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Axis Companion Recorder 8CH User Manual
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Axis Companion Recorder 8CH User Manual

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AXIS Companion Recorder 8CH
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Summary of Contents for Axis Companion Recorder 8CH

  • Page 1 AXIS Companion Recorder 8CH User Manual...
  • Page 2 About AXIS Companion Recorder 8CH AXIS Companion Recorder is a compact network video recorder for up to 8 Axis network cameras. It includes a built in PoE switch for easy installation. The device features a surveillance-grade hard disk and a fan-less design. It also includes a USB port for easy export of video footage.
  • Page 3 AXIS Companion Recorder 8CH About AXIS Companion Recorder 8CH How many cameras can I connect to the recorder? While it is possible to physically connect a lot of cameras to the recorder, the system is limited by these factors: •...
  • Page 4 AXIS Companion Recorder 8CH The AXIS Companion solution The AXIS Companion solution AXIS Companion is a complete end-to-end surveillance solution designed to meet the requirements of small systems with basic surveillance requirements. An AXIS Companion solution can consist of: •...

  • Page 5: Install The Hardware

    4. Create a site on page 6 5. Install the mobile app on page 7 Result of system installation: • The firmware is upgraded on all Axis devices. • A password is set for the devices. • The recordings are enabled with default settings.
  • Page 6 8.40 or later. The wizard will inform you about any such issues and help you to address them. Note Sites that were created in an earlier version than AXIS Companion version 4, will not appear in the list of sites. You can read the Migration Guide (available on the support web page) for more information.
  • Page 7 7. Click Next. 8. Enter a password. This password is used for accessing the device webpages or offline mode in the AXIS Companion mobile app. 9. Click Next. 10. On the Ready to install page, there might be a list of cameras that need to be restored. If so, click the Restore device link to fix the issue on the device webpage.

  • Page 8: View Live Video

    4. Use the network name and password to connect to the wireless network. Access your cameras 1. Sign in to AXIS Companion on a computer or a mobile device using your MyAxis account. 2. Enter the site that contains your cameras.

  • Page 9: Take A Snapshot

    To play a saved recording, open it with AXIS File Player. When you save a recording, the AXIS File Player will be saved in the same folder. The AXIS File Player has a timeline showing what time the recording was made.
  • Page 10 AXIS Companion Recorder 8CH Daily use • Click Take a snapshot from recordings: 1. Use the timeline and calendar to find the recording. 2. Select the camera in the timeline and move the playback marker to the desired time. 3. Click to start investigation mode.
  • Page 11 4. Select Axis Mobile Streaming to improve playback performance for thumbnails and mobile apps. Axis Mobile Streaming is activated when there is only one High profile active and the resolution is set for HD (1280x720) or above. Selecting Axis Mobile Streaming slightly increases storage usage.

  • Page 12: Set Up Notifications

    • When you install the AXIS Companion 4 mobile app, you must accept when prompted with a question if you want to receive notifications. If you want to deactivate the notifications later on, go to the settings of your mobile device, select the AXIS Companion 4 app, and disable the notifications.
  • Page 13 Activate offline mode If you are running AXIS Companion while there is no connection to the internet, then you can enter offline mode. This makes Live view and Recordings available locally. However, you will not be able to access the Configuration menu while the internet connection is down.
  • Page 14 6. You can view a single camera at a time or create a split view with up to 16 cameras. 7. When the AXIS Companion 4 TV app opens, read the instructions on the screen about how to navigate in the app.
  • Page 15 Connect to a door station You can connect a door station to both your AXIS Companion desktop app as well as the mobile app. This makes it possible for you to answer calls, unlock a door and view a door station video with your mobile device.
  • Page 16 5. Click Next. 6. Enter a password. This password is used for accessing the device webpages or offline mode in the AXIS Companion mobile app. 7. Click Next. 8. On the Ready to install page, there might be a list of cameras that need to be restored. If so, click the Restore device link to fix the issue on the device webpage.

  • Page 17: Sd Card Slot

    AXIS Companion Recorder 8CH Troubleshooting Troubleshooting The status LED gives you the following information: Status LED Indication Green The recorder is on and the status is ok. The recorder is starting up, or the firmware is upgrading. Wait until the LED Orange turns green.

  • Page 18: Technical Issues, Clues And Solutions

    4. Check that the cameras are connected to the same network as the computer, unless you are remote. Still not working? 5. Make sure that your cameras, recorder and AXIS Companion desktop app have the latest firmware and software updates. See Upgrade firmware on page 18.
  • Page 19 AXIS Companion Recorder 8CH Troubleshooting 1. Go to 2. Click Upgrade firmware. 3. If new firmware is available, then select the devices you want to upgrade. 4. Click OK. Hard reset a camera Note A hard reset will not affect your recordings.
  • Page 20 4. Go to Network shares. 5. Select and delete the share. 6. Close the recorder’s webpage and add the new camera in AXIS Companion , see Add cameras to your site on page 15. How to erase all recordings 1. Go to and select a product in the list.
  • Page 21 This procedure erases all recordings from the hard disk, but the configuration of the recorder and the site doesn’t change. Save a system report 1. Click > Save system report. 2. When you register a new case at Axis Helpdesk, attach the system report.
  • Page 22 User Manual Ver. M14.2 AXIS Companion Recorder 8CH Date: October 2019 © Axis Communications AB, 2016 - 2019 Part No. T10073885...