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Elo TouchSystems PAY M100 Service Manual

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Rev
Author
1
Boyd
2
Rey Liu
SM000017 Rev. 2
Last Printed 5/23/2024
SERVICE MANUAL, ELO PAY M100
Date
27/11/2023
First version
Update the Service Manual P/N
UNCONTROLLED COPY OF A RELEASED DOCUMENT FROM DOCUMENTATION SERVICES.
~ VERIFY LATEST REVISION LEVEL PRIOR TO USE ~
SM000017
Description
Sheet 1 of 43

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Summary of Contents for Elo TouchSystems PAY M100

  • Page 1 SM000017 SERVICE MANUAL, ELO PAY M100 Author Date Description 27/11/2023 First version Boyd Update the Service Manual P/N Rey Liu UNCONTROLLED COPY OF A RELEASED DOCUMENT FROM DOCUMENTATION SERVICES. Sheet 1 of 43 SM000017 Rev. 2 ~ VERIFY LATEST REVISION LEVEL PRIOR TO USE ~...

  • Page 2: Table Of Contents

    SM000017 SERVICE MANUAL, ELO PAY M100 Table of Contents 1. Product Specification Overview ..........................3 2. System Block Diagram ............................4 2.1. System Connection ..............................5 2.2. Wiring Schematic ..............................6 2.3. Current Software/FW list ............................7 2.4. Scaler, EDID, FW Programming Procedures ......................7 2.5.

  • Page 3: Product Specification Overview

    SM000017 SERVICE MANUAL, ELO PAY M100 Product Specification Overview Model ELO P/N Description EMC-M100C E121593 EMC-M100C-S-A12-GMS-4G-6E-NA-BK EMC-M100C E121790 EMC-M100C-NS-A12-GMS-4G-6E-NA-BK EMC-M100C E287818 EMC-M100C-SM-A12-GMS-4G-6E-NA-BK EMC-M100C E121973 EMC-M100C-S-A12-GMS-4G-6E-EU-BK EMC-M100C E122179 EMC-M100C-NS-A12-GMS-4G-6E-EU-BK EMC-M100C E288007 EMC-M100C-SM-A12-GMS-4G-6E-EU-BK EMC-M100 E121214 EMC-M100-S-A12-GMS-4G-6E-G-BK EMC-M100 E121405 EMC-M100-NS-A12-GMS-4G-6E-G-BK EMC-M100 E287625 EMC-M100-SM-A12-GMS-4G-6E-G-BK UNCONTROLLED COPY OF A RELEASED DOCUMENT FROM DOCUMENTATION SERVICES.

  • Page 4: System Block Diagram

    SM000017 SERVICE MANUAL, ELO PAY M100 2. System Block Diagram UNCONTROLLED COPY OF A RELEASED DOCUMENT FROM DOCUMENTATION SERVICES. SM000017 Rev. 2 Sheet 4 of 43 ~ VERIFY LATEST REVISION LEVEL PRIOR TO USE ~ Last Printed 5/23/2024...

  • Page 5: System Connection

    SM000017 SERVICE MANUAL, ELO PAY M100 2.1.System Connection UNCONTROLLED COPY OF A RELEASED DOCUMENT FROM DOCUMENTATION SERVICES. SM000017 Rev. 2 Sheet 5 of 43 ~ VERIFY LATEST REVISION LEVEL PRIOR TO USE ~ Last Printed 5/23/2024...

  • Page 6: Wiring Schematic

    SM000017 SERVICE MANUAL, ELO PAY M100 2.2.Wiring Schematic UNCONTROLLED COPY OF A RELEASED DOCUMENT FROM DOCUMENTATION SERVICES. SM000017 Rev. 2 Sheet 6 of 43 ~ VERIFY LATEST REVISION LEVEL PRIOR TO USE ~ Last Printed 5/23/2024...

  • Page 7: Current Software/Fw List

    SM000017 SERVICE MANUAL, ELO PAY M100 2.3.Current Software/FW list Software Elo Part Tool Version Update Used on which PN Description Utility name Number Information date OS Image 2.4.Scaler, EDID, FW Programming Procedures SW：Download "QFILE" program, use type c & usb port line to connect the device with PC.

  • Page 8: Mechanical Replacement Parts List (B.o.m)

    SM000017 SERVICE MANUAL, ELO PAY M100 3. Mechanical Replacement Parts List (B.O.M) (ME) List entire BOM Part Number Description Q'ty Unit 120100135 LCM+TP MODULE 3MT5780116 Front case ASM 3MT5780203 Main antenna frame 3MT5780704 WIFI antenna frame UNCONTROLLED COPY OF A RELEASED DOCUMENT FROM DOCUMENTATION SERVICES.
  • Page 9 SM000017 SERVICE MANUAL, ELO PAY M100 MT5781AB Main antenna SUB PCBA MT5781AA SIM SUB PCBA 130100167 RTC sub battery 3MT5780115 Back case ASM 3MT5780201 Battery cover 3MT5781107 LCM_MESH 3MT5780703 GPS+WIFI antenna frame 3MT5780204 DIV antenna frame MT57864Q Main PCBA MT5781AU...
  • Page 10 SM000017 SERVICE MANUAL, ELO PAY M100 Screw torque SPEC SPEC Torque Thread No PN / Description Where use Unit Q'ty (Kgf-cm) Length Material Type Head Surface (mm) AISI- Machine Electroplating M1.4 Pan(#1) 1± 0.1 1018 Screw Zn/BL AISI- Machine Electroplating M1.4...

  • Page 11: Packaging Specifications And Pallet Loading

    SM000017 SERVICE MANUAL, ELO PAY M100 4. Packaging Specifications and Pallet Loading (from a service perspective, what are the recommended shipping specifications) 1. put device ,cabel ,adapter into paper pulp ,then one box packs the paper plup 2. 4 pcs box in one big carton 3.

  • Page 12: Trouble Shooting Guide

    SM000017 SERVICE MANUAL, ELO PAY M100 5. Trouble Shooting Guide ISSUE POSSIBLE CAUSES SOLUTION No display or touch Unit is powered off Press or toggle the power activity button to turn unit on Problem with power source Fix/replace outlet or power...
  • Page 13 SM000017 SERVICE MANUAL, ELO PAY M100 touch capability Defective controller Replace touch controller Touch Screen is damaged Replace screen. The screen and Bezel are a sub assembly. Incorrect Touch Firmware Install correct firmware FPC not inserted in controller Confirm FPC is installed...
  • Page 14 SM000017 SERVICE MANUAL, ELO PAY M100 SD card seat structure is damaged Replace the mainboard Unable to connect to PC The USB cable is not properly assembled Reinsert the USB cable or external HUB The mainboard software version is Re-download the correct...
  • Page 15 SM000017 SERVICE MANUAL, ELO PAY M100 Mic failure Secondary Mic fpc is not installed properly Reinstall secondary Mic fpc The mainboard software version is The mainboard software abnormal version is abnormal The main Mic or secondary Mic is damaged Replace secondary Mic or...
  • Page 16 SM000017 SERVICE MANUAL, ELO PAY M100 abnormal motherboard software version The PASM card function BCM58101 firmware is not downloaded or Re-download or update is abnormal updated firmware The PSAM card slot is damaged Replace the mainboard The CA8003 or BCM58101 chip is damaged...
  • Page 17 SM000017 SERVICE MANUAL, ELO PAY M100 damaged , replace it with a new WiFi antenna WiFi signal is weak Re-download the software version Mainboard WiFi antenna spring is broken Check whether the WiFi antenna spring on the mainboard is damaged. If...
  • Page 18 SM000017 SERVICE MANUAL, ELO PAY M100 refix the WiFi coaxial line The NFC card cannot be The NFC antenna is incorrectly fixed Check whether the NFC recognized, or the NFC antenna is correctly fixed. If card is too close not, refix the NFC antenna...
  • Page 19 SM000017 SERVICE MANUAL, ELO PAY M100 damaged , replace it with a new main antenna 4G signal is weak Re-download the software version main Check whether the main Sub board antenna spring is broken antenna spring on the sub board is damaged. If damaged,...
  • Page 20 SM000017 SERVICE MANUAL, ELO PAY M100 UNCONTROLLED COPY OF A RELEASED DOCUMENT FROM DOCUMENTATION SERVICES. SM000017 Rev. 2 Sheet 20 of 43 ~ VERIFY LATEST REVISION LEVEL PRIOR TO USE ~ Last Printed 5/23/2024...

  • Page 21: Function Test For After Repair

    SM000017 SERVICE MANUAL, ELO PAY M100 6. Function Test for after repair Function Required Accessory For, Payment(WIFI) For, Payment (EU/US) Remark Enter CIT Test APK and select the Tamper Sensor corresponding "Tamper Test" item to check. Enter CIT Test APK and select the...
  • Page 22 SM000017 SERVICE MANUAL, ELO PAY M100 Enter CIT Test APK and select the Earphones Earphones corresponding "Earphones Test" item to check. Enter CIT Test APK and select the WiFi Wi-Fi AP corresponding "MIC,Speaker Test" item to check. Enter CIT Test APK and select the MIC/Speaker corresponding "Wifi- Test"...
  • Page 23 SM000017 SERVICE MANUAL, ELO PAY M100 Enter CIT Test APK and select the Motor corresponding "Montor Test" item to check. Enter CIT Test APK and select the Motor corresponding "Montor Test" item to check. Enter CIT Test APK and select the G-sensor corresponding "G-sensor Test"...

  • Page 24: Disassembly / Assembly Procedure

    SM000017 SERVICE MANUAL, ELO PAY M100 7. Disassembly / Assembly Procedure 7.1.1. REMOVE BATTERY 1. Pry off the battery cover by plastic spudger or metal spudger wrapped by masking tape. Remove the battery cover by hand. UNCONTROLLED COPY OF A RELEASED DOCUMENT FROM DOCUMENTATION SERVICES.
  • Page 25 SM000017 SERVICE MANUAL, ELO PAY M100 2. Push aside the battery fixing plates after removing battery cover. 3. Take out the battery. Remove 7.1.1 parts. As shown in figure above. UNCONTROLLED COPY OF A RELEASED DOCUMENT FROM DOCUMENTATION SERVICES. SM000017 Rev. 2...
  • Page 26 SM000017 SERVICE MANUAL, ELO PAY M100 2 REMOVE ACCESSORY (Scanner, MSR or Fingerprint Reader) 7.1. 7.1.2.1 Remove acc. screw plugs, acc. screws and accessories Remove screw plugs with Needle-nosed tweezers. Remove M2.5 PH machine screws. Electric screwdriver torsion is 3kgf·cm.
  • Page 27 SM000017 SERVICE MANUAL, ELO PAY M100 6.3 REMOVE LCM+TP MODULE Use heat table to heat the LCM+TP module at 85℃ for 5 minutes. Partially pull up the TP by vacuum chuck. Insert a plastic spudger into the gap to peel the TP from front case.(Attention: TP adhesive and LCM-MESH are damaged after disassembly.) Remove M1.4 PH machine screws and TP connector fix plate by phillips screwdriver.
  • Page 28 SM000017 SERVICE MANUAL, ELO PAY M100 Remove 6.3 parts. As shown in figure above. 6.4 REMOVE BACK CASE ASM 6.4.1 Remove screw plugs of back case Remove screw plugs with Needle-nosed tweezers. UNCONTROLLED COPY OF A RELEASED DOCUMENT FROM DOCUMENTATION SERVICES.
  • Page 29 SM000017 SERVICE MANUAL, ELO PAY M100 6.4.2 Remove screws of back case Remove R&L speaker aluminum foil. Remove M1.4 PH machine screws.Electric screwdriver torsion is 1kgf·cm. UNCONTROLLED COPY OF A RELEASED DOCUMENT FROM DOCUMENTATION SERVICES. SM000017 Rev. 2 Sheet 29 of 43...
  • Page 30 SM000017 SERVICE MANUAL, ELO PAY M100 6.4.3 Remove back case asm Remove 6.4 parts. As shown in figure above. UNCONTROLLED COPY OF A RELEASED DOCUMENT FROM DOCUMENTATION SERVICES. SM000017 Rev. 2 Sheet 30 of 43 ~ VERIFY LATEST REVISION LEVEL PRIOR TO USE ~...
  • Page 31 SM000017 SERVICE MANUAL, ELO PAY M100 6.5 REMOVE SCR ASM 6.5.1 Remove security cover screws and connector Remove M1.4 PH machine screws.Electric screwdriver torsion is 1kgf·cm.Remove SCR module connector. 6.5.2 Remove SCR ASM screws and SCR ASM Remove M1.4 PH machine screws.Electric screwdriver torsion is 1kgf·cm.Remove SCR module.
  • Page 32 SM000017 SERVICE MANUAL, ELO PAY M100 Remove 6.5 parts. As shown in figure above. UNCONTROLLED COPY OF A RELEASED DOCUMENT FROM DOCUMENTATION SERVICES. SM000017 Rev. 2 Sheet 32 of 43 ~ VERIFY LATEST REVISION LEVEL PRIOR TO USE ~ Last Printed 5/23/2024...
  • Page 33 SM000017 SERVICE MANUAL, ELO PAY M100 6.6 REMOVE MAIN PCBA 6.6.1 Remove RF cables and connectors of main PCBA 6.6.2 Remove DIV antenna frame and GPS+WIFI antenna frame Remove M1.4 PH machine screws.Electric screwdriver torsion is 1kgf·cm.Remove antenna frames. UNCONTROLLED COPY OF A RELEASED DOCUMENT FROM DOCUMENTATION SERVICES.
  • Page 34 SM000017 SERVICE MANUAL, ELO PAY M100 6.6.3 Remove screws and main PCBA Remove M1.4 PH machine screws.Electric screwdriver torsion is 1kgf · cm.Remove main PCBA.(Note:After remove main PCBA,take out the rear camera and assemble it to the main PCBA.) UNCONTROLLED COPY OF A RELEASED DOCUMENT FROM DOCUMENTATION SERVICES.
  • Page 35 SM000017 SERVICE MANUAL, ELO PAY M100 Remove 6.6 parts. As shown in figure above. 6.7 REMOVE SIM SUB PCBA 6.7.1 Remove RTC sub battery 6.7.2 Remove screws and SIM sub PCBA UNCONTROLLED COPY OF A RELEASED DOCUMENT FROM DOCUMENTATION SERVICES.
  • Page 36 SM000017 SERVICE MANUAL, ELO PAY M100 Remove M1.4 PH machine screws.Electric screwdriver torsion is 1kgf·cm.Remove SIM sub PCBA. Remove 6.7 parts. As shown in figure above. 6.8 REMOVE MAIN ANTENNA SUB PCBA 6.8.1 Remove main antenna frame Remove M1.4 PH self-tapping screws.Electric screwdriver torsion is 1kgf·cm.Remove main antenna frame.
  • Page 37 SM000017 SERVICE MANUAL, ELO PAY M100 6.8.2 Remove screws and main antenna sub PCBA Remove M1.4 PH machine screws.Electric screwdriver torsion is 0.6kgf·cm.Remove connector and main antenna sub PCBA. UNCONTROLLED COPY OF A RELEASED DOCUMENT FROM DOCUMENTATION SERVICES. SM000017 Rev. 2...
  • Page 38 SM000017 SERVICE MANUAL, ELO PAY M100 Remove 6.8 parts. As shown in figure above. 6.9 REMOVE TYPE-C SUB PCBA 6.9.1 Remove WIFI antenna frame Remove M1.4 PH self-tapping screws.Electric screwdriver torsion is 1kgf·cm.Remove WIFI antenna frame. UNCONTROLLED COPY OF A RELEASED DOCUMENT FROM DOCUMENTATION SERVICES.
  • Page 39 SM000017 SERVICE MANUAL, ELO PAY M100 6.9.2 Remove screws and POGO_FPC Remove M1.4 PH machine screws.Electric screwdriver torsion is 1kgf·cm.Remove connector and POGO_FPC. 6.9.3 Remove screws and TYPE-C sub PCBA UNCONTROLLED COPY OF A RELEASED DOCUMENT FROM DOCUMENTATION SERVICES. SM000017 Rev. 2...
  • Page 40 SM000017 SERVICE MANUAL, ELO PAY M100 Remove M1.4 PH machine screws.Electric screwdriver torsion is 1kgf·cm.Remove TYPE-C sub PCBA. Remove 6.9 parts. As shown in figure above. UNCONTROLLED COPY OF A RELEASED DOCUMENT FROM DOCUMENTATION SERVICES. SM000017 Rev. 2 Sheet 40 of 43...
  • Page 41 SM000017 SERVICE MANUAL, ELO PAY M100 Warning § 15.19 This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.
  • Page 42 ~ V E R I F Y L A T E S T R E V I S I O N L E V E L P R I O R T O U S E ~ L a s t P r i n t e d 5 / 2 3 / 2 0 2 4 S h e e t 4 2 o f 4 3 S M 0 0 0 0 1 7 R e v .
  • Page 43 SM000017 SERVICE MANUAL, ELO PAY M100 RF Exposure Information (SAR) The exposure standard for wireless devices employs a unit of measurement known asSpecific Absorption Rate, or SAR.The SAR limit set by the CE is 10g 2.0 W/Kg. For body-wornoperation, this device has been tested and meets the CE RF exposure guidelines for use withan accessory that contains no metal and positions the device a minimum of 0 cm from thebody.
  • Page 44 CE Frequency band [MHz] CE Maximum transmit power Bluetooth BR/EDR/LE 2400-2483.5 ＜20 dBm 2.4G Wifi 2400-2483.5 ＜20 dBm 5Gwifi 5150-5350 < 23 dBm 5470-5725 5.8Gwifi 5725-5850 <13.98 dBm RFID 13.56 GNSS 1559-1610 WCDMA 20.3dBm ~25.7dBm Uplink : Band 1: 1920 ~ 1980MHz Band 5: 824 ~ 849MHz Band 8: 880 ~ 915MHz Downlink:...