Table Of Contents - Canon imageCLASS MF240dw Series Service Manual

I. Product Overview ------------------------------------------------------------------------------------------- 1
II. Product Configuration, Box Contents, and Monthly Print Volume -------------------------- 2
A. Configuration and eCarePAKs -------------------------------------------------------------------------------- 2
B. Box Contents ------------------------------------------------------------------------------------------------------- 3
C. Monthly Print Volume -------------------------------------------------------------------------------------------- 3
III. Service Authorization-------------------------------------------------------------------------------------- 4
IV. Educational Training --------------------------------------------------------------------------------------- 4
A. Training Program Overview ------------------------------------------------------------------------------------ 4
B. Certification --------------------------------------------------------------------------------------------------------- 4
C. Who Should Complete ------------------------------------------------------------------------------------------- 4
D. Prerequisites -------------------------------------------------------------------------------------------------------- 4
E. Course Format------------------------------------------------------------------------------------------------------ 5
F. Course Equipment ------------------------------------------------------------------------------------------------ 5
V. Servicing Notes ---------------------------------------------------------------------------------------------- 6
A. Power and Plug Requirements -------------------------------------------------------------------------------- 6
B. Installation Space Requirements ----------------------------------------------------------------------------- 7
C. Estimated Installation Time ----------------------------------------------------------------------------------- 11
D. Notes on the Wireless LAN ------------------------------------------------------------------------------------ 11
E. Firmware Upgrade ------------------------------------------------------------------------------------------------ 12
1. Upgrading with the UST ------------------------------------------------------------------------------------- 12
2. Upgrading via the Internet ---------------------------------------------------------------------------------- 12
F. Service Support Tools, Solvents, and Oils --------------------------------------------------------------- 13
G. Periodic Replacement Parts ---------------------------------------------------------------------------------- 13
H. Consumables ------------------------------------------------------------------------------------------------------ 14
I. Consumable Parts ------------------------------------------------------------------------------------------------ 14
VI. Limited Warranty and Technical Support --------------------------------------------------------- 15
A. Limited Warranty Conditions --------------------------------------------------------------------------------- 15
B. Technical Support for the End-User ------------------------------------------------------------------------ 15
1. Carry-In Service ----------------------------------------------------------------------------------------------- 15
2. Exchange Service -------------------------------------------------------------------------------------------- 16
3. Internet Support ----------------------------------------------------------------------------------------------- 17
C. eCarePAK Extended Service Plan -------------------------------------------------------------------------- 18
1. Purchasing an eCarePAK Extended Service Plan --------------------------------------------------- 18
2. Registering an eCarePAK Extended Service Plan --------------------------------------------------- 18
VII. Authorized Service Facility Program --------------------------------------------------------------- 19
VIII. ASF Technical Support Offerings ------------------------------------------------------------------- 20
A. ASF Support-------------------------------------------------------------------------------------------------------- 20
B. Internet Support --------------------------------------------------------------------------------------------------- 21
C. Call Escalation Procedure ------------------------------------------------------------------------------------- 23
IX. Warranty Procedures ------------------------------------------------------------------------------------ 24
A. Warranty Service Claim Guidelines ------------------------------------------------------------------------ 25
B. Warranty Compensation Procedures ---------------------------------------------------------------------- 26
1. Adding a New Technician ----------------------------------------------------------------------------------- 27
2. Submit a Warranty Claim ----------------------------------------------------------------------------------- 29
3. Parts Return ---------------------------------------------------------------------------------------------------- 31
imageCLASS MF240dw Series Service Guide for ASF
imageCLASS MF240dw Series Service Guide for ASF
Contents
September 2016
Page iv