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AVerMedia Live Gamer Ultra(GC553) Quick
Installation & Troubleshooting Guide
Date: 2023 June For Amazon
AVerMedia Customer Success & Satisfaction Team
Support | Technical | AVerMedia
Technical Specifications
• Interface:USB 3.1 (Gen 1) Type C
• Video Input:HDMI 2.0
• Video Output (Pass-Through):HDMI 2.0
• Audio Input:HDMI 2.0
• Audio Output (Pass-Through):HDMI 2.0
• Max Pass-Through Resolutions:2160p60 HDR /1440p144 / 1080p240
• Max Record Resolutions:2160p30 / 1440p60 / 1080p120 / 1080p60 HDR
• Supported Resolutions (Video input):2160p, 1440p, 1080p, 1080i, 720p, 576p,
480p
• Record Format:MPEG 4 (H.264+AAC) or (H.265+AAC)*
• Dimension (W x D x H):112.6 x 66.2 x 26 mm (4.43 x 2.6 x 1.02 in)
• Weight:116 g (4.09 oz.)
Notes:
*H.265 Compression and HDR are supported by RECentral
1. LGU does not support viewing/recording/streaming of HDCP protected signals
System Requirements(For dedicated streaming PC)
https://www.avermedia.com/us/product-detail/GC553
Operating system: Windows® 10 x64 or later (Support UVC Protocol)
For 4Kp30 or 1080p120 (4Kp60 HDR pass-through supported)
Desktop:
- Intel® Core™ i5-6XXX or above
- NVIDIA® GeForce® GTX 1060 or above
- 8 GB RAM (*Dual-channel)
Laptop:
1
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Summary of Contents for Avermedia Live Gamer Ultra
- Page 1 AVerMedia Live Gamer Ultra(GC553) Quick Installation & Troubleshooting Guide Date: 2023 June For Amazon AVerMedia Customer Success & Satisfaction Team Support | Technical | AVerMedia Technical Specifications • Interface:USB 3.1 (Gen 1) Type C • Video Input:HDMI 2.0 • Video Output (Pass-Through):HDMI 2.0 •...
- Page 2 Requires an Apple Thunderbolt 3 (USB‑C) Cable (0.8 m) For 4Kp30 or 1080p120 (4Kp60 HDR pass-through supported) Does not support MAC M1/M2 system for 2K/4K Video Capture. ( 1080p60 does support) (https://www.avermedia.com/us/support/faq/eqnXOW6V iMac: - 3.6GHz quad-core Intel Core i7 - Radeon Pro 555 with 2GB of VRAM...
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Page 3: Led Indications
HDMI adapter made by Apple. Below is the adapter made by Apple: In case if the issue still persists, we would suggest the customers contact AVerMedia support team to check further. Please write to: Support | Technical | AVerMedia... - Page 4 Try plugging your capture device into other USB 3.0 ports directly firmly on your desktop or laptop. We have the FAQ on the website to enable the customer can find the information more easily: Why my PC cannot detect Live Gamer Ultra (GC553) Question 3: Didn't work with my switch properly...
- Page 5 There is not enough information to specify the issue. Typically speaking, webcam doesn’t have HDMI output function so it’s unavailable to apply webcam as an input source to capture card with HDMI input. Please let the customer contact us here: Support | Technical | AVerMedia Question 6: Missing USB Cable...
- Page 6 Question 7: - Sound isn't coming through clearly Answer: Possible Cause: According to feedbacks from some customers, sound isn't coming through clearly may appear on the laptops whose audio control applications with noise reduction turned on by default. Solution: Navigate and find the audio control application installed on the laptop in use and turn off noise reduction removal manually.
- Page 7 Find Microphone. In Remove Noise function, tweak the toggle to Off: Once the noise removal is off, the sound should work normally. Example 2, based on HP Victus Laptop 16-d1xxx: Note: Before start, keep the capture device connected to the laptop. 1.
- Page 8 Check the AI Noise Removal applied to input device, select microphone device, and tweak the toggle to be Off. Once the noise removal is off, the sound should work normally. You can also refer to see the video on YouTube which cover the above steps: How to Solve Capture Cards' Audio Issues? Question 8: does not transfer video...
- Page 9 Furthermore, check if the resolution and frame rate of the video source’s setting is supported by GC553: • Supported Resolutions (Video input):2160p, 1440p, 1080p, 1080i, 720p, 576p, 480p To ensure your situation get resolved, please contact us: Support | Technical | AVerMedia...