a User) .........129 How to Call Online Services Manually (as Supervisor) .........129 How to Test the Connection to Online Services ..........130...
Page 132: Online Services Overview
Online Services Overview The Online Services simplify the use and the update of your Mailing System. Online Services features and capabilities include: • Online reporting: the usage of your machine is available from your personal, secure web account, simplifying tracking and reporting of your postage expenses. •...
Page 133: Connecting To Online Services
Connecting to Online Services Automatic calls To fully benefit from the convenience and power of Online Services, your Franking Machine should permanently be connected to a network connection so that it can link to the Online Server automatically whenever required. For the usage of some services, some automatic calls are scheduled to upload corresponding data.
Page 134: How To Call Online Services Manually (As A User)
How to Call Online Services Manually (as a User) To trigger a generic call As a user: Press and select the path: Online services Generic call The Mailing System connects to the server and downloads the available elements (rates, ad dies, etc.). Check your mailbox for messages: see Using the Mailbox on page 174.
Page 135: How To Test The Connection To Online Services
Testing the Connection to Online Services You may test the connection to the Online Services server via the commands in the Online Services menu: • Ping server: Establishes a connection and checks whether the server answers to a 'ping' command. This test: - Validates connection parameters (see Connection Settings on page 167).
Page 136 As a user: Press and select the path: Online Services Test server Or, as supervisor (see How to Log in as Supervisor on page 138): Press and select the path: Online Services Test server The call process starts and displays its sequence of operations on the screen.
Page 137: Uploading Statistics
Uploading Statistics This manual call uploads report data to the Online Services server, so that you can display reports that integrate the latest figures on your Online Services web page. Otherwise, automatic calls upload report data to the Online Services server at the end of each month.
Page 138: System Online Services
System Online Services Ink Management Service The Ink Management service sends an electronic message to the Online Services server when the franking machine’s ink supply is running low. An e-mail message then informs you of that condition so that the ink cartridge can be replaced in time.
Page 140: Configuring Your Franking Machine
Configuring your Franking Machine This section describes the general settings you can apply to your Franking Machine. Some of them can be managed directly by all users whereas most of them require access as supervisor. Settings Overview ..............137 Logging in / out as the Supervisor ........138 How to Log in as Supervisor ..................138 How to Exit the Supervisor Mode .................139 Changing the Display Language .........140...
Page 141 How to Zero the Weighing Platform (as Supervisor) ........154 How to Tare the Weighing Platform (as a User) ..........155 How to Tare the Weighing Platform (as Supervisor) ........155 How to Change the GEO Code ................156 Postage Imprint Default Settings ........159 How to Change the Default Rate .................159 How to Change the Default PPI ................160 How to Change the Default ERA ................160...
Page 142: Settings Overview
Settings Overview This section describes two types of settings that are available on your system: • User settings: That only last as long as the user who applies them is logged in. • Supervisor settings: Set the default or permanent settings of your Franking Machine.
Page 143: Logging In / Out As The Supervisor
Logging in / out as the Supervisor Log in as supervisor You need to be logged in as supervisor to configure the Franking Machine and perform functions such as managing accounts and access rights, generating certain reports, etc. When you are logged in as supervisor, only the supervisor menu is available.
Page 144: Exiting The Supervisor Mode
Exiting the Supervisor Mode Follow the step below to exit the supervisor mode. You must exit the supervisor Mode before you can begin to print postage. How to Exit the Supervisor Mode To exit the supervisor mode: As supervisor: Press The system will go into 'Sleep' mode and supervisor is logged out.
Page 145: Changing The Display Language
Changing the Display Language You can choose a language among those available in the Franking Machine for your mailing session (3 languages maximum). Your systems supports only one English language. How to Change the Display Language To change the current display language: As a user: Press and select the path:...
Page 146: How To Change The Display Language By Default
Setting Default Display Language You can set the default display language for user sessions by completing the steps listed below. How to Change the Display Language by Default To change the user language by default: As supervisor (see How to Log in as Supervisor on page 138): Press and select the path:...
Page 147: Enabling/Disabling Sounds
Enabling/Disabling Sounds You can enable or disable the system beeps separately: • Beeps on keys • Beeps on warnings and errors How to Enable / Disable the Beeps To enable or disable the beeps: As a user: Press and select the path: Preferences Sounds Select Beep on key and/or beep on error check boxes.
Page 148: How To Change The Beeps By Default
Setting Default System Beeps You can set the default beep state for user sessions. How to Change the Beeps by Default To change the sounds by default: As supervisor (see How to Log in as Supervisor on page 138): Press and select the path: Default user settings Default user...
Page 149: Display Settings
Display Settings You can adjust the contrast of the display for bright or dark working environments. How to Adjust the Display Contrast To adjust the display contrast: As a user: Press and select the path: User Preferences Contrast Type to increase or decrease the contrast. The screen updates immediately. Press [OK] to exit.
Page 150: How To Change The Display Contrast By Default
Setting Default Display Contrast To set a display contrast which will be applied to all user sessions, you can set the default display contrast. How to Change the Display Contrast by Default To set the default contrast : As supervisor (see How to Log in as Supervisor on page 138): Press...
Page 151: System Time-Outs And Settings
System Time-outs and Settings Base settings include: • System motor time-outs • Sleep mode time-out • Smart Start: Function that automatically starts the system motors when you withdraw the mail piece from the weighing platform (see Choosing a Weighing Type on page 62).
Page 152 As a user: Press and select the path: Batch settings Time-out settings The Time-out setting screen is displayed. Specify the length of each time-out using the keypad and press [OK] to display the next screen, until the Summary screen is displayed. Use the [C] key to clear old settings then enter a new value.
Page 153: How To Change System Time-Outs
How to Change System Time-Outs To change the system time-Outs: As Supervisor (see How to Log in as Supervisor on page 138) Press and select the path: Default user settings Base settings Time-out settings The Timeout setting screen is displayed. Specify the length of each time-out using the keypad and press [OK] to display the next screen, until the Summary screen is displayed.
Page 154: How To Activate / Deactivate Smart Start
How to Activate / Deactivate Smart Start To activate / deactivate the Smart Start function: As supervisor (see How to Log in as Supervisor on page 138): Press and select the path: Default user settings Base settings Smart start Activate or deactivate Smart Start.
Page 155: High Value, Low Credit Warnings And Pin Code
High Value, Low Credit Warnings and PIN code Warnings Your Mailing System can warn you that the postage amount that you have typed is higher than a preset value. This high-amount warning prevents you from accidentally printing high postage amounts. Your Mailing System can also warn you that credits remaining in the meter are getting low (low-credits threshold).
Page 156: How To Set/Cancel A Crediting Pin Code
Crediting PIN Code You can create a crediting PIN code to control access to only those who are authorised to add postage. (See Money Operations on page 75). How to Set/Cancel a Crediting PIN Code To set a crediting PIN code: As supervisor (see How to Log in as Supervisor on page 138):...
Page 157: Weighing Settings
Weighing Settings The weighing settings include: • Setting a default weighing mode used for mailing. • Activating / De-activating the WP Automatic Selection functionality. • Zeroing the weighing platform • Checking on Zero Weight • Setting the GEO code that corresponds to the geographical location of the Mailing System.
Page 158: How To Activate The Automatic Weight Detection On The Wp
Weighing Platform Automatic Selection This functionality shall be implemented for improving the user productivity and the ease of use of the mailing system. The user is able to change the weighing type to the WP normal weighing by putting a mail piece onto the WP. The WP normal weighing is automatically selected when a weight increase is detected on the WP.
Page 159: How To Zero The Weighing Platform (As A User)
Zeroing the Weighing Platform You can reset the Weighing Platform in the following ways: • Set to zero: resets the weight to zero • Tare: sets the weight to zero with an additional tray on the Weighing Platform • Rezero: physically adjusts the Weighing Platform to zero. To zero the Weighing Platform quickly, press and maintain the key until the weight is reset to zero.
Page 160: How To Tare The Weighing Platform (As A User)
How to Tare the Weighing Platform (as a User) To tare the Weighing Platform as a user: As a user: Press and select the path: Batch Settings Tare Weigh Platform Place the item you want to use on the Weighing Platform. Press [OK] to set weight to zero.
Page 161: How To Change The Geo Code
Changing GEO code To change the GEO code manually, follow the steps below. Changing the GEO code modifies the weight values the Franking Machine calculates. Make sure you enter the correct GEO Code to ensure your weights are accurate. How to Change the GEO Code To change the GEO code: As supervisor (see How to Log in as Supervisor...
Page 162 Geodesic map...
Page 163 Geodesic codes...
Page 164: Postage Imprint Default Settings
Postage Imprint Default Settings The settings of the postage imprint 'by default' include: • Imprint default settings: sets the default rate, ERA and ad die for mailing operations. • Automatic Date Advance: enables early date change to continue printing postage with the new date after post office closing hours.
Page 165: How To Change The Default Ppi
Default Pre-Paid Imprint (PPI) The default PPI is automatically selected when the [PPI] type of imprint is activated. How to Change the Default PPI To change the default PPI: As supervisor (see How to Log in as Supervisor on page 138): Press and select the path: Default user settings...
Page 166: How To Change The Default Ad Die
Changing the Default Ad Die How to Change the Default Ad Die To change the default Ad die: As supervisor (see How to Log in as Supervisor on page 138): Press and select the path: Default User Settings Default Imprint Parameters Ad die Select the default ad die from the list, or None for no ad die.
Page 167: How To Set The Automatic Date Advance Time
Automatic Date Advance The Automatic Date Advance function automatically changes the date printed on mail pieces at a preset time to the next 'working day' date. Example: You can set the system to change dates at 17:00 hours and set Saturdays and Sundays to be non-working days.
Page 168: How To Set The Default Printing Offset
Printing Offset The printing offset is the distance between the right edge of the envelope and the imprint. You can increase the distance by about 5 mm or 10 mm. How to Set the Default Printing Offset To change the default printing offset: As supervisor (see How to Log in as Supervisor on page 138):...
Page 169: Job Memories
8.10 Job Memories The Job Memories are presets for your imprint types. As a user, you can quickly recall a saved setting to simplify operation and save time (see Using Job Memories on page 70). As supervisor, you can create, edit/modify or delete an Job Memory. Each Job Memory is identified by a name and a number.
Page 170: How To Create A Job Memory
Managing Job Memories How to Create a Job Memory To create a job memory: As supervisor (see How to Log in as Supervisor on page 138): Press and select the path: Job Memory management The current list of job memories is displayed in the Job memories screen. Select a line named None in the list.
Page 171: How To Delete A Job Memory
Press to exit. How to Delete a Job Memory To delete a job memory: As supervisor (see How to Log in as Supervisor on page 138): Press and select the path: Job Memory management Select a job memory from the list of saved job memories. Press [OK] to validate.
Page 172: Connection Settings
8.11 Connection Settings Connection to the Postal Services or Online Services To add credit or access Online Services, the Franking Machine can use the following networks: • An Internet access through a high speed LAN (Local Area Network). First use the procedure below to select the connection, then configure the connection. LAN settings can only be performed if the machine was actually connected to the LAN at power-up.
Page 173: Lan Settings
LAN Settings LAN settings can only be performed if the machine is connected to the LAN at power-up. How to Set LAN (High-speed Internet) Parameters To set the parameters of the LAN: As supervisor (see How to Log in as Supervisor on page 138): Press and select the path:...
Page 174: Time And Date Management
8.12 Time and Date Management Daylight Savings Time Transitions Your Mailing System normally auto-adjusts to Daylight Savings Time. However, if a manual adjustment is necessary, you can use either of the following procedures to correct the Mailing System time: • As a user: How to Unlock the meter on page 78 •...
Page 176: Options And Updates
Options and Updates This section describes how you can upgrade your system by adding optional functions and elements of imprint such as latest postal rates, additional ERAs or slogans. Options and Updates Process ..........173 How to Access the Options and Updates Menu ..........173 Using the Mailbox ..............174 How to Read Messages (as a User) ..............174 How to Read Messages (as Supervisor) ............174...
Page 178: Options And Updates Process
Options and Updates Process You can update your Mailing System by: • Adding new options, such as Differential Weighing or increasing the maximum number of accounts • Updating postal Rates and Prepaid Postal Imprints (PPI) • Downloading custom Ad dies or ERAs To update your Mailing System's operating system, see Online Services...
Page 179: Using The Mailbox
Using the Mailbox The mailbox allows you to receive messages from the Mailing System or from customer service via the server. The Mailbox list screen indicates unread messages and allows you to delete read messages. How to Read Messages (as a User) As a user: Press and select the path: Mailbox...
Page 180: How To Delete Messages (As A User)
How to Delete Messages (as a User) As a user: Press and type select the path: Mailbox The Mailbox screen is displayed. Select the message to be deleted and press [OK]. Select Delete message to erase the message. How to Delete Messages (as Supervisor) As supervisor (see How to Log in as Supervisor on page 138):...
Page 181: Managing Options
Managing Options Consulting the Option List The option list includes the options actually loaded into your Franking Machine and indicates the options that are activated. You can also display details for each option. For more information about the options you can add to your Franking Machine, please contact customer service.
Page 182: How To Load New Options
Activating New Options You can activate new options by connecting the Franking Machine to Online Services server. New available options are automatically downloaded into your Franking Machine and activated. Contact customer service to have new options ready for downloading on the Online Services server. How to Load New Options To activate an option that is ready for downloading on the Online Services server: Check that your Mailing System is connected to a network (see...
Page 183: Managing Ad Die
Managing Ad Die The Ad dies are graphical slogans you can add on the left hand side of the imprint printed on mail pieces. Slogans include BM (Business Mail) license plates. • To select a BM, select the corresponding ad die. As supervisor, you can: •...
Page 184: How To Display The List Of Ad Dies
How to Display the List of Ad Dies To display the list of ad dies: As supervisor (see How to Log in as Supervisor on page 138): Press and select the path: Option and Updates Update ad dies The list of ad dies is displayed in the Ad die management screen. Modifying the List of Ad Dies The procedure below allows you to change the menu name of an ad die or to remove an ad die from the list.
Page 185: How To Download New Ad Dies
Downloading New Ad Dies The procedure below allows you to download new ad dies. How to Download New Ad Dies To download new ad dies: Display the list of ad dies (see How to Display the List of Ad Dies on page 179).
Page 186: Managing Eras
Managing ERAs The ERAs are pictures you can include on the left hand side of the imprint printed on mail pieces. ERA management is identical to Ad die management (Managing Ad dies on page 178). As supervisor, you can: • Load ERAs. •...
Page 187: How To Modify (Or Delete) An Era
Modifying ERAs The procedure below allows you to change the name of an ERA or to remove an ERA from the franking machine. How to Modify (or Delete) an ERA To modify (or delete) an ERA: Display the list of ERAs (see How to Display the List of ERAs on page 181).
Page 188: Managing Postal Rates
Managing Postal Rates Your Mailing System uses rate tables to calculate postage amounts. As supervisor, you can: • Display the list of rate tables and see which table the system is currently using • Download new postal rate tables. New rate tables are automatically downloaded into your Mailing System by connecting the Mailing System to the Online Services server as a user.
Page 189: How To Download New Postal Rates
As supervisor (see How to Log in as Supervisor on page 138): Press and select the path: Options and Updates Rate management The list of rate tables is displayed in the Rate management screen. The tables are identified by the effective date of the rate. Downloading New Postal Rates The procedure below allows you to download new rate tables.
Page 190: Managing Prepaid Imprints (Ppi)
Managing Prepaid Imprints (PPI) As supervisor, you can: • Display the list of PPIs in the machine • Add new PPIs using a USB memory key • Delete PPIs • Set the default PPI (see How to Change the Default PPI on page 160).
Page 191: How To Add Or Delete Ppis
Adding or Deleting PPIs You can add PPIs to the machine using a USB memory key as follows. How to Add or Delete PPIs To add a PPI: Display the list of PPIs (see How to Display the List of PPIs on page 185).
Page 192: Maintaining Your Franking Machine
Maintaining your Franking Machine This section contains important information about the maintenance of your Franking Machine in order to keep it in good condition. 10.1 Maintaining the Ink Cartridge ..........189 How to Display Ink Level and Cartridge Data (as a User) ......190 How to Display Ink Level and Cartridge Data (as Supervisor) ....191 How to Align the Print Heads ................192 How to Clean the Print Heads Automatically (as a User) ......194...
Page 194: Maintaining The Ink Cartridge
10.1 Maintaining the Ink Cartridge About the Ink Cartridge The ink cartridge for printing is located in the Franking Machine and contains ink that has been tested and approved by the postal service. The ink cartridge uses ink jet technology. It requires the print head nozzles to be cleaned regularly to provide a good printing quality.
Page 195: How To Display Ink Level And Cartridge Data (As A User)
Displaying Ink Level and Cartridge Data You can display the ink level and other cartridge data, such as: • Ink consumed in percent • Ink color • Cartridge status (present or not present) • First used date Also check the Best before date on the cartridge box. After this date, the cartridge warranty is void.
Page 196: How To Display Ink Level And Cartridge Data (As Supervisor)
How to Display Ink Level and Cartridge Data (as Supervisor) To display the Ink Level and the Cartridge Data: As supervisor (see How to Log in as Supervisor on page 138): Press and select the path: Maintenance Cartridge Ink information The Ink information screen is displayed.
Page 197: How To Align The Print Heads
Setting the Headset Alignment Aligning the print heads is required if there is an between the top and the bottom of the imprints. Your Mailing System requires the heads to be aligned after each cartridge change. How to Align the Print Heads To align the print heads:...
Page 198 As supervisor (see How to Log in as Supervisor on page 138): Press and select the path: Maintenance Ink Cartridge Headset alignment Press [OK] and put a piece of paper in the mail transport. The system prints a test pattern. The Set headset alignment screen is displayed.
Page 199: How To Clean The Print Heads Automatically (As A User)
How to Clean the Print Heads Automatically (as a User) To clean the print heads automatically: As a user: Press and select the path: Ink Cartridge Cleaning Process The cleaning starts automatically. How to Clean the Print Heads Automatically (as Supervisor) To clean the print heads automatically: As supervisor (see How to Log in as Supervisor...
Page 200: How To Implement Wiper Process
How to Implement Wiper Process As supervisor (see How to Log in as Supervisor on page 138): Open the cover and remove the headset. Press [OK] twice to start the carriage motor. Check wiper and clean if necessary, then press [OK]. Check headset is back in replacement position and press [OK] to end test.
Page 201: Changing The Ink Cartridge
Changing the Ink Cartridge The Power cord must be plugged in to move the cartridge into the 'replacement' position. How to Change the Ink Cartridge Open the cover: the ink cartridge moves to the replacement position. Keep fingers away from the ink cartridge while it is moving to the replacement position.
Page 202 Remove the protective strips from the new ink cartridge. Insert the new ink cartridge, and then push it forward until you hear the click. Close the cover. The alignment process of the printing heads starts automatically.
Page 203: Filling The Moistener (Option)
10.2 Filling the Moistener (Option) The hand-feed table uses water for sealing envelopes if a moistener is installed. When the system is out of water, the mailing process can continue but the envelopes are not sealed properly. How to Fill the Moistener To add water to the moistener.
Page 204: Cleaning The Mail Path
10.3 Cleaning the Mail Path Cleaning the mail path includes: • Cleaning the Mailing System sensors on the mail path. Cleaning Brushes and Sponge of the Moistener MAKE SURE YOUR SYSTEM IS DISCONNECTED FROM POWER SOURCE BEFORE CLEANING! Cleaning Mail Path Sensors The sensors are light sensitive devices successively covered by the envelopes during their travel along the mail path.
Page 205: Maintenance Processes
10.4 Maintenance Processes Maintenance process details The maintenance processes listed below are only to be completed on request from by Customer Service. Check that your Mailing System is connected to LAN before starting. As supervisor (see How to Log in as Supervisor on page 138): Press and select the path:...
Page 206: How To Run The Registration Update
Updating Registration Check that your Franking Machine is connected to the network before starting. How to Run the Registration Update To run the registration update: As supervisor (see How to Log in as Supervisor on page 138): Press and select the path: Maintenance Processes A confirmation message is displayed.
Page 208: Troubleshooting
Troubleshooting This section helps you solve problems you may encounter while using your Franking Machine. 11.1 Paper Jamming ..............205 How to Clear Mail Jammed in the Base ..............205 11.2 Label Jamming ...............206 How to Clear a Label Jammed in the Base ............206 11.3 Weighing Problems ..............208 11.4...
Page 210: Paper Jamming
11.1 Paper Jamming Base Jamming Envelopes are stopped in the transport mechanism of the Base. Possible causes Actions • Mailpiece is too thick. Clear the Base as indicated below. • Mail size is incorrect. Correct the cause indicated in the left column: - Mail sizes: see Mail...
Page 211: Label Jamming
11.2 Label Jamming A Label is Jammed in the Base Possible causes Actions A label is blocked in the Automatic Clear the label as indicated below. Label-Dispenser or in the transport mechanism of the system base. How to Clear a Label Jammed in the Base To clear a label jammed in the Base: Remove all labels from the dispenser.
Page 212 Using your other hand, remove the jammed label. Release the jam release handle to put the transport belt and wheels back into position.
Page 213: Weighing Problems
11.3 Weighing Problems The Weighing Device does not Weigh Properly If the Base does not display a correct weight, complete the following actions to correct the problem. Display – — g indicates a weighing error. When this weighing error occurs on the home screen, the Standard Weighing mode is automatically selected if the Automatic Weight Detection is activated, see How to Activate the Automatic Weight Detection...
Page 214 To avoid weighing errors, make sure the weighing platform is clear when starting the system.
Page 215: Diagnostics And System Data
11.4 Diagnostics and System Data Diagnostics allow you to find the root cause of a an issue or a breakdown that may occur during the life of your Franking Machine. The system performs tests automatically to diagnose the problem and generate corresponding reports.
Page 216: How To Access Diagnostic Data
How to Access Diagnostic Data To gain access to a diagnostic data: As supervisor (see How to Log in as Supervisor on page 138): Press and select the path: Maintenance Diagnostics The system requires you press [OK] to start the diagnostic tests, then displays the list of the tests.
Page 217: How To Display Software Data
System Data As Supervisor, you have access to: • The Software Data (Meter#, Loader, OS, PACK, XNDF DATA DELTA, language, variant). • The Hardware (system) Data (P/N of the base and the Meter). • The list of the events occurred in the machine (Base errors, Meter events and Server connection history).
Page 218: How To Display The Event Lists
How to Display the Event Lists To display the event lists: As supervisor (see How to Log in as Supervisor on page 138): Press and select the path: Maintenance System info Event list Select the Base events list or the PSD events list or Server connection history Press [OK] to validate.
Page 220: Specifications
Specifications This sections contains the main specifications of your Franking Machine. 12.1 Mail Specifications ..............217 12.2 Recommended Operating Conditions ......219 12.3 General Franking Machines Specifications ....220 12.4 Operating Specifications ............221...
Page 222: Mail Specifications
12.1 Mail Specifications Envelope Dimensions Your Franking Machine can handle the envelope & flap sizes as illustrated below (note: the illustration is not to scale). • Dimensions in mm:...
Page 223 Minimum Envelope Thickness Minimum envelope thickness is 0,2 mm. Label dimensions (pre-cut and self-adhesive) • Max. width: 40 mm • Min. length: 150 mm We advised you to store labels in a room with less than 50% relative humidity.
Page 224: Recommended Operating Conditions
12.2 Recommended Operating Conditions Temperature and Relative Humidity Your Franking Machine should only be operated in the following conditions: Temperature range Ambient temperature: +10°C - +40°C. Relative humidity 80% max. without condensation. Weighing accuracy To obtain the best weighing results, use a solid and steady table: •...
Page 225: General Franking Machines Specifications
12.3 General Franking Machines Specifications Dimensions (Width x Length x Height) • Base: 283 mm x 378 mm x 300 mm Weight • Base: 10 kg • Catch tray: 1.2 kg Power • Frequency: 50 Hz • Max. current rating (full configuration): 2.5 A •...
Page 226: Operating Specifications
12.4 Operating Specifications Accounts The number of accounts you can create is set to 25 by default and can be raised optionally to 100.
Page 227 Index Access Control 85, 86, 87 Date 16, 25, 52, 65, 66, 110, 111, 112, Account 16, 28, 30, 37, 58, 70, 85, 87, 113, 114, 115, 117, 118, 120, 121, 89, 90, 91, 92, 93, 94, 95, 96, 98, 99, 133, 159, 183, 190 101, 105, 116, 117, 118, 127, 164 Date Advance 66, 119, 159, 162, 169...
Page 228 Label Storage 13 Rate Updates 127 LAN 4, 9, 19, 20, 81, 122, 167, 168, Rate Wizard 59, 60 200, 210 Received 25, 52, 54, 105, 110, 111 language 119, 137, 140 reports 3, 72, 77, 85, 105, 110, 111, log in 138, 200 128, 210 Rezero 31, 154...
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