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- Page 1 Hughes 9502 ATEX and C1D2 Compliant Terminal with Integrated Antenna User Guide 3500834-0001 Revision D July 19, 2022 11717 Exploration Lane, Germantown, MD 20876 Phone (301) 428-5500 Fax (301) 428-1868/2830...
- Page 2 Copyright © 2013, 2017, 2020, 2022 Hughes Network Systems, LLC All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC. No part of this publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876.
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Page 3: Table Of Contents
Contents Understanding safety alert messages ............ 5 Messages concerning personal injury / Messages concernant des blessures corporelles ......................5 Messages concerning property damage / Messages concernant des dommages matériels ........................ 6 Safety symbols ....................... 6 Chapter 1 Product description ................13 Hazardous locations / Emplacement dangereux .......... - Page 4 Security ........................ 44 Wake on LAN (any packet) ................... 44 Serial pin power control..................45 ATC ........................45 Watchdog ......................45 GNSS ........................46 Chapter 4 Installation instructions ............... 47 Warning / Avertissement ..................47 Inspecting the parts ..................... 47 Optional installation items...................
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Page 5: Understanding Safety Alert Messages
Understanding safety alert messages Safety alert messages call attention to potential safety hazards and tell you how to avoid them. These messages are identified by the signal words DANGER, WARNING, CAUTION, or NOTICE, as illustrated below. To avoid possible property damage, personal injury or in some cases possible death read and comply with all safety alert messages. -
Page 6: Messages Concerning Property Damage / Messages Concernant Des Dommages Matériels
CAUTION indicates a potentially hazardous situation which, if not avoided, could result in minor or moderate injury. ATTENTION indique une situation potentiellement dangereuse qui, si elle n'est pas évitée, pourrait entraîner des blessures mineures ou modérées. Messages concernant Messages concerning property damage / des dommages matériels A NOTICE concerns property damage only. - Page 7 Symboles supplémentaires Additional symbols / Warning Potential Radio Frequency (RF) hazard. Where you see this alert symbol and WARNING heading, strictly follow the warning instructions to avoid injury to eyes or other personal injury. Avertissement Danger possible de Fréquence Radio (RF). A la vue de ce symbole d’alerte et du terme AVERTISSEMENT, suivez rigoureusement les instructions d'avertissement afin d’éviter une blessure aux yeux ou toute autre blessure.
- Page 8 General Handle your Satellite Terminal with care. Avoid exposing your Satellite Terminal to extreme hot or cold temperatures outside the range -40ºC to +75ºC. Avoid placing the Terminal close to cigarettes, open flames or any source of heat. Changes or modifications to the Terminal not expressly approved by Hughes Network Systems will void the Warranty and could void your authority to operate this equipment.
- Page 9 In the vicinity of blasting work and in explosive environments Never use the Satellite Terminal where blasting work is in progress. Observe all restrictions and follow any regulations or rules. Areas with a potentially explosive environment are often, but not always, clearly marked.
- Page 10 Accessories Use Hughes approved accessories only. Use of non-approved accessories may result in loss of performance, damage to the Satellite Terminal, fire, electric shock or injury. Accessoires Utilisez uniquement des accessoires approuvés par Hughes. L’utilisation d’accessoires non approuvés peut entraîner une dégradation de performance, un endommagement du terminal satellitaire, un incendie, une électrocution ou des blessures.
- Page 11 soucieux d’une éventuelle interaction avec le terminal satellitaire, nous vous suggérons de suivre ces directives: • Maintenez un mètre de distance entre votre stimulateur cardiaque et l'avant ou les côtés de l'antenne; • Reportez-vous à la documentation de votre stimulateur cardiaque pour toute information spécifique à...
- Page 12 Understanding safety alert messages 3500834-0001 Revision D...
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Page 13: Product Description
Chapter 1 Product description Emplacement dangereux Hazardous locations / The Hughes 9502 terminal (P/N 3500753-0022) is suitable for use in hazardous locations: • Class I, Division 2, Groups A,B,C,D • ATEX Group II, Category 3 as defined by the device markings Figure Le terminal Hughes 9502 (P/N 3500753-0022) convient a l'utilisation uniquement dans des emplacements dangereux:... -
Page 14: Contents Of The Hughes 9502 Terminal
Contents of the Hughes 9502 terminal The Hughes 9502 (P/N 3500753-0022) is a one-piece design that is ready to mount outdoors in the harshest environments and in unmanned and remote locations. Note: THIS EQUIPMENT IS SUITABLE FOR USE IN CLASS I, DIVISION 2, GROUPS A, B, C, D OR NON-HAZARDOUS LOCATIONS ONLY. -
Page 15: Optional Mounting Accessories
Optional mounting accessories The Hughes 9502 can be mounted using the Basic Fixed Mount Kit (P/N 3004066-0002) or by using the azimuth elevation bracket (P/N 1022994-0022) for an existing 1.5” diameter pole, or you can use the P/N 1022994-0024 for a 2” pole. Figure 4: Installation using basic fixed mount P/N 3004066-0002 Figure 5: Azimuth/elevation bracket P/N 1022994-0022 for 1.5”... -
Page 16: Main Features Of The 9502 Terminal
Main features of the 9502 terminal The main features of the Hughes 9502 terminal are listed below: • Use of Internet Protocol (IP) via the BGAN satellite network • Remote Management — Web UI interface — SMS Control — AT Command Control —... -
Page 17: Interfaces
Interfaces The Hughes 9502 has the following interfaces: • Ethernet connection (RJ45) • USB 1.1 connection (USB Type-B) for PC to configure terminal (requires installation of Hughes USB driver. See bgan.hughes.com) For use in Hazardous Locations, only connect a USB device which is certified USB compliant to supply I 0.5A En cas d'utilisation dans un endroit dangereux, brancher... -
Page 18: Terminal Specifications
Terminal specifications Table 1: Terminal specifications Satellite Transmit Frequency 1626.5–1660.5 MHz Satellite Receive Frequency 1525–1559 MHz GPS Frequency 1574.42–1576.42 MHz Weight 3.8Kg Dimensions 275 mm x 275 mm x 84 mm Operating Temperature -40° C to +75° C Storage Temperature -55°... -
Page 19: Information For Maintenance
Information for maintenance In the event that a Hughes 9502 terminal develops a problem, please follow the instructions below. For users: Please contact the company that you purchased the Hughes 9502 terminal from so that they can request an RMA from Hughes for your terminal. For distribution providers: Should a Hughes 9502 terminal need to be returned for repair, an RMA will be required. - Page 20 Chapter 1 • Product description 3500834-0001 Revision D...
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Page 21: Configuration Via Web Ui
Chapter 2 Configuration via Web UI The UT is typically configured via the Web User Interface (UI). Browsers that are currently supported are IE, Edge, Firefox, and Safari. Release 5.9.6.1 adds full support for the Chrome browser. Web UI layout The Web User Interface (UI) can be accessed from a MAC or PC browser by entering 192.168.128.100 as the URL (unless you change the IP address of the UT.) Table 2... - Page 22 • Event Log • Packet Log These files can be FTPed out of the UT and used for debugging. To download the logs right-click on the “Download Current” link and select “Save Target As”. This uses FTP to retrieve the files from the UT which can be blocked by some security software such as McAfee.
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Page 23: Status Bar
Reset Terminal to Factory Defaults: Clicking the “Restore to Defaults” button will restore the UT back to the factory default settings and delete any of the user parameters that have been set-up in the UT, including any custom APN settings. In Release 5.9.6.1 and above you can also Reset to Factory Defaults if the small blue button next to the SIM card holder is depressed while powering off. - Page 24 The status text in the Connection section is as shown in Table Table 3: Status bar Display Comments Corresponding LED display Initializing Initial startup (~15-20 secs) Various Pointing UT in pointing mode All three LEDs flash 1Hz Registering Attempting to register - pointing PWR on, GPS on or flashing, mode exited or bypassed NET off...
- Page 25 In release 5.9.5.0 and above, a pointing control button was added to the Home page that duplicates the function button on the UT. During the “wait for input” state at startup this button is active for 15 seconds. If pressed the UT will enter pointing mode and remain until the button is pressed again.
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Page 26: Connections Tab
Connections tab Manage Contexts page The Manage Contexts page under the Connections tab displays the status of any active contexts and allows contexts to be controlled. Typically this page will not be used and you configure context activation via the always on option on the M2M page, or the ACA page. - Page 27 Automatic Contexts This web page allows you to use Automatic Context Activation (ACA) for multiple devices. (The M2M page Always on context can be used if you only require a single context.) The ACA page is not available in NAPT or PPPoE modes. Static IP Automatic Contexts: You can define static ACA entries for specific addresses.
- Page 28 DHCP Automatic Contexts: This option allows you to set up the UT for dynamic ACA. This means that any device connected to the UT via DHCP, will automatically receive a standard context. To activate this feature, select “On” or “Data” from the drop down list under DHCP Automatic Contexts section.
- Page 29 Manage APNs Page The Manage APNs page under the Connections tab allows the user to view the available APNs and define new ones, e.g. if the correct APN is not configured in the SIM. To make an APN the default, select it in the Defined APNs list and press “Make Default”.
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Page 30: Settings Tab
Settings tab The settings tab has the following configuration pages: General Setup Release 5.9.5.0 on includes a General Setup page with the following fields: • Connection: this field controls the satellites the UT will try to connect to. With the default “Automatic” selection it will search for all satellites. If an individual satellite is selected the UT will only search for and use the selected satellite. - Page 31 IP Address/DHCP Settings The IP settings page under the Settings tab includes the following fields: • Terminal Local IP address — Allows you to change the UT’s IP address — In PPPoE mode with the Inmarsat NSD you typically set the UT IP address to 192.168.0.1.
- Page 32 Ethernet Port page The Ethernet Port settings page includes: • Wake On LAN (see Wake on LAN (any packet) section on page 44): — Wake On LAN – On/Off radio button — Wake On LAN idle timer – in minutes —...
- Page 33 Port Forwarding page The Port Forwarding page is only available in NAPT mode and includes: • DMZ – if enabled, all packets received from the space link that are not routed to other addresses will be forwarded to the DMZ host address. •...
- Page 34 ATC/LTE page The ATC/LTE page includes: • ATC/LTE robustness On/Off radio button. Turning on the robustness can improve receive performance in the presence of an interferer such as an ATC or LTE base station. However, use the default Off setting in the typical case where interference is not detected or expected.
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Page 35: M2M Page
M2M page Figure 21: M2M Setup The M2M page includes the following configurable parameters: Ping Configuration • Context Watchdog - On/Off. The watchdog can be used to periodically verify the UT network connectivity and take recovery action if a problem is detected. - Page 36 • Ping required - Yes/No. If set to “No”, the system will not try to ping on timer expiration if data was transmitted within the watchdog period. This is the recommended setting. If set to “Yes”, the system will always ping when the “Time between Pings”...
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Page 37: Security Passwords
Security Passwords The security passwords page includes the following functions: • SMS Remote Control – Off by default except in releases 5.9.4.3 through 5.9.5.3 where it is On by default. • SMS Remote Password – default was remote but in 5.9.6.1 and above the default is blank and a password must be entered when enabling SMS Remote Control. -
Page 38: Enhanced Security Settings Page
Figure 23: Enhanced Security page link Enhanced Security Settings page The Enhanced Security Page is used to configure local security for the unit. Figure 24: Enhanced Security Settings page Chapter 2 • Configuration via Web UI 3500834-0001 Revision D... - Page 39 For added security you can lock the UT so that it cannot be accessed locally. This is controlled by a security password configured from the Enhanced Security Settings page accessible from the Security Passwords page. When the password is active, each time the UT starts up, the password must be entered before the user interface can be accessed.
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Page 40: Sms Pages
SMS pages The SMS pages are used to send SMS messages from the terminal to another BGAN device or another phone number. When sending an SMS message, use the + symbol in front of the country code of the number you want to send the SMS to e.g., +16199778619. -
Page 41: Operational Features
Chapter 3 Operational features LEDs The 9502 has three green LEDs: Power LED: “PWR” • Turn unit on - LED turns on “GPS” LED • Flashes while acquiring fix • Turns solid when unit has a 2D or 3D fix Network LED: “NET”... -
Page 42: Napt Mode
NAPT mode In NAPT mode (5.9.4.4 and above) multiple devices connected via a hub or switch share a single PDP context. The port translating NAT modifies both IP addresses and port numbers so multiple devices can share the single global IP address assigned to the PDP context. -
Page 43: Remote Control
255.255.255.128 on both UTs and set the IP address of the second UT to 192.168.0.129. If the TEs use a subnet other than the directly connected interface range, configure a default route on the IP Settings page so that the WebUI can be accessed. The default route will be in the subnet associated with the TE Ethernet interface. -
Page 44: Remote Upgrade And File Transfer
Remote upgrade and file transfer The 9502 includes an FTP client. The operator can send SMS messages or AT commands to command the 9502 to send or retrieve files from an FTP server in the network or Internet. This allows the 9502 to be upgraded, reconfigured and also allows log files to be sent back to the server. -
Page 45: Serial Pin Power Control
Ethernet packet (ARP, DHCP, data packet, etc.). In this mode the power consumption is less than 10mW when powered from a 12V source. The UT generates Ethernet sync pulses so the TE believes the link is still active. When an Ethernet packet is detected the UT will power up normally, register and bring up a PDP context (if configured for ACA.) It takes about 1 minute for the UT to be fully connected to the Inmarsat network. -
Page 46: Gnss
GNSS The Hughes 9502 terminal supports a Global Navigation Satellite System (GNSS) feature. During start up, if the UT detects a GNSS device connected to the GNSS serial port, it will attempt to obtain a position fix from the GNSS device via NMEA messages. -
Page 47: Installation Instructions
Chapter 4 Installation instructions Avertissement Warning / Installation of the Hughes 9502 (P/N 3500753-0022) must comply with NEC Article 501 for Class I, Division 2, hazardous location. This equipment is suitable for use in hazardous locations Class I, Division 2, Groups A, B, C, D, or non-hazardous locations only This equipment is suitable for use in hazardous locations ATEX Group II, Category 3, as defined by the device marking;... - Page 48 unobstructed line of sight to the satellite and that your fixed mount is aimed in the approximate direction to the satellite. To determine the direction from your location to the satellite, use a satellite pointing app, or power up the UT, allow it to get a GPS fix and then check the pointing information on the Web UI Home page.
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Page 49: Terminal Installation Using The Basic Fix Mount Kit (P/N 3004066-0002)
Terminal installation using the basic fix mount kit (P/N 3004066-0002) You may install the fixed mount on any structurally sound surface; either on a horizontal, or vertical, or a sloped surface such as a roof or wall. 1. The pole has a 1.66” (4.2164cm) outer diameter (schedule 40 metal). 2. -
Page 50: Mounting The Azimuth Elevation Bracket
2. Loosen the pole attachment fasteners at the base bracket so the pole can swivel. 3. Swivel the pole until the end of the pole where the unit will be installed is vertical. Adjust the pipe position until the bubble is centered inside the circles on the top surface of the bubble level. -
Page 51: Mounting The Azimuth Elevation Bracket Onto The Pole
Mounting the azimuth elevation bracket onto the pole 1. Slide the pole collar of the azimuth elevation bracket over the end of the pole (see Figure 32). 2. Leave the pole collar bolts loose to allow for azimuth adjustment during pointing. -
Page 52: Connecting Power Leads To The Hughes 9502
Figure 33: Installing the SIM card Connecting power leads to the Hughes 9502 Once the unit is properly installed, you can then connect the power leads (positive + and negative -) from the power source to the 9502 power connector. The terminal is clearly marked for positive and negative leads. -
Page 53: Install Ethernet Cable And Power Wires Through Fittings
Figure 35: Connecting power leads Insert the positive lead into the positive terminal jack and tighten the screw. Then connect the negative lead into the negative terminal jack and tighten the screw (see Figure 35). Important Note: • Ensure the power source is turned off before connecting the power leads to the 9502 •... -
Page 54: Powering Up The Hughes 9502
Figure 36: Installing Ethernet cable through fitting Powering up the Hughes 9502 The 9502 will power up automatically when DC power is applied. It does not have a power button. By default it will bypass antenna pointing and automatically register, attach and activate a PDP context. -
Page 55: Coverage Map
Coverage map The Inmarsat BGAN service is operated via 4 satellites with global coverage shown Figure Figure 38: Inmarsat satellite coverage Chapter 4 • Installation instructions 3500834-0001 Revision D... -
Page 56: Operation In The Meas Footprint
Operation in the MEAS footprint Figure 39: MEAS coverage cutout over China I-4 MEAS has a cutout area in its coverage over China and nearby parts of Asia. In this area, I-4 Asia Pacific (APAC) must be used even if MEAS is closer. Chapter 4 •... - Page 57 With the introduction of MEAS, there are now parts of the overlap areas of MEAS and EMEA, such as the yellow shaded area below, where the antenna might be able to see a second satellite. Figure 40: Area where the UT may see 2 satellites During site switches, the satellite signal is turned off briefly and the UT may try to register on the other satellite it can see.
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Page 58: Operation In The Russian Federation
Operation in the Russian Federation In the Territory and National Waters of the Russian Federation covered by the three Regional beams of I-4 MEAS shown in Figure 41 on page 58, end-users must select MEAS rather than Alphasat (EMEA) or I-4 Asia Pacific (APAC), even if one of these satellites is closer. -
Page 59: Pointing The Terminal
Pointing the terminal Determine the azimuth and elevation for the look angle to the satellite in advance of the installation by using the approximate latitude and longitude of the site in a simple satellite pointing application or specially marked map. This is the preferred mode as it simplifies the install and may be critical data for choosing the site if there are multiple potential locations to mount the UT in wooded, mountainous or built-up areas. - Page 60 Figure 42: Signal strength on Home page Chapter 4 • Installation instructions 3500834-0001 Revision D...
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Page 61: Led Flow Chart
LED flow chart LED Legend Power applied or reboot PWR GPS NET Flashing Power up Self test Short flash Fail self test Pass self test Fault Wait for Input Button press Pointing 15s timeout Button press or timer expires Acquire Satellite and GPS Acquired Global Beam Transition to Regional Beam and Register... -
Page 62: Adjusting The Azimuth And Elevation Of The Terminal
Important Notes: • To aid in pointing the unit, there is a 3.5mm stereo audio jack port on the 9502. The user can insert a stereo headset to hear audio tones or use a voltmeter to measure the voltage which indicates the quality of the signal detected during install mode. -
Page 63: Exit Pointing Mode
To adjust azimuth, refer to Figure 45 4. Loosen the two bolts on the pole collar. 5. Move the unit to either side, in small increments, as necessary to get the optimum signal strength as shown on the voltmeter or by the fast high pitch sounds that you hear with the headphones. -
Page 64: Installing The End Caps
Installing the End Caps 1. To avoid water ingress, please implement the following recommendations whenever re-installing the bottom or top end cap of a Hughes 9502 integrated antenna terminal. End cap Figure 46: 9520 End Cap 2. Prior to the reassembly of an end cap, clean the O-ring carefully with a cloth to ensure that no foreign particles are present. -
Page 65: Lightning Protection And Safety
Chapter 5 Lightning protection and safety Précautions contre la Lightning and grounding precautions / foudre et la terre A lightning strike on the terminal, mounting hardware or cable may cause death or serious injury and is likely to damage the terminal. La foudre sur l’unité, le matériel de montage ou les câbles peut causer des blessures graves ou mortelles et est susceptible d'endommager l'unité. -
Page 66: Disclaimer / Avertissement
Figure 48: 9502 Protective earth grounding Avertissement Disclaimer / Whilst prepared in good faith, Hughes makes no warranty or representation as to the accuracy, completeness or fitness for purpose of this document or its contents and all warranties, whether express or implied are excluded. Hughes, to the maximum extent permitted by law, excludes any liability arising from the use of this document or its contents. -
Page 67: At Unsolicited Response Codes
Chapter 6 AT unsolicited response codes The following codes and text may appear as unsolicited response codes on the AT interface to the UT or in an SMS response to an ATCO Remote SMS command. Each code appears in the following format: <crlf><at_command>: <#>, <text><crlf>... - Page 68 Code Text Explanation FTP Management FTP hookup fail Connection to FTP server failed. Problem could be server unreachable or specified IP address or server name invalid, or connectivity failure. FTP login fail FTP username or password incorrect FTP 'type' fail Could not establish “binary”...
- Page 69 Code Text Explanation _IREMWEB Invalid IP address string An IP address parameter string could not be interpreted as a legitimate IP address. Global IP: <ip_addr> REMWEB connection set up successfully. Indicates global IP address assigned to the UT’s own PDP context, to which an HTTP connection may be made.
- Page 70 Chapter 6 • AT unsolicited response codes 3500834-0001 Revision D...
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Page 71: Chapter 7 Troubleshooting
Chapter 7 Troubleshooting Problem Possible cause Possible solution Ethernet connectivity The 9502 Ethernet chip is 10BaseT and Configure the user device for 10BaseT problems some routers and other devices may have problems if set to 100BaseT or auto-negotiate. Problems with The Inmarsat network does not Test SMS from cell phones to BGAN remote control SMS... -
Page 72: Pdp Context Activation Errors
PDP context activation errors Table 8: PDP context activation errors error CME error text on Web UI Possible reason number invalid index Problem in PDP context request no network service Could be poor signal or signal blockage, or network problem. Implicitly detached (#10) Check attach and registration status. -
Page 73: Chapter 8 Regulatory Notices
Chapter 8 Regulatory notices EU Declaration of Conformity Refer to bgan.hughes.com for the EU Declaration of Conformity. Conformité FCC FCC compliance / This device conforms to the FCC rules. Any changes or modifications to Hughes Network Systems’ equipment, not expressly approved by Hughes Network Systems, could void the user's authority to operate the equipment. -
Page 74: Eu Weee (Waste Electrical And Electronic Equipment) Directives
To comply with Industry Canada's RF exposure requirements, this device must be operated with a minimum separation distance of one meter from the satellite terminal's antenna to a person's body. Other operating configurations should be avoided. Pour être conforme aux règlements d’Industrie Canada sur l’exposition aux rayonnements RF, cet appareil doit opérer à... - Page 75 Any changes or modifications to Hughes Network Systems' equipment, not expressly approved by Hughes Network Systems, could void the user's authority to operate the equipment. Toute modification apportée à l’équipement de Hughes Network Systems et non approuvé expressément par Hughes Network Systems, peut annuler l’autorisation de l’utilisateur à...
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