HP Elite Tower 680 G9 Maintenance And Service Manual
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HP Elite Tower 680 G9 Maintenance And Service Manual

HP Elite Tower 680 G9 Maintenance And Service Manual

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Maintenance and Service Guide
HP Elite Tower 600 G9 PCI Desktop PC
HP Elite Tower 680 G9 PCI Desktop PC
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and
more.

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Summary of Contents for HP Elite Tower 680 G9

  • Page 1 Maintenance and Service Guide HP Elite Tower 600 G9 PCI Desktop PC HP Elite Tower 680 G9 PCI Desktop PC SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

  • Page 2: Legal Information

    HP End Not all features are available in all used by HP Inc. under license. Intel, Arc, User License Agreement (EULA).

  • Page 3: Table Of Contents

    Table of contents 1 Computer features.............................................. 1 Standard configuration features ....................................... 1 Front panel components .......................................... 1 Rear panel components .......................................... 2 Connecting external Wi-Fi antennas ....................................4 Serial number location ..........................................4 2 Illustrated parts catalog..........................................5 Computer major components......................................5 Mass storage devices..........................................7 Miscellaneous parts...........................................
  • Page 4 Optical drive..............................................22 Front bezel and dust filter ........................................24 Front bezel security...........................................24 Bezel blanks ..............................................25 System board connections ........................................ 26 Solid-state drive............................................27 Graphics card bracket..........................................28 Metal bracket ..............................................29 Battery................................................30 Expansion card............................................32 Drive cage ............................................... 33 Memory modules (DIMMs)........................................34 Removing a hard drive..........................................36 WLAN module...............................................38 Fan ..................................................
  • Page 5 Solving power problems ........................................57 Power supply shuts down intermittently.................................57 Two red blinks then two beeps ....................................57 Four red blinks then four beeps ...................................58 Solving hard drive problems......................................58 Hard drive error occurs......................................58 Disk drive transaction problem ....................................58 Drive not found (identified) ...................................... 59 Nonsystem disk/NTLDR missing message ..............................
  • Page 6 9 Backing up, restoring, and recovering....................................103 Backing up information and creating recovery media..........................103 Using Windows tools for backing up................................103 Using the HP Cloud Recovery Download Tool to create recovery media (select products only).......103 Restoring and recovering your system..................................103 Creating a system restore ....................................104 Restoring and recovery methods ..................................104...
  • Page 7 Using an HP PC Hardware Diagnostics UEFI hardware failure ID code................108 Starting HP PC Hardware Diagnostics UEFI .............................108 Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products only).................................................109 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive.................109 Downloading the latest HP PC Hardware Diagnostics UEFI version................110...

  • Page 8: Computer Features

    To identify a typical computer configuration, read this section. Features vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP Support Assistant utility. Front panel components To identify the front panel components, use these illustrations and tables.

  • Page 9: Rear Panel Components

    Front panel components Slim optical drive SD card reader (select products only) Optical drive eject button USB 10 Gbps port with HP Sleep and Charge Hard drive activity light USB 10 Gbps ports (3)* NOTE: Use a standard USB Type-A charging...
  • Page 10 **When you plug in a device, you see a menu where you can select either the Line Out or Line In option. NOTE: Your model might have additional ports available from HP. When a graphics card is installed in one of the system board slots, you can use the video connectors on the graphics card or the integrated graphics on the system board.

  • Page 11: Connecting External Wi-Fi Antennas

    Connecting external Wi-Fi antennas Read this section to learn how to connect external Wi-Fi antennas to your computer. For best performance, place the antenna on the side of the computer that offers the clearest line-of- sight to the access point or router. The recommended distance is more than 30 cm (11.8 in) from the computer.

  • Page 12: Illustrated Parts Catalog

    Use this information to determine the spare parts that are available for the computer. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.
  • Page 13 Table 2-1 Computer major components and their descriptions (continued) Item Description 8 GB, NMIC Hood lock Hood sensor System board (includes replacement thermal material) Rear system fan System chassis Front bezel dust filter Graphics card fan duct (10) Power supply (EPA92) 400 W 260 W (11)

  • Page 14: Mass Storage Devices

    Table 2-1 Computer major components and their descriptions (continued) Item Description (2) USB Type-A ports HDMI® DisplayPort™ Second serial port Serial port + USB VGA port (16) Heat sink (17) Front bezel (with front I/O) Expansion cards (not illustrated) NVIDIA® T1000, 8 GB NVIDIA Quadro®...
  • Page 15 Table 2-2 Mass storage devices and their descriptions Item Description Solid-state drive (M.2 2280, PCIe®) 2 TB, PCIe-4 × 4, TLC 1 TB, PCIe-4 × 4, TLC 1 TB, PCIe-4 × 4 1 TB, value 512 GB, PCIe-4 × 4, TLC 512 GB, PCIe-4 ×...

  • Page 16: Miscellaneous Parts

    Table 2-2 Mass storage devices and their descriptions (continued) Item Description Hard drive isolation grommet (not illustrated) Miscellaneous parts To identify the various computer parts, use this table. Table 2-3 Miscellaneous parts and their descriptions Description Hood lock Hood sensor Optical drive latch Optical drive bezel Optical drive bezel blank...
  • Page 17 Table 2-3 Miscellaneous parts and their descriptions (continued) Description HP 125 antimicrobial, wired HP 125 wired HP 128 laser, wired HP 655 wireless mouse + keyboard Keyboard USB slim, smartcard PS/2, slim HP 125, wired HP 125 antimicrobial, wired Power cord (C13, 1.83 m [6 ft])

  • Page 18: Routine Care, Drive Guidelines, And Disassembly Preparation

    Routine care, drive guidelines, and disassembly preparation This information provides general service information for the computer. Adherence to the procedures and precautions is essential for proper service. IMPORTANT: When the computer is plugged into an AC power source, DC voltage is always applied to the system board.

  • Page 19: Preventing Electrostatic Damage To Equipment

    Table 3-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V...

  • Page 20: Grounding The Work Area

    ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends these materials and equipment to prevent static electricity. ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 21: Operating Guidelines

    ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Operating guidelines This information details how to prevent overheating and to help prolong the life of the computer. ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ●...

  • Page 22: Removing Dirt And Debris From Your Computer

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 23: Cleaning The Computer Case

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 24: Cleaning The Monitor

    To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning the computer case on page When cleaning debris from under the keys, review all rules in General cleaning safety precautions on page 14 before following these procedures.

  • Page 25: Screws

    The screws used in the computer are not interchangeable. They could have standard or metric threads and might be of different lengths. If you use an incorrect screw during the reassembly process, it can damage the unit. HP strongly recommends that you keep all screws that you remove during disassembly with the removed part and then return them to their proper locations.

  • Page 26: Sata Hard Drives

    Data transfer rate 6.0 Gbps Always use an HP-approved SATA 6.0 Gbps cable because it is fully backwards compatible with the SATA 1.5 Gbps drives. Current HP desktop products ship with SATA 6.0 Gbps hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius.
  • Page 27 ● Do not bend any cable sharply. A sharp bend can break the internal wires. ● Never bend a SATA data cable tighter than a 30 mm (1. 1 8 in) radius. ● Never crease a SATA data cable. Chapter 3 Routine care, drive guidelines, and disassembly preparation...

  • Page 28: Removal And Replacement Procedures

    Not all features listed in this guide are available on all computers. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.

  • Page 29: Optical Drive

    ■ Loosen the thumbscrew on the rear of the computer (1), slide the panel back, and then lift if off the computer (2). To install the access panel, reverse the removal procedure. Optical drive To remove the optical drive, use these procedures. Before removing the optical drive, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page...
  • Page 30 Push the green release latch on the back of the drive (2), and then slide the drive forward and out of the front of the computer (3). Install the release latch onto the drive. Align the small pin on the release latch with the small hole on the side of the drive and press the latch firmly onto the drive.

  • Page 31: Front Bezel And Dust Filter

    Front bezel and dust filter To remove the front bezel and dust filter, use these procedures. Before removing the front bezel, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 21). Remove the access panel (see Access panel on page 21).

  • Page 32: Bezel Blanks

    ■ Remove the screw from the chassis (1), and then install the silver 6-32 security screw through the hole in the center retainer tab on the front bezel to secure the bezel in place (2). To remove the front bezel security screw, reverse the installation procedure. Bezel blanks To remove the bezel blanks, use these procedures.

  • Page 33: System Board Connections

    ■ To remove a slim bezel blank, press the release tab on the inside of the blank (1), and then rotate the blank off the front of the bezel (2). System board connections Use this illustration and table to determine system board connection locations. Table 4-1 System board connections Item...

  • Page 34: Solid-State Drive

    Table 4-1 System board connections (continued) Item Component Item Component WLAN module (24) PCI Express ×16 (10) Any SATA device other than the primary (25) Hood lock hard drive (11) Any SATA device other than the primary (26) System fan hard drive (12) Primary hard drive...

  • Page 35: Graphics Card Bracket

    Remove the screw that secures the drive. NOTE: System board appearance might vary. Lift the drive up (1), and then pull the drive out of the system board connector (2). To install the solid-state drive module, reverse the removal procedure. Graphics card bracket To remove graphics card bracket, use these procedures.

  • Page 36: Metal Bracket

    Lift the front of the bracket up (2), and then remove it from the computer (3). To install the graphics card bracket, reverse the removal procedure. Metal bracket To remove metal bracket, use these procedures. Before replacing the metal bracket, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 21).

  • Page 37: Battery

    Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. ● Replace the battery only with the HP spare part that is designated for this product. IMPORTANT: Before replacing the battery, back up the computer CMOS settings. When the battery is removed or replaced, the CMOS settings are cleared.
  • Page 38 You can extend the lifetime of the lithium battery by plugging the computer into an AC outlet. The lithium battery is used only when the computer is not connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.

  • Page 39: Expansion Card

    With the positive side up, insert the battery (1) onto the battery socket at an angle, and then press the battery (2) down until it locks into place. The battery holder automatically secures the battery in the proper position. Rotate the cover (1) onto the battery socket, and then press the cover (2) down until it locks into place.

  • Page 40: Drive Cage

    Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis. Release the slot cover retention latch by lifting the tab on the latch and rotating the latch to the open position (1).

  • Page 41: Memory Modules (Dimms)

    Remove the drive cage: Disconnect the two cables from the rear of the hard drives (1), and remove the cables from clips on bottom of cage. Lift at the green arrow on the rear of the drive cage (2), and then rotate the cage up to approximately 30°...
  • Page 42 NOTE: When more than one memory slot is populated, symmetric configurations are required for two DIMMs per channel. A mix of different data transfer rates or memory rank mix within the same channel is not allowed. NOTE: The system does not operate properly if you install unsupported memory modules. Four memory sockets are on the system board, with two sockets per channel.

  • Page 43: Removing A Hard Drive

    To remove a memory module, open both latches of the memory module socket (1), and then remove the memory module from the socket (2). To install a memory module, open both latches of the memory module socket (1), and insert the memory module into the socket (2).
  • Page 44 ● Install mounting screws for hard drives and 5.25 inch optical drives to ensure the drive lines up correctly in the drive cage and locks in place. You can purchase mounting screws from HP. IMPORTANT: To prevent loss of work and damage to the computer or drive: ●...

  • Page 45: Wlan Module

    Pull the release latch (1) and then pull the drive out of the drive bay (2). To install a hard drive, reverse the removal procedure. WLAN module To remove the WLAN module, use these procedures. Before removing the WLAN module, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 21).

  • Page 46: Fan

    Pull the module to remove it from the socket (4). If the WLAN antenna is not connected to the terminal on the WLAN module, you must install a protective sleeve on the antenna connector, as shown in the following illustration. To install the WLAN module, reverse the removal procedure.

  • Page 47: Serial Port

    Remove the fan: Disconnect the fan cable from the system board (1). Remove the three silver Phillips screws (2) that secure the fan to the rear of chassis. Lift the fan out of the chassis (3). To install the fan, reverse the removal procedure. Serial port To remove serial port, use these procedures.

  • Page 48: Hood Lock

    Pull the serial port into the computer to remove it (3). To install the serial port, reverse the removal procedure. Hood lock To remove the hood lock, use these procedures. Before removing the hood lock, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 21).

  • Page 49: Hood Sensor

    To install the hood lock, reverse the removal procedure. Hood sensor To remove the hood sensor, use these procedures. Before removing the hood sensor, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 21). Remove the access panel (see Access panel on page 21).

  • Page 50: Heat Sink

    Lift to disengage the board from the system board connector, and then remove the option board from the computer (2). To install the option board, reverse the removal procedure. Heat sink To remove the heat sink, use these procedures. IMPORTANT: The bond between the heat sink and the processor can be very tight.

  • Page 51: Processor

    Remove the heat sink from the computer (3). Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.

  • Page 52: Card Reader

    Remove the access panel (see Access panel on page 21). Remove the heat sink (see Heat sink on page 43). Remove the processor: Pull the locking lever away from the processor, and then rotate the lever to its full open position (1). Raise and rotate the microprocessor retainer to its fully open position (2).

  • Page 53: Speaker

    Remove the metal bracket (see Metal bracket on page 29). Remove the drive cage (see Drive cage on page 33). Remove the card reader: Disconnect the cable from the system board (1). From the inside of the chassis, remove the Phillips screw that secures the card reader to the system board (2).

  • Page 54: Power Supply

    Remove the speaker from the computer (3). To install the speaker, reverse the removal procedures. Power supply To remove the power supply, use these procedures. Before removing the power supply, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 21).

  • Page 55: System Board

    Press the release lever at the front of the power supply (6), slide the power supply toward the front of the computer, and then lift the power supply out of the chassis (7). To install the power supply, reverse the removal procedures. System board To remove the system board, use these procedures.
  • Page 56 ● Processor (see Processor on page Remove the system board: Disconnect all cables from the system board, and make note of their locations for installation. Remove the seven Torx screws that secure the system board to the computer. Lift the front of the system board (1), and then remove it from the computer (2). To install the system board, reverse the removal procedures.

  • Page 57: Wireless Antennas And Cables

    Wireless antennas and cables To remove the wireless antennas and cables, use these procedures. The cables route from the WLAN module to the antennas mounted on the front and back of the computer. Before removing the wireless antennas and cables, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 21).
  • Page 58 Pull the antenna cable out through the hole in the front of the chassis (4). To install the wireless antennas and cables, reverse the removal procedures. Wireless antennas and cables...

  • Page 59: Troubleshooting Without Diagnostics

    Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ● See the comprehensive online technical support at http://www.hp.com/support. Access HP Business Solutions at https://www.hp.com/us-en/solutions/business-solutions.html...

  • Page 60: Helpful Hints

    NOTE: For sales information and warranty upgrades (Care Packs), call your local authorized service provider or dealer. Helpful hints If you encounter problems with the computer or software, see this list of general suggestions before taking further action. ● Check that the computer is plugged into a working electrical outlet. ●...

  • Page 61: Computer Appears Locked Up And Will Not Turn Off When The Power Button Is Pressed

    Cause Solution The Computer Setup (F10) Utility is set to Before turning on the computer, press and hold f10. Turn on the computer Fast Boot, causing the F10 access screen to and continue to hold until the Computer Setup (F10) Utility is display too briefly when booting the computer.

  • Page 62: Cannot Remove Computer Cover Or Access Panel

    In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock. A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance Use this information to troubleshoot the computer.

  • Page 63: Computer Turned Off With Four Red Blinks And Two White Blinks

    Some software applications, especially Lower the display resolution for the current application or consult games, are stressful on the graphics the documentation that came with the application for suggestions subsystem. on how to improve performance by adjusting parameters in the application.

  • Page 64: Solving Power Problems

    Cause Solution System unable to power on. Press and hold the power button for fewer than 4 s. If the hard drive light turns white: If the computer has a voltage selector, check that the voltage selector (located on the rear of the power supply) is set to the appropriate voltage.

  • Page 65: Four Red Blinks Then Four Beeps

    Cause Solution Processor thermal protection activated. A fan Be sure that the computer air vents are not blocked and the might be blocked or not turning, or the heat processor cooling fan is running. sink is not properly attached to the processor. Open the access panel, press the power button, and see if the processor fan (or other system fan) spins.

  • Page 66: Drive Not Found (Identified)

    Cause Solution Either the directory structure is bad or there is In Windows, type file in the taskbar search box, and then select File a problem with a file. Explorer from the list of applications. In the left column, expand This PC, right-click a drive, select Properties, and then select the Tools tab.

  • Page 67: Computer Seems To Be Locked Up

    Cause Solution The device is attached to a SATA port that has Check SATA cable connections. been hidden in Computer Setup. Run the Computer Setup utility, and be sure that Device Available is selected for the device's SATA port in Advanced > Port Options. Boot order is not correct.

  • Page 68: Computer Appears To Be Locked Up While Recording Audio

    Computer is in the Sleep state. Press the power button to resume from the Sleep state. IMPORTANT: When attempting to resume from the Sleep state, do not hold down the power button for more than 4 seconds. Otherwise, the computer will shut down, and you will lose any unsaved data. Internal speaker is disabled in Computer Enable the internal speaker in Computer Setup.

  • Page 69: Printer Will Not Turn On

    If you are on a network, you might not have Make the proper network connections to the printer. made the connection to the printer. Printer might have failed. Run printer self-test. The printer might be out of paper. Check the paper tray, and refill it if it is empty. Printer will not turn on Use this information to troubleshoot the computer.

  • Page 70: Mouse Does Not Respond To Movement Or Is Too Slow

    Computer is in the Sleep state. Press the power button to resume from the Sleep state. IMPORTANT: When attempting to resume from the Sleep date, do not hold down the power button for more than 4 seconds. Otherwise, the computer will shut down, and you will lose any unsaved data. Mouse does not respond to movement or is too slow Use this information to troubleshoot the computer.

  • Page 71: Computer Will Not Start

    Replace DIMMs one at a time to isolate the faulty module. NOTE: DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM3. Replace third-party memory with HP memory. Replace the system board. Chapter 5 Troubleshooting without diagnostics...

  • Page 72: Solving Network Problems

    Solving network problems Some common causes and solutions for network problems are listed in these tables. The guidelines do not discuss the process of debugging the network cabling. Network driver does not detect network controller Use this information to troubleshoot the computer. Cause Solution Network controller is disabled.

  • Page 73: Diagnostics Passes, But The Computer Does Not Communicate With The Network

    Cause Solution The cable is not securely connected. Be sure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect Be sure that the cable is attached to the correct connector.

  • Page 74: System Setup Utility Reports Unprogrammed Eeprom

    For those systems that support error correction code (ECC) memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.

  • Page 75: Insufficient Memory Error During Operation

    Memory is installed incorrectly or is bad. Reseat DIMMs. Turn on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in these tables.

  • Page 76: System Will Not Boot From Usb Flash Drive

    System will not boot from USB flash drive Use this information to troubleshoot the computer. Cause Solution Boot order is not correct. Run the Computer Setup utility, and change the boot sequence in Advanced > Boot Options. Removable Media Boot is disabled in the Run the Computer Setup utility, and enable booting to removable media in Computer Setup utility.

  • Page 77: Cannot Automatically Launch Internet Programs

    If you encounter software problems, see the applicable solutions listed in the following table. Computer will not start up and the HP logo does not appear Use this information to troubleshoot the computer. Cause Solution ROM issue - POST error has occurred.

  • Page 78: Computer Setup (F10) Utility

    Computer Setup (F10) Utility This information provides details of the Computer Setup Utility. ● Change settings from the defaults or restore the settings to default values. ● View the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ●...

  • Page 79: Computer Setup Main

    NOTE: Selecting UEFI Drivers restarts the computer into the third-party option ROM management application. You can access this application directly by pressing during startup. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, and then press enter.
  • Page 80 Table 6-1 Computer Setup Main Option Description System Information Lists all information in following list if Advanced System Information is selected. Lists smaller subset if Basic System Information is selected. ● Product name ● Installed memory size ● Processor type ●...
  • Page 81 Description System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application launches. If HP Advanced Diagnostics is not installed, a basic version that is built into the BIOS provides the capability to perform the following functions: ●...
  • Page 82 Check for Update on Next Reboot: Default is disabled. ● BIOS Source: Lets you select either HP.com or a custom URL. If Custom URL is selected, Edit Custom URL becomes active. HP recommends using a custom URL only for a managed IT environment.

  • Page 83: Computer Setup Security

    Update BIOS Using Local Media Lets you access files on either USB storage or the hard drive. The HP BIOS Update and Recovery application included in BIOS Softpaqs at www.hp.com copies the BIOS file to the correct location on the hard drive or USB device.
  • Page 84 Table 6-2 Computer Setup Security Option Description Create BIOS Lets you set and enable a BIOS administrator password, which controls access to the following Administrator Password features: Setup Menu (F10) ● ● Third-Party Option ROM Management (F3) ● Update system ROM ●...
  • Page 85 Manual recovery is intended only for situations when you want forensic analysis before HP Sure Start recovery. When this policy is set to manual, HP Sure Start will not correct any issues that are found until the local user enters the manual recovery key sequence. This can result in a computer that cannot boot until the manual recovery key sequence is entered.
  • Page 86 HP firmware, while the operating system is running. – Log Event Only: HP Sure Start will log all critical security events in the HP Sure Start audio log within the HP Sure Start nonvolatile (flash) memory.
  • Page 87 ● SPM Current State: Displays the current state. Also lets you change the state. ● Unprovision SPM: Deprovisions SPM, which causes HP Sure Run to revert to the inactive state and return HP Sure Recover to default settings. ● HP Sure Run Current State: Displays the current state. Also lets you change the state.
  • Page 88 Table 6-2 Computer Setup Security (continued) Option Description Utilities Hard Drive Utilities ● Save/Restore GPT of System Hard Drive Enabling this feature saves the GUID Partition Table (GPT) of the system hard drive. If the GPT is subsequently changed, the user is prompted to choose whether to restore GPT. Default is disabled.

  • Page 89: Computer Setup Advanced

    Computer Setup Advanced This table provides information about the Computer Setup Advanced menu. NOTE: Support for specific Computer Setup options can vary, depending on the hardware configuration. Table 6-3 Computer Setup Advanced (for advanced users) Option Heading Display Language Lets you select the language of the menus in F10 Setup and the keyboard layout. Scheduled Power-On This feature wakes the system when it is off at a specified date and time.
  • Page 90 Recover before Boot Failure Recovery If enabled and HP Sure Recover is launched because of a boot failure, the user is notified of the boot failure and asked to choose whether to start or cancel HP Sure Recover. This setting is displayed only if Recover after Boot Failure is selected.
  • Page 91 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading System Options Configure storage controller for Intel Optane™ (Intel products only) Enables the Intel Optane™ memory module. Configure storage controller for RAID Enables RAID. Default is enabled. Limit PCIe Speed (workstation models only) Lets you restrict the maximum speed of the PCI Express devices to previous generations.
  • Page 92 Provides ACPI structure to enable HP common software application framework. The driver is provided in the latest HP support software that you can download from the web. NOTE: Device Manager shows an alert if this setting is enabled without the HP application driver installed. AMD DASH Lets you enable AMD Remote system management capability.
  • Page 93 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Built-In Device Options Embedded LAN Controller (select products only) Select to show the device in the operating system. Default is enabled. Wake On LAN Lets you either disable the Wake On LAN feature or configure where the computer boots, including the network or hard drive.
  • Page 94 Increase Idle Fan Speed (%) Increases the minimum fan speeds over the normal settings while still enabling normal control using the internal thermal sensors. Force enable HP Sure View Enables the HP Sure View privacy panel by changing the screen brightness. Computer Setup Advanced...
  • Page 95 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Port Options USB ports (varies by model) Lets you enable specific USB ports. Default is enabled. USB Legacy Port Charging Lets you enable USB charging port capability when the computer is in hibernate or shutdown mode. Default is enabled.
  • Page 96 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Power Management Runtime Power Management Options Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor. Default is enabled. Extended Idle Power States Allows certain operating systems to decrease the processors power consumption when the processor is idle.
  • Page 97 Table 6-3 Computer Setup Advanced (for advanced users) (continued) Option Heading Remote Management Active Management Technology (AMT) Options (Intel only) Allows you to discover, repair, and protect networked computing devices. Default is enabled. USB Key Provisioning Support Enables AMT provisioning using a USB storage device. Default is disabled. USB Redirection Support USB redirection allows USB devices plugged into a client computer to be transparently redirected to the guest operating system.
  • Page 98 Sets the configuration for Remote HP PC Hardware Diagnostics, including the URLs used for download and upload and scheduled execution frequency. Execute Remote HP PC Hardware Diagnostics Select to immediately execute Remote HP PC Hardware Diagnostics based on the how settings are configured. Any unsaved BIOS settings will be lost. Computer Setup Advanced...

  • Page 99: Post Error Messages

    POST error messages This section lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.
  • Page 100 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 005-Real-Time Clock Power Loss Invalid time or date in configuration Reset the date and time under Control memory. RTC (real-time clock) battery Panel (Computer Setup can also be might need to be replaced.
  • Page 101 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 00D-Setup Error during MEBx Execution MEBx selection or exit resulted in a setup Reboot the computer. failure. Unplug the power cord, reseat the memory modules, and reboot the computer.
  • Page 102 Drive Protection System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 302-Hard Disk 2: SMART Hard Drive Hard drive will soon fail. (Some hard...
  • Page 103 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 3F1–Hard Disk 1 Error Hard disk 1 error. Check and/or replace cables. Clear CMOS. Replace the hard disk drive. 3F2–Hard Disk 2 Error Hard disk 2 error. Check and/or replace cables.
  • Page 104 Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 500–BIOS Recovery A system BIOS recovery has occurred. Not applicable. 70x-Wireless Mode Not Supported The system has detected a wireless Replace with a supported module. module installed in the system that is not supported and has been disabled.

  • Page 105: Interpreting Post Diagnostic Front Panel Lights And Audible Codes

    Table 7-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 910–Filter Warning Airflow filter is dirty. Replace the airflow filter. 911–Graphics Module Fan Not Detected Graphics card fan is not connected or Reseat graphics card fan. might have malfunctioned.
  • Page 106 Table 7-2 Beep pattern error identification Number of long beeps/blinks Error category Not used BIOS Hardware Thermal System board Patterns of blink/beep codes are determined by using the following parameters: ● 1 second pause occurs after the last major blink. ●...
  • Page 107 Table 7-3 Interpreting POST diagnostic front panel lights and audible codes (continued) Category Major/minor code Description Thermal A processor over temperature condition has been detected.* An ambient temperature over temperature condition has been detected. An MXM over temperature condition has been detected. System board The embedded controller cannot find valid firmware.

  • Page 108: Password Security And Resetting Cmos

    Back up the BIOS settings or save them as custom defaults in case you need them later. You can back up in Computer Setup or with the BiosConfigUtility tool available from www.hp.com. See Computer Setup (F10) Utility on page 71 for information about backing up the BIOS settings.
  • Page 109 Turn on or restart the computer. To delete the Setup password, go to step 2. To delete the Power-on password, go to step 3. To delete the Setup password, as soon as the computer turns on: - Press while the “Press the ESC key for Startup Menu” message is displayed. - Press to enter Computer Setup.

  • Page 110: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.

  • Page 111: Creating A System Restore

    Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 112: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 113: Using Hp Pc Hardware Diagnostics

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.

  • Page 114: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.

  • Page 115: Installing Hp Pc Hardware Diagnostics Windows

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 109. If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit failure ID code is generated.

  • Page 116: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 117: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 118: Customizing Remote Hp Pc Hardware Diagnostics Uefi Settings

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.

  • Page 119: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 120 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 121: Nonvolatile Memory Usage

    System boot ROM (BIOS) Non-volatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website RTC (CMOS) RAM Volatile memory, 256 bytes...
  • Page 122 HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 123: Using Hp Sure Start (Select Products Only)

    Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 124: Power Cord Set Requirements

    Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage of 100 V AC to 120 V AC or 220 V AC to 240 V AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
  • Page 125 Table 12-1 Power cord country-specific requirements Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) Finland (1) SETI United Kingdom (1) France (1)

  • Page 126: Specifications

    Specifications This section provides specifications for your computer. Table 13-1 Specifications Metric U.S. Dimensions Height 337 mm 13.27 in Width 155 mm 6. 1 0 in Depth 308 mm 12. 1 3 in Approximate weight (standard configuration) 6. 1 5 kg 13.56 lb Temperature range Operating...

  • Page 127: Index

    92, 98 hood sensor booting options error messages 92 removal and replacement 42 Full Boot 92 expansion board HP Flex IO module 3 Quick Boot 92 illustrated 7 HP PC Hardware Diagnostics UEFI expansion card downloading 109 removal 32...
  • Page 128 HP Sure Start 112, 116 overheating, prevention 11, 14 Remote HP PC Hardware Diagnostics UEFI settings customizing 111 using 110 illustrated parts catalog 5 padlock loop 3 removal and replacement installing password card reader 45 battery 30 Power-On 101 dust filter 24...
  • Page 129 11, 14 tools, servicing 11, 17 Torx T15 screwdriver 11, 17 troubleshooting without diagnostics 52 USB 10 Gbps port with HP Sleep and Charge 2 USB 5 Gbps port 3 USB port 3 USB SuperSpeed 10 Gbps port 2...

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