Epson AcuLaser C4000 Reference Manual page 306

5. Press the latch on cover A and open the cover.
6. Remove any jammed paper gently with both hands. Be careful
not to tear the jammed paper.
z
Note:
Always try to remove jammed paper with both hands to avoid
tearing it.
If paper is torn, be sure to remove all torn pieces.
294 Troubleshooting