Canon imageCLASS MF240dw Series Service Manual

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Service Guide

For Authorized Service Facilities

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Summary of Contents for Canon imageCLASS MF240dw Series

Page 1 Service Guide For Authorized Service Facilities...
Page 2: Revision History
MF240dw Series Service Guide for ASF Published by Canon U.S.A., Inc. One Canon Park Melville, NY 11747-3336 1-800-OK-CANON serviceplanning@cusa.canon.com Canon U.S.A. Homepage: http://www.usa.canon.com Canon U.S.A. e-Support Center Web site: http://www.support.cusa.canon.com Canon U.S.A. ISG Central Web site: http://www.isgcentral.cusa.canon.com Canon Network Access (CNA) Web site: http://www.cna.cusa.canon.com...
Page 3: Copyrights And Trademarks
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.
Page 4: Table Of Contents
MF240dw Series Service Guide for ASF Contents Product Overview ------------------------------------------------------------------------------------------- 1 Product Configuration, Box Contents, and Monthly Print Volume -------------------------- 2 A. Configuration and eCarePAKs -------------------------------------------------------------------------------- 2 B. Box Contents ------------------------------------------------------------------------------------------------------- 3 C. Monthly Print Volume -------------------------------------------------------------------------------------------- 3 III.
Page 5 E. Order/Invoice Inquiry -------------------------------------------------------------------------------------------- 36 Appendix ---------------------------------------------------------------------------------------------------- 37 A. Specifications------------------------------------------------------------------------------------------------------ 37 B. Warranty ------------------------------------------------------------------------------------------------------------- 42 1. imageCLASS MF240dw Series Exchange/Carry-In Limited Warranty -------------------------- 42 2. Canon Toner Cartridge Limited Warranty --------------------------------------------------------------- 43 C. List of Tables------------------------------------------------------------------------------------------------------- 44 D. List of Figures ----------------------------------------------------------------------------------------------------- 44...
Page 6: Product Overview
B&W (black-and-white), wireless laser printers. These models bring the following capabilities to users in a small office or home office environment: • The imageCLASS MF240dw Series machines print in B&W at speeds up to 28 ppm (pages-per-minute) using 1-sided LTR (Letter) paper •...
Page 7: Product Configuration, Box Contents, And Monthly Print Volume
MF240dw Series Service Guide for ASF Product Configuration, Box Contents, and Monthly Print Volume A. Configuration and eCarePAKs Note: All configurations shown are for reference purposes only, and are subject to change without notice. Please refer to the Price List in the CNA (Canon Network Access) Web site www.cna.cusa.canon.com...
Page 8: Box Contents
MF240dw Series Service Guide for ASF Table 2 — eCarePAKs eCarePAKs are available for purchase through an Authorized Canon Reseller or Distributor. For more information, see “eCarePAK Extended Service Plan,” on p. 18. Extended Coverage Model Tier Item Number...
Page 9: Service Authorization
There are no prerequisites for this training course. It is highly recommended that the service technician have: • Prior experience with Canon imageCLASS devices. • Familiarity with common hand tools to disassemble and service Canon devices. imageCLASS MF240dw Series Service Guide for ASF...
Page 10: Course Format
MF240dw Series Service Guide for ASF E. Course Format The CBT provides essential servicing information for the device, and familiarizes the service technician with important areas of the service manual and user’s guide. Learning resources provided as downloads from within this training course...
Page 11: Servicing Notes
MF240dw Series Service Guide for ASF Servicing Notes A. Power and Plug Requirements The imageCLASS MF240 Series devices require a NEMA 5-15 receptacle for proper operation. Before installation, confirm that a proper NEMA receptacle is available for this device. It is not necessary to have a dedicated line.
Page 12: Installation Space Requirements
MF240dw Series Service Guide for ASF B. Installation Space Requirements imageCLASS MF240dw Series approximate installation space requirements are shown below. Always ensure that there is enough space for the service and operation of the device. Keep the back and sides of the machine at least 4” (100 mm) away from a wall for the proper servicing of the equipment.
Page 13 MF240dw Series Service Guide for ASF Table 5 — imageCLASS MF249dw Installation Space Requirements imageCLASS MF249dw Width and Depth Requirements Height Requirements imageCLASS MF240dw Series Service Guide for ASF September 2016 Page 8...
Page 14 MF240dw Series Service Guide for ASF Table 6 — imageCLASS MF247dw Installation Space Requirements imageCLASS MF247dw Width and Depth Requirements Height Requirements imageCLASS MF240dw Series Service Guide for ASF September 2016 Page 9...
Page 15 MF240dw Series Service Guide for ASF Table 7 — imageCLASS MF244dw Installation Space Requirements imageCLASS MF244dw Width and Depth Requirements Height Requirements imageCLASS MF240dw Series Service Guide for ASF September 2016 Page 10...
Page 16: Estimated Installation Time
. This is based on one (1) experienced technician or end-user. D. Notes on the Wireless LAN • The imageCLASS MF240dw Series machines are designed for indoor use, and must be kept at a close distance (approximately 16.4’ (5 m)) from an access point.
Page 17: Firmware Upgrade
1. Upgrading with the UST Firmware is available for download on the Canon USA public Web site (http://www.usa.canon.com/support). When servicing the machine, make sure to go to the Canon USA public Web site, and download the most recent firmware. Note: •...
Page 18: Service Support Tools, Solvents, And Oils
MF240dw Series Service Guide for ASF F. Service Support Tools, Solvents, and Oils The only tools required for servicing the imageCLASS MF240dw Series are a part of the technician’s standard tool set. No special tools are required. The solvent and oil in the table below should also be carried to ensure the imageCLASS MF240dw Series machines are serviced properly.
Page 19: Consumables
The imageCLASS MF240dw Series machines do not have consumable parts that require replacement. The value is based on LTR paper with the factory default print density setting.
Page 20: Limited Warranty And Technical Support
Appendix. B. Technical Support for the End-User The first technical support call from the end-user is handled by CITS (Canon Information Technology Services). The CITS help desk, at 1-800-OK-CANON (652-2666), is available Monday through Friday, 8 A.M. to 8 P.M. EST (Eastern Standard Time), except for holidays.
Page 21: Exchange Service
• Product serial number • A ship to location for the replacement product Canon USA will ship a replacement product to the end-user by the next business day (two (2) business days Exchange Service for Alaska and Hawaii), provided the request is made prior to 4 P.M. EST, Monday through Friday, except for holidays.
Page 22: Internet Support
MF240dw Series Service Guide for ASF 3. Internet Support End-user support is also available via the Canon USA consumer Web site: http://www.usa.canon.com/support. The end-user can access print drivers, software downloads, FAQs (Frequently Asked Questions), register their product, review promotions, and research products. Information for technical support by telephone, e-mail, and ASF locations is also available on the consumer Web site.
Page 23: Ecarepak Extended Service Plan
4 years. The eCarePAK Extended Service Plan enables the customer to extend the service coverage on their Canon product beyond the one (1) year limited warranty. It provides the customer toll-free telephone support, and if needed, Exchange Service for their Canon product for the duration of the extended coverage.
Page 24: Authorized Service Facility Program
• The ASF must inform Canon USA of any changes in company status, including a change of address and changes in service management. • The ASF must have an established line of credit with Canon USA to facilitate the purchase of spare parts, training programs, and other service materials, as required, to support the customer base properly.
Page 25: Asf Technical Support Offerings
ASF Technical Support Offerings A. ASF Support ASFs can contact the Canon Help Desk at CITS Monday through Friday, 8 A.M. to 8 P.M. EST, except for holidays at 1-866-702-2666. Before contacting CITS, a technician must exhaust all other resources including the...
Page 26: Internet Support
“Warranty Compensation Procedures,” on p. 26. To access online support for ASFs, go to www.support.cusa.canon.com, locate the “Authorized Service Facility Login,” and enter the ASF Support Code: imageCLASS2016. This serves as your permanent access ID to the Authorized Service Facility Support Center’s Web site.
Page 27 MF240dw Series Service Guide for ASF Figure 3 — Authorized Service Facility Support Center imageCLASS MF240dw Series Service Guide for ASF September 2016 Page 22...
Page 28: Call Escalation Procedure
C. Call Escalation Procedure Canon USA provides a time-sensitive call escalation process for all imageCLASS MF240dw Series ASFs. The CITS help desk is the single point of entry for this process. Once a call is placed to the CITS help desk and information is logged into the call management system, a case number is assigned to the call.
Page 29: Warranty Procedures
Parts Return Threshold: Defective parts with a dealer cost of $95.00 or more must be returned to Canon Virginia, Inc. along with a print out of the ECP warranty claim form. Warranty parts claimed and submitted with a value of $95.00 or more are put on hold with a status of “Pending Receive”...
Page 30: Warranty Service Claim Guidelines
MF240dw Series Service Guide for ASF A. Warranty Service Claim Guidelines The table below describes the guidelines used to determine whether a warranty claim is valid. If a claim does not meet the guidelines for warranty compensation, the customer should be charged for the repair.
Page 31: Warranty Compensation Procedures
Canon USA limited warranty. To receive warranty compensation during the warranty period, the customer’s product serial number is required. Parts costing $95.00 or more must be returned to Canon Virginia, Inc. as directed through the ECP system. ECP can be accessed through the Authorized Service Facility Support Center’s Web site (www.support.cusa.canon.com) in...
Page 32: Adding A New Technician
MF240dw Series Service Guide for ASF To access the ECP Claims Processing Center, click on the “ECP BISG Division” link. Figure 6 — ECP Access Link 1. Adding a New Technician Before an ASF can submit a new claim, a technician must be added to the Technician List.
Page 33 MF240dw Series Service Guide for ASF Click “Add New”, enter the technician’s information, and then click “Submit”. Figure 8 — ECP ASF Tab – Technician List Figure 9 — ECP ASF Tab - Add Technician Information imageCLASS MF240dw Series Service Guide for ASF...
Page 34: Submit A Warranty Claim
MF240dw Series Service Guide for ASF 2. Submit a Warranty Claim To open a new warranty claim, select “Open New Claim” from the “Claims” tab at the top of the ECP home page. Select your ASF location, and the screen self-populates with your company’s name.
Page 35 MF240dw Series Service Guide for ASF Figure 11 — ECP - Open New Claim Screen imageCLASS MF240dw Series Service Guide for ASF September 2016 Page 30...
Page 36: Parts Return
“Credit” is selected, the ASF receives a credit to their account that can be used to purchase other parts in the future. If “Replenish” is selected, then Canon ships the parts listed free of charge to the ASF. Figure 12 — ECP – Submit Parts Compensation...
Page 37 933 Achievement Way Newport News, VA 23606 Note: For defective parts over $95.00 that must be returned, Canon USA will reimburse the ASF $7.50 for the shipping costs to Canon Virginia, Inc. imageCLASS MF240dw Series Service Guide for ASF September 2016...
Page 38: Parts Support
If you have direct access to CNA, log on to the CNA Web site via http://www.cna.cusa.canon.com. However, you can also access CNA through Canon USA’s ISG Central Web site, and access the CNA section via the “Canon Network Access (CNA)” tab.
Page 39: Parts Order Desk
The CNA Web site is accessible 24 hours a day, and 7 days a week. 2. Parts Order Desk ASFs without access to the CNA Web site must contact the Canon Parts Order Desk at 1-866-481-2569. The ASF is responsible for all shipping costs related to their order.
Page 40: Parts Order Entry
“Parts Information” link. Downloadable files by model and product are also available under the “Parts Information” link. Note: ASFs without access to the CNA Web site must contact the Canon Parts Order Desk at 1-866-481-2569. D. Parts Discontinuation Schedule Information Parts discontinuation schedule information is available on the CNA Web site under the “Parts/Supply Discontinuation”...
Page 41: Order/Invoice Inquiry
Note: New accounts are not available on the CNA Web site. ASFs without access to the CNA Web site should contact the Canon Parts Order Desk at 1- 866-481-2569 for order and invoice inquiries. Figure 15 — CNA – Order and Invoice Inquiry...
Page 42: Appendix
MF240dw Series Service Guide for ASF Appendix A. Specifications Note: All specifications are for reference purposes only, and are subject to change without notice. Table 11 — imageCLASS MF240dw Series Main Unit Specifications Description Item MF249dw MF247dw MF244dw 15.4" x 14.8" x 14.2"...
Page 43 MF240dw Series Service Guide for ASF Table 12 — Paper Handling Specifications Description Item MF249dw MF247dw MF244dw Paper Cassette: 250 sheet capacity Paper Source/Capacity Multi-Purpose Tray: 1 sheet capacity Up to 50 sheets Document Feeder Up to 35 sheets (Simplex, LTR)
Page 44 MF240dw Series Service Guide for ASF Table 13 — Connectivity, Wi-Fi, and Software Specifications Specifications Item MF249dw MF247dw MF244dw • USB 2.0 (A USB cable is not included.) • 10/100Base-TX Ethernet (Network) Standard Interfaces • IEEE 802.11b/g/n (Wireless) Wi-Fi Connection Method...
Page 45 MF240dw Series Service Guide for ASF Table 14 — Print Specifications Description Item MF249dw MF247dw MF244dw Type Monochrome Laser Print Speed Simplex Up to 28 ppm (LTR, Plain Duplex Up to 16 ppm Paper) First Print Time Approximately 6 seconds...
Page 46 MF240dw Series Service Guide for ASF Table 16 — Scan Specifications Description Item MF249dw MF247dw MF244dw Scanner Type Color Scanner Scanning B&W Approximately 3.0 seconds/sheet Speed (LTR at 300 x 300 Color Approximately 4.0 seconds/sheet dpi) Optical: Platen Glass: Up to 600 x 600 dpi...
Page 47: Warranty
MF240dw Series Service Guide for ASF B. Warranty 1. imageCLASS MF240dw Series Exchange/Carry-In Limited Warranty imageCLASS MF240dw Series Service Guide for ASF September 2016 Page 42...
Page 48: Canon Toner Cartridge Limited Warranty
MF240dw Series Service Guide for ASF 2. Canon Toner Cartridge Limited Warranty imageCLASS MF240dw Series Service Guide for ASF September 2016 Page 43...
Page 49: List Of Tables
Table 9 — Main Unit Consumables List ..................14 Table 10 — Warranty Service Claim Guidelines ............... 25 Table 11 — imageCLASS MF240dw Series Main Unit Specifications ........37 Table 12 — Paper Handling Specifications ................38 Table 13 — Connectivity, Wi-Fi, and Software Specifications ..........39 Table 14 —...

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Imageclass mf249dw Imageclass mf247dw Imageclass mf244dw