HP Pro Mini 400 G9 Maintenance And Service Manual
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HP Pro Mini 400 G9 Maintenance And Service Manual

HP Pro Mini 400 G9 Maintenance And Service Manual

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Maintenance and Service Guide
HP Pro Mini 400 G9 Desktop PC
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and
more.

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Summary of Contents for HP Pro Mini 400 G9

  • Page 1 Maintenance and Service Guide HP Pro Mini 400 G9 Desktop PC SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 HP Inc. under to be bound by the terms of the HP End Not all features are available in all license. Intel, Celeron, Core, Optane, Pentium, User License Agreement (EULA).

  • Page 3: Table Of Contents

    Table of contents 1 Computer features.............................................. 1 Standard configuration features ....................................... 1 Front panel components .......................................... 1 Rear panel components .......................................... 2 Serial number location ..........................................4 2 Illustrated parts catalog..........................................5 Computer major components......................................5 Mass storage devices..........................................9 Miscellaneous parts..........................................10 3 Routine care, drive guidelines, and disassembly preparation.........................
  • Page 4 Memory modules (SODIMMs)......................................26 Ambient (thermal) sensor........................................30 Fan ..................................................31 Hard drive and drive cage ........................................32 Solid-state drive............................................33 WLAN module...............................................36 Battery................................................38 Flex I/O connector board #1 .......................................40 Flex I/O connector board #2 ....................................... 41 Speaker................................................42 Processor heat sink ..........................................43 Processor ................................................
  • Page 5 Unable to connect to the internet..................................68 Cannot automatically launch internet programs............................69 Solving software problems.........................................69 Computer will not start up and the HP logo does not appear......................69 “Illegal Operation has Occurred” error message is displayed......................69 6 Computer Setup (F10) Utility ........................................70 Using Computer Setup (F10) Utilities ....................................70...
  • Page 6 Backing up information and creating recovery media..........................102 Using Windows tools for backing up................................102 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)....... 102 Restoring and recovering your system..................................102 Creating a system restore ....................................103 Restoring and recovery methods ..................................103...
  • Page 7 Current BIOS steps ..........................................111 Nonvolatile memory usage ....................................... 113 Questions and answers ........................................114 Using HP Sure Start (select products only)................................115 12 Power cord set requirements.......................................116 General requirements ...........................................116 Japanese power cord requirements..................................116 Country-specific requirements ......................................116 13 Specifications..............................................118...

  • Page 8: Computer Features

    To identify a typical computer configuration, read this section. Features vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP Support Assistant utility. Front panel components To identify the front panel components, use this illustration and table.

  • Page 9: Rear Panel Components

    Table 1-1 Identifying the front panel components Front panel components USB Type-C® 20 Gbps port with HP Sleep and Audio-out (headphone)/Audio-in (microphone) Charge combo jack Connects a USB device, provides data Connects optional powered stereo speakers, transfer, and charges small devices (such as a headphones, earbuds, a headset, or a smartphone), even when the computer is off.
  • Page 10 NOTE: Your model might have additional ports available from HP. When a graphics card is installed in one of the system board slots, you can use the video connectors on the graphics card or the integrated graphics on the system board. The specific graphics card installed and software configuration determines the behavior.

  • Page 11: Serial Number Location

    Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available when contacting customer service for assistance. Chapter 1 Computer features...

  • Page 12: Illustrated Parts Catalog

    Use this information to determine the spare parts that are available for the computer. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.
  • Page 13 Table 2-1 Computer major components and their descriptions (continued) Item Description Spare part number Ambient (thermal) sensor M11552-001 Processor (includes replacement thermal material) Intel® Core™ i7-14700T (1.3 GHz, 20 core, 35 W) N92027-003 Intel Core i5-14600T (1.8 GHz, 14 core, 35 W) N92026-003 Intel Core i5-14500T (1.7 GHz, 14 core, 35 W) N92024-003...
  • Page 14 Table 2-1 Computer major components and their descriptions (continued) Item Description Spare part number 16 GB (DDR5-4800, NECC) M97596-001 16 GB (DDR5-4800, for use in the People's Republic of China) N77405-001 8 GB (DDR4-3200) L46598-001 8 GB (DDR4-3200, for use in the People's Republic of China) N77402-001 8 GB (DDR5-4800, NECC) M97595-001...
  • Page 15 Table 2-1 Computer major components and their descriptions (continued) Item Description Spare part number (12) Hard drive and drive cage NOTE: Drive cage is not available as a spare part. NOTE: Hard drive grommets are available as spare part number 837369-001. 2 TB, 5400 rpm, 7 mm L89711-001 1 TB, 7200 rpm, 7 mm...

  • Page 16: Mass Storage Devices

    Table 2-1 Computer major components and their descriptions (continued) Item Description Spare part number (16) Flex I/O connector board #2 Serial M11559-001 (2) USB 3. 1 Gen 1 ports M11562-001 (17) Flex I/O connector board #1 USB Type-A ports (2) N86438-001 USB Type-C®...

  • Page 17: Miscellaneous Parts

    Table 2-3 Miscellaneous parts and their descriptions Description Spare part number Bezel dust filter M23831-001 Stand assembly 768430-001 HP Keyed Cable Lock (10 mm) 840158-001 HP Dual-Head Security Keyed Cable Lock 840160-001 DVD writer L66553-001 Port cover M12202-001 B300 PC mounting bracket...
  • Page 18 Table 2-3 Miscellaneous parts and their descriptions (continued) Description Spare part number DisplayPort cable 487562-001 HP wired stereo headset (3.5 mm) M75126-001 Screw Kit 806086-001 Adapter DisplayPort-to-VGA 753745-001 DisplayPort-to-DVI 662723-001 DisplayPort-to-HDMI 2.0 940274-001 USB-to-serial 778835-001 Sleeve Optical drive sleeve 806082-001...
  • Page 19 Table 2-3 Miscellaneous parts and their descriptions (continued) Description Spare part number Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-002 Europe (HF) M54990-001 India L19363-002 Israel L19362-002 Israel (HF) M75271-001 Italy L19364-002 Japan L19365-002 North America L19367-002 People's Republic of China L19368-002...
  • Page 20 Table 2-4 Spare part country codes (continued) For use in country or Spare part For use in country or Spare part For use in country or Spare part region number region number region number Greece -151 Miscellaneous parts...

  • Page 21: Routine Care, Drive Guidelines, And Disassembly Preparation

    Routine care, drive guidelines, and disassembly preparation This information provides general service information for the computer. Adherence to the procedures and precautions is essential for proper service. IMPORTANT: When the computer is plugged into an AC power source, DC voltage is always applied to the system board.

  • Page 22: Preventing Electrostatic Damage To Equipment

    Table 3-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V...

  • Page 23: Grounding The Work Area

    ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends these materials and equipment to prevent static electricity. ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 24: Operating Guidelines

    ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Operating guidelines This information details how to prevent overheating and to help prolong the life of the computer. ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ●...

  • Page 25: Removing Dirt And Debris From Your Computer

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 26: Cleaning The Computer Case

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 27: Cleaning The Monitor

    To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning the computer case on page When cleaning debris from under the keys, review all rules in General cleaning safety precautions on page 17 before following these procedures.

  • Page 28: Screws

    The screws used in the computer are not interchangeable. They could have standard or metric threads and might be of different lengths. If you use an incorrect screw during the reassembly process, it can damage the unit. HP strongly recommends that you keep all screws that you remove during disassembly with the removed part and then return them to their proper locations.

  • Page 29: Sata Hard Drives

    Data transfer rate 6.0 Gbps Always use an HP-approved SATA 6.0 Gbps cable because it is fully backwards compatible with the SATA 1.5 Gbps drives. Current HP desktop products ship with SATA 6.0 Gbps hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.
  • Page 30 ● Do not bend any cable sharply. A sharp bend can break the internal wires. ● Never bend a SATA data cable tighter than a 30 mm (1. 1 8 in) radius. ● Never crease a SATA data cable. Cable management...

  • Page 31: Removal And Replacement Procedures

    Not all features listed in this guide are available on all computers. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.

  • Page 32: Front Bezel

    ■ Loosen the thumbscrew on the rear of the computer (1), slide the panel forward, and lift it off the computer (2). To install the access panel, reverse the removal procedure. Front bezel To remove the front bezel, use these procedures. Table 4-1 Front bezel description and part number Description...

  • Page 33: Memory Modules (Sodimms)

    Rotate the top of the bezel downward (3), and then remove it from the access panel (4). To install the front bezel, reverse the removal procedure. Memory modules (SODIMMs) To remove the memory modules, use this information and procedures. Table 4-2 Memory module description and part number Description Spare part number...
  • Page 34 The memory sockets on the system board can be populated with up to two industry-standard SODIMMs. These memory sockets are populated with at least one preinstalled SODIMM. To achieve the maximum memory support, you can populate the system board with up to 64 GB of memory. Table 4-3 Memory module specifications Component...
  • Page 35 The system automatically operates in single-channel mode, dual-channel mode, or flex mode, depending on how the SODIMMs are installed. ● The system operates in single-channel mode if the SODIMM sockets are populated in one channel only. ● The system operates in a higher-performing dual-channel mode if the memory capacity of the SODIMM in channel A is equal to the memory capacity of the SODIMM in channel B.
  • Page 36 Remove the protective shielding (1) from the top of the memory modules. Press outward on the two latches (2) on each side of the memory module, and then pull the module (3) out of the socket. Match the notch on the module with the tab on the memory socket. Slide the new module (1) into the socket at approximately a 30°...

  • Page 37: Ambient (Thermal) Sensor

    NOTE: A memory module can be installed in only one way. The computer automatically recognizes the additional memory when you turn on the computer. Ambient (thermal) sensor To remove the ambient sensor, use these procedures. Table 4-4 Ambient (thermal) sensor description and part number Description Spare part number Ambient (thermal) sensor...

  • Page 38: Fan

    ■ Pull straight up to disconnect the ambient sensor from the system board. To install the ambient sensor, reverse the removal procedure. To remove the fan, use these procedures. Table 4-5 Fan description and part number Description Spare part number N03129-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (see...

  • Page 39: Hard Drive And Drive Cage

    Pull the fan (3) away from the heat sink. To install the fan, reverse the removal procedure. Hard drive and drive cage To remove the hard drive and drive cage, use these procedures. Table 4-6 Hard drive descriptions and part numbers Description Spare part number 2 TB, 5400 rpm, 7 mm...

  • Page 40: Solid-State Drive

    Lift the connector latch on the system board, and then pull the tab (1) to disconnect the hard drive cable (2). Remove the two Torx T15 screws (3) that secure the hard drive cage to the computer. Slide the hard drive cage (4) back, and then lift it out of the computer. To install the hard drive and cage, reverse the removal procedure.

  • Page 41: 256 Gb, Pcie-4 × 4, Tlc

    Table 4-7 Solid-state drive description and part number (continued) Description Spare part number 2 TB, PCIe-4 × 4, TLC (for use in the People's Republic of China) N77396-001 1 TB, PCIe-4 × 4, TLC M16560-001 1 TB, PCIe-4 × 4, TLC (for use in the People's Republic of China) 77395-001 1 TB, PCIe-4 ×...
  • Page 42 Locate the solid-state drive on the system board. Remove the screw (1) from the bracket on the solid-state drive. Remove the bracket (2). Rotate the thermal cover (1) off the drive. The cover remains attached to the connector. Remove the screw (2) from the solid-state drive. Solid-state drive...

  • Page 43: Wlan Module

    Pull the drive (3) out of the system board connector. To install the solid-state drive module, reverse the removal procedure. WLAN module To remove the WLAN module, use these procedures. Table 4-8 WLAN module description and part number Description Spare part number Intel Wi-Fi 6 AX211 802.
  • Page 44 Locate the WLAN module on the system board. Remove the plastic protector (1) that covers the antenna connectors. Disconnect the antenna cables (2) from the module. NOTE: The WLAN antenna cable labeled 1/MAIN connects to the WLAN module Main terminal. The WLAN antenna cable labeled 2/AUX connects to the WLAN module Aux terminal.

  • Page 45: Battery

    Do not expose to temperatures higher than 60°C (149°F). ● Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. ● Replace the battery only with the HP spare part that is designated for this product. Chapter 4 Removal and replacement procedures...

  • Page 46: Remove The Access Panel (See Access Panel

    You can extend the lifetime of the lithium battery by plugging the computer into an AC outlet. The lithium battery is used only when the computer is not connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.

  • Page 47: Flex I/O Connector Board #1

    With the positive side up, insert the battery (1) onto the battery socket at an angle, and then press the battery (2) down until it locks into place. The battery holder automatically secures the battery in the proper position. Rotate the cover (1) onto the battery socket, and then press the cover (2) down until it locks into place.

  • Page 48: Flex I/O Connector Board #2

    Remove the access panel (see Access panel on page 24). If installed, remove the hard drive and drive cage (see Hard drive and drive cage on page 32). Remove flex I/O connector board #1: ■ Remove the two Phillips screws (1) that secure the board to the computer, and then lift the board (2) to disconnect it from the connector on the system board.

  • Page 49: Speaker

    Remove the board (4) from the computer. To install flex I/O connector board #2, reverse the removal procedure. Speaker To remove the speaker, use these procedures. Table 4-11 Speaker description and part number Description Spare part number Speaker N03133-001 Before removing the speaker, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 24).

  • Page 50: Processor Heat Sink

    Pull the speaker (3) into the computer and then up to remove it. To install the speaker, reverse the removal procedures. Processor heat sink To remove the processor heat sink, use these procedures. Models with a graphics card and heat sink do not include a separate processor heat sink.
  • Page 51 Lift the back of the heat sink upward (2), and then remove the heat sink from the computer. IMPORTANT: Be sure to loosen the screws in the order indicated by the numbers stamped on the heat sink. IMPORTANT: For optimum thermal performance, be sure not to touch the thermal grease on the surface of the processor or the heat sink.

  • Page 52: Processor

    Processor To remove the processor, use these procedures. Table 4-13 Processor description and part number Description Spare part number Intel Core i7-14700T (1.3 GHz, 20 core, 35 W) N92027-003 Intel Core i5-14600T (1.8 GHz, 14 core, 35 W) N92026-003 Intel Core i5-14500T (1.7 GHz, 14 core, 35 W) N92024-003 Intel Core i5-14400T (1.5 GHz, 10 core, 35 W) N92023-003...

  • Page 53: System Board

    After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. For more information, see https://support.hp.com/us-en/document/c06366640. System board To remove the system board, use these procedures.

  • Page 54: If Installed, Remove The Hard Drive And Drive Cage (See Hard Drive And Drive Cage

    Table 4-14 System board descriptions and part numbers (continued) Description Spare part number For use in models with a NetClone BIOS with the following processors: 12000T series, G7400T, N00860-001 G6900T For use in models with a NetClone BIOS with the following processors: 12000T series, G7400T, N00860-601 G6900T For use in models with a standard BIOS with the following processors: 13000T series...

  • Page 55: System Board Callouts

    Lift the side of the system board (1), and then remove it from the computer (2). To install the system board, reverse the removal procedures. NOTE: When replacing the system board, you must change the chassis serial number in the BIOS. When replacing the system board, you must reprogram the SMBIOS information about the affected computer.

  • Page 56: Wireless Antennas And Cables

    Table 4-15 System board callouts Item Component Item Component Processor WLAN module System fan RTC battery Memory modules Solid-state drive Memory modules (10) Hard drive Speaker (11) Flex I/O board #1 Ambient sensor Wireless antennas and cables To remove the wireless antennas and cables, use these procedures. The cables route from the WLAN module to the antennas mounted on the front of the computer.
  • Page 57 If installed, remove the hard drive and drive cage (see Hard drive and drive cage on page 32). Remove the wireless antennas: From the inside of the chassis, remove the antenna cables from the clips (1). From the front of the chassis, remove the Phillips screw (2) from each antenna. Pull the antennas and cables (3) out of the front of the chassis.

  • Page 58: Troubleshooting Without Diagnostics

    Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ● See the comprehensive online technical support at http://www.hp.com/support. Access HP Business Solutions at https://www.hp.com/us-en/solutions/business-solutions.html...

  • Page 59: Helpful Hints

    NOTE: For sales information and warranty upgrades (Care Packs), call your local authorized service provider or dealer. Helpful hints If you encounter problems with the computer or software, see this list of general suggestions before taking further action. ● Check that the computer is plugged into a working electrical outlet. ●...

  • Page 60: Computer Appears Locked Up And Will Not Turn Off When The Power Button Is Pressed

    Cause Solution The Computer Setup (F10) Utility is set to Before turning on the computer, press and hold f10. Turn on the computer Fast Boot, causing the F10 access screen to and continue to hold until the Computer Setup (F10) Utility is display too briefly when booting the computer.

  • Page 61: Cannot Remove Computer Cover Or Access Panel

    In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock. A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance Use this information to troubleshoot the computer.

  • Page 62: Computer Turned Off With Four Red Blinks And Two White Blinks

    Some software applications, especially Lower the display resolution for the current application or consult games, are stressful on the graphics the documentation that came with the application for suggestions subsystem. on how to improve performance by adjusting parameters in the application.

  • Page 63: Solving Power Problems

    Cause Solution System unable to power on. Press and hold the power button for fewer than 4 s. If the hard drive light turns white: If the computer has a voltage selector, check that the voltage selector (located on the rear of the power supply) is set to the appropriate voltage.

  • Page 64: Four Red Blinks Then Four Beeps

    Cause Solution Processor thermal protection activated. A fan Be sure that the computer air vents are not blocked and the might be blocked or not turning, or the heat processor cooling fan is running. sink is not properly attached to the processor. Open the access panel, press the power button, and see if the processor fan (or other system fan) spins.

  • Page 65: Drive Not Found (Identified)

    Cause Solution Either the directory structure is bad or there is In Windows, type file in the taskbar search box, and then select File a problem with a file. Explorer from the list of applications. In the left column, expand This PC, right-click a drive, select Properties, and then select the Tools tab.

  • Page 66: Computer Seems To Be Locked Up

    Cause Solution The device is attached to a SATA port that has Check SATA cable connections. been hidden in Computer Setup. Run the Computer Setup utility, and be sure that Device Available is selected for the device's SATA port in Advanced > Port Options. Boot order is not correct.

  • Page 67: Computer Appears To Be Locked Up While Recording Audio

    Computer is in the Sleep state. Press the power button to resume from the Sleep state. IMPORTANT: When attempting to resume from the Sleep state, do not hold down the power button for more than 4 seconds. Otherwise, the computer will shut down, and you will lose any unsaved data. Internal speaker is disabled in Computer Enable the internal speaker in Computer Setup.

  • Page 68: Printer Will Not Turn On

    If you are on a network, you might not have Make the proper network connections to the printer. made the connection to the printer. Printer might have failed. Run printer self-test. The printer might be out of paper. Check the paper tray, and refill it if it is empty. Printer will not turn on Use this information to troubleshoot the computer.

  • Page 69: Mouse Does Not Respond To Movement Or Is Too Slow

    Computer is in the Sleep state. Press the power button to resume from the Sleep state. IMPORTANT: When attempting to resume from the Sleep date, do not hold down the power button for more than 4 seconds. Otherwise, the computer will shut down, and you will lose any unsaved data. Mouse does not respond to movement or is too slow Use this information to troubleshoot the computer.

  • Page 70: Computer Will Not Start

    Reseat DIMMs. Turn on the system. Replace DIMMs one at a time to isolate the faulty module. NOTE: DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM3. Replace third-party memory with HP memory. Replace the system board. Computer will not start...

  • Page 71: Solving Network Problems

    Solving network problems Some common causes and solutions for network problems are listed in these tables. The guidelines do not discuss the process of debugging the network cabling. Network driver does not detect network controller Use this information to troubleshoot the computer. Cause Solution Network controller is disabled.

  • Page 72: Diagnostics Passes, But The Computer Does Not Communicate With The Network

    Cause Solution The cable is not securely connected. Be sure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect Be sure that the cable is attached to the correct connector.

  • Page 73: System Setup Utility Reports Unprogrammed Eeprom

    For those systems that support error correction code (ECC) memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.

  • Page 74: Insufficient Memory Error During Operation

    Memory is installed incorrectly or is bad. Reseat DIMMs. Turn on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in these tables.

  • Page 75: System Will Not Boot From Usb Flash Drive

    System will not boot from USB flash drive Use this information to troubleshoot the computer. Cause Solution Boot order is not correct. Run the Computer Setup utility, and change the boot sequence in Advanced > Boot Options. Removable Media Boot is disabled in the Run the Computer Setup utility, and enable booting to removable media in Computer Setup utility.

  • Page 76: Cannot Automatically Launch Internet Programs

    If you encounter software problems, see the applicable solutions listed in the following table. Computer will not start up and the HP logo does not appear Use this information to troubleshoot the computer. Cause Solution ROM issue - POST error has occurred.

  • Page 77: Computer Setup (F10) Utility

    Computer Setup (F10) Utility This information provides details of the Computer Setup Utility. ● Change settings from the defaults or restore the settings to default values. ● View the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ●...

  • Page 78: Computer Setup Main

    NOTE: Selecting UEFI Drivers restarts the computer into the third-party option ROM management application. You can access this application directly by pressing during startup. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, and then press enter.
  • Page 79 Table 6-1 Computer Setup Main Option Description System Information Lists all information in following list if Advanced System Information is selected. Lists smaller subset if Basic System Information is selected. ● Product name ● Installed memory size ● Processor type ●...
  • Page 80 Description System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application launches. If HP Advanced Diagnostics is not installed, a basic version that is built into the BIOS provides the capability to perform the following functions: ●...
  • Page 81 Check for Update on Next Reboot: Default is disabled. ● BIOS Source: Lets you select either HP.com or a custom URL. If Custom URL is selected, Edit Custom URL becomes active. HP recommends using a custom URL only for a managed IT environment.

  • Page 82: Computer Setup Security

    Update BIOS Using Local Media Lets you access files on either USB storage or the hard drive. The HP BIOS Update and Recovery application included in BIOS Softpaqs at www.hp.com copies the BIOS file to the correct location on the hard drive or USB device.
  • Page 83 Table 6-2 Computer Setup Security Option Description Create BIOS Lets you set and enable a BIOS administrator password, which controls access to the following Administrator Password features: ● Setup Menu (F10) ● Third-Party Option ROM Management (F3) ● Update system ROM ●...
  • Page 84 Manual recovery is intended only for situations when you want forensic analysis before HP Sure Start recovery. When this policy is set to manual, HP Sure Start will not correct any issues that are found until the local user enters the manual recovery key sequence. This can result in a computer that cannot boot until the manual recovery key sequence is entered.
  • Page 85 HP firmware, while the operating system is running. – Log Event Only: HP Sure Start will log all critical security events in the HP Sure Start audio log within the HP Sure Start nonvolatile (flash) memory.
  • Page 86 ● SPM Current State: Displays the current state. Also lets you change the state. ● Unprovision SPM: Deprovisions SPM, which causes HP Sure Run to revert to the inactive state and return HP Sure Recover to default settings. ● HP Sure Run Current State: Displays the current state. Also lets you change the state.
  • Page 87 Table 6-2 Computer Setup Security (continued) Option Description Utilities Hard Drive Utilities ● Save/Restore GPT of System Hard Drive Enabling this feature saves the GUID Partition Table (GPT) of the system hard drive. If the GPT is subsequently changed, the user is prompted to choose whether to restore GPT. Default is disabled.

  • Page 88: Computer Setup Advanced

    Computer Setup Advanced This table provides information about the Computer Setup Advanced menu. NOTE: Support for specific Computer Setup options can vary, depending on the hardware configuration. Table 6-3 Computer Setup Advanced (for advanced users) Option Heading Display Language Lets you select the language of the menus in F10 Setup and the keyboard layout. Scheduled Power-On This feature wakes the system when it is off at a specified date and time.
  • Page 89 Recover before Boot Failure Recovery If enabled and HP Sure Recover is launched because of a boot failure, the user is notified of the boot failure and asked to choose whether to start or cancel HP Sure Recover. This setting is displayed only if Recover after Boot Failure is selected.
  • Page 90 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading System Options Configure storage controller for Intel Optane™ (Intel products only) Enables the Intel Optane memory module. Configure storage controller for RAID Enables RAID. Default is enabled. Limit PCIe Speed (workstation models only) Lets you restrict the maximum speed of the PCI Express devices to previous generations.
  • Page 91 Provides ACPI structure to enable HP common software application framework. The driver is provided in the latest HP support software that you can download from the web. NOTE: Device Manager shows an alert if this setting is enabled without the HP application driver installed. AMD DASH Lets you enable AMD Remote system management capability.
  • Page 92 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Built-In Device Options Embedded LAN Controller (select products only) Select to show the device in the operating system. Default is enabled. Wake On LAN Lets you either disable the Wake On LAN feature or configure where the computer boots, including the network or hard drive.
  • Page 93 Increases the minimum fan speeds over the normal settings while still enabling normal control using the internal thermal sensors. Force enable HP Sure View Enables the HP Sure View privacy panel by changing the screen brightness. Chapter 6 Computer Setup (F10) Utility...
  • Page 94 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Port Options USB ports (varies by model) Lets you enable specific USB ports. Default is enabled. USB Legacy Port Charging Lets you enable USB charging port capability when the computer is in hibernate or shutdown mode. Default is enabled.
  • Page 95 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Power Management Runtime Power Management Options Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor. Default is enabled. Extended Idle Power States Allows certain operating systems to decrease the processors power consumption when the processor is idle.
  • Page 96 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Remote Management Active Management Technology (AMT) Options (Intel only) Allows you to discover, repair, and protect networked computing devices. Default is enabled. USB Key Provisioning Support Enables AMT provisioning using a USB storage device. Default is disabled. USB Redirection Support USB redirection allows USB devices plugged into a client computer to be transparently redirected to the guest operating system.
  • Page 97 Execute Remote HP PC Hardware Diagnostics Select to immediately execute Remote HP PC Hardware Diagnostics based on the how settings are configured. Any unsaved BIOS settings will be lost. Chapter 6 Computer Setup (F10) Utility...

  • Page 98: Post Error Messages

    POST error messages This section lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
  • Page 99 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 005-Real-Time Clock Power Loss Invalid time or date in configuration Reset the date and time under Control memory. RTC (real-time clock) battery Panel (Computer Setup can also be might need to be replaced.
  • Page 100 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 00D-Setup Error during MEBx Execution MEBx selection or exit resulted in a setup Reboot the computer. failure. Unplug the power cord, reseat the memory modules, and reboot the computer.
  • Page 101 Drive Protection System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 302-Hard Disk 2: SMART Hard Drive Hard drive will soon fail. (Some hard...
  • Page 102 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 3F1–Hard Disk 1 Error Hard disk 1 error. Check and/or replace cables. Clear CMOS. Replace the hard disk drive. 3F2–Hard Disk 2 Error Hard disk 2 error. Check and/or replace cables.
  • Page 103 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 500-BIOS Recovery A system BIOS recovery has occurred. Not applicable. 513-(GFX) Configuration requires a front The system does not detect a front Install a front chassis fan assembly. chassis fan and this fan is not detected.

  • Page 104: Interpreting Post Diagnostic Front Panel Lights And Audible Codes

    Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 90B-Fan Failure The system has detected that a cooling Reseat fan. fan is not operating correctly. Reseat fan cable. Replace fan. 90D-System Temperature Thermal shutdown occurred. The system Be sure system has proper airflow.
  • Page 105 ● Graphics failure ● System board failure ● BIOS authentication failure If an error is detected, specific patterns of long and short blinks, accompanied by long and short beeps (where applicable) are used to identify the error. These patterns make up a two-part code: ●...
  • Page 106 Table 7-3 Interpreting POST diagnostic front panel lights and audible codes (continued) Category Major/minor code Description The embedded controller has timed out waiting for BIOS to return from graphics initialization. The system board displays a power failure (crowbar).* The processor is not detected.* The processor does not support an enabled feature.

  • Page 107: Password Security And Resetting Cmos

    Back up the BIOS settings or save them as custom defaults in case you need them later. You can back up in Computer Setup or with the BiosConfigUtility tool available from www.hp.com. See Computer Setup (F10) Utility on page 70 for information about backing up the BIOS settings.
  • Page 108 Turn on or restart the computer. To delete the Setup password, go to step 2. To delete the Power-on password, go to step 3. To delete the Setup password, as soon as the computer turns on: - Press while the “Press the ESC key for Startup Menu” message is displayed. - Press to enter Computer Setup.

  • Page 109: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.

  • Page 110: Creating A System Restore

    Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 111: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 112: Using Hp Pc Hardware Diagnostics

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.

  • Page 113: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.

  • Page 114: Installing Hp Pc Hardware Diagnostics Windows

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 108. If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit failure ID code is generated.

  • Page 115: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 116: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 117: Customizing Remote Hp Pc Hardware Diagnostics Uefi Settings

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.

  • Page 118: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 119 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 120: Nonvolatile Memory Usage

    System boot ROM (BIOS) Non-volatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website RTC (CMOS) RAM Volatile memory, 256 bytes...

  • Page 121: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 122: Using Hp Sure Start (Select Products Only)

    Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 123: Power Cord Set Requirements

    Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage of 100 V AC to 120 V AC or 220 V AC to 240 V AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
  • Page 124 Table 12-1 Power cord country-specific requirements Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) Finland (1) SETI United Kingdom (1) France (1)

  • Page 125: Specifications

    Specifications This section provides specifications for your computer. Table 13-1 Specifications Metric U.S. Dimensions Height 175 mm 6.9 in Width 177 mm 7.0 in Depth 34 mm 1.3 in Approximate weight 1.45 kg 3.2 lb Temperature range Operating 10°C to 35°C 50°C to 95°F Nonoperating –30°F to 60°C...

  • Page 126: Index

    5 Customer Support 51 illustrated 8 locked 52 helpful hints 52 removal and replacement 24 HP PC Hardware Diagnostics UEFI Advanced menu, Computer downloading 108 deleting a Power-On Setup 81 failure ID code 107 password 100 ambient sensor...
  • Page 127 103 problems 61 removal and replacement 33 USB flash drive 103 solid-state drives 9 recovery media 102 speaker creating using HP Cloud illustrated 5 network problems 64 Recovery Download removal and replacement 42 nonvolatile memory 111 Tool 102 specifications...

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