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Problem
Solution
I cannot send/
Make sure that you have a phone
receive calls.
signal (the signal strength
indicator should have at least one
segment showing). Avoid
electrical or radio interference,
and obstructions such as bridges,
parking garages, or tall buildings.
Your phone also may have the
Call Barring
you know the unlock code, you
can change this setting in the
security menu (
> Security ).
Also, check to be sure your SIM
card is installed and working.
My phone has
Make sure that your antenna is
poor reception
not bent or damaged.
and drops
Also, make sure you have a phone
calls.
signal (the signal strength
indicator should have at least one
segment showing). Stay clear of
any obstructions such as bridges,
parking garages, or tall buildings.
I cannot hear
While on a call, press the upper
others on my
volume key. Your phone display
phone.
should show the volume
increasing.
Also, make sure that your phone's
earpiece is not blocked by its
carrying case.
I cannot open
Before you can use text
my text
messages, you must set up the
message
message inbox. See your user's
inbox.
guide.
How do I see
To see the most recent calls you
the calls I sent
dialed or received:
or received?
My phone will
You must send PIN codes and
not send
passwords as DTMF tones while
voicemail
on a call. You can set your phone's
DTMF tones to be Long , Short , or
commands,
Off
passwords, or
other codes.
numbers, try changing the DTMF
setting.
1 From the idle display, press:
2 Press
3 Press SELECT (
42
feature turned on. If
M
> Settings
M
> Recent Calls
> Received Calls
or
Dialed Calls
. If you have trouble sending
M
> Settings
> Initial Setup > DTMF
S
to scroll to Long or
Short
.
+
) to select it.
Problem
Solution
Use the Contrast feature to
My phone's
display is too
change the level of contrast in
dark.
your display. See your user's
guide.
You can also use the Backlight
feature to change the length of
time that the display backlight
stays on. See your user's guide.
My battery
Your battery's performance is
didn't last as
affected by charge time, feature
long as I
use, temperature changes,
expected.
backlight use, and other factors.
What can I do
For tips on extending battery life,
to extend
see your user's guide.
battery life?
I am unable to
Try moving to a quieter location to
record a voice
make your voice recording. Hold
note, voice
the phone about four inches (10
name, or voice
centimeters) from your mouth,
shortcut
and speak directly into the phone
in a normal tone of voice.
My TTY device
Your phone must be set to a TTY
doesn't work
mode for the phone to detect your
with my
TTY device. See your user's
phone.
guide.
I plugged the
The beep indicates that you are
data cable into
set up correctly. If you did not hear
my phone but
a beep, make sure that both ends
my phone did
of the data cable are connected—
not beep. How
the smaller end to your phone and
do I know if
the larger end to your computer.
the data cable
Also, your computer may have
is ready to go?
deactivated the port to save
power. Try opening an application
that uses the port, like a fax or
dial-up application, to
automatically activate the port.
My phone
Some wireless networks may not
beeped when I
support data or fax transmission.
attached the
If you are roaming on an
data cable, but
unfamiliar network, this may be
my data and
the case.
fax
Also, remember that data and fax
applications
transmission usually requires a
don't work.
subscription. Call your service
provider for more information.
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