Troubleshooting - TRENDnet TEG-2248WS Quick Installation Manual

Troubleshooting

Q1: After connecting the TEG-2248WS to a power outlet, the LEDs do not turn on.
A1: Check the connection of the power cord to the TEG-2248WS and the power
outlet. Also check that the power outlet is receiving power.
Q2: After installing the Web Smart Switch Management Utility, I clicked Discovery and the
Utility is unable to discover the TEG-2248WS. What should I do?
A2: Make sure that the TEG-2248WS is powered on and that all connections are secure.
Also check that your computer's IP Address is on the same network segment as the
TEG-2248WS. The default IP Address of the Switch is 192.168.0.1 and the default password
is admin.
Q3: When I access the TEG-2248WS using a web browser, I get a screen that tells me "only
one user can login". What should I do?
A3: Another computer is configuring the TEG-2248WS. Please wait until the user logs off. If
the other user has already logged off and you still get the same screen, then disconnect the
power cord from the TEG-2248WS, wait for 5 seconds, reconnect the power cord to the
TEG-2248WS, allow 5 seconds for the Switch to power on, and then attempt to access the
web configuration page to login.
Q4: I forgot the administration password. How do I reset my TEG-2248WS?
A4: Press on the reset button using a pen or paperclip for 10 seconds. The default
password is admin.
Q5: When I connect a computer to the Switch's Gigabit port, I am not getting Gigabit
speeds. What should I do?
A5: Check the LED on the Switch. When the LED is amber, the computer's connection
speed is 10 or 100Mbps. Make sure that you have a Gigabit Ethernet adapter installed. Also
make sure to use a Cat-5e or Cat 6 Ethernet cable. Some Cat-5 cables are not rated to run
in Gigabit.
If you still encounter problems or have any questions regarding the TEG-2248WS, please refer to
the User's Guide included on the Utility CD-ROM or contact TRENDnet's Technical Support
Department.
6