Checking The Interactive Whiteboard's Calibration - Smart Technologies SMART Board 800 Series User Manual

Chapter 7 Troubleshooting
2. Select About Software and Product Support > Tools > Diagnostics.
The SMART Board Diagnostics screen opens.
3. Select View > SBX800/SBID8070i Bar.
The SBX800/SBID8070i bar appears.
4. Click View.
The camera view window appears.
Note
The bottom-left camera is Camera 0 , the top-left camera is Camera 1 , the top-right camera is
Camera 2 and the bottom-right camera is Camera 3 .
5. Click Update to show what each of the four cameras sees. This can take several moments.
Each bar represents a picture from a camera, and the number beside the bar tells you which
camera took the corresponding picture. This image shows normal camera views.
6. If one of the cameras' views remains black, the camera is obstructed or can't locate the reflective
surface on the interactive whiteboard inner frame. This image is an example of a camera view
obscured by a pen or other object.
Check the camera lens and ensure that nothing is obstructing the view and that nothing is affixed to
the interactive surface.
7. Click Save Image and then save the file with your choice of file name and location.
Tip
It's a good idea to save the file to the SMART Technologies folder. You can save the image with
the log file for future reference or to email to a technical support representative.

Checking the interactive whiteboard's calibration

If no digital ink appears or appears only in certain areas when you write on the interactive whiteboard,
the interactive whiteboard could be incorrectly calibrated. You can test the calibration using
SMART Board Diagnostics Tracker utility.
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