Avermedia Live Gamer Portable 2 PLUS Troubleshooting Manual
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AVerMedia Live Gamer Portable 2 PLUS GC513
Troubleshooting Guide
For Amazon AVerMedia Customer Service Team
Date: July. 2023
Contact email:
Part One. System Requirements (
Windows
Windows ® 10 or later / 8.1/ 7 / macOS (Support UVC Protocol)
For 1080p60
Desktop:
- Intel® Core™ i5 CPU i5-3330 or comparable (i7 recommended)
- NVIDIA® GTX 650 / AMD Radeon™ R7 250X or above are
recommended
- 4GB RAM
Laptop:
- Intel® Core™ i7-4810MQ
- NVIDIA® GeForce® GTX 870M
- 4 GB RAM (8 GB recommended)
macOS
1.Mac with an Intel processor: macOS 10.13 or later
2.Mac with an Apple M1 processor: macOS 10.13 ~ macOS 11, 13
(* Not compatible with macOS 12)(Support UVC Protocol)
For 1080p60
iMac 2013:
- 2.9GHz quad-core Intel Core i5 processor
- NVIDIA GeForce GT 750M graphics processor with 1GB of GDDR5
memory
- 16GB of 1600MHz DDR3L onboard memory
MacBook Pro 2013:
- 2.5GHz quad-core Intel Core i7 processor
- NVIDIA GeForce GT 750M with 2GB of GDDR5 memory and
automatic graphics switching
- 16GB of 1600MHz DDR3L onboard memory
MacBook Pro 2017:
- 2.8GHz quad-core Intel Core i7 processor
- AMD Radeon Pro 555(2GB GDDR5) at least
- 16GB of 2133MHz LPDDR3 at least
TechnicalSupport@avermedia.com
For dedicated streaming PC)
1
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Summary of Contents for Avermedia Live Gamer Portable 2 PLUS
- Page 1 AVerMedia Live Gamer Portable 2 PLUS GC513 Troubleshooting Guide For Amazon AVerMedia Customer Service Team Date: July. 2023 Contact email: TechnicalSupport@avermedia.com Part One. System Requirements ( For dedicated streaming PC) Windows Windows ® 10 or later / 8.1/ 7 / macOS (Support UVC Protocol)
- Page 2 Part Two. Troubleshooting Guide 1. Item isn't recognized in software, manual info leads to dead link. 1-1. Check if the computer meets the minimum requirement, as listed on page 1 of this document. 1-2. Check if this capture device can be detected by the system. For Windows: Enter Device Manager, and check if this device appears in Sound, video and game controllers.
- Page 3 1-3. If GC513 device does not appear in Device Manager: Connect to the other USB ports, or test on another computer. Swap with a good USB cable 1-4. Check if another software, OBS as an example, can detect this capture device. As for the manual of RECentral software, we will inform the team to update RECentral download link.
- Page 4 4-1. Firmware steps are as listed on 2-1. 4-2. Check if the AI noise reduction is enabled on the computer: https://youtu.be/f7bhlzptgS0 Should you run into any trouble by using AVerMedia products, please contact our technical support team via Support | Technical | AVerMedia...
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