Do you have a question about the Skyhatch and is the answer not in the manual?
Questions and answers
Lotte dekker
July 12, 2025
The skydoor will not open anymore. You can hear that it tries to open but after one or two seconds the sound stops. When you press the down button you hear the door fall in it’s locked position. Button doesn't give any other colour. Can you please help us as we couldn't find any solution in the manual. Tel +31630362835 Kindest regards, Lotte
Introduction Thank you for purchasing a Glazing Vision Skyhatch. We hope that it gives you many years of service. Available in manual and electric versions, the Skyhatch is an opening product designed to allow infrequent access to a rooftop, such as for maintenance purposes. The lid opens to an angle of approximately 80°, allowing unimpeded access.
Regular cleaning and maintenance must be carried out according to the guidelines described in this manual. • Glazing Vision strongly recommends that any work is carried out by suitably qualified individuals (e.g. Glazing Vision trained personnel or contractors, or an experienced electro-mechanical service engineer).
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Should any cables or electrical components break or become damaged, have them repaired or replaced immediately. Deteriorated insulation of electrical parts or overloading may cause an electric shock or fire. For more information or assistance please contact Glazing Vision. Need assistance? 833-SKYDOOR (833-759-3667) sales@glazingvision.com...
Note that the product will stop automatically when it becomes either fully open or closed. Do not leave your product open in rain or inclement weather. Glazing Vision cannot be held responsible for damage caused by failure to comply with this instruction.
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407-OM-US-001 v1.2 – 10 Sep 2024 Pairing a Remote Control Additional remote controls can be paired to or unpaired from the product. To put the product into pairing mode and prepare it for adding or removing a remote control follow these steps: Ensure that the product is fully closed.
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The keypad option offers secure access into the product from the outside via a numerical pass code. To open or close the product, enter the four-digit numerical code (Glazing Vision supplies an initial code with the product and instructions for changing it as required). Unlike the standard internal wall switch, the keypad does not offer ‘press and hold’...
Check that power is being supplied to the Electric Skyhatch, also check for any obstructions around the mechanisms, and lastly check that the wall switch is not showing any errors (if so, see the troubleshooting section).
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Stuck Closed If the Electric Skyhatch is stuck in the closed position and will not open electrically, the mechanisms can be disconnected to allow the lid to be opened manually. As the building will be watertight, manually overriding the Electric Skyhatch from the closed position is best done when an engineer is on hand to resolve the issue.
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Once the product is open, the mechanisms can be detached/reattached, and any problems can be diagnosed and resolved (contact Glazing Vision for assistance with this). Note that it may be necessary to prop the lid open using two lengths of timber (one either side of the product) so that it does not fall (it is important to use softwood to avoid damage to the aluminum extrusion).
Electric Skyhatch Troubleshooting The Electric Skyhatch control board monitors the operation of the product. If a fault is detected, the control board will disable the unit to prevent possible damage. Fault and standard conditions are indicated by the status light on the control switch. The following table shows the various status light displays and their meanings.
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407-OM-US-001 v1.2 – 10 Sep 2024 Intermittent amber Cause unknown. Do not attempt to recover this fault without Fault lockout state – controller is unable being in full view of the product, ask for to reset itself and the product has been assistance.
Opening the Manual Skyhatch To open the Manual Skyhatch, depress the button on the handle and turn it 90° clockwise. This releases the locking pins from the lid so it can be pushed open using the handles on the framework. Manual Skyhatches are fitted with gas struts to aid with opening the lid and to hold it in the open position (approximately 80) during periods of required access.
Maintenance must only be carried out by suitably qualified personnel*. The following maintenance requirements must be completed and logged on the sheets at the back of this manual. Glazing Vision can offer a service/maintenance contract – please contact us for further details.
Serial Number Each Glazing Vision product has a unique serial number. A label giving this serial number is affixed to the exterior of each Skyhatch. This number should be recorded within the maintenance log section of this manual for future reference. If you need to contact us for any reason, Glazing Vision may ask for the product’s serial number to enable us to assist with your enquiry.
Need help?
Do you have a question about the Skyhatch and is the answer not in the manual?
Questions and answers
The skydoor will not open anymore. You can hear that it tries to open but after one or two seconds the sound stops. When you press the down button you hear the door fall in it’s locked position. Button doesn't give any other colour. Can you please help us as we couldn't find any solution in the manual. Tel +31630362835 Kindest regards, Lotte