Rocstor CommanderX EC31 Series User Manual
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Rocstor CommanderX EC31 Series User Manual

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Summary of Contents for Rocstor CommanderX EC31 Series

  • Page 2: Table Of Contents

    PARTITIONING & FORMATTING the COMMANDERX on Windows Warning • Important Notes • Different ways to get to the Control Panel • Instructions upon reaching the Control Panel • Instructions for Partitioning and Formatting • ROCSTOR | CommanderX EC31 User Manual Page | 2...
  • Page 3 Introduction to Interfaces (ports) and Cables • LIMITED WARRANTY TECHNICAL SUPPORT ACKNOWLEDGEMENTS Trademarks • Copyrights • CONTACT INFORMATION Corporate Headquarters • Technical Support / Return Authorization “RMA” • Sales Info • ROCSTOR | CommanderX EC31 User Manual Page | 3...

  • Page 4: Important Notices

    • data on the device. Please view complete Limited Warranty Information in this manual or on the Rocstor website (www.rocstor.com) for further details. Capacity Disclaimer Actual accessible hard drive capacity will indicate up to 10% lower than stated under different Operating Systems and formatting.
  • Page 5 Do not attempt to disassemble and service the CommanderX drive during the warranty • period. Please read the Safety Notices and Limited Warranty information in this Manual and on • Rocstor website (www.rocstor.com) for further details. ROCSTOR | CommanderX EC31 User Manual Page | 5...

  • Page 6: General

    GENERAL Introduction CommanderX EC31 Series (Desktop) Encryption USB 3.1 (3.0) CommanderX line has the world’s most technologically advanced encrypted desktop external hard drive in the market today. CommanderX EC31 is made with more than 1.5 Lb (~0.75 Kg) of recycled aluminum, making this enclosure extremely ruggedized.
  • Page 7 Choose Rocsecure drives and store your future. ROCSTOR | CommanderX EC31 User Manual Page | 7...

  • Page 8: Box Contents

    Stand for vertical mounting • USB cable (USB 3.1 Type-C to USB 3.0 Type-A) • AC power cord • Three (digital) key tokens • Installation user Guide • Carrying case • ROCSTOR | CommanderX EC31 User Manual Page | 8...

  • Page 9: Minimum System Requirements

    Recommended memory: 512 MB RAM Recommended memory: 512 MB RAM Mac Users: Window Users: Connectors USB 3.1 Type-C • Standard AC power input connection • Digital key token • ON/OFF power switch • ROCSTOR | CommanderX EC31 User Manual Page | 9...

  • Page 10: Must Be Read First

    If you lose all of your digital key tokens, YOU WILL NOT BE ABLE TO ACCESS YOUR DRIVE. • Rocstor does not keep a note of any key codes nor will be able to copy any digital Keys. In the future, you may order your device with as many keys with similar key codes as you prefer (extra digital keys bear additional costs).
  • Page 11 Windows or Mac is the same. (If you seek help in formatting, please proceed with the formatting chapter in this manual; you may start with the Table of Contents on page two (2) of this manual. If you require live assistance, you may call Rocstor tech support at 818-727-7000, or email support@Rocstor.com.) Once the drive is formatted with a new digital key, which you received/purchased, it will authenticate the CommanderX device with that key (set of new keys) only.

  • Page 12: Quick Installation

    3. Connect one end of the power cord directly to the CommanderX EC31 and the other end to an AC outlet, surge protector or battery Backup (UPS). 4. Connect one end of the cable to the CommanderX EC31 and the other end to the computer. ROCSTOR | CommanderX EC31 User Manual Page | 12...

  • Page 13: Cable Type: Usb 3.1 Type-C

    6. The Hard drive is preformatted for Plug-and-Play operation. After a few seconds a Rocstor HD icon will show on the “My Computer” folder under the Windows OS. Under the Mac OS, the Rocstor HD will appear on the “Desktop.”...
  • Page 14 USB 2.0: A Hi-Speed (USB 2.0) rate of 480 Mbits/s (60 MB/sec) • USB 1.1: A Full Speed rate of 12 Mbits/s (1.5 MB/sec) • USB 1.0: A Low Speed rate of 1.5 Mbits/s (187 KB/sec) • ROCSTOR | CommanderX EC31 User Manual Page | 14...

  • Page 15: Installing Your Drive

    Macintosh operating systems. To begin using your Rocstor drive, simply connect a data cable and power cord. There’s no need to shut down your computer because your Rocstor drive is hot-pluggable. Just plug it in and it’s ready to use.

  • Page 16: Reformatting Your Drive

    Reformatting via PC (Window based computers) Right-click the Rocstor drive in the “My Computer” folder, then choose Format. In the dialog window that appears, choose the desired capacity, file system and allocation unit size and then click Start. Reformatting via Mac Open Disk Utility (/Applications/Utilities).

  • Page 17: Partitioning And Formatting The Commanderx Drive On A Mac Os

    PARTITIONING AND FORMATTING THE COMMANDERX DRIVE ON A MAC OS All Rocstor drives are factory formatted with exFAT (Extended File Allocation Table), unless otherwise stated on the retail box. WARNING: Formatting and Partitioning the CommanderX Drive will destroy all of its data. To protect your data, back it up before formatting or partitioning this device.

  • Page 18: Instructions For Partitioning And Formatting

    INSTRUCTIONS FOR PARTITIONING AND FORMATTING Connect the Rocstor drive to the computer. The drive will appear as an icon on the Desktop on the middle right side (figure 1.0 below) USB Connection Figure 1.0 ROCSTOR | CommanderX EC31 User Manual...
  • Page 19 Once the icon appears on the “Desktop” click on the “Macintosh HD” icon (figure 2.0) Figure 2.0 ROCSTOR | CommanderX EC31 User Manual Page | 19...
  • Page 20 In the “Macintosh HD” menu, click on the “Applications” icon. In the “Applications” menu, click on the “Utilities” icon (figure 3.0.) Figure 3.0 ROCSTOR | CommanderX EC31 User Manual Page | 20...
  • Page 21 In the “Utilities” menu, click on the “Disk Utility” icon (figure 4.0.) Figure 4.0 ROCSTOR | CommanderX EC31 User Manual Page | 21...
  • Page 22 On the left side of the “Disk Utility” menu is a list of available drives (figure 5.0.) One will show as Rocstor drive. Click on the icon showing the disk capacity. Figure 5.0 ROCSTOR | CommanderX EC31 User Manual Page | 22...
  • Page 23 You are now in the Rocstor menu. Click on the “Partition” tab and then click the “Current” tab under “Volume Scheme.” A drop down “Partition” menu will appear. In the “Partition” menu, you may select any number of partitions available under “Volume Scheme.”...
  • Page 24 10. Volume Information: select a name for your drive (figure 7.0.) Figure 7.0 ROCSTOR | CommanderX EC31 User Manual Page | 24...
  • Page 25 After selecting the type of format, click the “Apply” tab in the lower right of the screen, (figure 7.1.) On the next screen, Partition Disk, click “Partition” (figure 8.0) Figure 7.1 ROCSTOR | CommanderX EC31 User Manual Page | 25...
  • Page 26 13. The drive will begin to format (figure 8.1) and upon completion; the same icon that first appeared on the Desktop will reappear with your designed name on the Desktop (figure 9.0) Figure 8.1 ROCSTOR | CommanderX EC31 User Manual Page | 26...

  • Page 27: Partitioning & Formatting The Commanderx On Windows

    PARTITIONING AND FORMATTING THE COMMANDERX DRIVE ON WINDOWS 2000, XP, VISTA, Windows 7, Windows 8 & Windows 10 All Rocstor drives are factory formatted with exFat, unless otherwise stated on the retail box. WARNING: Formatting and Partitioning the CommanderX Drive will destroy all of its data. To protect your data, back it up before formatting or partitioning this device.

  • Page 28: Different Ways To Get To The Control Panel

    2. If the icon “My Computer” does not show on your desktop, click on the Start icon on the lower left of your screen. If the Control Panel link is displayed, click on the Control Panel link. ROCSTOR | CommanderX EC31 User Manual Page | 28...
  • Page 29 4. Click on the Start icon on the lower left of your screen. Click on Run. Delete anything listed in the Open window. Type the following: compmgmt.msc and then click OK ROCSTOR | CommanderX EC31 User Manual Page | 29...
  • Page 30 Two other methods to open Disk Management in Windows 10. 1- Open it from the Quick Access Menu. Right-click the bottom-left corner (or Start button) on the desktop to open Quick Access Menu, and then choose Disk Management. ROCSTOR | CommanderX EC31 User Manual Page | 30...
  • Page 31 2- Click on “Start” button and scroll down to find “Windows Administrative Tools” and then click on “Computer Management” ROCSTOR | CommanderX EC31 User Manual Page | 31...

  • Page 32: Instructions Upon Reaching The Control Panel

    INSTRUCTIONS UPON REACHING CONTROL PANEL a. After reaching the Control Panel, click on Administrative Tools. b. After reaching Administrative Tools, click on Computer Management. c. After reaching Computer Management, click on Disk Management. ROCSTOR | CommanderX EC31 User Manual Page | 32...

  • Page 33: Instructions For Partitioning And Formatting

    INSTRUCTIONS FOR PARTITIONING AND FORMATTING 1. In the “Disk Management” window, right click the Rocstor drive in the upper portion of the menu to highlight it. In the drop down menu, select “Delete Partition.” WARNING: Formatting and Partitioning the CommanderX Drive will destroy all of its data. To protect your data, back it up before formatting or partitioning this device.
  • Page 34 3. At this point the Rocstor drive will not show up on the “Disk Management Volume” window in the upper menu. 4. The Rocstor drive will show up in the lower menu as an “Unallocated” disk. 5. Right click anywhere in the “Unallocated” disk area in the lower menu.
  • Page 35 8. Under “Simple Volume Size,” click Next to accept the default setting, which is the maximum size allowed. ROCSTOR | CommanderX EC31 User Manual Page | 35...
  • Page 36 9. Under “Assign Drive Letter or Path,” accept the default letter and click “Next”. 10. In the “Format Partition,” accept the default setting. ROCSTOR | CommanderX EC31 User Manual Page | 36...
  • Page 37 13. You now reached the “Completing the New Partition Wizard” screen. It displays the various settings you previously selected. If you are satisfied with your selections, click “Finish” to complete the new formatting. At this time the Rocstor disk drive is being formatted, which may take a few minutes.
  • Page 38 14. You will return automatically to the “Disk Management” window and will see the newly formatted Rocstor disk on the screen with the name you selected. If no new name was entered in the “Volume label,” the Rocstor drive will show up as “New Volume.” To rename the volume at this time, right click “New Volume”...
  • Page 39 15. You can also change the name at any time in the future by reaching the “Properties” menu of the Rocstor drive. 16. You can now Exit or close to return to the desktop. ROCSTOR | CommanderX EC31 User Manual Page | 39...

  • Page 40: Troubleshooting

    Troubleshooting Rocstor data storage products are subjected to several quality control tests before leaving our factory. However, from time to time, the product may not work after shipment or would experience intermittent problems under certain criteria and/or situations. Should you experience a problem with your CommanderX, please review the Manual and read the possible solutions that fit your problem.
  • Page 41 (wake up.) You may require upgrading to a higher version of Mac OS if your host computer does not • recognize the CommanderX device. ROCSTOR | CommanderX EC31 User Manual Page | 41...

  • Page 42: Troubleshooting For Pc Windows Based Computers

    Ensure that there is a firm connection. It is suggested that the cables be detached and reattached, and that the computer be shut off for 20 seconds and then restarted. If a conflict with drivers or extensions exists, contact Rocstor for assistance; email tech • support at support@rocstor.com...
  • Page 43 The CommanderX device may not be connected to electricity. • The device switch is in the OFF position. • The Built-in Power Supply does not work. Contact Rocstor technical support. • Situation: The light is green but it also flickers in Red. Solutions: The Light is OFF when the drive is Reading/Writing;...

  • Page 44: Knowledge Base

    Includes all necessary cables and software • Easy plug-and-play installation (pre-formatted Hard Drive) • Cross-platform compatibility. Mac, Windows, Linux … • Designed for horizontal or vertical use • ROCSTOR | CommanderX EC31 User Manual Page | 44...

  • Page 45: Specifications

    National Institute of Standards and Technology (NIST), and FIPS Level 2 for a Cryptographic Module. The CommanderX is authenticated by a digital key token, which is inserted for authentication, and removed soon after the device is authenticated, and then ready for secure data transfer. ROCSTOR | CommanderX EC31 User Manual Page | 45...
  • Page 46 AES-256 bit key strength. The following illustration best describes how the security chipset functions. ROCSTOR | CommanderX EC31 User Manual Page | 46...
  • Page 47 AES key. Because everything on the disk is ROCSTOR | CommanderX EC31 User Manual Page | 47...
  • Page 48 X-Wall MX requires no device driver and is independent from and invisible to all known Operating Systems including embedded OS. As long as the drive is SATA1.0a & 2.0 compliant, X- ROCSTOR | CommanderX EC31 User Manual Page | 48...
  • Page 49 Very low power consumption at less than 350mW at 1.8V under constant burst mode • System Requirement All Microsoft Windows Operating Systems • Mac OS X • Linux OS with SATA support • ROCSTOR | CommanderX EC31 User Manual Page | 49...
  • Page 50 All embedded OS with SATA support • SATA1.0a & 2.0 compliant hard drive • ROCSTOR | CommanderX EC31 User Manual Page | 50...

  • Page 51: Introduction To Interfaces (Ports) And Cables

    • USB 3.0: A Supper-Speed (USB 3.0) rate of up to 5,000 Mbits/s (1GB/3.3sec) • USB 2.0: A Hi-Speed rate of 480 Mbits/s (60 MB/s). All Rocstor devices are integrated with • USB 2.0, Hi-Speed. USB 1.1: A Full Speed rate of 12 Mbits/s (1.5 MB/s). All USB Hubs support Full Speed.

  • Page 52: Limited Warranty

    Rocstor. The replacement part or product takes on either the Limited Warranty status of the removed part or product or the thirty (30) day limited warranty of the spare part. In the unlikely event that your Rocstor product has a recurring failure, Rocstor, at its discretion, may elect to provide you with a replacement unit of Rocstor‘s choosing that is at least equivalent to your Rocstor branded product in hardware performance.
  • Page 53 Rocstor does not warrant that the operation of this product will be uninterrupted or error-free. Rocstor is not responsible for damage that occurs as a result of your failure to follow the instructions that came with the Rocstor branded product.
  • Page 54 PERFORM, INCLUDING ANY LOST PROFITS OR SAVINGS OR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. ROCSTOR IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY. THIS LIMITATION OF LIABILITY ALSO APPLIES WHETHER DAMAGES ARE SOUGHT OR A CLAIM IS MADE UNDER THIS LIMITED WARRANTY OR AS A TORT CLAIM (INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY), A CONTRACT CLAIM OR ANY OTHER CLAIM.

  • Page 55: Technical Support

    Rocstor on the Rocstor branded product or included with the Rocstor branded product at the time of your purchase or lease of the product is available for a fee. WARNING: The individual user should take care to determine prior to use whether this device is suitable, adequate or safe for the use intended.

  • Page 56: Acknowledgements

    This product is (may also be) integrated with SATA hard drives from the following manufactures: Seagate, Samsung, Western Digital, Hitachi, Toshiba, Fujitsu … All other names are trademarks of their respective companies. Rocstor wishes to acknowledge the use of tables, charts, graphs and texts from the Wikipedia website. © 2000 - 2012 Copyrights ©...

  • Page 57: Contact Information

    Educational sales information: academic_sales@Rocstor.com Federal, State & Local government sales information: government_sales@Rocstor.com Resellers/Business Development/OEM Partners All Channel National and International Resellers, VARs, Consultants … contact Rocstor Channel Sales: In U.S., call: 888.877.7716 Out of USA call +1.818.449.2000 Email: reseller_info@Rocstor.com ROCSTOR | COMMANDER 3F user manual...
  • Page 58 Available in Black Thank you for purchasing CommanderX EC31 Rocstor Ver.0126L ROCSTOR | COMMANDER 3F user manual Page | 58...

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