Scientific Atlanta DPX2203, EPX2203 User Manual
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Scientific Atlanta DPX2203, EPX2203 User Manual

Voip cable modem
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August 2006
Model DPX2203™ and EPX2203™ VoIP Cable
Modem User's Guide
In This Document
IMPORTANT SAFETY INFORMATION ............................................................... 2
FCC Compliance......................................................................................................... 8
Introduction ................................................................................................................ 9
What's In the Carton? .............................................................................................. 10
Front Panel Components......................................................................................... 11
Back Panel Components .......................................................................................... 13
Where Is the Best Location for My Cable Modem? ............................................. 14
What Are the System Requirements for Internet Service? ................................. 15
How Do I Connect My Devices to Use the Internet?........................................... 17
How Do I Configure TCP/IP Protocol? ................................................................ 19
How Do I Install USB Drivers?............................................................................... 22
How Do I Select and Place Ethernet Network Devices?..................................... 25
How Do I Connect Ethernet Network Devices? .................................................. 26
How Do I Troubleshoot My Internet Service Installation?................................. 28
How Do I Use My Cable Modem for Telephone Service?.................................. 31
What Are the Requirements for Telephone Service? .......................................... 33
How Do I Install the Modem for Telephone Service? ......................................... 34
Using the Battery Pack (Optional) ......................................................................... 37
Mount the Battery Pack on a Wall ......................................................................... 40
Having Difficulty?.................................................................................................... 44
Front Panel LED Status Indicator Functions ........................................................ 47
Notices ....................................................................................................................... 50

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Summary of Contents for Scientific Atlanta DPX2203, EPX2203

  • Page 1: Table Of Contents

    August 2006 Model DPX2203™ and EPX2203™ VoIP Cable Modem User's Guide In This Document IMPORTANT SAFETY INFORMATION ............... 2 FCC Compliance......................8 Introduction ........................ 9 What's In the Carton? ....................10 Front Panel Components..................11 Back Panel Components ..................13 Where Is the Best Location for My Cable Modem? ..........

  • Page 2: Important Safety Information

    IMPORTANT SAFETY INFORMATION IMPORTANT SAFETY INFORMATION Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so.

  • Page 3: Aviso A Los Instaladores De Sistemas Catv

    IMPORTANT SAFETY INFORMATION Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.
  • Page 4 IMPORTANT SAFETY INFORMATION Heed All Warnings Adhere to all warnings on the product and in the operating instructions. Read, Retain, and Follow These Instructions Carefully read all safety and operating instructions before operating this product. Follow all operating instructions that accompany this product. Retain the instructions for future use. Give particular attention to all safety precautions.
  • Page 5 IMPORTANT SAFETY INFORMATION Note: If you are unable to insert this plug fully into the outlet, try reversing the plug. The wide blade is provided for your safety. If the plug still fails to fit, contact an electrician to replace your obsolete outlet. Overloading WARNING: Avoid electric shock and fire hazard! Do not overload mains AC outlets and...
  • Page 6 IMPORTANT SAFETY INFORMATION Selecting a Proper Location WARNING: Avoid personal injury and damage to this product! An unstable surface may cause this product to fall. Place this product on a stable surface. The surface must support the size and weight of this product.
  • Page 7 IMPORTANT SAFETY INFORMATION Service Warnings Servicing This Product WARNING: Avoid electric shock! Opening or removing the cover may expose you to dangerous voltages. This product contains no user-serviceable parts. Refer all servicing to qualified service personnel. Do not open the cover of this product. If you open the cover, your warranty will be void. Refer all servicing to qualified personnel only.

  • Page 8: Fcc Compliance

    FCC Compliance FCC Compliance United States FCC Compliance This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against such interference in a residential installation.

  • Page 9: Introduction

    Introduction Introduction Welcome to the world of high-speed Internet and high-quality digital telephone service. Your new Model DPX2203 or Model EPX2203 Cable Modem with Embedded MTA is a modem that meets industry standards for high-speed data connectivity along with digital telephone service. The DPX2203 or EPX2203 offers the following outstanding features: Data Over Cable System Interface Specifications (DOCSIS) technology to deliver high-end performance and reliability...

  • Page 10: What's In The Carton

    What's In the Carton? What's In the Carton? When you receive your DPX2203 or EPX2203, you should check the cable modem equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items: One power adapter with power One Model DPX2203 or EPX2203 VoIP Cable Modem...

  • Page 11: Front Panel Components

    Front Panel Components Front Panel Components The following illustration shows the function of the front panel LED status indicators on the DPX2203 and EPX2203 and the optional battery pack. Note: The model shown here is the DPX2203. The EPX2203 does not attach to a battery pack.
  • Page 12 Front Panel Components Notes: After the cable modem is successfully registered on the network, the POWER LED (LED 10) and the CABLE LED (LED 7) illuminate continuously to indicate that the cable modem is active and fully operational. If the optional battery pack is installed, the POWER LED (LED 10) and the CABLE LED (LED 7) blink periodically and the other lights go out to indicate that the modem is running on battery power.

  • Page 13: Back Panel Components

    Back Panel Components Back Panel Components The following illustration shows the description and function of the back panel components on the DPX2203 and EPX2203. Note: The model shown here is the DPX2203. The EPX2203 does not attach to a battery pack. Important! Do not connect your PC to both the Ethernet and USB ports at the same time.

  • Page 14: Where Is The Best Location For My Cable Modem

    Where Is the Best Location for My Cable Modem? Where Is the Best Location for My Cable Modem? The ideal location for your cable modem is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best location for your cable modem.

  • Page 15: What Are The System Requirements For Internet Service

    What Are the System Requirements for Internet Service? What Are the System Requirements for Internet Service? To ensure that your cable modem operates efficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements.

  • Page 16: How Do I Set Up My High-Speed Internet Access Account

    How Do I Set Up My High-Speed Internet Access Account? How Do I Set Up My High-Speed Internet Access Account? Before you can use your cable modem, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you need to set up an account with your local service provider.

  • Page 17: How Do I Connect My Devices To Use The Internet

    How Do I Connect My Devices to Use the Internet? How Do I Connect My Devices to Use the Internet? You can use your cable modem to access the Internet, and you can share that Internet connection with other Internet devices in your home or office. Sharing one connection among many devices is called networking.
  • Page 18 How Do I Connect My Devices to Use the Internet? Connect the active RF coaxial cable to the CABLE connector. Use an optional cable signal splitter to add a TV, a DHCT or set-top converter, or a VCR. Insert the AC power cord into the POWER connector on the back of the cable modem, and then plug the cord into an AC power source.

  • Page 19: How Do I Configure Tcp/Ip Protocol

    How Do I Configure TCP/IP Protocol? How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet. This section contains instructions for configuring TCP/IP on your Internet devices to operate with the cable modem in Microsoft Windows or Macintosh environments.
  • Page 20 How Do I Configure TCP/IP Protocol? Configuring TCP/IP on Windows 2000 Systems Click Start, select Settings, and choose Network and Dial-up Connections. Double-click the Local Area Connection icon in the Network and Dial-up Connections window. Click Properties in the Local Area Connection Status window. Click Internet Protocol (TCP/IP) in the Local Area Connection Properties window, and then click Properties.
  • Page 21 How Do I Configure TCP/IP Protocol? Configuring TCP/IP on Macintosh Systems Click the Apple icon in the upper-left corner of the Finder. Scroll down to Control Panels, and then click TCP/IP. Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the menu, and then click User Mode.

  • Page 22: How Do I Install Usb Drivers

    How Do I Install USB Drivers? How Do I Install USB Drivers? To install USB drivers, your PC must be equipped with a USB network interface and a Microsoft Windows 98SE, ME, 2000, or XP operating system. This section contains instructions for installing the USB drivers for the cable modem.
  • Page 23 How Do I Install USB Drivers? Click Next in the Found New Hardware Wizard window. The system searches for the driver file for your hardware device. After the system finds the USB driver, the Digital Signature Not Found window opens and displays a confirmation message to continue the installation. Click Yes to continue the installation.

  • Page 24: What Are The Requirements For Ethernet Network Devices

    What Are the Requirements for Ethernet Network Devices? How Many Ethernet Network Devices Can I Connect? The Scientific Atlanta cable modem can support several Ethernet network devices using external Ethernet hubs that must be purchased separately. The theoretical maximum number of Ethernet network devices supported by the cable modem is 63.

  • Page 25: How Do I Select And Place Ethernet Network Devices

    How Do I Select and Place Ethernet Network Devices? How Do I Select and Place Ethernet Network Devices? You can use a large variety of Ethernet network devices with your cable modem. These include NIC cards, hubs, bridges, etc. Contact your service provider or consult the documentation for your Ethernet network devices for more information on configuring Ethernet network devices.

  • Page 26: How Do I Connect Ethernet Network Devices

    How Do I Connect Ethernet Network Devices? How Do I Connect Ethernet Network Devices? Connecting Ethernet Devices You must connect your Ethernet devices for use with the cable modem. Professional installation may be available. Contact your local service provider for further assistance.
  • Page 27 How Do I Connect Ethernet Network Devices? Connect additional Ethernet network devices by connecting an Ethernet hub or router to the cable modem. Connect the active RF coaxial cable to the CABLE connector on the back of the cable modem. Use an optional cable signal splitter to add a TV, a DHCT or set- top converter, or a VCR.

  • Page 28: How Do I Troubleshoot My Internet Service Installation

    How Do I Troubleshoot My Internet Service Installation? How Do I Troubleshoot My Internet Service Installation? Troubleshooting for Internet Service I cannot connect to the Internet Verify that the plug to your cable modem AC power is properly inserted into an electrical outlet.
  • Page 29 How Do I Troubleshoot My Internet Service Installation? My cable modem does not register a cable connection The cable modem works with a standard, 75-ohm, RF coaxial cable. If you are using a different cable, your cable modem will not function properly. Contact your service provider to determine if you are using the correct cable.
  • Page 30 How Do I Troubleshoot My Internet Service Installation? How Do I Renew the IP Address on My PC? If your PC cannot access the Internet after the cable modem is online, it is possible that your PC did not renew its IP address. Follow the appropriate instructions in this section for your operating system to renew the IP address on your PC.

  • Page 31: How Do I Use My Cable Modem For Telephone Service

    How Do I Use My Cable Modem for Telephone Service? How Do I Use My Cable Modem for Telephone Service? Contacting Your Local Service Provider You need to set up a telephone account with your local service provider to use your cable modem for telephone service.

  • Page 32: Where Do I Place My Cable Modem For Telephone Service

    Where Do I Place My Cable Modem for Telephone Service? Where Do I Place My Cable Modem for Telephone Service? If you are planning to use your modem for telephone service, you should work with your cable telephony provider to choose the best location for your modem. Where Is the Best Location for My Modem? When choosing a location for your modem, consider the following recommendations:...

  • Page 33: What Are The Requirements For Telephone Service

    What Are the Requirements for Telephone Service? What Are the Requirements for Telephone Service? This section provides hardware and software requirements for using your cable modem for telephone service. Number of Telephone Devices The RJ-11 telephone-style connectors on the cable modem can each provide telephone service to multiple telephones, fax machines, and analog modems.

  • Page 34: How Do I Install The Modem For Telephone Service

    How Do I Install the Modem for Telephone Service? How Do I Install the Modem for Telephone Service? The cable modem can be used to provide telephone service for one or two telephone lines. This section describes how to connect a single telephone, fax machine, analog telephone modem, or other telephone device to each telephone port on the cable modem.
  • Page 35 How Do I Install the Modem for Telephone Service? Installation Diagram The following diagram illustrates one of the various connection options that are available to you. Home Telephone Wiring Line 2 Cable Power Supply Cable Splitter Power Supply Cable-Ready TV, VCR, or Set-Top Home Telephone Wiring Converter...
  • Page 36 How Do I Install the Modem for Telephone Service? Connect the active RF coaxial cable to the CABLE connector on the back of the cable modem. The cable modem begins an automatic search to locate and sign on to the network that provides the telephone service. This process may take up to 5 minutes.

  • Page 37: Using The Battery Pack (Optional)

    Using the Battery Pack (Optional) Using the Battery Pack (Optional) Introduction Your modem may include a rechargeable Lithium-Ion battery back to provide stand- by operation in the event of an AC power failure. You can replace the battery pack without the use of any tools. WARNING: There is danger of explosion if the battery is mishandled or incorrectly replaced.
  • Page 38 Using the Battery Pack (Optional) Align the battery pack tabs with the corresponding slots on the bottom of the modem. Then, set the modem on the battery pack and carefully, but firmly, slide the modem into the battery pack connector. Slide the switch to the Lock position.
  • Page 39 Using the Battery Pack (Optional) Replacing the Battery Pack Under normal circumstances, the battery pack should last for several years. The REPLACE BATTERY indicator illuminates to indicate that the battery should be replaced soon. Contact your service provider to obtain a replacement battery and for disposal instructions.

  • Page 40: Mount The Battery Pack On A Wall

    Mount the Battery Pack on a Wall Mount the Battery Pack on a Wall Before You Begin Before you begin, choose an appropriate mounting place. The wall can be made of cement, wood, or drywall. The mounting location should be free of obstructions on all sides, and the cables should be able to easily reach the cable modem without strain.
  • Page 41 Mount the Battery Pack on a Wall Mounting Illustrations You can mount the optional battery pack for the DPX2203 on a wall using two wall anchors, two screws, and the mounting slots on the bottom of the unit. The modem can be mounted vertically or horizontally as shown in the following illustrations.
  • Page 42 Mount the Battery Pack on a Wall Using the Wall-Mounting Template The following page shows the wall-mounting template. Copy this page and use that copy of the wall-mounting template to mark the mounting screw locations. Important! Use the mounting slots labeled “A” on the template for vertical mounting, or use the mounting slots labeled “B”...
  • Page 43 Mount the Battery Pack on a Wall Mounting the Battery Pack to the Wall Complete these steps to mount the battery pack to the wall. Using a drill with a 3/16-in. bit, drill two holes in the wall as follows: To mount the cable modem vertically, drill the holes at the same height and 4 inches apart.

  • Page 44: Having Difficulty

    Having Difficulty? Having Difficulty? Common Troubleshooting Suggestions The modem does not register a cable connection The modem works with a standard, 75-ohm, RF coaxial cable. If you are using a different cable, your cable modem will not function properly. Contact your service provider to determine whether you are using the correct cable.

  • Page 45: Common Troubleshooting Issues

    Having Difficulty? Q. How does the cable modem connect to my computer? A. The cable modem connects to the USB port or the 10/100BaseT Ethernet port on your PC. If your PC is not equipped with an Ethernet interface, an Ethernet card is available from your local PC or office supply retailer, or from your cable service provider.
  • Page 46 Having Difficulty? The modem does not register a cable connection The modem works with a standard 75-ohm RF coaxial cable. If you are using a different cable, your cable modem will not function properly. Contact your cable service provider to determine whether you are using the correct cable. Verify that you have followed the procedures in How Do I Troubleshoot My Internet Service Installation? (on page 28).

  • Page 47: Front Panel Led Status Indicator Functions

    Front Panel LED Status Indicator Functions Front Panel LED Status Indicator Functions Initial Power Up, Calibration, and Registration The following chart illustrates the sequence of steps and the corresponding appearance of the front panel lights on the cable modem during power up, calibration, and registration on the network.
  • Page 48 Front Panel LED Status Indicator Functions Normal Operations The following chart illustrates the appearance of the front panel LED status indicators on the cable modem during normal operations. Front Panel LED Status Indicators During Normal Operations Front Panel Normal Operations Indicator Line 2 On when line 2 is in use...

  • Page 49: Special Conditions

    Front Panel LED Status Indicator Functions Special Conditions The following chart describes the appearance of the front panel lights on the cable modem during special conditions to show that you have been denied network access. Note: If the front panel lights on the cable modem indicate that network access is denied, contact your cable service provider.

  • Page 50: Notices

    Notices Notices Trademarks Scientific Atlanta is a registered trademark of Scientific-Atlanta, Inc. DPX2203 and EPX2203 are trademarks of Scientific-Atlanta, Inc. Cisco, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. an d certain other countries.
  • Page 52 Scientific Atlanta, A Cisco Company 770.236.5000 5030 Sugarloaf Parkway, Box 465447 www.scientificatlanta.com Lawrenceville, GA 30042 This document includes various trademarks of Scientific-Atlanta, Inc. Please see the Notices section of this document for a list of the Scientific-Atlanta, Inc. trademarks used in this document.

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