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What Should I Do if Hub Mini Does Not Start Up After Power-On?
1. Please ensure that your home's power outlet is functioning properly.
2. Ensure that the cable is securely plugged into the device.
3. If you have an alternate charging adapter and cable available, try switching to them to see if
the device turns on. Once powered on, the Hub Mini will flash its indicator for a while.
Device
Hub Mini
4. If using a different charging adapter and cable resolves the issue, we will compensate you for
the cost of the charging adapter/cable in the case of the Hub Mini. The Hub 2 cable is unique and
will be replaced with the original or a new cable within the warranty period.
5. If the device fails to turn on even after switching the charging adapter and cable, please
contact us by logging in to the SwitchBot app → Profile → Help and Feedback → Feedback. We
would appreciate it if you could provide us with the following information when you contact us.
Please kindly provide us with a video of the device failing to start after powering on.
Hub Mini failed to connect to my Wi-Fi network during setup.
Related products: SwitchBot Hub Mini
SwitchBot App Version: 6.20.1 or later
Device Firmware Version: 3.7-2.4 or later
1. Make sure our app is up to date.
2. Make sure your Hub Mini has been added to your SwitchBot account, and its firmware version
is up to date.
Note: Follow these steps to check your firmware version: SwitchBot App > Tap Device Name >
then press Settings (upper right-hand corner of your screen) > and Firmware Version.
3. Make sure SwitchBot Hub Mini is connected to a stable 2.4GHz (802.11b/g/n, IPv4) Wi-Fi
network.
Please note: Hub Mini can not support 5GHz or any other mixed networks. IPv6 networks and
Wi-Fi 6 routers are also not supported.
4. You may find simply rebooting your router will fix your issue.
5. Please note that building materials and metal objects located between your Wi-Fi router and
Hub Mini or between your Hub Mini and your mobile phone may disrupt connectivity. If possible,
we recommend placing Hub Mini with a clear path to your Wi-Fi router.
6. If the above doesn't work, follow the steps below to perform a test by connecting your Hub
Mini to a personal hotspot from another mobile phone. Follow the steps below.
- Turn a Personal Hotspot on from another mobile phone.
- If possible, turn off your Wi-Fi router to remove signal disturbances during testing.
- For iPhone 12 or newer Apple smartphone models, please turn on Maximize Compatibility to
ensure your personal hotspot is a 2.4GHz network.
User Guide
Charging adapter output
5V1A/5V2A
Connection port
Micro USB
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Related Manuals for SwitchBot W4600000
Summary of Contents for SwitchBot W4600000
- Page 1 5. If the device fails to turn on even after switching the charging adapter and cable, please contact us by logging in to the SwitchBot app → Profile → Help and Feedback → Feedback. We would appreciate it if you could provide us with the following information when you contact us.
- Page 2 Wi-Fi router. If you're still having issues setting up SwitchBot Hub Mini, you can contact us via Profile > Feedback > and select the product you need support for. Then simply describe your issue and please try include the following information: 1.
- Page 3 5. After the personal hotspot is enabled, follow the steps to proceed your test. Tap the Hub Mini on SwitchBot App. Tap the gear icon on the top right corner. Tap Wi-Fi Settings. Tap Edit, enter the new name & password of personal hotspot on your mobile phone.
- Page 4 To receive a technical help from SwitchBot support team, follow these steps: On your same device, Go to SwitchBot app > Tap Profile > Tap Feedback > Select the product (which you need support for) > describe the issue in detail (with media if needed) as follows:...
- Page 5 Device firmware version: 3.7-2.4 or newer 1. Make sure your SwitchBot app version is up to date. 2. Make sure your Hub Mini has been added to SwitchBot app, and its firmware version is up to date. Note: Follow these steps to check the firmware version: Open SwitchBot App >...
- Page 6 6. After the personal hotspot is enabled, follow the steps to proceed your test. Tap the Hub Mini on SwitchBot App. Tap the gear icon on the top right corner. Tap Wi-Fi Settings. Tap Edit, enter the new name & password of personal hotspot on your mobile phone.
- Page 7 7. If the Hub Mini is fine connecting to a Personal Hotspot, then the problem may be in the settings of your WiFi router. Router brand and model: Mobile device model: Mobile device system: SwitchBot app version:...
- Page 8 Device firmware version: 3.7-2.4 or newer 1. Make sure your SwitchBot App version is up to date. 2. Make sure your Hub Mini has been added to SwitchBot App, and that the device firmware version is up to date. Note: Follow these steps to view the firmware version: Open SwitchBot App > device name >...
- Page 9 8. After the personal hotspot is enabled, follow the steps below in SwitchBot App to proceed: ① Tap the Hub Mini on SwitchBot App. ② Tap the gear icon on the top right corner. ③ Tap Wi-Fi Settings. ④ Tap Edit, and enter the name and password of your Personal Hotspot in step 7.
- Page 10 9. If the Hub Mini is able to control your appliances under the personal hotspot, then the problem may be in the settings of your WiFi router. Please contact the support team by opening the SwitchBot app, then tap Profile > Feedback > select "Device Queries" > and provide the following information regarding your WiFi router:...
- Page 11 After receiving the feedback ticket, We will help you decide if it is a hardware issue. If it is, we will send you a replacement.
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