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Elo TouchSystems PAY M100 User Manual

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USER MANUAL
Elo Touch Solutions
ELO PAY M100
POS Tablet

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Summary of Contents for Elo TouchSystems PAY M100

  • Page 1 USER MANUAL Elo Touch Solutions ELO PAY M100 POS Tablet...

  • Page 2: Trademark Acknowledgments

    Elo to notify any person of such revisions or changes. Trademark Acknowledgments Elo, Elo (logo), Elo Touch, Elo Touch Solutions, EloView®, are trademarks of Elo and its Affiliates. User Manual – Elo Pay M100 UM600780 Rev A page 2 of 87...

  • Page 3: Table Of Contents

    Unpacking and Initial Inspection ..........................................18 Micro SD/ SIM and PSAM Card Installation ......................................20 System & Power ................................................22 Charging the Elo Pay M100 through power adapter: ....................................22 Charging Safety Features: ............................................22 User Manual – Elo Pay M100...
  • Page 4 Customize and add a shortcut to the Home Screen ....................................33 Section 3: System Settings................... 34 Network & Internet ............................................34 Wi-Fi ....................................................34 Mobile Network ................................................35 Airplane Mode ................................................36 Wi-Fi hotspot ................................................36 User Manual – Elo Pay M100 UM600780 Rev A page 4 of 87...
  • Page 5 Battery Saver ................................................. 43 Battery Manager ................................................43 Battery Percentage ............................................... 44 Display................................................45 Auto Idle Mode ................................................45 Brightness Level ................................................45 Nigh Light Feature ................................................ 45 User Manual – Elo Pay M100 UM600780 Rev A page 5 of 87...
  • Page 6 Default Notification Sound ............................................50 Advanced ..................................................51 Storage ................................................52 Storage ................................................... 52 Storage Manager ................................................52 SD card ................................................... 52 Wakeup Source ............................................. 53 Permission Manger............................................... 53 User Manual – Elo Pay M100 UM600780 Rev A page 6 of 87...
  • Page 7 Date & Time .................................................. 60 Reset options................................................. 61 Multiple users................................................61 To switch users ................................................62 To add user ..................................................62 To delete guest from the device..........................................62 User Manual – Elo Pay M100 UM600780 Rev A page 7 of 87...
  • Page 8 NFC / EMV ..................................................73 SCR ....................................................74 MSR (Optional) ................................................75 About Elo Pay M100 Factory Full Reset ........................................76 Section 5: Maintenance and Troubleshooting ............77 Elo Pay M100 Care and Handling ..........................................77 Section 6: Elo Service and Support ................78 Elo Service and Support ...............................................
  • Page 9 Electronic Regulatory Labels ....................................Error! Bookmark not defined. Power Specifications ..............................................86 Section 8: Warranty Information .................. 87 Visit our website www.elotouch.com for the latest information below: ......................87 User Manual – Elo Pay M100 UM600780 Rev A page 9 of 87...

  • Page 10: Section 1: Introduction

    Product Description Thank you for choosing Elo Pay M100 POS tablet, it delivers an enterprise-grade, Android POS computer ready to help you assist customers. This all-in- one device offers built-in capabilities to accept payments, conduct business, and track sales all from the palm of your hand. Complete with a 10-inch FHD touch display, integrated payment, flexible Android 12 OS, and Qualcomm 660 octa-core processor, the Elo Pay M100 provides seamless integration, effortless provisioning, and simplified device management via EloView®...

  • Page 11: Pci-Pts

    Please also ensure they are disposed of in a secure manner at the end of that period. Failure to do so may result in charge-backs or fraudulent activity. User Manual – Elo Pay M100 UM600780 Rev A page 11 of 87...
  • Page 12 Secure remote software updates Software updates will be carried out automatically by the Elo Terminal Management System. This system ensures only authenticated payment software is loaded onto your terminal. User Manual – Elo Pay M100 UM600780 Rev A page 12 of 87...
  • Page 13 13. Maintain instructional documentation/training programs for cardholders, resellers, & integrators As well as the information in this user manual, Elo will make available to you via its website www.elotouch.com for further information regarding PCI DSS compliance. User Manual – Elo Pay M100 UM600780 Rev A page 13 of 87...

  • Page 14: Overview - Specifications

    Amex ExpressPay  Supported Payment Schemes Discover D-PAS  UnionPay QuickPass  JCB Jspeedy   Interac Flash  Common SECC / UKCC  Cellular 4G LTE User Manual – Elo Pay M100 UM600780 Rev A page 14 of 87...
  • Page 15 CE (Europe) – Class B RCM (Australia) (In progress/TBC) 8kV contact, 15kV air, Criteria B Drop Rating Multiple 1m drops per MIL-STD-810G standard Ingress Protection/Sealing IP54 per IEC standard 60529 User Manual – Elo Pay M100 UM600780 Rev A page 15 of 87...

  • Page 16: Features: Front View

    Features: Front View User Manual – Elo Pay M100 UM600780 Rev A page 16 of 87...

  • Page 17: Features: Back View

    Features: Back View User Manual – Elo Pay M100 UM600780 Rev A page 17 of 87...

  • Page 18: Section 2: Getting Started

    Keep the packing material and shipping carton, which must be re-used whenever the device is shipped. Do not use a device that has been damaged or tampered with. The Elo Pay M100 comes equipped with tamper-evident label(s). If any of the label or components appears damaged, please notify the shipping company and your Elo representatives or service provider immediately.

  • Page 19: Battery Safety Precautions

    The customer shall be responsible for any cost associated with the remediation of such cases. User Manual – Elo Pay M100 UM600780 Rev A page 19 of 87...

  • Page 20: Battery Installation

    Battery Installation User Manual – Elo Pay M100 UM600780 Rev A page 20 of 87...

  • Page 21: Micro Sd/ Sim And Psam Card Installation

    Remove the back cover and the battery, install the uSD card, SAM card and SIM card (Cellular SKU only).  Lock battery using side latches to smoothly reinstall the back cover.  User Manual – Elo Pay M100 UM600780 Rev A page 21 of 87...

  • Page 22: System & Power

    System & Power Charging the Elo Pay M100 through power adapter: The Elo Pay M100 is powered by a rechargeable battery (Li-ion polymer Battery). A charger (USB-C type wall adapter) is included with the  M100 in the box. With Qualcomm Quick Charge to 90% will take about 180 minutes.

  • Page 23: Power / Function Buttons Features And Gestures

    The following gesture will only work if the programmable function buttons are set as “Volume up and down”. See Key Remap from Settings. • Pressing power button twice will activate Camera. To enable or disable this feature see “Settings → System → Gestures” on this user manual.  User Manual – Elo Pay M100 UM600780 Rev A page 23 of 87...

  • Page 24: Status Bar Icons And Definitions (For Reference)

    Status Bar Icons and Definitions (for reference) User Manual – Elo Pay M100 UM600780 Rev A page 24 of 87...

  • Page 25: About Touch Gestures

    Spread – Zoom in Touch surface with two finger and move them apart. Pinch – Zooming out Touch surface with two fingers and bring them closer together. User Manual – Elo Pay M100 UM600780 Rev A page 25 of 87...

  • Page 26: Out Of Box Experience (Oobe)

    • Follow on-screen instructions to complete the setup. • To enroll with EloView® you must connect to Wi-Fi. Step 3: • EloView® Home (screen locked at default). User Manual – Elo Pay M100 UM600780 Rev A page 26 of 87...

  • Page 27: Eloview® Home Screen

    The EloView® Home Screen is the starting point for navigating of the device. You can place your favorite apps and widgets here. Note: The images below may appear differently on your Elo Pay M100 device. Navigation Bar Back – Return to the previous page.

  • Page 28: Eloview® Quick Settings

    Volume Move slide bar Left • or Right to adjust the volume. Admin Settings Shortcut to System Settings User Manual – Elo Pay M100 UM600780 Rev A page 28 of 87...

  • Page 29: Lock And Home Screens

    To Lock the screen, press the power button once. Navigation Bar Back – Return to the previous page. Home – Return to the home screen. Recent App - Return to the previous page. User Manual – Elo Pay M100 UM600780 Rev A page 29 of 87...

  • Page 30: Notification Panel

    To customize notification alerts, drag the notification halfway to the left or right then tap setting. • To exit tap Navigation Bar feature or swipe up the notification alert menu. User Manual – Elo Pay M100 UM600780 Rev A page 30 of 87...

  • Page 31: Quick Access Panel

    If the Notification Panel is open swipe down from the Quick Settings bar. • For additional shortcut Icon’s swipe screen from right to left. • Tap Navigation Bar to exit. User Manual – Elo Pay M100 UM600780 Rev A page 31 of 87...

  • Page 32: Application Drawer

    Swipe up the Navigation Bar from the Home Screen. • To open an application, tap once. • To exit from the Application Drawer, tap the Navigation Bar or swipe down. User Manual – Elo Pay M100 UM600780 Rev A page 32 of 87...

  • Page 33: Customize And Add A Shortcut To The Home Screen

    To remove a shortcut Icon from home screen, press and hold the Icon then drag the Icon to “X Remove”. • To uninstall an app, press and hold then drag the icon to “Uninstall”. User Manual – Elo Pay M100 UM600780 Rev A page 33 of 87...

  • Page 34: Section 3: System Settings

    (QR code) icon to the right of Add network. • Position the viewfinder over the QR code on another device. Sharing Wi-Fi using QR code • setting of the connected device. • (Share) icon. User Manual – Elo Pay M100 UM600780 Rev A page 34 of 87...

  • Page 35: Mobile Network

    & limit. Automatically Select Network / APN Access Point Names • Tap Access Point Names under SIMs section. • Tap toggle switch to enable Automatic network select. User Manual – Elo Pay M100 UM600780 Rev A page 35 of 87...

  • Page 36: Airplane Mode

    The mobile POS must be connected to Wi-Fi or cellular network (cellular SKUs). See Network & Internet connection on this user manual. • Tap Hotspot and tethering. • Tap Wi-Fi hotspot. User Manual – Elo Pay M100 UM600780 Rev A page 36 of 87...

  • Page 37: Usb Tethering

    Place the mobile POS into the Elo hub. • Set Wi-Fi to disable. Go to Wi-Fi settings, tap Use Wi-Fi to disable  • Tap Ethernet. • Tap toggle switch to enable User Manual – Elo Pay M100 UM600780 Rev A page 37 of 87...

  • Page 38: Connected Devices

    → Connected devices Bluetooth Note: Elo Pay M100 supports Bluetooth 5.1 Classic/LE and Beacon; to remain PCI-PTS compliant, only devices supporting Bluetooth Security Mode -4 (Authenticated Link / Secure Connection) can be paired and connected to the Elo mobile POS. Note: Make sure the BT device is on discoverable.
  • Page 39 Note: Make sure Elo Pay M100 and printer are connected to the same network. • Tap Connection preferences. • Tap Printing. • Tap Default Print Service. • Tap toggle switch to ON • 3-dots menu. • Tap Add printer. To add a printer using Wi-Fi printer: •...

  • Page 40: Usb

    For data transfer and network sharing using a USB connection. Note: To activate the USB settings, connect the USB cable from Elo Pay M100 to another device or PC. Once the Elo Pay M100 detects the device, it will become available in the USB preference settings.

  • Page 41: Apps

    In the App property settings, you can also DISABLE, ENABLE, and FORCE STOP the app. • To enable or disable notifications, tap Notifications. Then enable all notifications. • To add a dot for unread notifications, tap Allow notification dot. User Manual – Elo Pay M100 UM600780 Rev A page 41 of 87...

  • Page 42: Notifications

    Tap Notification on lock screen. Then follow on-screen instruction on how notifications appear in the lock screen. Setting Emergency alerts • Tap Wireless emergency alerts from the Notifications screen. User Manual – Elo Pay M100 UM600780 Rev A page 42 of 87...

  • Page 43: Battery

    When the Battery Manager detects that apps are draining the battery, you will have the option to restrict the application. Restricted apps may not work properly, and notifications may be delayed. • Tap Battery Manager. • Tap Use Battery Manager to enable. User Manual – Elo Pay M100 UM600780 Rev A page 43 of 87...

  • Page 44: Battery Percentage

    This feature will show battery percentage in the status bar. • To enable and disable, tap Battery percentage. Battery Usage This feature will show all list of all apps how much battery power they are using. User Manual – Elo Pay M100 UM600780 Rev A page 44 of 87...

  • Page 45: Display

    Adaptive Brightness This feature will automatically adjust the screen brightness to your environment. • Tap Adaptive Brightness. • Tap Adaptive Brightness to enable or disable User Manual – Elo Pay M100 UM600780 Rev A page 45 of 87...

  • Page 46: Advanced

    • Tap Auto-rotation screen to enable or disable. Font size • Tap Font size. • Move the slider bar left or right to adjust the text size. User Manual – Elo Pay M100 UM600780 Rev A page 46 of 87...

  • Page 47: Display Size

    Select the orientation from the following option. • Tap to save. Screen Density • Tap Screen Density. • Select the density from the following option. • Tap to save. User Manual – Elo Pay M100 UM600780 Rev A page 47 of 87...

  • Page 48: Wallpaper

    Snapdragon Gallery → Download – Picture – Screenshot  • Select an image or picture you want as a wallpaper from the folders. • Tap Set Wallpaper. User Manual – Elo Pay M100 UM600780 Rev A page 48 of 87...

  • Page 49: Sound

    Tap TURN ON NOW, to enable Do not Disturb, To manage settings, tap a feature you wish to manage and follow on-screen instructions to complete the set up.  User Manual – Elo Pay M100 UM600780 Rev A page 49 of 87...

  • Page 50: Default Notification Sound

    , tap toggle switch.  Default Notification Sound • Tap Default notification sound. • Select a sound from the list (e.g., Pixie Dust) and tap OK to save. User Manual – Elo Pay M100 UM600780 Rev A page 50 of 87...

  • Page 51: Advanced

    Screen Locking Sound To enable or disable , tap Screen locking Sounds.  Advanced  To enable or disable on the following features below, tap a feature. User Manual – Elo Pay M100 UM600780 Rev A page 51 of 87...

  • Page 52: Storage

    To manage SD card, tap SD card. To safely eject SD card, tap eject.  To remount the SD card, tap SD card.  Tap MOUNT.  User Manual – Elo Pay M100 UM600780 Rev A page 52 of 87...

  • Page 53: Wakeup Source

    , tap Show passwords. Lock Screen This will show all notification content in the lock screen. • To enable and disable , tap Lock screen. User Manual – Elo Pay M100 UM600780 Rev A page 53 of 87...

  • Page 54: Location

    To scan for Wi-Fi networks and Bluetooth, tap Wi-Fi and Bluetooth scanning, Note: This feature allows app and services to scan for Wi-fi networks and Bluetooth anytime. This can be used to improve location-based features and services. User Manual – Elo Pay M100 UM600780 Rev A page 54 of 87...

  • Page 55: Security

    Enter a PIN number must be at least 4 digits minimum and tap NEXT. • Re-enter PIN numbers and tap CONFIRM. • Follow on-screen instruction and tap DONE. User Manual – Elo Pay M100 UM600780 Rev A page 55 of 87...

  • Page 56: Password Security

    If prompted enter the Password (only applicable for PIN, PATTERN and PASSWORD security). • Tap None to remove screen lock. • Tap YES. • Tap REMOVE to confirm. User Manual – Elo Pay M100 UM600780 Rev A page 56 of 87...

  • Page 57: Accounts

    Enter an email account. • Enter an Account type you want to add (PERSONAL - POP3 or PERSONAL – IAMP). • Follow the on-screen instructions to complete the setup. User Manual – Elo Pay M100 UM600780 Rev A page 57 of 87...

  • Page 58: Accessibility

    , tap the feature. • To adjust slide bar, drag slider right or left. • For other settings, tap the feature and follow the on-screen instruction to complete the setup. User Manual – Elo Pay M100 UM600780 Rev A page 58 of 87...

  • Page 59: System

    After choosing a language, tap 3-dots menu then tap Remove. • To change a language e.g., from English to Espanol, tap English then tap • Tap OK to remove selected language. User Manual – Elo Pay M100 UM600780 Rev A page 59 of 87...

  • Page 60: Date & Time

    Tap Time then enter time.  To set time zone, tap Set time zone automatically and/or Use location to set time zone to select your time zone.  User Manual – Elo Pay M100 UM600780 Rev A page 60 of 87...

  • Page 61: Reset Options

    From the list, select an item to reset then tap to execute and follow on-screen instruction.  Multiple users Tap Multiple users.  Tap toggle switch to  User Manual – Elo Pay M100 UM600780 Rev A page 61 of 87...

  • Page 62: To Switch Users

    3-dot menu from Multiple Users screen. • Tap Delete Guest from this device. To rename Admin Profile info • admin. • Enter the name. • Tap OK to save. User Manual – Elo Pay M100 UM600780 Rev A page 62 of 87...

  • Page 63: About Device

    Tap once to view Model to the hardware and Serial number information.  Tap once to view Model description. Tap once to view IMEI information – IMEI and IMEI SV (Cellular SKUs).  User Manual – Elo Pay M100 UM600780 Rev A page 63 of 87...
  • Page 64 Tap once to view Android version – Security, System update, Baseband  version, Kernel version and Build number. IP address/Wi-Fi/Bluetooth information.  Up time  Build Number  User Manual – Elo Pay M100 UM600780 Rev A page 64 of 87...

  • Page 65: Section 4: Operational

    Flash Mode – For flash control. Options include Auto, On, Off. Color Filter – For photo effect. Options include Mono – Sepia – Negative – Solarize – Posterize – Aqua. Shutter Release – For taking picture. User Manual – Elo Pay M100 UM600780 Rev A page 65 of 87...
  • Page 66 For eliminating the discoloration in an image due to certain colors in the scene having more  intensity and/or a higher or lower “temperature”. Play a tone when taking a picture.  For changing the file format of picture.  User Manual – Elo Pay M100 UM600780 Rev A page 66 of 87...

  • Page 67: Video Features

    Video Capture Control – Start/Stop capturing video. Pause/Resume – Pause/Resume capturing video. Flash Mode – For flash control. Options include Auto, On, Off. Microphone – For capturing sound on video. User Manual – Elo Pay M100 UM600780 Rev A page 67 of 87...
  • Page 68 HFR refers to higher frame rates than typical prior practice (e.g., 24 fps for standard movies).  For restoring default settings.  Shows camera application version information.  User Manual – Elo Pay M100 UM600780 Rev A page 68 of 87...

  • Page 69: Take A Picture And Record Video

    To zoom an object or scene place two fingers on the screen together, spreads them apart to zoom in and pinch to zoom out.  To auto focus an object or scene, tap touch screen.  User Manual – Elo Pay M100 UM600780 Rev A page 69 of 87...

  • Page 70: About File Application

    To delete files from the folders above, press and hold an item or tap 3 dots menu to select all items in the folder. • to delete. • Tap OK to confirm. User Manual – Elo Pay M100 UM600780 Rev A page 70 of 87...

  • Page 71: Copy And Move Files

    Icon  For more options hold an item from the folders above.  3 dots menu and choose from the following options and follow on-screen instructions.  User Manual – Elo Pay M100 UM600780 Rev A page 71 of 87...

  • Page 72: Scanning Qr Code With Integrated Camera

    Below the QR code picture, tap the QR icon • Tap the content of the QR code • • After tapping the content (www.elotouch.com), the website will open User Manual – Elo Pay M100 UM600780 Rev A page 72 of 87...

  • Page 73: Nfc / Emv

    When device is ready to read, place the NFC card at the location as show below.  When the card is read by default a beep sound will turn ON.  User Manual – Elo Pay M100 UM600780 Rev A page 73 of 87...

  • Page 74: Scr

    To start reading SCR, open the Elo demo Payment app or depending which application is installed.  Follow the on-screen instructions.  Insert the card at the location.  User Manual – Elo Pay M100 UM600780 Rev A page 74 of 87...

  • Page 75: Msr (Optional)

    To start reading MSR, open the Elo demo Payment app or depending which application is installed.  Follow the on-screen instructions.  Swipe the card at the location.  User Manual – Elo Pay M100 UM600780 Rev A page 75 of 87...

  • Page 76: About Elo Pay M100 Factory Full Reset

    About Elo Pay M100 Factory Full Reset A full factory reset should only be performed if all other recovery methods have failed and all other troubleshooting options. Perfoming a full factory reset results in loss of data. This options will recover the original factory image state by erasing all data in the main storage on the Elo handheld computer.

  • Page 77: Section 5: Maintenance And Troubleshooting

    Note: The Elo Pay M100 terminal comes equipped with tamper evident labels. The terminal unit contains no user serviceable parts. Do not, under any circumstance, attempt to disassemble the terminal. Perform only those adjustments troubleshooting actions specified in this user guide. For all other services, contact your local Elo service provider.

  • Page 78: Section 6: Elo Service And Support

    RMA process for how to return one or more Elo Pay M100 terminals for repair or replacement. Get the product PN and SN from the printed labels on the back of each Elo Pay M100 terminal to be returned.

  • Page 79: Section 7: Regulatory Information

    § 15.19 This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device. User Manual – Elo Pay M100 UM600780 Rev A page 79 of 87...

  • Page 80: Rf Exposure Information (Sar)

    IEEE 1528 and IEC 62209. This equipment should be installed and operated with minimum distance 0 cm between the radiator and your body. This device and its antenna(s) must not be co-located or operating in conjunction with any other User Manual – Elo Pay M100 UM600780 Rev A page 80 of 87...
  • Page 81 In order to meet emission and immunity requirements, the user must observe the following: Use only the provided I/O cables to connect this digital device with any computer. ii. To ensure compliance, use only the provided manufacturer’s approved line cord. User Manual – Elo Pay M100 UM600780 Rev A page 81 of 87...

  • Page 82: Radio Equipment Directive

    The exposure standard for wireless devices employs a unit of measurement known asSpecific Absorption Rate, or SAR.The SAR limit set by the CE is 10g 2.0 W/Kg. For body-wornoperation, this device has been tested and meets the CE RF exposure guidelines for use User Manual – Elo Pay M100 UM600780 Rev A page 82 of 87...
  • Page 83 Any accesspryused with this device for body-worn operation must keep the device a minimum of 0 cmaway from the body. User Manual – Elo Pay M100 UM600780 Rev A page 83 of 87...
  • Page 84 Note: WCDMA and LTE are only applicable to models EMC-M100C. The remaining parts, models EMC-M100 and EMC-M100C are completely identical User Manual – Elo Pay M100 UM600780 Rev A page 84 of 87...

  • Page 85: Agency Certifications

    The following certifications and marks have been issued or declared for this peripheral: UL, FCC (US) – Class B.  cUL, IC (Canada).   CB (International Safety). CE (Europe) – Class B.   RCM (Australia). (In progress/TBC) User Manual – Elo Pay M100 UM600780 Rev A page 85 of 87...

  • Page 86: Waste Electrical & Electronic Equipment Directive (Weee)

    This unit is intended to be supplied by an UL approval external DC power source, output is compliant with ES1, meets LPS or PS2, rated 9Vdc/2A minimum and maximum ambient temperature 40°C minimum. User Manual – Elo Pay M100 UM600780 Rev A page 86 of 87...

  • Page 87: Section 8: Warranty Information

    Tel +1 408 597 8000 Tel +86 (21) 3329 1385 Fax +32 (0)16 70 45 49 elosales.latam@elotouch.com Fax +1 408 597 8001 Fax +86 (21) 3329 1400 elosales@elotouch.com elosales.na@elotouch.com www.elotouch.com.cn User Manual – Elo Pay M100 UM600780 Rev A page 87 of 87...