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Canon Color imageCLASS MF746Cdw Service Manual
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Canon Color imageCLASS MF746Cdw Service Manual

Canon Color imageCLASS MF746Cdw Service Manual

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Service Guide
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Summary of Contents for Canon Color imageCLASS MF746Cdw

  • Page 1 Service Guide For Dealers...

  • Page 2: Revision History

    Canon Network Access (CNA) Web site: http://www.cna.cusa.canon.com IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE Color imageCLASS MF746Cdw. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.

  • Page 3: Copyrights And Trademarks

    Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.

  • Page 4: Table Of Contents

    Color imageCLASS MF746Cdw Service Guide for Dealers Contents Product Overview ------------------------------------------------------------------------------------------- 1 Product Configuration, Box Contents, and Monthly Print Volume -------------------------- 2 A. Configuration and eCarePAKs -------------------------------------------------------------------------------- 2 B. Box Contents ------------------------------------------------------------------------------------------------------- 3 C. Monthly Print Volume -------------------------------------------------------------------------------------------- 4 III.
  • Page 5 Color imageCLASS MF746Cdw Service Guide for Dealers VIII. Appendix ---------------------------------------------------------------------------------------------------- 23 A. Specifications------------------------------------------------------------------------------------------------------ 23 B. Warranty ------------------------------------------------------------------------------------------------------------- 29 1. imageCLASS Exchange/Carry-in Limited Warranty -------------------------------------------------- 29 2. Canon Toner Cartridge Limited Warranty --------------------------------------------------------------- 30 C. List of Tables------------------------------------------------------------------------------------------------------- 31 D. List of Figures ----------------------------------------------------------------------------------------------------- 31...

  • Page 6: Product Overview

    Color imageCLASS MF746Cdw Service Guide for Dealers Product Overview The Color imageCLASS MF746Cdw is a compact, all-in-one, duplex, color and B&W (Black-and-White), wireless, mobile-ready device with copy, print, scan, send, and fax capabilities. This model also brings the following capabilities to users: •...

  • Page 7: Product Configuration, Box Contents, And Monthly Print Volume

    Color imageCLASS MF746Cdw Service Guide for Dealers Product Configuration, Box Contents, and Monthly Print Volume A. Configuration and eCarePAKs Note: All configurations shown are for reference purposes only, and are subject to change without notice. Please refer to the Price List in the CNA (Canon Network Access) Web site www.cna.cusa.canon.com...

  • Page 8: Box Contents

    3 Item numbers and part numbers are subject to change without notice. Table 2 — eCarePAKs eCarePAKs are available for purchase through an Authorized Canon Reseller or Distributor. For more information, see “eCarePAK Extended Service Plan,” on p. 21.

  • Page 9: Monthly Print Volume

    Color imageCLASS MF746Cdw Service Guide for Dealers C. Monthly Print Volume The optimum performance range is the volume range that the equipment is intended to run on a regular basis to maintain a high-level of performance and print/copy quality. The maximum monthly print volume is the maximum number of pages the machine can produce within a one (1) month period (based on LTR paper).

  • Page 10: Service Authorization

    Table 4 — Online Training Course Course Name Course Code Color imageCLASS MF746Cdw/MF735Cdw Online Training 19ICMF73574600O B. Certification Technicians with a previous certification on the Color imageCLASS MF735Cdw are automatically certified on the Color imageCLASS MF746Cdw. However, technicians must successfully complete Color...

  • Page 11: Prerequisites

    It is highly recommended the service technician have: • Prior experience with Canon imageCLASS MF devices • Experience with taking eLearning courses • Familiarity with common hand tools to disassemble and service Canon devices E. Course Format The Color imageCLASS MF746Cdw/MF735Cdw online training course is self-paced, and takes approximately 2.5 hours to complete.

  • Page 12: Software Solutions

    The optional plug-ins are available for IT managers and dealers through http://www.imageware.com, or to the dealer only through Canon U.S.A.’s e-Support Center Web site www.support.cusa.canon.com. Color imageCLASS MF746Cdw Service Guide for Dealers...

  • Page 13: Servicing Notes

    Servicing Notes A. Power and Plug Requirements The Color imageCLASS MF746Cdw device requires a NEMA 5-15 receptacle for proper operation. Before installation, confirm that a proper NEMA receptacle is available for this device. It is not necessary to have a dedicated line.

  • Page 14: Installation Space Requirements

    Color imageCLASS MF746Cdw Service Guide for Dealers B. Installation Space Requirements The approximate installation space requirements for the Color imageCLASS MF746Cdw are shown below. Always ensure that there is enough space for the service and operation of the device. Table 6 — Main Unit Installation Space Requirements...

  • Page 15: Estimated Installation Time

    3.1 minutes, and based on two (2) people. D. Notes on the Wireless LAN • The Color imageCLASS MF746Cdw Series machines are designed for indoor use, and must be kept at a close distance (approximately 16.4’ (5 m)) from an access point.

  • Page 16: Remote Support Services

    2. imageWARE Remote imageWARE Remote is a service that collects page counter, service parts counter, and alarm, jam, and error code data from Canon devices with the eRDS (Embedded Remote Diagnostic System). The eRDS enables a device to transmit counter and error code data to a UGW (Universal Gateway) database that the reseller can retrieve via a Web portal.

  • Page 17: Remote Services Suite

    Color imageCLASS MF746Cdw Service Guide for Dealers 3. Remote Services Suite The Remote Services Suite provides Web access to some of the more frequently-used UGW functions and status reports. The tools included in the suite are UGW SnapShot and Device Management Tool.

  • Page 18: Firmware Upgrade

    1. Upgrading with the UST Firmware is available for download on the Canon USA public Web site (http://www.usa.canon.com). When servicing the machine, make sure to go to the Canon USA public Web site, and download the most recent firmware. Note: •...

  • Page 19: Service Support Tools

    Color imageCLASS MF746Cdw Service Guide for Dealers G. Service Support Tools The only tools required for servicing the Color imageCLASS MF746Cdw are part of the technician’s standard tool set. No special tools are required. The solvent in the table below should also be carried to ensure the Color imageCLASS MF746Cdw is serviced properly.
  • Page 20 Color imageCLASS MF746Cdw Service Guide for Dealers Table 8 — Main Unit Consumables List Estimated Life Description Item Number Quantity Remarks (prints) Cartridge 055 Black 3016C001AA 2,300 Cartridge 055 Cyan 3015C001AA 2,300 Cartridge 055 Magenta 3014C001AA 2,300 Cartridge 055 Yellow...

  • Page 21: Consumable Parts

    Mode, except for Counter 1. Counter 1 cannot be changed under any circumstances. The Color imageCLASS MF746Cdw does not support 11” x 17” paper. The customer cannot use a double-click charge scheme. Refers to small size paper (when the paper length is 14” (364 mm) or shorter in the paper feed direction).

  • Page 22: Limited Warranty And Technical Support

    Limited Warranty and Technical Support A. Limited Warranty Conditions The warranty for the Canon Color imageCLASS MF746Cdw is effective for a period of one (1) year following the delivery of the machine to the original purchaser. The service coverage period can be extended by the purchase of a Canon eCarePAK.
  • Page 23 Color imageCLASS MF746Cdw Service Guide for Dealers Figure 1 — Dispatch by CITS Call Escalation Procedure Flow Chart imageCLASS End-User Assistance Required Resolved by the End-User Resolved CITS Customer Help Desk 1-800-OK-CANON (652-2666) CITS Dispatches the Dealer On-Site Service Canon’s Dealer...

  • Page 24: Warranty Marketing Program

    Color imageCLASS MF746Cdw Service Guide for Dealers 2. Warranty Marketing Program Some service providers may select to have their own help desk serve as the “first point of contact” other than CITS. This puts the responsibility of an effective in-warranty call avoidance process on the service provider. If the issue cannot be resolved over the phone, the dealer is responsible to dispatch a qualified technician.

  • Page 25: Service For Unregistered Machines

    The dealer can select to be involved in the warranty support process. In the case where the machine is not registered in the ASCR System, CITS receives all user calls, and machines are serviced by Canon U.S.A.’s National Independent Service Provider or through Canon U.S.A.’s Exchange/Carry-In program.

  • Page 26: Canon Ecarepak Extended Service Plan

    Color imageCLASS MF746Cdw Service Guide for Dealers C. Canon eCarePAK Extended Service Plan The Canon eCarePAK is a post-warranty extended service plan that can be purchased in bulk by a dealer, who then sells the eCarePAK to its customers. Extended coverage plans are available in yearly increments. See the imageCLASS Dealer Program Guide for details.

  • Page 27: Dealer Support And Program Information

    Color imageCLASS MF746Cdw Service Guide for Dealers D. Dealer Support and Program Information Go to the e-Support or ISG Central Website for the latest version of the imageCLASS Dealer Program Guide. The Program Guide contains detailed information about: • Available dealer support from Canon U.S.A., Inc.

  • Page 28: Appendix

    VIII. Appendix A. Specifications Note: All specifications are for reference purposes only, and are subject to change without notice. Table 10 — Color imageCLASS MF746Cdw Main Unit, Copy, and Print Specifications Item Description Printer Type Desktop, Full Color, Multifunction Laser...
  • Page 29 Color imageCLASS MF746Cdw Service Guide for Dealers Color imageCLASS MF746Cdw Main Unit, Copy, and Print Specifications Continued Item Description Power Requirements 120V – 127V AC, 60 Hz, 15 A Plug NEMA 5-15 Maximum Approximately 1,470 W Standby Approximately 21.8 W...
  • Page 30 Color imageCLASS MF746Cdw Service Guide for Dealers Table 12 — Cassette Feeding Module-AF1 Item Description 550 sheets (21 lb bond (80 g/m )) x 1 Paper Drawer Capacity 640 sheets (17 lb bond (64 g/m )) x 1 Maximum: 8 1/2” x 14” (216 mm x 355.6 mm)
  • Page 31 Color imageCLASS MF746Cdw Service Guide for Dealers Table 14 — Paper Handling Specifications Item Description Paper Drawer: 250 sheet capacity Paper Source/Capacity Multi-Purpose Tray: 50 sheet capacity Paper Output Approximately 150 sheets (face-down) Paper Drawers Paper Weight Approximately 16 lb bond to 73 lb cover (60 to 200 g/m...
  • Page 32 TIFF, JPEG (Single-Page), PDF 16 Depending on your locale or telephone connection, you may be unable to perform data communication. Contact your local authorized Canon dealer or the Canon help line. Color imageCLASS MF746Cdw Service Guide for Dealers May 2019...
  • Page 33 Color imageCLASS MF746Cdw Service Guide for Dealers Table 17 — Connectivity and Software Specifications Item Description • USB 2.0 High-Speed (A USB cable is not included.) • 10BASE-T/100BASE-TX/1000BASE-T Ethernet (Network) Standard Interfaces • IEEE 802.11 b/g/n • Frequency Range: 2.412 to 2.462 GHz •...

  • Page 34: Warranty

    Color imageCLASS MF746Cdw Service Guide for Dealers B. Warranty 1. imageCLASS Exchange/Carry-in Limited Warranty Color imageCLASS MF746Cdw Service Guide for Dealers May 2019 Page 29...

  • Page 35: Canon Toner Cartridge Limited Warranty

    Color imageCLASS MF746Cdw Service Guide for Dealers 2. Canon Toner Cartridge Limited Warranty Color imageCLASS MF746Cdw Service Guide for Dealers May 2019 Page 30...

  • Page 36: List Of Tables

    Table 8 — Main Unit Consumables List ..................15 Table 9 — Soft Counter Configuration ..................16 Table 10 — Color imageCLASS MF746Cdw Main Unit, Copy, and Print Specifications..23 Table 11 — Feeder Specifications .................... 24 Table 12 — Cassette Feeding Module-AF1 ................25 Table 13 —...