quadient MACH 7 User Manual

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MACH 7

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Page 1 MACH 7 User Guide...
Page 2 MACH 7 User Guide...
Page 3: Table Of Contents
Warnings ....................... 9 Cautions ......................10 Section 1: Getting Acquainted ..................11 MACH 7 Printer – Front View (Operator Side) .............. 11 MACH 7 Printer – Exit View..................12 MACH 7 Printer - Rear View (non-operator side) ............13 MACH 7 Printer - Ink Door View ................. 14 MACH 7 Printer - Control Panel / Touchscreen ............
Page 4 Diagnostics Menu ....................54 Stored Jobs Menu ....................55 Maintenance Menu ....................56 Alignment Menu ....................57 Using the Printer Toolbox ..................60 View ........................61 Test Print ......................72 Maintenance ....................... 73 Power Down Process: ....................74 MACH 7 User Guide...
Page 5 Operation Specs ....................90 Supplies Specs ....................91 Media Specs ......................91 Environmental & Physical Requirements ..............92 Appendix B – Supplies ....................93 Handling Ink Cartridges ..................94 Appendix C – Printer Maintenance Schedule.............. 95 MACH 7 User Guide...
Page 6: Safety Precautions, Warnings & Cautions
Safety Precautions, Warnings & Cautions Safety Precautions This equipment presents no problem when used properly. Observe safety rules when operating the MACH 7 printer. Before using the printer, read this manual carefully and follow recommended procedures, safety warnings, and instructions.
Page 7: General
• Keep children from touching the power cord, internal parts of the printer when it is open, and moving parts inside the printer (gears, belts, rollers, and electrical components). This could cause personal injury and/or damage to the printer unit. MACH 7 User Guide...
Page 8: Location
59°F to 86°F (15°C to 30°C) and 20 to 80% RH (with no condensation). • Locations near large office equipment or any other type of electrical device that emits a strong magnetic ﬁeld. Doing so may disrupt normal printer operation and cause damage. MACH 7 User Guide...
Page 9: Power Supply And Power Cords
Leaving the cords plugged in and not cleaned for a long period – especially in an area subject to dust, oil, and high humidity – could cause the insulation material to deteriorate. MACH 7 User Guide...
Page 10: Cautions
Failure to do so may cause serious electrical shock or damage to the printer. • The printer must be connected to a socket outlet with a grounding connection by the provided power cords. MACH 7 User Guide...
Page 11: Section 1: Getting Acquainted
Section 1: Getting Acquainted MACH 7 Printer – Front View (Operator Side) Printer Body - The printer is an A3-width, full-color prin�ng system with an integrated media path. Ink Door – The ink door provides access to the ink cartridges. When open, prin�ng is disabled and upon closing there is a short delay while all ink cartridges are checked for any changes.
Page 12: Mach 7 Printer - Exit View
MACH 7 Printer – Exit View Clamshell Release Latches – Must set Media Thickness to 12.5 mm before opening clamshell. Service Tray (sled) – Maintains the printhead. Contains wiper cloth (web) for cleaning the printhead surface. Contains cap to keep printhead nozzles sealed and protected when not in use.
Page 13: Mach 7 Printer - Rear View (Non-Operator Side)
MACH 7 Printer - Rear View (non-operator side) Service Access Handle - This handle is used to open the Top Cover on the clamshell. NOTE: Cover is held closed by strong magnets. Media Guide - Use only when needed to help guide media.
Page 14: Mach 7 Printer - Ink Door View
After the Ink Door is closed, it will take up to 30 seconds to read the ink tanks and show the ink levels. MACH 7 Printer - Control Panel / Touchscreen The touchscreen on the printer is a control center for media set-up. It can also be used for monitoring printing as well as pausing and restarting jobs plus recovery for any printing errors.
Page 15: Mach 7 Feeder - Exit View
MACH 7 Feeder – Exit View 1 Exit Roller Assemblies – Used to drive the media from the feeder into the registra�on area of the printer. 2 Pull-out Roller Pressure Adjustment Knobs – Use to set roller pressure and set star�ng height for thicker media.
Page 16: Mach 7 Feeder - Entrance View
MACH 7 Feeder – Entrance View 1 Wide Media Support Plate – Atach to Rear Media Support Wedge when feeding wide media. 2 Rear Media Support Wedge – Ataches to Jogging Rear Media Support. Adjust to provide proper stack height and angle for op�mal media separa�on and feed.
Page 17: Section 2: Installing Printer
• The environmental temperature must be between 59°F and 89°F (15°C to 32°C). • The environmental humidity must be within 30 to 80% RH (non-condensing). • The environment must be well-ventilated and free of dust. MACH 7 User Guide...
Page 18: Unpack
Tools Needed: Box Cuter and Side Cuters. Feeder Carton and Components 1. Cut the straps and remove the top of the shipping carton from the pallet. Then remove the top foam mold. 2. Remove the accessories box. MACH 7 User Guide...
Page 19 Report damage to carrier immediately. Report missing contents to distributor immediately. 7. Ensure that the feeder frame cutouts are placed in the sliding collars as shown in the images below. Operator Side Non-Operator Side MACH 7 User Guide...
Page 20: Contents Of Feeder Packaging
Packaging Includes: Feeder, 110V or 230V Power Cord, Le� and Right Media Side Guides, Rear Media Support Wedge and Glide Riser Stand (feeder stand). CAUTION: Use proper li�ing techniques as the Feeder weights approximately ~50 lbs. MACH 7 User Guide...
Page 21: Printer Carton And Components
2. Remove the accessories box. 3. Remove the printer from the pallet (two people required) and place it at the left- had side of a sturdy table. CAUTION: Use proper li�ing techniques as the Printer weights ~145 lbs. MACH 7 User Guide...
Page 22: Contents Of Printer Packaging
Cable, Ethernet Cable, Purge Tray with absorbent pad, USB Flash Drive (contains manuals and drivers). In some cases, a printed User Guide may also be included. CAUTION: Use proper li�ing techniques as the Printer weights approximately ~145 lbs. MACH 7 User Guide...
Page 23: Removal Of Shipping Materials & Assembly
Remove the five screws, used to secure the entry side panel. NOTE: You can temporarily move the Media Sensor (TOF Sensor) to the frame of the printer, as shown below. It is magnetically attached. Media (TOF) Sensor MACH 7 User Guide...
Page 24 Be sure to place the sensor over the path that you plan to feed media. NOTE: The sensor should be positioned so the red beam from the sensor sees the full (max) length of the media and avoids holes or windows in media. MACH 7 User Guide...
Page 25 NOTE: Make sure exit end of feeder engages with both bushings on Stand shaft. You will need to manually position bushings, so the side of the feeder falls into the corresponding bushing slot at each side of the feeder. MACH 7 User Guide...
Page 26 Move the Glide Riser Stand against the printer body as shown in the images below. The L-shaped stand-off, at the non-operator side of the Glide Riser Stand, should rest against the non-operator side of the printer body as shown in the image below. MACH 7 User Guide...
Page 27 7) Connect Feeder Interface Cable to Printer. Be sure to fully insert and secure by tightening outer ring. 8) Install Media Side Guides and Rear Support Wedge on Feeder. 9) Connect Power Cord to Feeder and turn Feeder Power Switch ON. MACH 7 User Guide...
Page 28 70 to 80%. NOTICE: MACH 7 ink cartridges will not work in a MACH 9 and vice versa. Also, an HP ink safety feature will make ink cartridge unusable if it is installed more than three different printers.
Page 29: Install Printer Driver
Install Printer Driver The MACH 7 Printer Driver Software allows your computer to communicate with the printer. Use the following instructions to download and install the printer driver on your The printer driver can be found on the USB Flash drive that was included with the printer.
Page 30 4. Allow amc_setup64.exe to have access to domain networks. 5. Read the license agreement and accept the terms and conditions. MACH 7 User Guide...
Page 31 8. Select Finish. The installer software closes. 9. Connect the printer to the PC using the USB cable. The PC will automatically detect the printer and install a new printer instance. 10. Please reboot the PC after ﬁnishing the driver installation process. MACH 7 User Guide...
Page 32: Install Over Network Connection
If not, the printers IP address may change when the printer’s power is cycled, and you will lose connection to the printer. 5. Locate and run the driver installer (WinSetup.exe). Note that this requires administrative rights in Windows. 6. Select the Network Connection type. MACH 7 User Guide...
Page 33 Specify IP and enter the IP Address for the printer you require. Once it appears in this list on the screen, select it, then select Install Printer. MACH 7 User Guide...
Page 34 8. The driver will install on the PC and a notiﬁcation of successful installation will be displayed when installation has completed. 9. Please reboot the PC after ﬁnishing the driver installation process. MACH 7 User Guide...
Page 35: Open And Verify Toolbox Connection
In this case, please contact our DPG support team for assistance in priming the printer. NOTE: When the printer is in Manufacturing Mode (Mfg Mode) it is normal for all ink cartridge levels will show “Missing”, even if they are installed. MACH 7 User Guide...
Page 36: Section 3: Operating Printer
1. From the Touchscreen, select Media Setup from the dropdown menu. 2. Use the dial to adjust Media Thickness to your desired media. 3. Press Apply. 4. See section titled “Media Setup” for more information on using the Media Setup menu features. MACH 7 User Guide...
Page 37: Set Up The Feed
2. Insert one piece of media in the middle of the hopper. Make sure that the media is centered. 3. Bring the side guides to the edge of the media without interrupting media movement. Note¿ .Be.sure.to.leave.a.small.space.between.the.media.and.side.guides.to.allow. the.media.stack.to.dop.and.feed.properly¡ MACH 7 User Guide...
Page 38 7. Slide the Feeder, on the Glide Riser Stand, to align the edge of the media with the Registration Rail in the printer, as shown below. Then, secure the red thumb screw on the Glide Riser Stand. MACH 7 User Guide...
Page 39 NOTICE: After using “Feed Setup” feature, you must run “Feed One” to clear the media from the feeder sensor, before you will be able to run a job (feed and print). MACH 7 User Guide...
Page 40: Enable Or Disable Exit Sensor
• Exit Sensor is dirty or not functioning properly. Sensor being affected by external light source. NOTICE: By unchecking “Enable Exit Sensor” you are reducing the printer’s ability to detect a media feed issue. Therefore, printer transport may continue to run when a paper jam occurs. MACH 7 User Guide...
Page 41: Printer Driver Properties
Windows driver. For example, any PDF viewer will be able to print a PDF ﬁle using the provided printer driver. Within the applica�on’s print interface, ensure that the installed MACH 7 printer is selected. Once this is done, select Printer Preferences to set up the printer to match the required se�ngs and loaded media.
Page 42 Envelope, and Virgin Kra� Color Selec�on Select the desired color mode: • Color: Uses all available CMYK • Composite Black: Uses CMYK ink to print in grayscale black and white. • Black Only: Uses only black (K) ink. MACH 7 User Guide...
Page 43 This op�on is provided for legacy applica�ons that do not have the ability to deﬁne the number of copies. If needed, enter the number of pages to be printed for this job. Select the Always Use Driver Se�ng checkbox if you need to override the copies provided by an applica�on. MACH 7 User Guide...
Page 44 It allows se�ngs to be saved so that they can be retained a�er driver upgrades and transferred to other PCs. • Import: Select this buton to load a preset se�ngs ﬁle saved using the Export func�onality. MACH 7 User Guide...
Page 45: Maintenance Tab
• Purge Bar: Nozzles are ejected in a line (bar) either before or a�er the page. See below for further details. • Keep Nozzles Alive: Nozzles are kept healthy by prin�ng a very light random patern in the background of the image. MACH 7 User Guide...
Page 46 Note that adding the purge bar increases the page size, leading to an overall slower rate of prin�ng. • Intensity: (Low, Medium, High) How dense the purge is. MACH 7 User Guide...
Page 47: Color Tab
Picture: Adjust Color Tone, Brightness, Satura�on. A reset buton sets the values back to 0. The Transform sec�on illustrates the before and a�er impact of changing the Channels and Picture values. MACH 7 User Guide...
Page 48: About Tab
About Tab Use to obtain printer driver version informa�on MACH 7 User Guide...
Page 49: Using The Printer Touchscreen
• Wiper Life and Ink: Shows the percentage of available wiper life and ink. When these percentages get below the threshold or are missing, the printer status indicator in the upper left corner will change color and indicate that action is required. MACH 7 User Guide...
Page 50: Drop-Down Menu Options
Drop-down Menu Options Options on the Menu drop-down in the upper right corner include those explained in the sections below: MACH 7 User Guide...
Page 51: System Status Menu
Button will change to “Stop Feed”. Press “Stop Feed” to stop feeding media. • Run Path to drive the printer transport. Use to clear media from paperpath or when repositioning belts in registration section. Button will change to “Stop Path”. Press “Stop Path” to stop printer transport. MACH 7 User Guide...
Page 52: Media Setup Menu
• Deﬁne a Feed Gap Delay to adjust the space (gap) between individual pieces of media in the paper path. Note¿ .A.larger.gap.between.pages.may.be.needed.to.allow.the.printer.enough. time.to.get.the.next.page.ready.to.print.and.avoid.a.skipped.page¡. • Select Enable Exit Sensor to enable the Exist Sensor. Unselect Enable Exit Sensor to disable (ignore) the Exit Sensor, in cases where the underside of the MACH 7 User Guide...
Page 53: Print Queue Menu
• Cancel Job to stop a job from completing. • Reprint to reprint one or more pages. Individual jobs can be removed from the queue by checking the Delete box next to the job’s name and selecting the following icon: MACH 7 User Guide...
Page 54: Network Configuration Menu
Network. Allows for the setup and adjustment of the printer’s Network Settings. Diagnostics Menu The diagnostics page shows the following: • Print Setup – Prints a page that can be used to check feeding and printing accuracy. • Printer Settings – Prints out current printer settings. MACH 7 User Guide...
Page 55: Stored Jobs Menu
The button in the bottom right allows you to delete a selected job. Selecting a job allows you to see information about a stored job, such as the example below. You may print or delete a stored job from this screen. TIP¿ .The.page.orientation? .in.the.preview.screen? .shows.how.media.should.be. loaded.in.the.feeder¡ MACH 7 User Guide...
Page 56: Maintenance Menu
• Advance Wiper: Moves the maintenance wiper forward 0.24” (6mm). The wiper cloth will automatically advance. However, in some cases, such as after using the PH Level 1or 2 features, you may ﬁnd that the wiper cloth gets MACH 7 User Guide...
Page 57: Alignment Menu
Use the Print Alignment button to print the alignment page to check die alignment. Use A4 or Letter paper in landscape format and ensure that your media thickness is adjusted accordingly. The following buttons can be used to adjust the overlap of all Dies at the same time. MACH 7 User Guide...
Page 58 In the following example, Die 7 was selected. Press the Set button to accept the change to this die. Once all dies are set, select Apply to apply changes to the print engine. Note¿ .Always.adjust.the.die.that.is.to.the.right.from.the.artifact.that.you.are.trying.to. ﬁx¡ See examples below. Overlap¿ .Adjust.Die.–8.using.the.right.arrow MACH 7 User Guide...
Page 59 Gap¿ .Adjust.Die.–9.using.the.Left.Arrow¡. Vertical.Misalignment¿ .Adjust.die.–❷ .using.the.down.arrow MACH 7 User Guide...
Page 60: Using The Printer Toolbox
The Cancel Job and Clear Error buttons are provided so that they are always accessible. The system clock should always be updating and can be used to determine if the printer has stopped responding. If this occurs, use the touchscreen to determine the state of the printer. MACH 7 User Guide...
Page 61: View
(blocked), or door is open. NOTICE: A green feeder sensor does not indicate that the feeder is ON. The feeder sensor is driven by the printer, therefore it will function (show green/red), even if the feeder’s power is turned OFF. MACH 7 User Guide...
Page 62 Various printer setup details and settings can be accessed on the Setup page. As illustrated below, the settings are organized into a variety of sections which are accessed via the Setup Section buttons.  Printer Settings: Allows for the setup of certain printer settings and cost analysis tools. MACH 7 User Guide...
Page 63  Language: Selects the language that the Toolbox and the Touchscreen will display. Click Submit after selecting a language from the drop-down menu.  Date and Time: Selects the date and time that the Toolbox and Touchscreen will display. MACH 7 User Guide...
Page 64 CMYK. This may be used to compensate for worn out dies that may give washed out printouts over time. Use the Alignment page to check die density. When doing so, use A4 or Letter paper in landscape format. MACH 7 User Guide...
Page 65  Sled: Allows you to Eject and Install the Service Station. Note that the Sled Access Cover must be removed before the sled is ejected. When installing a new sled, ensure that the Wiper Life % is at 100% MACH 7 User Guide...
Page 66 As the printer has various components, different update options are provided depending on which components need updating. If a ﬁle copy of the current printer settings is required, then it can be accessed via the Jobs and Logs View. MACH 7 User Guide...
Page 67 MACH 7 User Guide...
Page 68 NOTICE: To display ink usage data please make sure “Ink Accounting” is enabled (default setting). • Debug: System level debug ﬁle. These may be split into multiple ﬁles for a single day to avoid ﬁles becoming too large • APC: Paper path controller debug ﬁle MACH 7 User Guide...
Page 69 • Event: List of events that have occurred. Detailed information on job usage can be displayed by clicking on the View link beside each listed job title. Job and Page costs can be estimated and utilize the user-entered consumable costs. MACH 7 User Guide...
Page 70 Printhead Ink Usage: Provides a detailed view of how printing is being distributed across the printhead. o Alerts: Show any alerts that the printhead may have raised including errors. Any errors will be cleared by the Clear Error button when pressed by the user. MACH 7 User Guide...
Page 71 • Sensors: Shows the status of the printer’s various sensors and collects data on their operation MACH 7 User Guide...
Page 72: Test Print
Report. • Setup: Preloaded page for A4/Letter format. It is used to check print quality and adjust TOF or Encoder scaling. Use this page after a new Print Engine Installation or other majors repair. • Calibration MACH 7 User Guide...
Page 73: Maintenance
• PH Reset: Resets the printhead after the printer has stopped from an error that has been ﬁxed without having to restart the job. • Advance Wiper: Moves the maintenance wiper forward 0.25” (6mm). It may require multiple advances to get to a clean portion of the printhead. MACH 7 User Guide...
Page 74: Power Down Process
4. Once the Soft-Power LED turns off, it is safe to turn off Main Power Switch. NOTICE: Improper shutdown may cause print quality issues (if printhead is not capped at the time of shutdown). Improper shutdown may also corrupt SD Card ﬁles. Corrupt SD Card ﬁles may cause bootup issues. MACH 7 User Guide...
Page 75: Section 4: Maintenance
1. Open the Ink Door to access the ink cartridges. 2. Gently press in on the empty ink cartridge and quickly release. The spring-loaded cartridge will pop out. 3. Gently remove the empty cartridge. MACH 7 User Guide...
Page 76: Replace Service Tray
When it nears the end of its Wiper Life, users will need to order a new Service Tray sled and then replace the “used” one with the “new” one using the following procedure. MACH 7 User Guide...
Page 77 5. Remove the Sled Access Cover, held in place by ﬁve Phillips head screws (circled). 6. From the PC, open the Toolbox. Click on Start, All, AstroMC, AstroMachine SP Series Toolbox. MACH 7 User Guide...
Page 78 Click on “Yes” to acknowledge that the Sled Access Cover (Rear Cover) is removed, and Clamshell is raised all the way up (12.5mm). The sled will be driven partially out of the print engine, towards the entry end of the printer. MACH 7 User Guide...
Page 79 T20 Torx screwdriver counter- clockwise to drive the sled into the print engine a small distance. Stop when the trailing edge of the sled is ﬂush with the gray MACH 7 User Guide...
Page 80 • If.installing.a.»used‹ .sled.with.a.different.wiper.life.value.than.what.is. currently.displayed? make sure the “New Sled” check box is NOT selected. In this case, enter the desired/known Wiper Life value. MACH 7 User Guide...
Page 81 14. Reposition Media (TOF) Sensor below the “rib” on the Sled Access Cover. 15. Carefully Release and Close the Top Cover of the Clamshell. 16. Readjust Media Thickness to desired value and test printer for proper operation. MACH 7 User Guide...
Page 82: Jams In Printer
Wait until the soft-power LED goes OFF. Then turn off the Main Power Switch and unplug the printer. 2. Dampen a lint-free cloth with distilled water. 3. Gently clean the printer exterior with cloth. Note¿ .Do.not.use.household.cleaners.or.detergent.to.clean.the.printer.exterior? .or. printer.damage.may.result¡ MACH 7 User Guide...
Page 83: Empty And Clean Print Platen & Drip Tray Assembly
Be careful not to tip the tray in order to avoid spillage. 3. Empty the ink and debris from the Print Platen & Ink Drip Tray Assembly. Wipe ink from the platen surface. Clean using distilled water and a damp, lint-free cloth. MACH 7 User Guide...
Page 84 4. Reinstall the Print Platen & Drip Tray Assembly. MACH 7 User Guide...
Page 85: Shipping Or Transporting Printer
5. Install the orange Transport Inserts 6. Remove the Sled Access Cover. 7. Reinstall the two orange shipping clips. 8. Reinstall the Sled Access Cover. 9. Remove, clean and reinstall the Print Platen & Drip Tray Assembly. MACH 7 User Guide...
Page 86: Section 5: Troubleshooting Guide
- Do not use a USB cable longer than 10 ft. - If you must use a longer USB cable, it is recommended to insert powered USB hub between the PC and the printer. Refresh your browser (Shift + F5). MACH 7 User Guide...
Page 87: Service Station Problems
Clear the jam and remove the pieces remaining under the printhead. Media not loaded Instruct the operator in the proper properly loading of media Feeder Speed is not Feeder ERPI is not correct (Advanced matching printer speed Printer Settings MACH 7 User Guide...
Page 88: Errors And Warnings
Check the Media Gap Motor and Media mechanical friction. Gap Encoder wiring and connections (APC J38 and J34) ERROR_GAP_SYNC Gap could not home. Motor not turning. Clamshell not moving. GAO Sensor not detecting home position MACH 7 User Guide...
Page 89 Ensure that the media is interrupting the sensor as it exits the printer. Clear the face of the sensor of paper dust, if necessary. Ensure there is no directional light source placed above the sensor. MACH 7 User Guide...
Page 90: Appendices
Appendices Appendix A: Printer Specifications The technical speciﬁcations for the MACH 7 operation, supplies, media, and environment are shown in the following tables. Operation Specs Operation Print Technology Thermal Inkjet Ink Type Pigment-based ink, 4 individual CMYK cartridges. HP TIJ 4.0 Technology.
Page 91: Supplies Specs
K: 20,000 pages CMY: 16,000 pages Maintenance Replaceable Wiper Service Tray Media Specs Media Width 3.0” (76 mm) – 14” (355 mm) Length 3.75 (95 mm) – 15.0” (380 mm) Thickness 0.004” (0.1 mm) – 0.500” (12.0 mm) MACH 7 User Guide...
Page 92: Environmental & Physical Requirements
110 lbs. (50 kg) 145 lbs. printer only 20 lbs. (9.1 Kg) shipping What’s Included in the Boxes Larger Box: MACH 7 printer and registration table, AC Power Cord, USB Cable, Installation Guide Smaller Box: Media Feeder with Media Guides and media holder, table for media feeder, AC Power Cord.
Page 93: Appendix B - Supplies
70 to 80%. NOTICE: MACH 7 ink cartridges will not work in a MACH 9 and vice versa. Also, an HP ink safety feature will make ink cartridge unusable if it is installed more than three diﬀerent printers.
Page 94: Handling Ink Cartridges
• Do not touch the ink cartridge nozzles or copper contacts. Touching these parts can result in clogs, ink failure, and bad electrical connections. Do not remove the copper strips as they are required electrical contacts. MACH 7 User Guide...
Page 95: Appendix C - Printer Maintenance Schedule
Verify that you are using the latest version and update if needed. version Transport Verify smooth operation. Listen to noise indicating damage or wear. Please contact your service support representative if you require maintenance beyond what is described above. MACH 7 User Guide...

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