Service For Unregistered Machines - Canon Color imageCLASS MF746Cdw Service Manual

Color imageCLASS MF746Cdw Service Guide for Dealers

3. Service for Unregistered Machines

The dealer can select to be involved in the warranty support process. In
the case where the machine is not registered in the ASCR System, CITS
receives all user calls, and machines are serviced by Canon U.S.A.'s
National Independent Service Provider or through Canon U.S.A.'s
Exchange/Carry-In program.
Figure 3 — Unregistered Machine Call Escalation Procedure Flow Chart
imageCLASS End-User
Assistance Required
Resolved
by the End-User
Resolved
CITS Customer Help Desk
1-800-OK-CANON (652-2666)
Canon's
National Independent
Service Provider
or
Exchange/Carry-In
Color imageCLASS MF746Cdw Service Guide for Dealers May 2019
Page 20