Scientific Atlanta WebSTAR DPR2300 User Manual
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Scientific Atlanta WebSTAR DPR2300 User Manual

Scientific Atlanta WebSTAR DPR2300 User Manual

Gateway cable modems
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WebSTAR™ DPR2300™ and
EPR2300™ Gateway Cable
Modems User's Guide
Software Release v2.0.1 r1133

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Summary of Contents for Scientific Atlanta WebSTAR DPR2300

  • Page 1 WebSTAR™ DPR2300™ and EPR2300™ Gateway Cable Modems User’s Guide Software Release v2.0.1 r1133...

  • Page 2: Benefits And Features

    WebSTAR™ DPR2300™ and EPR2300™ Gateway Cable Modems User’s Guide Introduction Welcome to the exciting world of high-speed Internet access. Your new WebSTAR™ DPR2300™ or EPR2300™ Gateway Cable Modem offers high-end performance and unsurpassed reliability. WebSTAR Gateway Cable Modems allow several users to share one high-speed broadband connection across multiple PCs, laptops, digital cameras, personal data assistants (PDAs), and Internet devices.

  • Page 3: Table Of Contents

    WebSTAR DPR2300 and EPR2300 Gateway Cable Modems User’s Guide In This Guide IMPORTANT RULES FOR SAFE OPERATION ......................3 What’s In the Carton? ..............................6 Front Panel Description ..............................7 Back Panel Description ..............................8 Where is the Best Location for My Gateway Cable Modem..................9 What are the System Requirements for Internet Service? ...................9...

  • Page 4: Important Rules For Safe Operation

    Important Rules for Safe Operation IMPORTANT RULES FOR SAFE OPERATION Note to Installer Note to CATV System Installer CAUTION This reminder is provided to call the CATV RISK OF ELECTRIC SHOCK DO NOT OPEN system installer’s attention to Article 820-40 of the NEC (Section 54, Part I of the Canadian AVIS Electrical Code), that provides guidelines for...
  • Page 5 WebSTAR DPR2300 and EPR2300 Gateway Cable Modems User’s Guide Accessories Do not use accessories with this equipment unless recommended by your cable service provider. Ventilation This equipment has openings for ventilation that protect it from overheating. To ensure the reliability of this equipment, do not obstruct the openings.

  • Page 6: Power Cord Protection

    Important Rules for Safe Operation Power Cord Protection Arrange all power cords so that people cannot walk on the cords, place objects on the cords, or place objects against the cords, which can damage the cords. Pay particular attention to cords that are at plugs, at electrical outlets, and at the places where the cords exit the equipment.

  • Page 7: What's In The Carton

    WebSTAR DPR2300 and EPR2300 Gateway Cable Modems User’s Guide What’s In the Carton? When you receive your gateway cable modem, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items, except as...

  • Page 8: Front Panel Description

    Front Panel Description Front Panel Description The front panel of your cable modem provides status lights that indicate how well and at what state your cable modem is operating. After the cable modem is successfully registered on the network, the POWER and CABLE status indicators illuminate continuously to show that the cable modem is active and fully operational.

  • Page 9: Back Panel Description

    WebSTAR DPR2300 and EPR2300 Gateway Cable Modems User’s Guide Back Panel Description The following illustration describes the back panel components of the DPR2300 and the EPR2300. POWER—Connects the cable modem to the DC output of the AC power adapter that is provided with your cable modem CAUTION: Avoid damage to your equipment.

  • Page 10: Where Is The Best Location For My Gateway Cable Modem

    Where is the Best Location for My Gateway Cable Modem? Where is the Best Location for My Gateway Cable Modem? The ideal location for your gateway cable modem is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your cable service provider to select the best location for your gateway cable modem.

  • Page 11: How Do I Set Up My High-Speed Internet Access Account

    WebSTAR DPR2300 and EPR2300 Gateway Cable Modems User’s Guide How Do I Set Up My High-Speed Internet Access Account? Before you can use your gateway cable modem, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you need to set up an account with your local cable service provider.

  • Page 12: How Do I Connect My Devices To Use The Internet

    How Do I Connect My Devices to Use the Internet? How Do I Connect My Devices to Use the Internet? You can use your gateway cable modem to access the Internet, and you can share that Internet connection with other Internet devices in your home or office. Sharing one connection among many devices is called networking. Connecting and Installing Internet Devices You must connect and install your gateway cable modem to access the Internet.
  • Page 13 WebSTAR DPR2300 and EPR2300 Gateway Cable Modems User’s Guide To install the gateway cable modem Power down your PC and unplug it from the power source. WARNING Connect your PC to either the ETHERNET port or the USB port using the To avoid personal appropriate data cable.

  • Page 14: How Do I Configure Tcp/Ip Protocol

    How Do I Configure TCP/IP Protocol? How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet.
  • Page 15 WebSTAR DPR2300 and EPR2300 Gateway Cable Modems User’s Guide To configure Windows 2000 systems Click Start, select Settings, and choose Network and Dial-up Connections. Double-click the Local Area Connection icon in the Network and Dial-up Connections window. Click Properties in the Local Area Connection Status window.
  • Page 16 How Do I Configure TCP/IP Protocol? To configure Macintosh systems Click the Apple icon in the upper left corner of the Finder. Scroll down to Control Panels, and then click TCP/IP. Click Edit on the Finder (gray bar) at the top of the screen. Scroll down to the bottom of the menu, and then click User Mode.

  • Page 17: How Do I Install Usb Drivers

    WebSTAR DPR2300 and EPR2300 Gateway Cable Modems User’s Guide How Do I Install USB Drivers? To install USB drivers, your PC must be equipped with a USB network interface and a Microsoft Windows 98SE, ME, 2000, or XP operating system. This section contains instructions for installing the gateway cable modem USB drivers.
  • Page 18 How Do I Install USB Drivers? To install Windows 2000 drivers Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive of your PC. Wait until the Power and Cable indicators on the cable modem illuminate solid green. Click Next in the Found New Hardware Wizard window.

  • Page 19: How Do I Configure The Gateway Cable Modems

    WebSTAR DPR2300 and EPR2300 Gateway Cable Modems User’s Guide How Do I Configure the Gateway Cable Modems? To configure your gateway cable modem, you must access the WebWizard configuration pages. This section provides detailed instructions and procedures for configuring your gateway cable modem to operate correctly and presents an example of each WebWizard page.
  • Page 20 How Do I Configure the Gateway Cable Modems? About Your Modem Page Description The following table provides a description of each field within the About Your Modem page. Field Name Description Name The name of the gateway cable modem Cable Modem Serial A unique sequential series of alphanumeric Number characters provided to every modem during...

  • Page 21: Setting Configuration Options

    WebSTAR DPR2300 and EPR2300 Gateway Cable Modems User’s Guide Setting Configuration Options Click Setup on the arc logo located in the upper portion of the About Your Modem screen to access the Setup page. Use the Setup page to access the various gateway cable modem configuration options.
  • Page 22 How Do I Configure the Gateway Cable Modems? Setup Page Section Headings The Setup page is divided into the following section headings: • Basic Settings • Advanced Settings • Firewall In the Setup page, click the selections listed within these sections to access the WebWizard page for that selection.
  • Page 23 WebSTAR DPR2300 and EPR2300 Gateway Cable Modems User’s Guide Field Name Description Use this page to configure port forwarding for local IP Port Forwarding addresses. Port forwarding allows you to run a server on the local area network (LAN) by specifying the mapping of TCP/UPD ports to local PCs or to the IP address of other devices.
  • Page 24 How Do I Configure the Gateway Cable Modems? Configuring Your Password Settings Use the Basic Settings - Password Settings page to set up a password to restrict unauthorized persons from accessing to your gateway cable modem settings. Click Password Settings in the Basic Settings section of the Setup page to access the Password Settings page.
  • Page 25 WebSTAR DPR2300 and EPR2300 Gateway Cable Modems User’s Guide Setting Up Your Password To set up your password, type your password in the Password field, and then re-type your password in the Re-Enter Password field. Click Apply to save your password.
  • Page 26 How Do I Configure the Gateway Cable Modems? Configuring the Default Settings You can use the default settings, or, if your system requires different settings to operate correctly, you can change the default settings using the Setup Basic Settings – Network Configuration page. If you are not familiar with the network configuration procedures detailed in this section, contact your cable service provider before you attempt to change any of the gateway cable modem default network configuration settings.
  • Page 27 WebSTAR DPR2300 and EPR2300 Gateway Cable Modems User’s Guide Setup Basic Settings – Network Configuration Page Description The following table provides a description of the fields within the Setup Basic Settings – Network Configuration page. Field Name Description LAN IP...
  • Page 28 How Do I Configure the Gateway Cable Modems? Function Keys The following function keys appear on the Setup Basic Settings – Network Configuration page. Description Renew WAN IP Address Forces a release and renewal of your WAN IP Lease address Apply Saves the values you enter into the fields without closing the screen...
  • Page 29 WebSTAR DPR2300 and EPR2300 Gateway Cable Modems User’s Guide Setup Basic Settings – IP Management Page Description The following table provides a description of the fields within the Basic Settings – IP Management page. Field Name Description DHCP Server Allows you to enable or disable the DHCP server...
  • Page 30 How Do I Configure the Gateway Cable Modems? Restarting the Gateway Modem Use the Setup Basic Settings – Restart Cable Modem page to restart your cable modem. Click Restart Modem in the Basic Settings section of the Setup page to access the Basic Settings –...
  • Page 31 WebSTAR DPR2300 and EPR2300 Gateway Cable Modems User’s Guide Enabling and Disabling Advanced Features Use the Setup Advanced Settings – Options page to enable or disable advanced features on your network. When the wireless interface is disabled, the transmitter is turned off.
  • Page 32 How Do I Configure the Gateway Cable Modems? Setup Advanced Settings – Options Page Description The following table provides a description of the fields within the Setup Advanced Settings – Options page. If you make changes in the Setup Advanced Settings – Options page, click Apply to apply and save your new IP address filter settings.
  • Page 33 WebSTAR DPR2300 and EPR2300 Gateway Cable Modems User’s Guide Configuring IP Address Filters Use the Setup Advanced Settings – IP Filtering page to configure IP address filters. These filters block a range of IP addresses from accessing the Internet. If you are not familiar with the advanced settings detailed in this section, contact your cable service provider before you attempt to change any of the gateway cable modem default advanced IP filtering settings.
  • Page 34 How Do I Configure the Gateway Cable Modems? Configuring MAC Address Filters Use the Setup Advanced Settings – MAC Filtering page to configure MAC address filters. These filters allow you to deny or block access to the Internet by the individual MAC addresses listed in the table. You can also prevent individual PCs from sending outgoing TCP/UDP traffic to the WAN using their MAC address.
  • Page 35 WebSTAR DPR2300 and EPR2300 Gateway Cable Modems User’s Guide Setup Advanced Settings – MAC Filtering Page Description Use this page to enter the MAC address or MAC addresses of devices whose Internet access you want to control. Click Apply to apply and save your new MAC address filter settings.
  • Page 36 How Do I Configure the Gateway Cable Modems? Configuring and Enabling TCP and UDP Port Filters Use the Setup Advanced Settings – Port Filtering page to configure and enable TCP and UDP port filters. These filters prevent a range of TCP/UDP ports from accessing the Internet.
  • Page 37 WebSTAR DPR2300 and EPR2300 Gateway Cable Modems User’s Guide Configuring Port Forwarding for Local IP Addresses Use the Setup Advanced Settings – Port Forwarding page to configure port forwarding for local IP addresses. Port forwarding allows you to run a server on the LAN by specifying the mapping of TCP/UDP ports to a local PC.
  • Page 38 How Do I Configure the Gateway Cable Modems? Setup Advanced Settings – Port Forwarding Page Description The following example illustrates how to use the port forwarding feature to configure the Microsoft X-Box Online Live for Internet gaming. For most widely used applications (including Microsoft X-Box Online Live), the WebSTAR firewall automatically maps and opens ports required for that application while the application is in use.
  • Page 39 WebSTAR DPR2300 and EPR2300 Gateway Cable Modems User’s Guide Setup Advanced Settings – Port Triggers Page Example The following illustration is an example of the Setup Advanced Settings – Port Triggers page. Setup Advanced Settings – Port Triggers Page Description Use this page to enter and enable the port forwarding trigger and target range start and end ports along with protocol information in the appropriate fields.
  • Page 40 How Do I Configure the Gateway Cable Modems? Configuring the DMZ Host Use the Setup Advanced Settings – DMZ Host page to configure an IP address that is visible to the WAN. DMZ hosting is commonly referred to as “exposed host,”...
  • Page 41 WebSTAR DPR2300 and EPR2300 Gateway Cable Modems User’s Guide Configuring Web Page Filtering, Parental Control, and Firewall Protection Use the Setup Firewall – Web Filters page to configure Web page filtering and firewall protection. This page allows you either block or allow Internet access based on keywords and/or domain names.
  • Page 42 How Do I Configure the Gateway Cable Modems? Setup Firewall – Web Filters Page Description This section describes the section headings and fields descriptions of the Setup Firewall – Web Filters page. Section Headings The Setup Firewall – Web Filters page is divided into the following section headings: •...
  • Page 43 WebSTAR DPR2300 and EPR2300 Gateway Cable Modems User’s Guide Keyword List Use the Keyword List to permanently add keywords to the Web Filter feature by typing a word into the Keyword List field, and then clicking Add Keyword. To remove a keyword from the Keyword List, highlight the keyword in the Keyword List field, and then click Remove Keyword.
  • Page 44 How Do I Configure the Gateway Cable Modems? Setup Firewall – Time of Day Access Filter Page Example The following illustration is an example of the Setup Firewall – Time of Day Access Filter page. Time of day refers to your ISP’s time of day server. The time of day server must be accurate and represent the time of day in your time zone for this feature to operate properly.
  • Page 45 WebSTAR DPR2300 and EPR2300 Gateway Cable Modems User’s Guide Configuring Firewall Event Logging and E-mail Alerts Use the Setup Firewall – Event Logging page to access the firewall event log and allows you to enter your e-mail address in order for you to receive e-mail alerts related to firewall attacks by hackers.
  • Page 46 How Do I Configure the Gateway Cable Modems? Setup Firewall – Event Logging Page Description The Setup Firewall – Event Logging page shows events captured by the firewall. The log displays the following items: • Description of the event • Number of events that have occurred •...

  • Page 47: Having Difficulty

    WebSTAR DPR2300 and EPR2300 Gateway Cable Modems User’s Guide Having Difficulty? Frequently Asked Questions Q. What if I don’t subscribe to cable TV? A. If cable TV is available in your area, data service may be made available with or without subscribing to cable TV service. Contact your local cable service provider for complete information on cable services, including high-speed Internet access.

  • Page 48: Common Troubleshooting Issues

    Having Difficulty? Common Troubleshooting Issues I don’t understand the front panel status indicators. See Front Panel Status Indicator Functions, later in this guide for more detailed information on the front panel status indicator operation and function. The modem does not register an Ethernet connection. •...

  • Page 49: Tips For Improved Performance

    WebSTAR DPR2300 and EPR2300 Gateway Cable Modems User’s Guide Tips for Improved Performance Check and Correct If your cable modem does not perform as expected, the following tips may help. If you need further assistance, contact your cable service provider.

  • Page 50: How Do I Renew The Ip Address On My Pc

    How Do I Renew the IP Address on My PC? How Do I Renew the IP Address on My PC? If your PC cannot access the Internet after the cable modem is online, it is possible that your PC did not renew its IP address.

  • Page 51: Front Panel Status Indicator Functions

    WebSTAR DPR2300 and EPR2300 Gateway Cable Modems User’s Guide Front Panel Status Indicator Functions Initial Power Up, Calibration, and Registration The following chart illustrates the sequence of steps and the corresponding appearance of the cable modem front panel status indicators during power up, calibration, and registration on the network.

  • Page 52: Special Conditions

    Front Panel Status Indicator Functions Special Conditions The following chart describes the appearance of the cable modem front panel status indicators during special conditions to show that you have been denied network access. Front Panel LED Status Indicators During Special Conditions Front Panel LED Status Indicators During Special Conditions Front Panel Indicator Network Access Denied...

  • Page 53: Notices

    WebSTAR DPR2300 and EPR2300 Gateway Cable Modems User’s Guide Notices Trademarks Scientific-Atlanta and the Scientific-Atlanta logo are registered trademarks of Scientific-Atlanta, Inc. DOCSIS is a registered trademark of Cable Television Laboratories, Inc. WebSTAR, DPR2300, EPR2300, and “Bringing the Interactive Experience Home” are trademarks of Scientific-Atlanta, Inc.

  • Page 54: Fcc Compliance

    FCC Compliance FCC Compliance United States FCC Compliance This equipment has been tested and found to comply with the applicable limits of Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or TV reception, which can be determined by turning the...

  • Page 55: For Information

    For Information If You Have Questions If you have technical questions, contact your local cable service provider. Scientific-Atlanta, Inc. 5030 Sugarloaf Parkway, Box 565447 Lawrenceville, GA 30042 770.236.5000 www.scientificatlanta.com Product and service availability subject to change without notice. © 2003 Scientific-Atlanta, Inc. All rights reserved. Bringing the Interactive July 2003 Printed in USA Part Number 4004005 Rev A...

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