1. Manuals
  2. Brands
  3. Scientific Atlanta Manuals
  4. Modem
  5. WebSTAR DPR300 Series
  6. User manual

Scientific Atlanta WebSTAR DPR300 Series User Manual

Cable modem gateway
Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
DPR300 Series
Cable Modem Gateway

Advertisement

Table of Contents
loading

Related Manuals for Scientific Atlanta WebSTAR DPR300 Series

Summary of Contents for Scientific Atlanta WebSTAR DPR300 Series

  • Page 1 DPR300 Series Cable Modem Gateway...
  • Page 2 (PDAs), digital devices, and Internet devices. The cable modem gateway makes sharing files and photos with your family and friends hassle free. With the DPR300 Series Cable Modem Gateway, your Internet enjoyment and business productivity will surely soar.

  • Page 3: Table Of Contents

    WebSTAR DPR300 Series Cable Modem Gateway User’s Guide In This Guide IMPORTANT RULES FOR SAFE OPERATION ... 3 What’s in the Carton? ... 6 Front Panel Description ... 7 Back Panel Description... 8 Where is the Best Location for My Cable Modem Gateway? ... 9 What are the System Requirements for Internet Service? ...

  • Page 4: Important Rules For Safe Operation

    IMPORTANT RULES FOR SAFE OPERATION WARNING: Avoid personal injury and damage to this equipment. An unstable surface may cause this equipment to fall. Note to Installer Note to CATV System Installer This reminder is provided to call the CATV system installer’s attention to Article 820-40 of the NEC (Section 54, Part I of the Canadian Electrical Code), that provides guidelines for proper grounding and, in particular,...
  • Page 5 WebSTAR DPR300 Series Cable Modem Gateway User’s Guide Accessories Do not use accessories with this equipment unless recommended by your cable service provider. Ventilation This equipment has openings for ventilation that protect it from overheating. To ensure the reliability of this equipment, do not obstruct the openings.

  • Page 6: Power Sources

    Power Cord Protection Arrange all power cords so that people cannot walk on the cords, place objects on the cords, or place objects against the cords, which can damage the cords. Pay particular attention to cords that are at plugs, at electrical outlets, and at the places where the cords exit the equipment.

  • Page 7: What's In The Carton

    WebSTAR DPR300 Series Cable Modem Gateway User’s Guide What’s In the Carton? When you receive your cable modem gateway, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged. The carton contains the following items:...

  • Page 8: Front Panel Description

    Front Panel Description The front panel of your cable modem gateway provides status lights that indicate how well and at what state your cable modem gateway is operating. After the cable modem gateway is successfully registered on the network, the POWER and CABLE status indicators illuminate continuously to show that the cable modem is active and fully operational.

  • Page 9: Back Panel Description

    WebSTAR DPR300 Series Cable Modem Gateway User’s Guide Back Panel Description The following illustration describes the back panel components of the cable modem gateway. T10389 1. CABLE – F-Connector connects to an active cable signal from your cable service provider 2.

  • Page 10: Where Is The Best Location For My Cable Modem Gateway

    Where is the Best Location for My Cable Modem Gateway? Think about the layout of your home or office, and consult with your cable service provider to select the best location for your cable modem gateway. Where is the Best Location for My Cable Modem Gateway? Consider these recommendations: Place your cable modem gateway near an AC power outlet.

  • Page 11: What Are The System Requirements For Internet Service

    WebSTAR DPR300 Series Cable Modem Gateway User’s Guide What are the System Requirements for Internet Service? To ensure that your cable modem gateway operates efficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements.

  • Page 12: How Do I Set Up My Internet Access Account

    How Do I Set Up My High-Speed Internet Access Account? Before you can use your cable modem gateway, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you need to set up a high-speed Internet access account with your local cable service provider.

  • Page 13: How Do I Connect My Devices To Use The Internet

    WebSTAR DPR300 Series Cable Modem Gateway User’s Guide How Do I Connect My Devices to Use the Internet? You can use your cable modem gateway to access the Internet, and you can share that Internet connection with other Internet devices in your home or office. Sharing one connection among many devices is called networking.
  • Page 14 To install the cable modem gateway The following installation procedure ensures proper cable modem gateway setup and configuration. For detailed installation procedures for specific device types WARNING: To and services, refer to the specific section for that device or service, later in this avoid personal injury guide.

  • Page 15: How Do I Configure Tcp/Ip Protocol

    WebSTAR DPR300 Series Cable Modem Gateway User’s Guide How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet.
  • Page 16 To configure Windows 2000 systems Click Start, select Settings, and choose Network and Dial-up Connections. Double-click the Local Area Connection icon in the Network and Dial-up Connections window. Click Properties in the Local Area Connection Status window. Click Internet Protocol (TCP/IP) in the Local Area Connection Properties window, and then click Properties.
  • Page 17 WebSTAR DPR300 Series Cable Modem Gateway User’s Guide To configure Macintosh systems Click the Apple icon in the upper left corner of the Finder. Scroll down to Control Panels, and then click TCP/IP. Click Edit on the Finder (gray bar) at the top of the screen. Scroll down to the bottom of the menu, and then click User Mode.

  • Page 18: How Do I Install Usb Drivers

    How Do I Install USB Drivers? To install USB drivers, your PC must be equipped with a USB network interface and a Windows 98SE/ME/2000/XP operating system. This section contains instructions for installing the cable modem gateway USB drivers. If you are not using the USB interface, skip this section. Installing USB Drivers The USB driver installation procedures are different for each operating system.
  • Page 19 WebSTAR DPR300 Series Cable Modem Gateway User’s Guide To install Windows 2000 drivers Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive of your PC. Wait until the Power and Cable indicators on the cable modem illuminate solid green.

  • Page 20: How Do I Troubleshoot My Internet Service Installation

    How Do I Troubleshoot My Internet Service Installation? How Do I Troubleshoot My Internet Service Installation? I cannot connect to the Internet Verify that the plug to your cable modem gateway AC adapter is properly inserted into an electrical outlet. Verify that your cable modem gateway AC adapter is not plugged into an electrical outlet that is controlled by a wall switch.
  • Page 21 WebSTAR DPR300 Series Cable Modem Gateway User’s Guide I need to renew the IP address on my PC If your PC cannot access the Internet after the cable modem is online, it is possible that your PC did not renew its IP address. Follow the appropriate instructions in this section for your operating system to renew the IP address on your PC.

  • Page 22: What Are The Requirements For Ethernet Network Devices

    What are the Requirements for Ethernet Network Devices? What are the Requirements for Ethernet Network Devices? How Many Ethernet Network Devices Can I Connect? The cable modem gateway can support several Ethernet network devices using either the 4 Ethernet ports on the back panel of the unit, or external Ethernet hubs that must be purchased separately.

  • Page 23: How Do I Select And Place Ethernet Network Devices

    WebSTAR DPR300 Series Cable Modem Gateway User’s Guide How Do I Select and Place Ethernet Network Devices? You can use a large variety of Ethernet network devices with your cable modem gateway. These include NIC cards, hubs, bridges, etc. Contact your cable service provider or consult the documentation for your Ethernet network devices for more information on configuring Ethernet network devices.

  • Page 24: How Do I Connect Ethernet Network Devices

    How Do I Connect Ethernet Network Devices? How Do I Connect Ethernet Network Devices? Connecting Ethernet Devices You must connect your Ethernet devices for use with the cable modem gateway. Professional installation may be available. Contact your local cable service provider for further assistance.
  • Page 25 WebSTAR DPR300 Series Cable Modem Gateway User’s Guide WARNING: Hazardous electrical voltages can be present on any connected wiring. Ethernet wiring and connections must be properly insulated to prevent electrical shock. Disconnect power from the cable modem gateway before attempting to connect to any device.

  • Page 26: What Are The Requirements For Usb Network Devices

    What are the Requirements for USB Network Devices? What are the Requirements for USB Network Devices? How Many USB Devices Can I Connect? The cable modem gateway can support numerous USB network devices using a USB hub that must be purchased separately. Contact your cable service provider for more information on the maximum number of USB network devices to connect to the cable modem gateway in order to maintain optimal network performance.

  • Page 27: How Do I Select And Place Usb Network Devices

    WebSTAR DPR300 Series Cable Modem Gateway User’s Guide How Do I Select and Place USB Network Devices? You can use a large variety of USB network devices with your cable modem gateway. These include desktop computers, laptop computers, devices with USB ports, USB adapters. Contact your cable service provider or consult the documentation for your USB network devices for more information on selecting USB network devices.

  • Page 28: How Do I Connect Usb Network Devices

    How Do I Connect USB Network Devices? How Do I Connect USB Network Devices? Connecting USB Devices You must connect your USB devices for use with your cable modem gateway. Professional installation may be available. Contact your local cable service provider for further assistance The following diagram illustrates one of the various USB network connection options that are available to you.
  • Page 29 WebSTAR DPR300 Series Cable Modem Gateway User’s Guide WARNING: Hazardous electrical voltages can be present on any connected wiring. Ethernet wiring and connections must be properly insulated to prevent electrical shock. Disconnect power from the cable modem gateway before attempting to connect to any device.

  • Page 30: What Are The Requirements For Wireless Network Devices

    What are the Requirements for Wireless Network Devices? What are the Requirements for Wireless Network Devices? How Many Wireless Devices Can I Connect? The cable modem gateway serves as a wireless access point (WAP). The WAP on the cable modem gateway provides wireless network service to multiple wireless network devices.

  • Page 31: How Do I Select And Place Wireless Network Devices

    WebSTAR DPR300 Series Cable Modem Gateway User’s Guide How Do I Select and Place Wireless Network Devices? You can use a large variety of wireless network devices with your cable modem gateway. These include computers, PDAs, etc. On the wireless network, all devices impact the characteristics of the network, because each device transmits a wireless signal.

  • Page 32: How Do I Install Wireless Network Devices

    How Do I Install Wireless Network Devices? How Do I Install Wireless Network Devices? Installing Wireless Network Devices You must install wireless network devices for use with your cable modem gateway. Professional installation may be available. Contact your local cable service provider for further assistance.
  • Page 33 WebSTAR DPR300 Series Cable Modem Gateway User’s Guide WARNING: Hazardous electrical voltages can be present on any connected wiring. Ethernet wiring and connections must be properly insulated to prevent electrical shock. Disconnect power from the cable modem gateway before attempting to connect to any device.

  • Page 34: What Are The Requirements For Home Phoneline Networking Devices

    What are the Requirements for Home Phoneline Networking Devices? What are the Requirements for Home Phoneline Networking Devices? How Many HPNA Devices Can I Connect? The RJ-11 telephone-style HPNA connection on the cable modem gateway can provide home networking service to multiple HPNA devices when properly connected to your telephone wiring.

  • Page 35: How Do I Select And Place Home Phoneline Networking Devices

    WebSTAR DPR300 Series Cable Modem Gateway User’s Guide How Do I Select and Place Home Phoneline Networking Devices? Home phoneline networking is also known as HPNA. HPNA service allows all the components of a home network to interact over the home’s existing telephone wiring without disturbing the existing voice or fax services. Home...

  • Page 36: How Do I Connect Home Phoneline Networking Devices

    Laptop with Wireless Cable System Computer with Ethernet NIC Ethernet or USB Telephone Generic Telephone Splitter (if necessary) Telephone DPR300 Series Cable Modem/Router Residential Gateway and Wireless Access Point Computer Telephone Telephone Company HPNA to Ethernet Adapter HPNA to USB Adapter...
  • Page 37 WebSTAR DPR300 Series Cable Modem Gateway User’s Guide WARNING: Hazardous electrical voltages can be present on any connected wiring. Ethernet wiring and connections must be properly insulated to prevent electrical shock. Disconnect power from the cable modem gateway before attempting to connect to any device.

  • Page 38: How Do I Configure The Cable Modem Gateway

    How Do I Configure the Cable Modem Gateway? To configure your cable modem gateway, you must access the WebWizard configuration pages. This section provides detailed instructions and procedures for configuring your cable modem gateway to operate correctly and presents an example of each WebWizard page. Use the WebWizard pages to customize your cable modem gateway to your needs rather than using the default settings.
  • Page 39 WebSTAR DPR300 Series Cable Modem Gateway User’s Guide About Your Modem Page Description The following table provides a description of each field within the About Your Modem page. Field Name Name The name of the cable modem gateway Cable Modem Serial...
  • Page 40 How Do I Configure the Cable Modem Gateway? Setting Configuration Options Click Setup on the arc logo located in the upper portion of the About Your Modem screen to access the Setup page. Use the Setup page to access the various cable modem gateway configuration options.
  • Page 41 WebSTAR DPR300 Series Cable Modem Gateway User’s Guide Setup Page Section Headings The Setup page is divided into the following section headings: Basic Settings Advanced Settings Firewall Wireless Click the selections listed within these sections to access the WebWizard page for that selection.
  • Page 42 Field Name Port Forwarding Use this page to configure port forwarding for local IP addresses. Port forwarding allows you to run a server on the local area network (LAN) by specifying the mapping of TCP/UPD ports to local PCs or to the IP address of other devices. This is a static setting that holds the ports open at all times.
  • Page 43 WebSTAR DPR300 Series Cable Modem Gateway User’s Guide Wireless The following table provides a description of the pages available from within the Wireless section of the Setup page. Field Name Basic Use this page to configure your wireless access point (WAP) parameters, including service set...
  • Page 44 Setup Basic Settings – Password Settings Page Example The following illustration is an example of the Basic Settings – Password Settings page. Setting Up Your Password To set up your password, type your password in the Password field, then re-type your password in the Re-Enter Password field and then click Apply to save your password.
  • Page 45 WebSTAR DPR300 Series Cable Modem Gateway User’s Guide Configuring the Default Settings You can use the default settings, or, if your system requires different settings to operate correctly, you can change the default settings using the Setup Basic Settings – Network Configuration page.
  • Page 46 Setup Basic Settings – Network Configuration Page Description The following table provides a description of the fields within the Setup Basic Settings – Network Configuration page. Field Name LAN IP Address The base IP address of the private home LAN and the WebWizard IP address.
  • Page 47 WebSTAR DPR300 Series Cable Modem Gateway User’s Guide Function Keys The following function keys appear on the Setup Basic Settings – Network Configuration page. Renew NAT Lease Forces a release and renewal of your WAN IP address Apply Saves the values you enter into the fields without...
  • Page 48 Setup Basic Settings – IP Management Page Description The following table provides a description of the fields within the Basic Settings – IP Management page. Field Name Starting Local Address The starting address used by the built-in DHCP server to distribute Private LAN IP addresses. In the example shown, addresses between 2 and 9 can be used for devices on your Private LAN that require fixed IP addresses such as printer...
  • Page 49 WebSTAR DPR300 Series Cable Modem Gateway User’s Guide Enabling and Disabling Advanced Features Use the Setup Advanced Settings – Options page to enable or disable advanced features on your network. If you are not familiar with the advanced settings detailed in this section, contact your cable service provider before you attempt to change any of the cable modem gateway default advanced options settings.
  • Page 50 Setup Advanced Settings – Options Page Description The following table provides a description of the fields within the Setup Advanced Settings – Options page. If you make changes in the Setup Advanced Settings – Options page, click Apply to apply and save your new IP address filter settings. Field Name WAN Blocking Checking this box prevents the cable modem...
  • Page 51 WebSTAR DPR300 Series Cable Modem Gateway User’s Guide Configuring IP Address Filters Use the Setup Advanced Settings – IP Filtering page to configure IP address filters. These filters block a range of IP addresses from accessing the Internet. If you are not familiar with the advanced settings detailed in this section, contact your cable service provider before you attempt to change any of the cable modem gateway default advanced IP filtering settings.
  • Page 52 How Do I Configure the Cable Modem Gateway? Configuring MAC Address Filters Use the Setup Advanced Settings – MAC Filtering page to configure MAC address filters. These filters prevent individual MAC addresses from accessing the Internet. You can also prevent individual PCs from sending outgoing TCP/UDP traffic to the WAN using their MAC address.
  • Page 53 WebSTAR DPR300 Series Cable Modem Gateway User’s Guide Configuring and Enabling TCP and UDP Port Filters Use the Setup Advanced Settings – Port Filtering page to configure and enable TCP and UDP port filters. These filters prevent a range of TCP/UDP ports from accessing the Internet.
  • Page 54 How Do I Configure the Cable Modem Gateway? Configuring Port Forwarding for Local IP Addresses Use the Setup Advanced Settings – Port Forwarding page to configure port forwarding for local IP addresses. Port forwarding allows you to run a server on the LAN by specifying the mapping of TCP/UDP ports to a local PC.
  • Page 55 WebSTAR DPR300 Series Cable Modem Gateway User’s Guide Setup Advanced Settings – Port Forwarding Page Description The following example illustrates how to use the port forwarding feature to configure the Microsoft X-Box Online Live for Internet gaming. Set the X-Box to a fixed IP address, for example, 192.168.0.5.
  • Page 56 How Do I Configure the Cable Modem Gateway? Setup Advanced Settings – Port Triggers Page Example The following illustration is an example of the Setup Advanced Settings – Port Triggers page. Setup Advanced Settings – Port Triggers Page Description Use this page to enter and enable the port forwarding trigger and target range start and end ports along with protocol information in the appropriate fields.
  • Page 57 WebSTAR DPR300 Series Cable Modem Gateway User’s Guide Configuring the DMZ Host Use the Setup Advanced Settings – DMZ Host page to configure an IP address that is visible to the WAN. DMZ hosting is commonly referred to as “exposed host,”...
  • Page 58 How Do I Configure the Cable Modem Gateway? Configuring Web Page Filtering and Firewall Protection Use the Setup Firewall – Web Filters page to configure Web page filtering and firewall protection. This page allows you either block or allow Internet access based on keywords and/or domain names.
  • Page 59 WebSTAR DPR300 Series Cable Modem Gateway User’s Guide Setup Firewall – Web Filters Page Description This section describes the section headings and fields descriptions of the Setup Firewall – Web Filters page. Section Headings The Setup Firewall – Web Filters page is divided into the following section...
  • Page 60 How Do I Configure the Cable Modem Gateway? Keyword List Use the Keyword List to permanently add keywords to the Web Filter feature by typing a word into the Keyword List field, and then clicking Add Keyword. To remove a keyword from the Keyword List, highlight the keyword in the Keyword List field, and then click Remove Keyword.
  • Page 61 WebSTAR DPR300 Series Cable Modem Gateway User’s Guide Setup Firewall – Event Logging Page Description The Setup Firewall – Event Logging page shows events capture by the firewall. The log shows the log shows the following items: Description of the event...
  • Page 62 How Do I Configure the Cable Modem Gateway? Configuring Your Wireless Access Point Parameters Use the Setup Wireless – Basic page to configure your wireless access point (WAP) parameters, included SSID and channel number. If you are not familiar with the advanced settings detailed in this section, contact your cable service provider before you attempt to change any of the cable modem gateway default wireless basic settings.
  • Page 63 WebSTAR DPR300 Series Cable Modem Gateway User’s Guide Setup Wireless – Basic Page Description This section describes the section headings and fields descriptions of the Setup Wireless – Basic page. If you make changes in the Setup Wireless – Basic page, click Apply to apply and save your wireless basic settings.
  • Page 64 How Do I Configure the Cable Modem Gateway? Configuring Your Wireless Network Privacy and Encryption Parameters Use the Setup Wireless – Privacy page to configure your WAP wired equivalent privacy (WEP) encryption keys and authentication. If you are not familiar with the advanced settings detailed in this section, contact your cable service provider before you attempt to change any of the cable modem gateway default wireless privacy settings.
  • Page 65 WebSTAR DPR300 Series Cable Modem Gateway User’s Guide Setup Wireless – Privacy Page Description This section describes the section headings and fields descriptions of the Setup Wireless – Privacy page. If you make changes in the Setup Wireless – Privacy page, click Apply to apply and save your wireless privacy settings.
  • Page 66 128 Bit Keys For use with Encryption Mode set to 128-bit encryption. Enter 13-byte values for a Key. You do not have to set all four Keys. Usually only one is needed for a home network. Each value is represented in hexadecimal.
  • Page 67 WebSTAR DPR300 Series Cable Modem Gateway User’s Guide Setup Wireless – Advanced Page Description This section describes the section headings and fields descriptions of the Setup Wireless – Advanced page. If you make changes in the Setup Wireless – Advanced page, click Apply...

  • Page 68: How Do I Monitor The Cable Modem Gateway

    How Do I Monitor the Cable Modem Gateway? There are several WebWizard pages available for monitoring the performance of the cable modem gateway. These pages are the Signal page, the Status page, and the Log page. This section provides examples and descriptions of these WebWizard pages.
  • Page 69 WebSTAR DPR300 Series Cable Modem Gateway User’s Guide Signal Page Description This section describes the section headings and field descriptions of the Signal page. Field Name Downstream/ Displays the current downstream/upstream status of Upstream Status the cable modem gateway. There are 5 possible...
  • Page 70 How Do I Monitor the Cable Modem Gateway? Accessing the Status Page Use the Status page to view important information about the operational status of your cable modem gateway and the devices you have connected to it. Click Status on the arc in the upper portion of any WebWizard page to access the Status page.
  • Page 71 WebSTAR DPR300 Series Cable Modem Gateway User’s Guide Status Page Description This section describes the section headings and fields descriptions of the Status page. Field Name Cable Modem Status Displays the current status of the cable modem gateway. There are 5 possible states:...
  • Page 72 How Do I Monitor the Cable Modem Gateway? Viewing Cable Modem Gateway Operational Status Use the Log page to view important information about the operational status of your cable modem gateway that you can use to troubleshoot and resolve problems with your cable modem gateway. The Log records events as they occur. Click Log on the arc in the upper portion of any WebWizard page to access the Log page.

  • Page 73: Frequently Asked Questions

    WebSTAR DPR300 Series Cable Modem Gateway User’s Guide Frequently Asked Questions Internet Installation Q. What if I don’t subscribe to cable TV? A. If cable TV is available in your area, high-speed data service may be made available with or without subscribing to cable TV service. Contact your local cable service provider for complete information on available broadband services, including high-speed Internet access.
  • Page 74 Q. What do the front panel status indicators mean? A. The following table illustrates the sequence of steps and the corresponding appearance of the cable modem gateway front panel status indicators during power up, calibration, and registration on the network. Use this chart to troubleshoot the power up, calibration, and registration process of your cable modem gateway.
  • Page 75 WebSTAR DPR300 Series Cable Modem Gateway User’s Guide Home Phoneline Networking (Optional) Q. How do I arrange for installation? A. Professional installation from your cable service provider may be provided. A professional installer can connect the HPNA port to your existing telephone wiring in your home, or install new wiring if needed.

  • Page 76: Having Difficulty

    Having Difficulty? If your cable modem gateway does not operate as expected, the following troubleshooting tips may help. If you need further assistance, contact your cable service provider. My cable modem gateway does not register a cable connection. The cable modem gateway works with a standard, 75-ohm, RF coaxial cable. If you are using a different cable, your cable modem gateway will not function properly.

  • Page 77: Notices

    WebSTAR DPR300 Series Cable Modem Gateway User’s Guide Notices Trademarks Scientific-Atlanta and the Scientific-Atlanta ARCs logo are registered trademarks of Scientific-Atlanta, Inc. WebSTAR and “Bringing the Interactive Experience Home” are trademarks of Scientific-Atlanta, Inc. Other trademarks listed herein are the property of their respective owners.

  • Page 78: Fcc Compliance

    FCC Compliance United States FCC Compliance This equipment has been tested and found to comply with the applicable limits of Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or TV reception, which can be determined by turning the...

  • Page 79: For Information

    For Information Scientific-Atlanta, Inc. 770.236.5000 Scientific-Atlanta and the Scientific-Atlanta logo are registered trademarks of Scientific-Atlanta, Inc. “Bringing the Interactive Experience Home” and WebSTAR are trademarks of Scientific-Atlanta, Inc. All other trademarks shown are trademarks of their respective owners. Product and service availability subject to change without notice. ©...

Table of Contents