D-Link DKVM-2/4 User Manual page 22

Authorized D-Link Service Office. The claim must include a written
description of the Hardware defect or Software nonconformance in
sufficient detail to allow D-Link to confirm the same. The original
product owner must obtain a Return Material Authorization (RMA)
number from the Authorized D-Link Service Office and, if requested,
provide written proof of purchase of the product (such as a copy of the
dated purchase invoice for the product) before the warranty service is
provided. After an RMA number is issued, the defective product must be
packaged securely in the original or other suitable shipping package to
ensure that it will not be damaged in transit, and the RMA number must
be prominently marked on the outside of the package. The packaged
product shall be insured and shipped to D-Link, 53 Discovery Drive,
Irvine CA 92618, with all shipping costs prepaid. D-Link may reject or
return any product that is not packaged and shipped in strict compliance
with the foregoing requirements, or for which an RMA number is not
visible from the outside of the package. The product owner agrees to pay
D-Link's reasonable handling and return shipping charges for any
product that is not packaged and shipped in accordance with the
foregoing requirements, or that is determined by D-Link not to be
defective or non-conforming.
What Is Not Covered:
This limited warranty provided by D-Link does not cover:
Products that have been subjected to abuse, accident, alteration,
modification, tampering, negligence, misuse, faulty installation, lack of
reasonable care, repair or service in any way that is not contemplated in
the documentation for the product, or if the model or serial number has
been altered, tampered with, defaced or removed;
Initial installation, installation and removal of the product for repair, and
shipping costs;
Operational adjustments covered in the operating manual for the product,
and normal maintenance;
Damage that occurs in shipment, due to act of God, failures due to power
surge, and cosmetic damage; and
Any hardware, software, firmware or other products or services provided
by anyone other than D-Link.