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HP Elite Mini 805 G8 Maintenance And Service Manual
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HP Elite Mini 805 G8 Maintenance And Service Manual

HP Elite Mini 805 G8 Maintenance And Service Manual

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Maintenance and Service Guide
HP Elite Mini 805 G8 Desktop PC
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and
more.

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Summary of Contents for HP Elite Mini 805 G8

  • Page 1 Maintenance and Service Guide HP Elite Mini 805 G8 Desktop PC SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 HP to be bound by the terms of the HP End Not all features are available in all Inc. under license. Intel is a trademark of User License Agreement (EULA).

  • Page 3: Table Of Contents

    Table of contents 1 Computer features.............................................. 1 Standard configuration features ....................................... 1 Front panel components .......................................... 1 Rear panel components .......................................... 2 Connecting external Wi-Fi antennas ....................................3 Serial number location ..........................................3 2 Illustrated parts catalog..........................................5 Computer major components......................................5 Miscellaneous parts............................................7 3 Routine care, drive guidelines, and disassembly preparation.........................10 Electrostatic discharge information.....................................10...
  • Page 4 Fan ..................................................24 Flex I/O connector board ........................................25 Solid-state drive............................................26 WLAN module............................................... 28 Battery................................................30 Speaker................................................32 Ambient (thermal) sensor........................................33 Flex I/O connector board (board-to-board)................................34 Heat sink................................................35 Processor .................................................37 System board..............................................38 System board components........................................40 Wireless antennas and cables......................................40 5 Troubleshooting without diagnostics....................................
  • Page 5 Unable to connect to the internet..................................57 Cannot automatically launch internet programs............................58 Solving software problems.........................................58 Computer will not start up and the HP logo does not appear......................58 “Illegal Operation has Occurred” error message is displayed......................58 6 Computer Setup (F10) Utility ........................................60 Using Computer Setup (F10) Utilities ...................................60...
  • Page 6 Backing up information and creating recovery media........................... 92 Using Windows tools for backing up................................. 92 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......92 Restoring and recovering your system..................................92 Creating a system restore ......................................93 Restoring and recovery methods ..................................93...
  • Page 7 Country-specific requirements .....................................106 13 Specifications..............................................108 Index....................................................109...

  • Page 8: Computer Features

    To identify a typical computer configuration, read this section. Features vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP Support Assistant utility. Front panel components To identify the front panel components, use this illustration and table.

  • Page 9: Rear Panel Components

    Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device such as a smartphone. USB port with HP Sleep and Charge Hard drive activity light NOTE: Use a standard USB Type-A charging...

  • Page 10: Connecting External Wi-Fi Antennas

    NOTE: Your model might have additional ports available from HP. Connecting external Wi-Fi antennas Read this section to learn how to connect external Wi-Fi antennas to your computer. For best performance, place the antenna on the side of the computer that offers the clearest line-of- sight to the access point or router.
  • Page 11 Chapter 1 Computer features...

  • Page 12: Illustrated Parts Catalog

    Use this information to determine the spare parts that are available for the computer. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.
  • Page 13 Table 2-1 Computer major components and their descriptions (continued) Item Description Spare part number Heat sink For use in 65 W models M23829-001 For use in 35 W models M23830-001 Flex I/O connector board (board-to-board) USB 3. 1 Gen 1 ports (2) M09362-001 DisplayPort M45528-001...

  • Page 14: Miscellaneous Parts

    To identify the various computer parts, use this table. Table 2-2 Miscellaneous parts and their descriptions Description Spare part number Bezel dust filter M23831-001 Stand assembly 768430-001 HP Keyed Cable Lock (10 mm) 840158-001 Port cover (G6) M12202-001 Quick Release 2 L57512-001 Miscellaneous parts...
  • Page 15 Table 2-2 Miscellaneous parts and their descriptions (continued) Description Spare part number HP wired stereo headset (3.5 mm) M75126-001 Blackwire 3325 headset N45998-001 Blackwire 5220 headset N46012-001 Voyager 4320 headset N57159-001 DisplayPort-to-HDMI 2.0 adapter 940274-001 DisplayPort-to-DisplayPort 1.2 adapter 936297-001 Audio jack converter, OMTP-to-CTIA...
  • Page 16 Table 2-2 Miscellaneous parts and their descriptions (continued) Description Spare part number Denmark L19360-002 Denmark, HF M75269-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-002 Europe, HF M75279-001 India L19363-002 Israel L19362-002 Italy L19364-002 Japan L19365-002 North America L19367-002 People's Republic of China...

  • Page 17: Routine Care, Drive Guidelines, And Disassembly Preparation

    Routine care, drive guidelines, and disassembly preparation This information provides general service information for the computer. Adherence to the procedures and precautions is essential for proper service. IMPORTANT: When the computer is plugged into an AC power source, DC voltage is always applied to the system board.

  • Page 18: Preventing Electrostatic Damage To Equipment

    Table 3-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V...

  • Page 19: Grounding The Work Area

    ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends these materials and equipment to prevent static electricity. ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 20: Operating Guidelines

    ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Operating guidelines This information details how to prevent overheating and to help prolong the life of the computer. ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ●...

  • Page 21: Removing Dirt And Debris From Your Computer

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 22: Cleaning The Computer Case

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 23: Cleaning The Monitor

    To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning the computer case on page When cleaning debris from under the keys, review all rules in General cleaning safety precautions on page 13 before following these procedures.

  • Page 24: Screws

    The screws used in the computer are not interchangeable. They could have standard or metric threads and might be of different lengths. If you use an incorrect screw during the reassembly process, it can damage the unit. HP strongly recommends that you keep all screws that you remove during disassembly with the removed part and then return them to their proper locations.
  • Page 25 ● Never crease a SATA data cable. Chapter 3 Routine care, drive guidelines, and disassembly preparation...

  • Page 26: Removal And Replacement Procedures

    Not all features listed in this guide are available on all computers. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.

  • Page 27: Front Bezel

    ■ Loosen the thumbscrew (1) on the rear of the computer, slide the panel forward, and lift it (2) off the computer. To install the access panel, reverse the removal procedure. Front bezel To remove the front bezel, use these procedures. Table 4-1 Front bezel description and part number Description...

  • Page 28: Memory Modules (Sodimms)

    Rotate the top of the bezel (3) downward, and then remove it (4) from the access panel. To install the front bezel, reverse the removal procedure. Memory modules (SODIMMs) To remove the memory modules, use this information and procedures. Table 4-2 Memory module descriptions and part numbers Description Spare part number...
  • Page 29 Table 4-3 Memory module specifications (continued) Component Specification Slots Maximum memory 64 GB Supported 2 Gbit, 4 Gbit, 8 Gbit, and 16 Gbit non-ECC memory technologies single- sided and double-sided memory modules NOTE: The system does not operate properly if you install unsupported memory modules. Memory modules constructed with ×8 and ×16 DDR devices are supported;...
  • Page 30 Before replacing the memory modules, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 19). Remove the access panel (see Access panel on page 19). Replace a memory module: Tilt the fan up using the front tab and leave it in the upright position. Locate the memory modules on the system board.

  • Page 31: Fan

    Match the notch on the module with the tab on the memory socket. Slide the new SODIMM (1) into the socket at approximately a 30° angle, and then press the SODIMM down (2) so that the latches lock it in place. NOTE: A memory module can be installed in only one way.

  • Page 32: Flex I/O Connector Board

    Prepare the computer for disassembly (see Preparation for disassembly on page 19). Remove the access panel (see Access panel on page 19). Remove the fan: Lift the fan (1) up to about 45°, and then remove the cable from its routing around the heat sink screw post (2).

  • Page 33: Solid-State Drive

    Prepare the computer for disassembly (see Preparation for disassembly on page 19). Remove the access panel (see Access panel on page 19). Remove the flex I/O connector board: Disconnect the cable from the system board connector (1). Remove the two Phillips screws (2) that secure the board to the computer. Remove the board (3) from the computer.
  • Page 34 Table 4-6 Solid-state drive descriptions and part numbers (continued) Description Spare part number 256 GB N45477-001 256 GB (for use in the People's Republic of China) N77391-001 Before removing the solid-state drive module, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 19).

  • Page 35: Wlan Module

    Pull the drive (2) out of the system board connector. To install the solid-state drive module, reverse the removal procedure. Be sure to install the absorbers on the new solid-state drives before installation. WLAN module To remove the WLAN module, use these procedures. Table 4-7 WLAN module description and part number Description...
  • Page 36 Locate the WLAN module on the system board. Remove the cover from the WLAN module. Disconnect the antenna cables (1) from the module. NOTE: The WLAN antenna cable labeled 1/MAIN connects to the WLAN module Main terminal. The WLAN antenna cable labeled 2/AUX connects to the WLAN module Aux terminal. Remove the screw (2) that secures the module to the computer.

  • Page 37: Battery

    Do not expose to temperatures higher than 60°C (149°F). ● Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. ● Replace the battery only with the HP spare part that is designated for this product. Chapter 4 Removal and replacement procedures...
  • Page 38 You can extend the lifetime of the lithium battery by plugging the computer into an AC outlet. The lithium battery is used only when the computer is not connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.

  • Page 39: Speaker

    To release the battery from its holder, insert a pin (1) under the battery to release it, and then remove the battery (2). With the positive side up, insert the battery (1) onto the battery socket at an angle, and then press the battery (2) down until it locks into place.

  • Page 40: Ambient (Thermal) Sensor

    Table 4-8 Speaker description and part number Description Spare part number Speaker M41494-001 Before removing the speaker, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 19). Remove the access panel (see Access panel on page 19).

  • Page 41: Flex I/O Connector Board (Board-To-Board)

    Prepare the computer for disassembly (see Preparation for disassembly on page 19). Remove the access panel (see Access panel on page 19). If applicable, remove the flex I/O connector board (see Flex I/O connector board on page 25). Remove the ambient sensor: ■...

  • Page 42: Heat Sink

    ■ Remove the two Phillips screws (1) that secure the board to the computer, and then lift the board (2) to disconnect it from the connector on the system board. To install the flex I/O connector board, reverse the removal procedure. Heat sink To remove the heat sink, use these procedures.
  • Page 43 Lift the back of the heat sink (2) upward, and then remove the heat sink (3) from the computer. IMPORTANT: Be sure to loosen the screws in the order indicated by the numbers stamped on the heat sink. IMPORTANT: For optimum thermal performance, be sure not to touch the thermal grease on the surface of the processor or the heat sink.

  • Page 44: Processor

    Processor To remove the processor, use these procedures. Table 4-12 Processor descriptions and part numbers Description Spare part number AMD® Ryzen™ 7 PRO 5750G (3.8 GHz, 8 core, 65 W) M52113-003 AMD Ryzen 7 PRO 5750GE (3.2 GHz, 8 core, 35 W) M74337-003 AMD Ryzen 7 PRO 5700GE (3.2 GHz, 8 core, 35 W) M84811-003...

  • Page 45: System Board

    To replace the processor, reverse the removal procedures. NOTE: After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. System board To remove the system board, use these procedures.
  • Page 46 Remove the heat sink (see Heat sink on page 35). Remove the processor (see Processor on page 37). Remove the system board: Disconnect the speaker cable from the system board connector (1). Disconnect the antenna cables (2) from the WLAN module. If replacing the system board, be sure to remove the WLAN module from the old board and install the module on the new board.

  • Page 47: System Board Components

    System board components Use this illustration and table to determine system board component locations. Table 4-14 System board components Item Component Item Component Memory modules RTC battery Ambient sensor Flex I/O board Speaker Flex I/O board (board-to-board) WLAN module Processor Solid-state drives (10) System fan...
  • Page 48 Disconnect the antenna cables from the WLAN module (see WLAN module on page 28). If applicable, remove the flex I/O connector board (board-to-board) (see Flex I/O connector board (board-to-board) on page 34). Remove the fan (see Fan on page 24). Remove the system board (see System board on page 38).

  • Page 49: Troubleshooting Without Diagnostics

    Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ● See the comprehensive online technical support at http://www.hp.com/support. Access HP Business Solutions at https://www.hp.com/us-en/solutions/business-solutions.html...

  • Page 50: Helpful Hints

    NOTE: For sales information and warranty upgrades (Care Packs), call your local authorized service provider or dealer. Helpful hints If you encounter problems with the computer or software, see this list of general suggestions before taking further action. ● Check that the computer is plugged into a working electrical outlet. ●...

  • Page 51: Computer Appears Locked Up And Will Not Turn Off When The Power Button Is Pressed

    Cause Solution The Computer Setup (F10) Utility is set to Before turning on the computer, press and hold f10. Turn on the computer Fast Boot, causing the F10 access screen to and continue to hold until the Computer Setup (F10) Utility is display too briefly when booting the computer.

  • Page 52: Cannot Remove Computer Cover Or Access Panel

    In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock. A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance Use this information to troubleshoot the computer.

  • Page 53: Computer Turned Off With Four Red Blinks And Two White Blinks

    Some software applications, especially Lower the display resolution for the current application or consult games, are stressful on the graphics the documentation that came with the application for suggestions subsystem. on how to improve performance by adjusting parameters in the application.

  • Page 54: Solving Power Problems

    Cause Solution System unable to power on. Press and hold the power button for fewer than 4 s. If the hard drive light turns white: If the computer has a voltage selector, check that the voltage selector (located on the rear of the power supply) is set to the appropriate voltage.

  • Page 55: Four Red Blinks Then Four Beeps

    Cause Solution Processor thermal protection activated. A fan Be sure that the computer air vents are not blocked and the might be blocked or not turning, or the heat processor cooling fan is running. sink is not properly attached to the processor. Open the access panel, press the power button, and see if the processor fan (or other system fan) spins.

  • Page 56: Computer Appears To Be Locked Up While Recording Audio

    Cause Solution Software volume control is turned down or Double-click the Speaker icon on the taskbar, be sure that Mute is not muted. selected, and use the volume slider to adjust the volume. You can perform this action with the touch-sensitive buttons on the front of the computer. Audio is hidden in Computer Setup.

  • Page 57: Printer Will Not Turn On

    The correct printer drivers for the application Install the correct printer driver for the application. are not installed. Try printing using the MS-DOS command: DIR C:\ > [printer port] where [printer port] is the address of the printer being used. If the printer works, reload the printer driver.

  • Page 58: Mouse Does Not Respond To Movement Or Is Too Slow

    Cause Solution Keyboard connector is not properly Shut down the computer, reconnect the keyboard, and then restart the connected. computer. Program in use has stopped responding Shut down your computer using the mouse, and then restart the to commands. computer. Keyboard needs repairs.

  • Page 59: A New Device Is Not Recognized As Part Of The System

    to disconnect the power cord from the AC outlet and allow the internal system components to cool before touching. A new device is not recognized as part of the system Use this information to troubleshoot the computer. Cause Solution Cables of new external device are loose or Be sure that all cables are properly and securely connected and that pins power cables are unplugged.

  • Page 60: Solving Network Problems

    NOTE: DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM3. Replace third-party memory with HP memory. Replace the system board. Solving network problems Some common causes and solutions for network problems are listed in these tables. The guidelines do not discuss the process of debugging the network cabling.

  • Page 61: Diagnostics Reports A Failure

    Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows, type device manager in the taskbar search box, and then select Device Manager from the list of applications.

  • Page 62: Cannot Connect To Network Server When Attempting Remote System Installation

    For those systems that support error correction code (ECC) memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.

  • Page 63: Out Of Memory Error

    Memory is installed incorrectly or is bad. Reseat DIMMs. Turn on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in these tables.

  • Page 64: Usb Flash Drive Not Found (Identified)

    Cause Solution The drive letter after the last physical drive is Change the default drive letter for the flash drive in Windows. not available. USB flash drive not found (identified) Use this information to troubleshoot the computer. Cause Solution The device is attached to a USB port that has Run the Computer Setup utility and enable the USB ports in Advanced >...

  • Page 65: Cannot Automatically Launch Internet Programs

    If you encounter software problems, see the applicable solutions listed in the following table. Computer will not start up and the HP logo does not appear Use this information to troubleshoot the computer. Cause Solution ROM issue - POST error has occurred.
  • Page 66 Cause Solution Software being used is not Microsoft-certified Verify that the software is certified by Microsoft for your version of for your version of Windows. Windows (see program packaging for this information). Configuration files are corrupt. If possible, save all data, close all programs, and restart the computer. “Illegal Operation has Occurred”...

  • Page 67: Computer Setup (F10) Utility

    Computer Setup (F10) Utility This information provides details of the Computer Setup Utility. ● Change settings from the defaults or restore the settings to default values. ● View the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ●...

  • Page 68: Computer Setup Main

    NOTE: Selecting UEFI Drivers restarts the computer into the third-party option ROM management application. You can access this application directly by pressing during startup. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, and then press enter.
  • Page 69 Table 6-1 Computer Setup Main Option Description System Information Lists all information in following list if Advanced System Information is selected. Lists smaller subset if Basic System Information is selected. ● Product name ● Installed memory size ● Processor type ●...
  • Page 70 Description System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application launches. If HP Advanced Diagnostics is not installed, a basic version that is built into the BIOS provides the capability to perform the following functions: ●...
  • Page 71 Check for Update on Next Reboot: Default is disabled. ● BIOS Source: Lets you select either HP.com or a custom URL. If Custom URL is selected, Edit Custom URL becomes active. HP recommends using a custom URL only for a managed IT environment.

  • Page 72: Computer Setup Security

    Update BIOS Using Local Media Lets you access files on either USB storage or the hard drive. The HP BIOS Update and Recovery application included in BIOS Softpaqs at www.hp.com copies the BIOS file to the correct location on the hard drive or USB device.
  • Page 73 Table 6-2 Computer Setup Security Option Description Create BIOS Lets you set and enable a BIOS administrator password, which controls access to the following Administrator Password features: ● Setup Menu (F10) ● Third-Party Option ROM Management (F3) ● Update system ROM ●...
  • Page 74 Manual recovery is intended only for situations when you want forensic analysis before HP Sure Start recovery. When this policy is set to manual, HP Sure Start will not correct any issues that are found until the local user enters the manual recovery key sequence. This can result in a computer that cannot boot until the manual recovery key sequence is entered.
  • Page 75 HP firmware, while the operating system is running. – Log Event Only: HP Sure Start will log all critical security events in the HP Sure Start audio log within the HP Sure Start nonvolatile (flash) memory.
  • Page 76 ● SPM Current State: Displays the current state. Also lets you change the state. ● Unprovision SPM: Deprovisions SPM, which causes HP Sure Run to revert to the inactive state and return HP Sure Recover to default settings. ● HP Sure Run Current State: Displays the current state. Also lets you change the state.
  • Page 77 Table 6-2 Computer Setup Security (continued) Option Description Utilities Hard Drive Utilities ● Save/Restore GPT of System Hard Drive Enabling this feature saves the GUID Partition Table (GPT) of the system hard drive. If the GPT is subsequently changed, the user is prompted to choose whether to restore GPT. Default is disabled.

  • Page 78: Computer Setup Advanced

    Computer Setup Advanced This table provides information about the Computer Setup Advanced menu. NOTE: Support for specific Computer Setup options can vary, depending on the hardware configuration. Table 6-3 Computer Setup Advanced (for advanced users) Option Heading Display Language Lets you select the language of the menus in F10 Setup and the keyboard layout. Scheduled Power-On This feature wakes the system when it is off at a specified date and time.
  • Page 79 Recover before Boot Failure Recovery If enabled and HP Sure Recover is launched because of a boot failure, the user is notified of the boot failure and asked to choose whether to start or cancel HP Sure Recover. This setting is displayed only if Recover after Boot Failure is selected.
  • Page 80 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading System Options Configure storage controller for Intel Optane™ (Intel products only) Enables the Intel Optane memory module. Configure storage controller for RAID Enables RAID. Default is enabled. Limit PCIe Speed (workstation models only) Lets you restrict the maximum speed of the PCI Express devices to previous generations.
  • Page 81 Provides ACPI structure to enable HP common software application framework. The driver is provided in the latest HP support software that you can download from the web. NOTE: Device Manager shows an alert if this setting is enabled without the HP application driver installed. AMD DASH Lets you enable AMD Remote system management capability.
  • Page 82 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Built-In Device Options Embedded LAN Controller (select products only) Select to show the device in the operating system. Default is enabled. Wake On LAN Lets you either disable the Wake On LAN feature or configure where the computer boots, including the network or hard drive.
  • Page 83 Increases the minimum fan speeds over the normal settings while still enabling normal control using the internal thermal sensors. Force enable HP Sure View Enables the HP Sure View privacy panel by changing the screen brightness. Chapter 6 Computer Setup (F10) Utility...
  • Page 84 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Port Options USB ports (varies by model) Lets you enable specific USB ports. Default is enabled. USB Legacy Port Charging Lets you enable USB charging port capability when the computer is in hibernate or shutdown mode. Default is enabled.
  • Page 85 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Power Management Runtime Power Management Options Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor. Default is enabled. Extended Idle Power States Allows certain operating systems to decrease the processors power consumption when the processor is idle.
  • Page 86 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Remote Management Active Management Technology (AMT) Options (Intel only) Allows you to discover, repair, and protect networked computing devices. Default is enabled. USB Key Provisioning Support Enables AMT provisioning using a USB storage device. Default is disabled. USB Redirection Support USB redirection allows USB devices plugged into a client computer to be transparently redirected to the guest operating system.
  • Page 87 Execute Remote HP PC Hardware Diagnostics Select to immediately execute Remote HP PC Hardware Diagnostics based on the how settings are configured. Any unsaved BIOS settings will be lost. Chapter 6 Computer Setup (F10) Utility...

  • Page 88: Post Error Messages

    POST error messages This section lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
  • Page 89 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 005-Real-Time Clock Power Loss Invalid time or date in configuration Reset the date and time under Control memory. RTC (real-time clock) battery Panel (Computer Setup can also be might need to be replaced.
  • Page 90 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 00D-Setup Error during MEBx Execution MEBx selection or exit resulted in a setup Reboot the computer. failure. Unplug the power cord, reseat the memory modules, and reboot the computer.
  • Page 91 Drive Protection System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 302-Hard Disk 2: SMART Hard Drive Hard drive will soon fail. (Some hard...
  • Page 92 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 3F1–Hard Disk 1 Error Hard disk 1 error. Check and/or replace cables. Clear CMOS. Replace the hard disk drive. 3F2–Hard Disk 2 Error Hard disk 2 error. Check and/or replace cables.
  • Page 93 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 500-BIOS Recovery A system BIOS recovery has occurred. Not applicable. 513-(GFX) Configuration requires a front The system does not detect a front Install a front chassis fan assembly. chassis fan and this fan is not detected.

  • Page 94: Interpreting Post Diagnostic Front Panel Lights And Audible Codes

    Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 90B-Fan Failure The system has detected that a cooling Reseat fan. fan is not operating correctly. Reseat fan cable. Replace fan. 90D-System Temperature Thermal shutdown occurred. The system Be sure system has proper airflow.
  • Page 95 ● Graphics failure ● System board failure ● BIOS authentication failure If an error is detected, specific patterns of long and short blinks, accompanied by long and short beeps (where applicable) are used to identify the error. These patterns make up a two-part code: ●...
  • Page 96 Table 7-3 Interpreting POST diagnostic front panel lights and audible codes (continued) Category Major/minor code Description The embedded controller has timed out waiting for BIOS to return from graphics initialization. The system board displays a power failure (crowbar).* The processor is not detected.* The processor does not support an enabled feature.

  • Page 97: Password Security And Resetting Cmos

    Back up the BIOS settings or save them as custom defaults in case you need them later. You can back up in Computer Setup or with the BiosConfigUtility tool available from www.hp.com. See Computer Setup (F10) Utility on page 60 for information about backing up the BIOS settings.
  • Page 98 Turn on or restart the computer. To delete the Setup password, go to step 2. To delete the Power-on password, go to step 3. To delete the Setup password, as soon as the computer turns on: - Press while the “Press the ESC key for Startup Menu” message is displayed. - Press to enter Computer Setup.

  • Page 99: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.

  • Page 100: Creating A System Restore

    Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 101: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 102: Using Hp Pc Hardware Diagnostics

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.

  • Page 103: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.

  • Page 104: Installing Hp Pc Hardware Diagnostics Windows

    HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 105: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 106: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 107: Customizing Remote Hp Pc Hardware Diagnostics Uefi Settings

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.

  • Page 108: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 109 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 110: Nonvolatile Memory Usage

    System boot ROM (BIOS) Non-volatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website RTC (CMOS) RAM Volatile memory, 256 bytes...

  • Page 111: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 112: Using Hp Sure Start (Select Products Only)

    Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 113: Power Cord Set Requirements

    Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage of 100 V AC to 120 V AC or 220 V AC to 240 V AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
  • Page 114 Table 12-1 Power cord country-specific requirements Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) Finland (1) SETI United Kingdom (1) France (1)

  • Page 115: Specifications

    Specifications This section provides specifications for your computer. Table 13-1 Specifications Metric U.S. Dimensions Height 175 mm 6.9 in Width 177 mm 7.0 in Depth 34 mm 1.3 in Approximate weight 1.45 kg 3.2 lb Temperature range Operating 10°C to 35°C 50°F to 95°F Nonoperating –30°C to 60°C...
  • Page 116 5 access panel requirements 106 helpful hints 43 illustrated 5 Customer Support 42 HP PC Hardware Diagnostics UEFI locked 43 downloading 98 removal and replacement 19 failure ID code 97 Advanced menu, Computer HP Hotkey Support...
  • Page 117 7 USB flash drive 93 static electricity 10 mouse recovery media 92 system board cleaning 10, 13, 16 creating using HP Cloud illustrated 5 problems 50 Recovery Download removal and replacement 38 Tool 92 system board components 40...
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