Remote Support Services; Remote User Interface Support Mode; Imageware Remote - Canon Color imageCLASS MF746Cdw Service Manual

E. Remote Support Services
Remote support services are systems, tools, and best practices that Canon
USA provides to resellers. These services help maximize efficiency, avoid
unnecessary site visits, and prepare a reseller to provide the necessary
information for a site visit.
For more information about Remote Support Services, go to the Canon
e-Support
"Remote Services" sub-tab.
Remote support services consist of the Remote User Interface Support Mode,
imageWARE Remote, and Remote Services Suite.

1. Remote User Interface Support Mode

The Remote User Interface Support mode enables a technician, who is in
a remote location to browse, change, and check settings on the machine.
This can reduce device down time associated with taking the device in for
servicing.

2. imageWARE Remote

imageWARE Remote is a service that collects page counter, service parts
counter, and alarm, jam, and error code data from Canon devices with the
eRDS (Embedded Remote Diagnostic System).
The eRDS enables a device to transmit counter and error code data to a
UGW (Universal Gateway) database that the reseller can retrieve via a
Web portal. imageWARE Remote provides the following benefits to
customers:
• The ability to communicate meter counter information to the UGW
database for review by the reseller.
• The ability to communicate device alarm, jam, and error alert
notifications to the UGW database. The notification settings can be
adjusted by the reseller within the UGW.
Color imageCLASS MF746Cdw Service Guide for Dealers
Color imageCLASS MF746Cdw Service Guide for Dealers
Web site, reference the "Tech Support" tab, and then select the
May 2019
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