Scientific Atlanta DPX2213 User Manual
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Scientific Atlanta DPX2213 User Manual

Voip cable modem
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August 2006
DPX2213™ VoIP Cable Modem
User's Guide
In This Document
What's In the Carton? ................................................................................................ 4
Front Panel Description............................................................................................. 5
Back Panel Description .............................................................................................. 7
Where Is the Best Location for My Cable Modem? ............................................... 8
What Are the System Requirements for Internet Service? ................................... 9
How Do I Connect My Devices to Use the Internet?........................................... 11
How Do I Configure TCP/IP Protocol? ................................................................ 13
How Do I Install USB Drivers?............................................................................... 16
How Do I Select and Place Ethernet Network Devices?..................................... 19
How Do I Connect Ethernet Network Devices? .................................................. 20
What Are the Requirements for USB Network Devices? ................................... 22
How Do I Select and Place USB Network Devices? ............................................ 23
How Do I Connect USB Network Devices?.......................................................... 24
How Do I Troubleshoot My Internet Service Installation?................................. 26
How Do I Use My Modem for Telephone Service?............................................. 29
Where Do I Place My Modem for Telephone Service? ....................................... 30
What Are the Requirements for Telephone Service? .......................................... 31
How Do I Install the Modem for Telephone Service? ......................................... 32
Telephone Service Frequently Asked Questions ................................................. 35
How Do I Maintain the Battery (Optional Model Only)..................................... 37
Having Difficulty?.................................................................................................... 39
Tips for Improved Performance ............................................................................. 41
How Do I Mount the Modem on a Wall? (Optional) .......................................... 42
Front Panel LED Status Indicator Functions ........................................................ 45
Notices ....................................................................................................................... 47
FCC Compliance....................................................................................................... 49

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  • Page 1: Table Of Contents

    August 2006 DPX2213™ VoIP Cable Modem User's Guide In This Document What's In the Carton? ... 4 Front Panel Description... 5 Back Panel Description ... 7 Where Is the Best Location for My Cable Modem? ... 8 What Are the System Requirements for Internet Service? ... 9 How Do I Set Up My High-Speed Internet Access Account? ...

  • Page 2: Benefits And Features

    Your new DPX2213 Voice-over-Internet Protocol (VoIP) Cable Modem is a modem that meets industry standards for high-speed data connectivity along with reliable digital telephone service. With a DPX2213, your Internet enjoyment, home and business communications, and personal productivity will surely soar.
  • Page 3 Introduction Provides parental control and advanced firewall technology Utilizes an attractive compact design that allows for vertical, horizontal, or wall- mount placement Allows automatic software upgrades by your service provider 734348 Rev C...

  • Page 4: What's In The Carton

    When you receive your cable modem, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items: One DPX2213 Cable Modem One Ethernet cable (CAT5/RJ-45) One CD-ROM containing the user's...

  • Page 5: Front Panel Description

    Front Panel Description The front panel of your cable modem provides status LEDs that indicate how well and at what state your cable modem is operating. See Front Panel LED Status Indicator Functions (on page 45), for more information on front panel LED status indicator functions.
  • Page 6 Front Panel Description Notes: After the cable modem is successfully registered on the network, the POWER (LED 1) and ONLINE (LED 4) LEDs illuminate continuously to indicate that the cable mode is active and fully operational. LEDs may behave differently when the cable modem is running on battery power (without AC power-optional model only).

  • Page 7: Back Panel Description

    Back Panel Description The following illustration shows the description and function of the back panel components on the DPX2213. POWER Important! Do not connect your PC to both the Ethernet and USB ports at the same time. Your modem will not function properly if both the Ethernet and USB ports are connected to your PC at the same time.

  • Page 8: Where Is The Best Location For My Cable Modem

    Where Is the Best Location for My Cable Modem? Where Is the Best Location for My Cable Modem? The ideal location for your cable modem is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best location for your cable modem.

  • Page 9: What Are The System Requirements For Internet Service

    What Are the System Requirements for Internet Service? To ensure that your cable modem operates efficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements. Note: You will also need an active cable input line and an Internet connection.

  • Page 10: How Do I Set Up My High-Speed Internet Access Account

    How Do I Set Up My High-Speed Internet Access Account? How Do I Set Up My High-Speed Internet Access Account? Before you can use your cable modem, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you need to set up an account with your local service provider.

  • Page 11: How Do I Connect My Devices To Use The Internet

    How Do I Connect My Devices to Use the Internet? You can use your cable modem to access the Internet, and you can share that Internet connection with other Internet devices in your home or office. Sharing one connection among many devices is called networking. Connecting and Installing Internet Devices You must connect and install your cable modem to access the Internet.

  • Page 12: Connecting The Modem For High-Speed Data Service

    How Do I Connect My Devices to Use the Internet? Connecting the Modem for High-Speed Data Service WARNING: To avoid personal injury or damage to your equipment, follow these steps in the exact order shown. Power off your PC and unplug it from the power source. Connect your PC to either the ETHERNET port or the USB port using the appropriate data cable.

  • Page 13: How Do I Configure Tcp/Ip Protocol

    How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet. This section contains instructions for configuring TCP/IP on your Internet devices to operate with the cable modem in Microsoft Windows or Macintosh environments.
  • Page 14 How Do I Configure TCP/IP Protocol? Configuring TCP/IP on Windows 2000 Systems Click Start, select Settings, and choose Network and Dial-up Connections. Double-click the Local Area Connection icon in the Network and Dial-up Connections window. Click Properties in the Local Area Connection Status window. Click Internet Protocol (TCP/IP) in the Local Area Connection Properties window, and then click Properties.
  • Page 15 Configuring TCP/IP on Macintosh Systems Click the Apple icon in the upper-left corner of the Finder. Scroll down to Control Panels, and then click TCP/IP. Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the menu, and then click User Mode.

  • Page 16: How Do I Install Usb Drivers

    How Do I Install USB Drivers? How Do I Install USB Drivers? To install USB drivers, your PC must be equipped with a USB network interface and a Microsoft Windows 98SE, ME, 2000, or XP operating system. This section contains instructions for installing the USB drivers for the cable modem.
  • Page 17 Click Next in the Found New Hardware Wizard window. The system searches for the driver file for your hardware device. After the system finds the USB driver, the Digital Signature Not Found window opens and displays a confirmation message to continue the installation. Click Yes to continue the installation.

  • Page 18: What Are The Requirements For Ethernet Network Devices

    What Are the Requirements for Ethernet Network Devices? How Many Ethernet Network Devices Can I Connect? The Scientific Atlanta cable modem can support several Ethernet network devices using external Ethernet hubs that must be purchased separately. The theoretical maximum number of Ethernet network devices supported by the cable modem is 63.

  • Page 19: How Do I Select And Place Ethernet Network Devices

    How Do I Select and Place Ethernet Network Devices? You can use a large variety of Ethernet network devices with your cable modem. These include NIC cards, hubs, bridges, etc. Contact your service provider or consult the documentation for your Ethernet network devices for more information on configuring Ethernet network devices.

  • Page 20: How Do I Connect Ethernet Network Devices

    How Do I Connect Ethernet Network Devices? How Do I Connect Ethernet Network Devices? Connecting Ethernet Devices You must connect your Ethernet devices for use with the cable modem. Professional installation may be available. Contact your local service provider for further assistance.
  • Page 21 Select locations for Ethernet network devices. For more information, see How Do I Select and Place Ethernet Network Devices? (on page 19). Connect the Ethernet port on the cable modem to your PC. Connect additional Ethernet network devices by connecting an Ethernet hub or router to the cable modem.

  • Page 22: What Are The Requirements For Usb Network Devices

    What Are the Requirements for USB Network Devices? What Are the Requirements for USB Network Devices? How Many USB Devices Can I Connect? Contact your service provider for more information on the maximum number of USB network devices to connect to the cable modem to maintain optimal network performance.

  • Page 23: How Do I Select And Place Usb Network Devices

    How Do I Select and Place USB Network Devices? You can use a large variety of USB network devices with your cable modem. These include desktop computers, laptop computers, devices with USB ports, and USB adapters. Contact your service provider or consult the documentation for your USB network devices for more information on selecting USB network devices.

  • Page 24: How Do I Connect Usb Network Devices

    How Do I Connect USB Network Devices? How Do I Connect USB Network Devices? Connecting USB Devices You must connect your USB devices for use with your cable modem. Professional installation may be available. Contact your local service provider for further assistance.
  • Page 25 Select locations for USB network devices. For more information, see How Do I Select and Place USB Network Devices? (on page 23). Connect the USB port on the cable modem to your computer. Connect one or more USB network device to the cable modem. Note: If you want to connect more than one USB network device to the cable modem or to your computer, you will need to purchase and install a USB hub.

  • Page 26: How Do I Troubleshoot My Internet Service Installation

    How Do I Troubleshoot My Internet Service Installation? How Do I Troubleshoot My Internet Service Installation? I cannot connect to the Internet Verify that the plug to your cable modem AC power is properly inserted into an electrical outlet. Verify that your cable modem AC power cord is not plugged into an electrical outlet that is controlled by a wall switch.
  • Page 27 How Do I Renew the IP Address on My PC? If your PC cannot access the Internet after the cable modem is online, it is possible that your PC did not renew its IP address. Follow the appropriate instructions in this section for your operating system to renew the IP address on your PC.
  • Page 28 How Do I Troubleshoot My Internet Service Installation? 11 Click Options in the TCP/IP window, and then click Active in the TCP/IP Options window. Note: In some cases, the Load only when needed option does not appear. If it appears, select the option. A check mark appears in the option. 12 Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP window is not selected.

  • Page 29: How Do I Use My Modem For Telephone Service

    How Do I Use My Modem for Telephone Service? Contacting Your Local Service Provider You need to set up a telephone account with your local service provider to use your cable modem for telephone service. When you contact your service provider, verify the following conditions: Does the service to your home support two-way, DOCSIS-compatible cable modem access? If your service provider does not provide two-way service, this...

  • Page 30: Where Do I Place My Modem For Telephone Service

    Where Do I Place My Modem for Telephone Service? Where Do I Place My Modem for Telephone Service? Where Is the Best Location for My Modem? When choosing a location for your modem, consider the following recommendations: Choose a location close to your computer if you will also use the cable modem for high-speed Internet service.

  • Page 31: What Are The Requirements For Telephone Service

    Introduction What Are the Requirements for Telephone Service? This section provides hardware and software requirements for using your cable modem for telephone service. Number of Telephone Devices The RJ-11 telephone-style connectors on the cable modem can each provide telephone service to multiple telephones, fax machines, and analog modems. The maximum number of telephone devices connected to each RJ-11 port is limited by the total Ringing Load of the telephone devices that are connected.

  • Page 32: How Do I Install The Modem For Telephone Service

    How Do I Install the Modem for Telephone Service? How Do I Install the Modem for Telephone Service? The cable modem can be used to provide telephone service for one or two telephone lines. This section describes how to connect a single telephone, fax machine, analog telephone modem, or other telephone device to each telephone port on the cable modem.

  • Page 33: Installation Diagram

    Installation Diagram The following diagram illustrates one of the various connection options that are available to you. Cable Cable-Ready TV, VCR, or Set-Top Converter VOLñ VOL+ MENU GUIDE INFO POWER CHñ BYPASS Cables To install the cable modem for telephone service Connect a telephone, fax machine, or analog modem to each of the appropriate RJ-11 ports on the cable modem.
  • Page 34 How Do I Install the Modem for Telephone Service? Connect the active RF coaxial cable to the CABLE connector on the back of the cable modem. The cable modem begins an automatic search to locate and sign on to the network that provides the telephone service. This process may take up to 5 minutes.

  • Page 35: Telephone Service Frequently Asked Questions

    Introduction Telephone Service Frequently Asked Questions This section provides answers to frequently asked questions regarding cable modem telephone service. For issues regarding cable modem Internet service, see How Do I Troubleshoot My Internet Service Installation? (on page 26) Frequently Asked Questions Q.
  • Page 36 Telephone Service Frequently Asked Questions Q. Can I surf the Internet and make telephone calls at the same time? A. Absolutely! Telephone service is provided separately from Internet data services. Internet surfing and other data services do not affect the quality of your telephone calls.

  • Page 37: How Do I Maintain The Battery (Optional Model Only)

    How Do I Maintain the Battery (Optional Model Only) Your modem includes up to two rechargeable Lithium-Ion batteries to provide stand-by operation in the event of an AC power failure. You can replace one or both of the batteries without the use of any tools. WARNING: There is danger of explosion if the battery is mishandled or incorrectly replaced.

  • Page 38: Removing And Replacing The Batteries

    How Do I Maintain the Battery (Optional Model Only) Location of Batteries The following illustration shows the location of the batteries on the cable modem. Removing and Replacing the Batteries Follow these steps to remove and replace one or both of the batteries. You can remove and replace the batteries without disconnecting the AC power source.

  • Page 39: Having Difficulty

    Introduction Having Difficulty? Frequently Asked Questions Q. What if I don't subscribe to cable TV? A. If cable TV is available in your area, data service may be made available with or without subscribing to cable TV service. Contact your local cable service provider for complete information on cable services, including high-speed Internet access.

  • Page 40: Common Troubleshooting Issues

    Having Difficulty? Common Troubleshooting Issues I don't understand the front panel status indicators See Front Panel LED Status Indicator Functions, for more detailed information on front panel LED status indicator operation and function. The cable modem does not register an Ethernet connection Verify that your computer has an Ethernet card and that the Ethernet driver software is properly installed.

  • Page 41: Tips For Improved Performance

    Tips for Improved Performance Check and Correct If your cable modem does not perform as expected, the following tips may help. If you need further assistance, contact your service provider. Verify that the plug to your cable modem AC power is properly inserted into an electrical outlet.

  • Page 42: How Do I Mount The Modem On A Wall? (Optional)

    How Do I Mount the Modem on a Wall? (Optional) How Do I Mount the Modem on a Wall? (Optional) You can mount the cable modem on a wall using two wall anchors, two screws, and the mounting slots located on the unit. The modem can be mounted vertically or horizontally.
  • Page 43 Introduction Mount the modem as shown in the following illustration. 734348 Rev C...

  • Page 44: Location And Dimensions Of The Wall-Mounting Slots

    How Do I Mount the Modem on a Wall? (Optional) Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the bottom of the modem. Use the information on this page as a guide for mounting your modem to the wall.

  • Page 45: Front Panel Led Status Indicator Functions

    Front Panel LED Status Indicator Functions Initial Power Up, Calibration, and Registration (AC Power applied) The following chart illustrates the sequence of steps and the corresponding appearance of the cable modem front panel LED status indicators during power up, calibration, and registration on the network when AC power is applied to the cable modem.

  • Page 46: Normal Operations (Ac Power Applied)

    Front Panel LED Status Indicator Functions Normal Operations (AC Power applied) The following chart illustrates the appearance of the LED status indicators on the front panel of the cable modem during normal operations when AC power is applied to the modem. Front Panel LED Status Indicators During Normal Operations Front Panel Indicator...

  • Page 47: Notices

    Introduction Notices Trademarks Scientific Atlanta is a registered trademark of Scientific-Atlanta, Inc. DPX2213 and SciCare are trademarks of Scientific-Atlanta, Inc. Cisco, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. an d certain other countries.

  • Page 48: Fcc Radiation Exposure Statement

    Notices FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To maintain compliance with the FCC RF exposure guidelines, this equipment should be installed and operated with minimum distance of at least 7.8 in. (20cm) from all persons. 734348 Rev C...

  • Page 49: Fcc Compliance

    This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada. 734348 Rev C Introduction DPX2213™ VoIP Cable Modem DPX2213 Scientific-Atlanta, Inc. 5030 Sugarloaf Parkway Lawrenceville, Georgia 30044 USA...
  • Page 50 FCC Compliance FCC Part 68 The Federal Communications Commission (FCC) of the United States restricts specific uses of modems, and places registration responsibilities on both the manufacturer and the individual user. The modem may not be connected to a party line or to a coin-operated telephone. The modem may not be connected to a party line or to a coin-operated telephone.

  • Page 51: For Information

    For Information If You Have Questions If you have technical questions, call SciCare™ Broadband Services for assistance. Follow the menu options to speak with a service engineer. Use the following table to find the center in your area. Region Assistance Centers North America Atlanta, Georgia South America...
  • Page 52 Scientific Atlanta, A Cisco Company 770.236.5000 5030 Sugarloaf Parkway, Box 465447 www.scientificatlanta.com Lawrenceville, GA 30042 This document includes various trademarks of Scientific-Atlanta, Inc. Please see the Notices section of this document for a list of Scientific-Atlanta, Inc., trademarks used in this document.

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