Summary of Contents for HP ProLiant ML370 Generation 4
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All manuals and user guides at all-guides.com HP ProLiant ML370 Generation 4 Server Maintenance and Service Guide March 2006 (Eighth Edition) Part Number 346895-008...
All manuals and user guides at all-guides.com Contents Illustrated parts catalog ......................... 6 Customer self repair........................... 6 Mechanical components..........................7 System components ........................... 8 Removal and replacement procedures ................... 13 Required tools............................13 Safety considerations ..........................14 Preventing electrostatic discharge ....................14 Symbols on equipment ........................
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Lights Out Manager technology ........................ 61 Option ROM Configuration for Arrays ....................... 61 ProLiant Essentials Rapid Deployment Pack ....................61 HP ROM-Based Setup Utility ........................62 ROMPaq utility............................62 System Online ROM flash component utility ....................62 SmartStart software ..........................62 SmartStart Scripting Toolkit ......................
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All manuals and user guides at all-guides.com Acronyms and abbreviations......................79 Index............................82 Contents 5...
HP's customer self-repair program offers you the fastest service under either warranty or contract. It enables HP to ship replacement parts directly to you so that you can replace them. Using this program, you can replace parts at your own convenience.
All manuals and user guides at all-guides.com Mechanical components Item Description Original Modified spare Customer self spare part part number repair (on number page 6) Access panel (top cover) 359233-001 — Front bezel (tower model only) 359234-001 — Rack bezel (rack model only) 359235-001 —...
All manuals and user guides at all-guides.com System components Item Description Original spare part Modified Customer self number spare part repair (on number page 6) System components Power supply, 800 W 347883-001‡ See 406867-001 requirement Fan, 92 mm 231213-001 — 3.3-V lithium battery 153099-001 —...
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All manuals and user guides at all-guides.com Item Description Original spare part Modified Customer self number spare part repair (on number page 6) c) Intel® Xeon™ 3.4-GHz 1-MB L2 364757-001 — cache † d) Intel® Xeon™ 3.6-GHz 1-MB L2 364758-001 —...
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All manuals and user guides at all-guides.com Item Description Original spare part Modified Customer self number spare part repair (on number page 6) b) Receptacle, door snap, stone* — — c) Retainer, card guide, PCI — — d) Fastener, 0.15-in plastic standoff* —...
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404712-001 requirement SAS SFF hard drive* — — — a) 36-GB, 10,000 rpm 376596-001 — b) 72-GB, 10,000 rpm 376597-001 — c) 60-GB, 5,000 rpm SFF SATA 382264-001 — HP Smart Array P600 Controller 370855-001 — Illustrated parts catalog 11...
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All manuals and user guides at all-guides.com * Not shown †Do not mix single-core and dual-core processors, or processors with different cache sizes or speeds. ‡REQUIREMENT: For Customers in the EU only. The use of the Original Spare part is regulated by RoHS legislation§. If your unit contains a part that is labelled with the Modified Spare number, the Modified Spare must be ordered as the replacement part in the EU.
All manuals and user guides at all-guides.com Removal and replacement procedures In this section Required tools............................13 Safety considerations..........................14 Preparation procedures........................... 15 Feet ..............................17 Front bezel ............................19 Access panel ............................20 Rack bezel ............................20 Tower hood cover ..........................21 Rack rails ..............................
All manuals and user guides at all-guides.com • T-15 Torx screwdriver (included with the server) • Diagnostics Utility (included on the SmartStart CD-ROM) Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts.
("Extending the server from the rack" on page 16). If you are performing service procedures in an HP, Compaq branded, telco, or third-party rack cabinet, you can use the locking feature of the rack rails to support the server and gain access to internal components.
All manuals and user guides at all-guides.com If you must remove a server from a rack or a non-hot-plug component from a server, power down the server. • Remove the server from the rack ("Removing the server from the rack" on page 17). If the rack environment, cabling configuration, or the server location in the rack creates awkward conditions, remove the server from the rack.
Secure the server by tightening the thumbscrews. Removing the server from the rack To remove the server from an HP, telco, or third-party rack: Power down the server (on page 16). Loosen the front panel thumbscrews that secure the server faceplate to the front of the rack.
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All manuals and user guides at all-guides.com Remove the feet. To replace the component, slide it back onto the locking slot. Be sure that the foot snaps securely into the holder. Repeat with the remaining feet, as necessary. Removal and replacement procedures 18...
All manuals and user guides at all-guides.com Front bezel Tower servers have a removable front bezel that must be unlocked and opened before accessing the hard drive cage, diskette drive, and before removing the access panel. To unlock the front bezel, use the key provided with the server to unlock the bezel with a counterclockwise turn.
All manuals and user guides at all-guides.com Lift up the front bezel and remove it from the chassis. To replace the component, reverse the removal procedure. Access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
All manuals and user guides at all-guides.com Loosen the two thumbscrews that secure the rack bezel to the chassis. Remove the rack bezel. To replace the component, reverse the removal procedure. Tower hood cover To remove the component: Unlock and open the front bezel ("Front bezel"...
All manuals and user guides at all-guides.com Remove the tower hood cover. To replace the component, reverse the removal procedure. Rack rails NOTE: This procedure applies to rack servers only. To remove the component: Use the Torx T-15 screwdriver to push in the release key. NOTE: The T-15 Torx screwdriver is clipped to the rear panel of the server.
All manuals and user guides at all-guides.com Power supply blank WARNING: To reduce the risk of electric shock, do not disassemble the power supply or attempt to repair it. Replace it only with the specified spare part. CAUTION: Do not attempt to remove and replace a power supply as a hot-plug procedure unless both bays are populated with power supplies.
All manuals and user guides at all-guides.com Remove the power supply. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. To replace the component, reverse the removal procedure. Hard drive blank (SCSI) CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.
All manuals and user guides at all-guides.com Hard drives (SCSI) CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. Unlock and open the front bezel ("Front bezel"...
All manuals and user guides at all-guides.com Disconnect the power cable from the SCSI hard drive backplane. Remove the four (4) screws that secure the hard drive cage into the chassis. Remove the hard drive cage. To replace the component, reverse the removal procedure. CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.
All manuals and user guides at all-guides.com Remove the blank. To replace the component, reverse the removal procedure. Hard drives (SAS) CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. Unlock and open the front bezel ("Front bezel"...
All manuals and user guides at all-guides.com Hard drive cage (SAS) Power down the server (on page 16). Unlock and open the front bezel ("Front bezel" on page 19) (tower servers only). Remove the rack bezel (rack servers only) ("Rack bezel"...
All manuals and user guides at all-guides.com Unscrew and remove the four screws that secure the drive cage to the chassis and remove the SAS cage. To replace the component, reverse the removal procedure. System fans The server supports redundant hot-plug fans to provide proper airflow to the system if a primary fan fails. In the standard configuration, three fans cool the server: fans 1, 3, and 5.
All manuals and user guides at all-guides.com Remove the fan. To replace the component, reverse the removal procedure. Redundant hot-plug fan cage For full redundancy, always install all three fans included in the redundant hot-plug fan option kit. To remove the component: Power down the server (on page 16).
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All manuals and user guides at all-guides.com IMPORTANT: Do not discard the fan cage retaining bracket. The bracket is required for proper fan operation. Slide the redundant fan cage out of the chassis. Removal and replacement procedures 31...
All manuals and user guides at all-guides.com Reinstall the redundant fan cage retaining bracket. To replace the component, reverse the removal procedure. Expansion slot cover Power down the server (on page 16). Unlock and open the front bezel ("Front bezel" on page 19) (tower servers only). Extend or remove the server from the rack ("Extending the server from the rack"...
All manuals and user guides at all-guides.com Slot release lever To remove the component: Power down the server (on page 16). Unlock and open the front bezel ("Front bezel" on page 19) (tower servers only). Extend or remove the server from the rack ("Extending the server from the rack"...
All manuals and user guides at all-guides.com * x8 PCI Express cards are supported, but will run at x4 speeds. CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the expansion boards. To remove the component: Power down the server (on page 16).
All manuals and user guides at all-guides.com Lift the air baffle up and out of the server. To replace the component, reverse the removal procedure. Center wall To remove the component: Power down the server (on page 16). Unlock and open the front bezel ("Front bezel"...
All manuals and user guides at all-guides.com Disconnect the fan cable from the system board. Lift the center wall away from the chassis. To replace the component, reverse the removal procedure. CD-ROM drive To remove the component: Power down the server (on page 16). Unlock and open the front bezel ("Front bezel"...
All manuals and user guides at all-guides.com CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. Disconnect the IDE cable from the CD-ROM drive. Disconnect the power cable from the CD-ROM drive.
All manuals and user guides at all-guides.com Squeeze the two tabs securing the assembly from the inside, and slide the power button/LED assembly through the front of the server. Remove the assembly from the chassis. To replace the component, reverse the removal procedure. Diskette drive To remove the component: Power down the server (on page 16).
CAUTION: Be sure that you have the current version of the system ROM. Failure to flash the ROM with the correct version before installing or replacing the processor causes system failure. For the most current version of the ROM, go to the HP website (http://www.hp.com/support). CAUTION: The processor, heatsink, and retaining clip comprise a single assembly. Separating the processor from the heatsink causes thermal instability and damage to the server.
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All manuals and user guides at all-guides.com CAUTION: Do not mix the 2-MB L2 Cache processors with the 1-MB L2 Cache processors. To remove the component: Power down the server (on page 16). Unlock and open the front bezel ("Front bezel"...
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All manuals and user guides at all-guides.com Determine the correct processor orientation by observing the three guide pins on the processor retaining bracket and the three corresponding guide holes on the processor/heatsink assembly. Be sure the processor locking lever is open. Insert the processor/heatsink assembly into the processor socket.
NOTE: When replacing a failed processor, run the RBSU after replacing the new processor to mark the failed processor as repaired. Refer to the HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide or the HP ROM-Based Setup Utility User Guide for more detailed information on RBSU.
All manuals and user guides at all-guides.com Remove the PPM. NOTE: The appearance of compatible PPMs may vary. CAUTION: Only install a PPM if the processor is installed. Both the PPM and the processor must be installed together, otherwise the system does not boot. IMPORTANT: PPMs do not seat if turned the wrong way.
All manuals and user guides at all-guides.com Remove the DIMM. IMPORTANT: DIMMs do not seat fully if turned the wrong way. For DIMM configuration information, refer to the HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide. To replace the component, reverse the removal procedure.
All manuals and user guides at all-guides.com Remove the SCSI backplane. To replace the component, reverse the removal procedure. Duplex SCSI board Power down the server (on page 16). Unlock and open the front bezel ("Front bezel" on page 19) (tower servers only). Remove the rack bezel (rack servers only) ("Rack bezel"...
All manuals and user guides at all-guides.com VHDCI or HD68 SCSI cable option The VHDCI or HD68 SCSI Cable connects the server to external SCSI-based storage or backup devices. The cabling option kit must be used for internal ports to be used externally. IMPORTANT: To install the external SCSI option, an internal SCSI port must be dedicated for external use only.
All manuals and user guides at all-guides.com To replace the component, reverse the removal procedure. Power supply backplane To remove the component: Power down the server (on page 16). Unlock and open the front bezel ("Front bezel" on page 19) (tower servers only). Remove all hot-plug power supplies ("Hot-plug power supply"...
All manuals and user guides at all-guides.com Remove the power supply backplane. To replace the component, reverse the removal procedure. IMPORTANT: Be sure to align the two retaining guides on the chassis with the holes on the power supply backplane when replacing it. System board IMPORTANT: If replacing the system board or clearing NVRAM, you must re-enter the server serial number through RBSU...
All manuals and user guides at all-guides.com Lift the system board out of the chassis and tilt it to one side to clear the cable guide. To replace the component, reverse the removal procedure. Battery If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock.
Remove the battery. To replace the component, reverse the removal procedure. Run RBSU to configure the system after replacing the battery. Refer to the HP ROM-Based Setup Utility User Guide for more detailed information. Re-entering the server serial number and product ID After you replace the system board, you must re-enter the server serial number and the product ID.
For information on cabling peripheral components, refer to the white paper on high-density deployment at the HP website (http://www.hp.com/products/servers/platforms). CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.
All manuals and user guides at all-guides.com NOTE: The cables shown ship standard with the server. Item Component description SCSI IDs managed SCSI cable (SCSI 1) 0, 1, 2, 3, 4, 5 simplex SCSI cable IMPORTANT: After changing any SCSI configuration, be sure the proper boot controller order is set in RBSU.
All manuals and user guides at all-guides.com Item Component description SCSI IDs managed SCSI cable (SCSI 2) * 4, 5 Duplex SCSI board * One SCSI cable is provided with the server. Integrated SCSI cabling with optional internal two-bay hot-plug SCSI drive cage When cabling an optional internal two-bay hot-plug SCSI drive cage with the integrated drive cage, the embedded integrated SCSI controller controls up to two hard drives on one SCSI bus and up to six hard drives on the second SCSI bus.
All manuals and user guides at all-guides.com Array controller simplex SCSI cabling In the array controller simplex SCSI cabling configuration, an optional PCI array controller controls up to six hard drives through one SCSI bus. Component description SCSI IDs managed SCSI cable * 0, 1, 2, 3, 4, 5 * One SCSI cable is provided with the server.
All manuals and user guides at all-guides.com Item Component description SCSI IDs managed SCSI cable * 4, 5 * One SCSI cable is provided with the server. Array controller duplex SCSI cabling with optional internal two-bay hot-plug SCSI drive cage When cabling an optional internal two-bay hot-plug SCSI drive cage with the integrated drive cage, the optional PCI array controller controls up to two hard drives on one SCSI bus and up to six hard drives on the other SCSI bus.
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All manuals and user guides at all-guides.com • Power cables • Data cables Server cabling 56...
All manuals and user guides at all-guides.com CD-ROM drive cabling Item Cable description CD-ROM drive power cable CD-ROM drive data cable Diskette drive cabling Item Cable description Diskette drive power cable Diskette drive data cable Server cabling 57...
SCSI connector ("VHDCI or HD68 SCSI cable option" on page 46) on the rear panel of the server. For more information on external cabling, refer to the HP website (http://www.hp.com/products/servers/platforms). Storage device cabling guidelines CAUTION: To prevent damage to the equipment, be sure that the server is powered down, all cables are disconnected from the back of the server, and the power cord is disconnected from the grounded (earthed) AC outlet before installing devices.
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All manuals and user guides at all-guides.com IMPORTANT: Install the RILOE II board into slot 1 for ease of cabling. Server cabling 59...
ASR increases server availability by restarting the server within a specified time after a system hang or shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system. You can disable ASR from the HP SIM console or through RBSU.
Setup Utility User Guide on the Documentation CD. ProLiant Essentials Rapid Deployment Pack The RDP is an integrated HP and Altiris solution that automates the process of deploying and provisioning server software. Refer to the RDP website (http://www.hp.com/servers/rdp). Diagnostic tools 61...
Configuring memory options • Language selection For more information on RBSU, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/servers/smartstart). ROMPaq utility Flash ROM enables you to upgrade the firmware (BIOS) with system or option ROMPaq utilities. To upgrade the BIOS, insert a ROMPaq diskette into the diskette drive and boot the system.
This automated server configuration process cuts time from each server deployed, making it possible to scale server deployments to high volumes in a rapid manner. For more information, and to download the SmartStart Scripting Toolkit, refer to the HP website (http://www.hp.com/servers/sstoolkit).
All manuals and user guides at all-guides.com Server component identification In this section Front panel components .......................... 64 Front panel LEDs and buttons ........................65 Rear panel components........................... 66 Rear panel LEDs and buttons ........................66 System board components........................68 System board LEDs ..........................
All manuals and user guides at all-guides.com Item Description Removable media bays Hot-plug SCSI hard drive bays (SCSI IDs 0 through 5) Optional SAS-SATA hard drive bays (1 through 8) * Open the media door on the rack server to access the diskette drive. Front panel LEDs and buttons Item Description...
All manuals and user guides at all-guides.com Rear panel components Item Description Item Description x4 PCI Express expansion slots Auxiliary VHDCI SCSI blank 100-MHz PCI-X expansion slots Mouse connector Unit ID LED Keyboard connector Ethernet 10/100/1000 port Serial connector B iLO management port Serial connector A Parallel connector...
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All manuals and user guides at all-guides.com Item Description LED color Status Unit ID LED Blue On = Activated Flashing = System remotely managed Off = Deactivated NIC activity LED Green On or flashing = Linked to network (Integrated NC7781) Off = Not linked to network NIC link LED Green...
All manuals and user guides at all-guides.com System board components Item Description Item Description Redundant fan 2 connector Power supply connector System maintenance switch SCSI port 1 System battery PPM socket 2 Redundant fan 4 connector PPM socket 1 (populated) 64-bit/100-MHz PCI-X slot, SCSI port 2 bus 3...
All manuals and user guides at all-guides.com Position Description Function iLO security Off = iLO security is enabled On = iLO security is disabled Configuration Off = System configuration can lock be changed On = System configuration is locked Reserved Reserved Reserved Reserved...
All manuals and user guides at all-guides.com DIMM slots DIMM slots are numbered sequentially (1 through 8) and the paired banks are identified by the letters A, B, C, and D. Item Description DIMM slot 1A DIMM slot 2A DIMM slot 3B DIMM slot 4B DIMM slot 5C DIMM slot 6C...
NOTE: The system management driver must be installed for the internal system health LED to provide pre- failure and warranty conditions. The front panel health LEDs indicate only the current hardware status. In some situations, HP SIM may report server status differently than the health LEDs because the software tracks more system attributes.
All manuals and user guides at all-guides.com System LED and color Internal health LED Status color • DIMM failure (all No valid or usable memory is installed in the system. slots, amber) • The banks are not populated in the correct order. System temperature System temperature has exceeded OS cautionary level or alert (amber)
All manuals and user guides at all-guides.com SATA or SAS hard drive LEDs Item LED description Status Fault/UID status Amber = Drive failure Flashing amber = Fault-process activity Blue = Unit identification is active Off = No fault-process activity Online/Activity status Green = Drive activity Flashing green = High activity on the drive or drive is being configured as part...
All manuals and user guides at all-guides.com Item Description Configuration Fan 1 Primary Fan 2 Redundant Fan 3 Primary Fan 4 Redundant Fan 5 Primary Fan 6 Redundant Fan failures are indicated by amber LEDs located on each hot-plug fan and by the front panel internal health LED.
All manuals and user guides at all-guides.com Specifications In this section Server specifications ..........................75 Environmental specifications ........................75 Hot-plug power supply calculations ......................76 DDR2 SDRAM DIMM specifications......................76 1.44-MB diskette drive specifications......................76 CD-ROM drive specifications ........................77 Ultra320 SCSI hard drive specifications....................
72 bits Upgrade requirement * Any combination of like-paired DDR2 DIMMs that provide a minimum of 512 MB *Use only 512-MB, 1-GB, or 2-GB, 72-bit wide, 1.8-V, PC2-3200 Registered ECC DDR2. Use HP DDR2 only. 1.44-MB diskette drive specifications Specification Value...
All manuals and user guides at all-guides.com Specification Value Sectors per track (high/low) 18/9 Tracks per side (high/low) 80/80 Access times Track-to-track (high/low) 3 ms/6 ms Average (high/low) 169 ms/94 ms Setting time 15 ms Latency average 100 ms Cylinders (high/low) 80/80 Read/write heads CD-ROM drive specifications...
All manuals and user guides at all-guides.com Specification Value Divergence angle 53.5° ± 1.5° Output power 0.14 mW Operating conditions Temperature 5°C to 45°C (41°F to 118°F) Humidity 5% to 90% Ultra320 SCSI hard drive specifications Item 36.4-GB Ultra320 72.8-GB Ultra320 72.8-GB Ultra320 146.8-GB Ultra320 SCSI drive...
All manuals and user guides at all-guides.com Acronyms and abbreviations ABEND abnormal end Automatic Server Recovery BIOS Basic Input/Output System double data rate DIMM dual inline memory module error checking and correcting HD68 high density 68 integrated device electronics Integrated Lights-Out Integrated Management Log light-emitting diode network interface controller...
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All manuals and user guides at all-guides.com non-maskable interrupt NVRAM non-volatile memory ORCA Option ROM Configuration for Arrays PCI Express peripheral component interconnect express PCI-X peripheral component interconnect extended processor power module RAID redundant array of inexpensive (or independent) disks RBSU ROM-Based Setup Utility Remote Desktop Protocol...
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All manuals and user guides at all-guides.com SDRAM synchronous dynamic RAM Systems Insight Manager SNMP Simple Network Management Protocol unit identification universal serial bus VHDCI very high density cable interconnect Acronyms and abbreviations 81...
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CSR (customer self repair) 6 HP Insight Diagnostics 63 customer self repair 6 HP ProLiant Essentials Foundation Pack 60 HP ProLiant Essentials Rapid Deployment Pack 61 HP Systems Insight Manager, overview 60 DC power supply 66 diagnostic tools 60, 62, 63...
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All manuals and user guides at all-guides.com processor failure LEDs 69, 70 processor zone fans 73 keyboard connector 66 processors 68 LED, fan 72, 74 Rapid Deployment Pack 61 LEDs 64, 72, 73, 74 RBSU (ROM-Based Setup Utility) 62 LEDs, hard drive 72, 73 rear panel connectors 66 LEDs, SAS hard drive 73 redundant system fan 74...
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All manuals and user guides at all-guides.com system power LED 16, 65 Systems Insight Manager 60 telco racks 15 temperature, overtemperature LED 70 tools 60, 66 UID LEDs 65, 66 USB connectors 66 utilities 60, 62, 63 utilities, deployment 62, 63 VHDCI SCSI cable 46 VHDCI SCSI connector 58, 66, 70 video connector 66...
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