Troubleshooting; Customer Service - Bosch HQA 14E 3 Series User Manual And Installation Instructions

Troubleshooting

16 Troubleshooting
You can rectify minor faults on your appliance yourself.
Read the troubleshooting information before contacting
after-sales service. This will avoid unnecessary costs.
WARNING ‒ Risk of injury!
Improper repairs are dangerous.
Repairs to the appliance should only be carried out
▶
by trained specialist staff.
If the appliance is defective, call Customer Service.
▶
→ "Customer Service", Page 22
16.1 Malfunctions
Fault
The appliance is not
working.
The time flashes in
the display.
The appliance does
not switch off fully at
the end of a cooking
time.
lights up in the
display and no set-
tings can be made
on the appliance.
A message with ap-
pears in the display,
e.g. - .
16.2 Replacing the oven light bulb
If the light in the cooking compartment fails, change
the oven light bulb.
Note: Heat-resistant, 40 - 43-watt, 230 V halogen bulbs
are available from the after-sales service or specialist
retailers. Only use these bulbs. Hold the new halogen
bulbs only with a clean, dry towel. This increases the
service life of the bulb.
WARNING ‒ Risk of burns!
The appliance and its parts that can be touched be-
come hot during use.
Caution should be exercised here in order to avoid
▶
touching heating elements.
Young children under 8 years of age must be kept
▶
away from the appliance.
Cause and troubleshooting
The circuit breaker in the fuse box has tripped.
Check the circuit breaker in the fuse box.
▶
There has been a power cut.
Check whether the lighting in your room or other appliances are working.
▶
There has been a power cut.
Reset the time.
▶
→ "Setting the time on the clock", Page 13
At the end of a cooking time, the appliance stops heating up. The oven light and cooling fan
do not switch off. For types of heating with recirculation, the fan continues to run in the back
wall of the cooking compartment.
Turn the function selector to the off position.
▶
a The appliance is switched off.
a The oven light and the fan in the back wall are switched off.
a The cooling fan switches off automatically as soon as the appliance has cooled down.
Childproof lock is activated.
Use the ⁠ button to deactivate the childproof lock.
▶
→ "Childproof lock", Page 14
Electronics fault
Press the ⁠ button.
1.
If required, reset the time.
‒
a If the fault was a one-off, the error message disappears.
If the error message appears again, call the after-sales service. Quote the exact error
2.
message and the E no. of your appliance.
→ "Customer Service", Page 22
WARNING ‒ Risk of electric shock!
Improper repairs are dangerous.
Repairs to the appliance should only be carried out
▶
by trained specialist staff.
Only use genuine spare parts when repairing the
▶
appliance.
If the power cord of this appliance is damaged, it
▶
must be replaced by trained specialist staff.
WARNING ‒ Risk of electric shock!
When changing the bulb, the bulb socket contacts are
live.
Before replacing the bulb, ensure that the appliance
▶
is switched off in order to prevent a potential electric
shock.
Also unplug the appliance from the mains or switch
▶
off the fuse in the fuse box.
WARNING ‒ Risk of injury!
The glass cover may already have broken due to ex-
ternal influences or it may break due to excessive pres-
sure when being installed or removed.
Exercise caution when installing or removing the
▶
glass cover.
Use gloves or a tea towel.
▶
Troubleshooting en
21