Transferring Calls; Using The Transfer Feature; Transferring External Calls - Norstar PLUS Compact ICS 2.0 System Coordinator Manual

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Transferring calls
Using the transfer feature !Feature
I
ID
@]
Transfer allows you to direct a call to a telephone in your Norstar
system , within the Norstar network, or external to Norstar .
Transferring a call
• Press
!Feature
I
!D @J.
• Call the person to whom you want to transfer the call.
• If you want to talk to the person to whom you are transferring the
call, wait for them to answer, and speak to them before
proceeding.
• When you are ready to complete the transfer,
press ~
or
JOIN.
You cannot use Last Number Redial, Saved Number Redial, a
speed dial code, Priority Call or Ring Again to dial the number for a
transfer .
Depending on how a private network call is routed, it may not always
be possible for the system to return a transferred call to you if the
transferred call is not answered. When t ransferring a call to a private
network destination, stay on the line until the person to whom you
are transferring the call answers.
You cannot use the Line Pool feature code to access a line pool for
a transfer. To use a line pool, use a programmed line pool button, or
press
!intercom
I
and enter a line pool access code .
If you have an auxiliary ringer programmed to ring for calls on an
external line, and you transfer a call on that line without announcing
the transfer, the auxiliary ringer rings for the transferred call.
Transferring external calls
If an external call is transferred to a busy telephone, or not answered
after a few rings, the call automatically rings again at the telephone
from which it was transferred, and the d isplay indicates that the
telephone was busy or that no one answered .
Compacl ICS 2.0 Syslem Coordinal or Gulde