Troubleshooting; Contacting Cisco Or Your Reseller - Cisco 1751V Hardware Installation Manual

Contacting Cisco or Your Reseller

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Troubleshooting

Use the information in this chapter to help isolate problems you might encounter
with the router or to rule out the router as the source of the problem.
This chapter contains the following sections:
Contacting Cisco or Your Reseller
•
Recovering a Lost Password
•
• Problem Solving
If you cannot locate the source of a problem, contact your local reseller for advice.
Before you call, you should have the following information ready:
Chassis type and serial number
•
Maintenance agreement or warranty information
•
Cisco IOS release installed on your router
•
Date you received the router
•
• Brief description of the problem
Brief description of the steps you have taken to isolate the problem
•
Output from the show tech-support EXEC command
•
C H A P T E R
Cisco 1751 Router Hardware Installation Guide
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