Fanvil V64 User Manual
  1. Manuals
  2. Brands
  3. Fanvil Manuals
  4. IP Phone
  5. V64
  6. User manual

Fanvil V64 User Manual

Hide thumbs Also See for V64:
Table of Contents

Advertisement

Quick Links

Download this manual
User Manual
V64 / V65
Software Version: 1.0.0
Release Date：2021/11/29

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the V64 and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Fanvil V64

Summary of Contents for Fanvil V64

  • Page 1 User Manual V64 / V65 Software Version: 1.0.0 Release Date：2021/11/29...

  • Page 2: Table Of Contents

    6.2 Appendix II - Keyboard character query table ....................26 6.3 Appendix III - LED Definition ......................... 28 7 Introduction to the User .............................. 29 7.1.1 V64 Keypad ............................... 29 7.2 Using Handset / Hands-free Speaker / Headset ....................31 7.3 Idle Screen ................................31 7.4 Phone Status ..............................32...
  • Page 3 8.6 Auto-Answering ..............................42 8.7 Callback ................................44 8.8 Mute ..................................45 8.8.1 Mute the Call ............................. 45 8.8.2 Ringing Mute ............................. 46 8.9 Call Hold/Resume ..............................46 8.10 DND ................................... 47 8.11 Call Forward ..............................49 8.12 Call Transfer ..............................51 8.12.1 Blind transfer ............................52 8.12.2 Semi-Attended transfer .........................
  • Page 4 9.8.2 MWI (Message Waiting Indicator) ......................77 9.9 SIP Hotspot .................................78 10 Phone Settings ................................81 10.1 Basic Settings ..............................81 10.1.1 Language ..............................81 10.1.2 Time & Date ............................81 10.1.3 Screen ..............................83 10.1.3.1 Brightness and backlight ......................83 10.1.3.2 Screen Saver ..........................84 10.1.4 Ring ................................
  • Page 5 10.7.5 Firmware Upgrade ..........................104 10.7.6 Factory Reset ............................105 11 Web Configurations ..............................107 11.1 Web Page Authentication ..........................107 11.2 System >> Information ..........................107 11.3 System >> Account ............................107 11.4 System >> Configurations ........................... 107 11.5 System >> Upgrade ............................108 11.6 System >>...
  • Page 6 12.23 Phonebook >> Advanced .......................... 132 12.24 Call Log .................................132 12.25 Function Key >> Function Key ......................... 133 12.26 Function Key >> Side Key .........................134 12.27 Function Key >> Softkey ..........................134 12.28 Function Key >> Advanced ........................135 12.29 Application >> Manage Recording ......................135 12.30 Security >>...

  • Page 7: Picture

    Picture 5 - Wall-mounted installation ......................21 Picture 6 - Connecting to the Device ......................21 Picture 7 - Instruction of Keypad of V64/V65 ....................29 Picture 8 - Screen layout/default home screen ..................31 Picture 9 - Scroll icon ............................32 Picture 10 - The Phone status ........................
  • Page 8 Picture 37 - Select the line to set up call forwarding ..................50 Picture 38 - Select call forward type ......................50 Picture 39 - Enable call forwarding and configure the call forwarding number ........51 Picture 40 - Set call forward ........................... 51 Picture 41 - Transfer interface ........................
  • Page 9 Picture 75 - Configure the proxy account-hotel Guest mode ..............71 Picture 76 - Agent logon page ........................72 Picture 77 - Web Intercom configure ......................72 Picture 78 - Multicast Settings Page ......................73 Picture 79 - Register BroadSoft account ..................... 74 Picture 80 - Set BroadSoft server .........................
  • Page 10 Picture 113 - EHS Headset setting ....................... 94 Picture 114 - Bluetooth Settings Screen ...................... 94 Picture 115 - SIP address and account information ...................95 Picture 116 - Configure Advanced Line Options ..................95 Picture 117 - Network mode Settings ......................96 Picture 118 - DHCP network mode .......................
  • Page 11 Picture 151 - Delete firewall rules ........................139 Picture 152 - Screenshot ..........................141 Picture 153 - Web capture ..........................142 12 / 142...

  • Page 12: Table

    Table 5 - Look-up Table of Characters ......................26 Table 6 - DSS KEY LED State ........................28 Table 7 - Instruction of Keypad of V64/V65 ....................29 Table 8 - Talking mode ............................ 40 Table 9 - BLF Function key subtype parameter list ................... 66 Table 10 - Agency mode ..........................

  • Page 13: Safety Instruction

    3 Safety Instruction Please read the following safety notices before installing or using this unit. They are crucial for the safe and reliable operation of the device. Please use the external power supply that is included in the package. Other power supply may cause ...

  • Page 14: Overview

    The Device Fanvil enterprise IP phones, which are the latest generation of IP phone developed on the basis of the X series, inheriting many excellent features of the previous X series traditional phone, such as...

  • Page 15: Packing Contents

    4.2 Packing Contents 4.2.1 IP Phone Handset Handset Cord Stand Ethernet Cable Power Adapter(Optional) Wall Stand(Buy separately) Quick Installation Guide 16 / 142...

  • Page 16: V65

    4.2.2 IP Phone Handset Handset Cord Stand Ethernet Cable Power Adapter(Optional) Wall Stand(Buy separately) Quick Installation Guide 17 / 142...

  • Page 17: Desktop Installation

    PoE switch and power adapter at the same time, the power adapter will be used in priority and will switch to PoE power supply once it fails. Please use the power adapter supplied by Fanvil and the PoE switch met the specifications to ensure the device to work properly.

  • Page 18: Desktop And Wall Mounted Method

    5.2 Desktop and wall mounted method 5.2.1 The device supports two installation modes, desktop and wall mounted.If the phone is on the desktop, please follow the instructions in the picture below to install the phone. Picture 1 - Device installation If the phone is mounted on the wall, please follow the instructions below to install it.

  • Page 19: V65

    Connect the power adapter, network, PC, phone and Headset to the appropriate port as shown in the picture below. Picture 3 - Connecting to the Device Table 1 - Hardware Interface Description Index Interface Description USB Port Connect USB device (USB flash drive) ①...
  • Page 20 Picture 4 - Device installation If the phone is mounted on the wall, please follow the instructions below to install it. Picture 5 - Wall-mounted installation Connect the power adapter, network, PC, phone and Headset to the appropriate port as shown in the picture below.
  • Page 21 Index Interface Description Note USB Port Connect USB device (USB flash drive) ① Power Port Connect the power adapter. ② Network Port Connecting local area network or internet. ③ PC Port The network port connect to the computer. ④ Headset Port Connect headset.

  • Page 22: Appendix Table

    DSS Keys, It can be set as line key/function key/speed dial key, etc. DSS Keys, It can be set as line key/function key/speed dial key, etc. Soft keys V64/V65 Message waiting indicator V64/V65 Left and right navigation keys Up navigation key, Shortcut to call...
  • Page 23 Headset key, activate/deactivate V64/V65 headset In idle mode: activate/deactivate silent mode V64/V65 In communication mode: mute/un-mute a call Redial key, access to redial the last V64/V65 record Hand-free key, activate/deactivate V64/V65 hands free Table 4 - Status Prompt and Notification Icons...
  • Page 24 VLAN activated VPN activated Bluetooth device paired connection New SMS New VM messages Voice quality level of call Keypad locked Forward call(s) Missed call(s) Received call(s) Dialed call(s) Internet connected Internet is disconnected No IP address Wireless network connected Wireless network disconnected Wireless network failure 25 / 142...

  • Page 25: Appendix Ii - Keyboard Character Query Table

    6.2 Appendix II - Keyboard character query table Table 5 - Look-up Table of Characters Mode Icon Text Mode Key Button Characters Of Each Press Numeric ＊ @:;()<> a b c d e f g h i j k l m n o Lower Case p q r s...
  • Page 26 (space) .,*/+-:_= ＊ # ^!&$% 2 a b c A B C 3 d e f D E F 4 g h I G H I 5 j k l J K L 6 m n o M N O Mixed type input 7 p q r s P Q R S 8 t u v T U V...

  • Page 27: Appendix Iii - Led Definition

    6.3 Appendix III - LED Definition Table 6 - DSS KEY LED State Type LED Light State Line inactive Green On Line ready (Registered) Green Blinking Ringing Line Key Red Blinking Line is trying to register Red Blinking Line error (Registration failure) Red On Dialing/Line in use (Talking) Yellow Blinking...

  • Page 28: Introduction To The User

    7 Introduction to the User V64 Keypad 7.1.1 Picture 7 - Instruction of Keypad of V64/V65 Table 7 - Instruction of Keypad of V64/V65 The keypad Number Instruction names Soft-menu These four buttons provide different functions corresponding to the ○...
  • Page 29 The 12 standard telephone keys provide the same function as standard Standard telephones, but further to the standard function, some keys also provide Telephone ⑧ special function by long-pressing the key, Keys Key # - Long-pressed to lock the phone. Headset Key Users can press this key to open the headset ⑨...

  • Page 30: Using Handset / Hands-Free Speaker / Headset

    7.2 Using Handset / Hands-free Speaker / Headset Using Handset  To talk over handset, user should lift the handset off the device and dial the number, or dial the number first, then lift the handset and the number will be dialed. User can switch audio channel to handset by lifting the handset when audio channel is turned on in speaker or Headset.

  • Page 31: Phone Status

    The icon description is described in 6.1 appendix I. In some screens, there are many items or long text to be displayed which could not fit into the screen. They will be arranged in a list or multiple lines with a scroll bar. If the user sees a scroll bar, he can use up/down navigator buttons to scroll the list.

  • Page 32: Web Management

    Picture 10 - The Phone status WEB interface: Refer to 7.5 Web management to log in the phone page, enter the >>  【System】 page, and check the phone status, as shown in the figure: 【Information】 Picture 11 - WEB phone status 7.5 Web Management Phone can be configured and managed on the web page of the phone.

  • Page 33: Network Configurations

    Picture 12 - Landing page Users must correctly enter the user name and password to log in to the web page. The default user name and password are "admin". For the specific details of the operation page, please refer to page 11 Web configuration.

  • Page 34: Sip Configurations

    DHCP - This is the automatic configuration mode by getting network configurations from a DHCP server.  Users need not to configure any parameters manually. All configuration parameters will be getting from DHCP server and applied to the device. This is recommended for most users. Static IP configuration - this option allows users to manually configure each IP parameter, including IP ...
  • Page 35 Picture 14 - Web SIP registration 36 / 142...

  • Page 36: Basic Function

    8 Basic Function 8.1 Making Phone Calls Default Line  The device provides twenty line services. If both lines are configured, user can make or receive phone calls on either line. If default line is configured by user, there will be a default line to be used for making outgoing call which is indicated on the top left corner.
  • Page 37 Picture 16 - Enable voice channel dialing Opening Audio then Dialing the Number  Another alternative is the traditional way to firstly open the audio channel by lifting the handset, then turn on the hands-free speaker or Headset by pressing hands-free button, or line key, and then dial the number with one of the above methods.

  • Page 38: Answering Calls

    Picture 18 - Call number 8.2 Answering Calls When there is an incoming call while the device is idle, user will see the following incoming call on the screen. Picture 19 - Answering calls User can answer the call by lifting the handset, open Headset or speaker phone by pressing the hands-free button, or the [Answer] button.

  • Page 39: Make / Receive Second Call

    Picture 20 - Talking interface Table 8 - Talking mode Number Name Description Default line The line currently used by the phone. ① Voice channel The icon shows the voice channel mode being used. ② Calls to end The name or number of the person on the other end of the call. ③...

  • Page 40: End Of The Call

    Picture 21 - The second call interface Second Outgoing Call  To make a second call, user may press [Xfer] / [Conf] button to make a new call on the default line or press the line key to make new call on specific line. Then dial the number the same way as making a phone call. Another alternative for making second call is to press DSS Keys or dial out from the configured Keys (BLF/Speed Dial).

  • Page 41: Redial

    Note! When the phone is in the reserved state, the user must press the [Resume] key to return to the call state, or put the receiver back and press the hands-free button to end the call. 8.4 Redial Redial the last outgoing number: ...
  • Page 42 The user can start the automatic answer function in the telephone interface or the webpage interface. Phone interface:  Press [Menu] >> [Features] >> [Auto Answer] button; Press the button to select the line, use the left/right navigation key to turn on/off the auto answer option, and set the auto answer time to 5 seconds by default.

  • Page 43: Callback

    Picture 26 - Web page to start auto-answering 8.7 Callback The user can dial back the number of the last call. If there is no call history, press the [Callback] button and the phone will say "can't process". Set the callback key through the phone interface: ...

  • Page 44: Mute

    Picture 28 - Set the callback key on the web page 8.8 Mute You can turn on mute mode during a call and turn off the microphone so that the local voice is not heard. Normally, mute mode is automatically turned off at the end of a call. You can also turn on mute on any screen (such as the free screen) and mute the ringtone automatically when there is an incoming call.

  • Page 45: Ringing Mute

    call screen. The red light is off by mute button. Note: If the physical mute button of the device has an LED light, when the mute is turned on, the LED light will be solid red, and it will turn off when it is turned off. Ringing Mute 8.8.2 Mute: press the mute button when the phone is in standby mode:...

  • Page 46: Dnd

    Picture 31 - Call hold interface 8.10 DND User may enable Do-Not-Disturb (DND) feature on the device to reject incoming calls (including call waiting). The DND can be enabled on line basis. Enable/Disable phone all lines DND, the methods as the following： Phone interface: Default standby mode，...
  • Page 47 Picture 33 - DND setting interface The user can also use the DND timer. After the setting, the DND function will automatically turn on and the DND icon will turn red when ringing. Picture 34 - DND timer WEB interface: Enter [Phone setting] >> [Features] >> [DND settings]，set the DND type (off, phone, ...

  • Page 48: Call Forward

    Picture 35 - DND Settings The user turns on the DND for a specific route on the web page：Enter [Line] >> [SIP], select a [Line] >> [Basic settings], and enable DND. Picture 36 - Line DND 8.11 Call Forward Call forward is also known as ‘Call Divert’ which is to divert the incoming call to a specific number based on the conditions and configurations.
  • Page 49 Unconditional Call Forward – Forward any incoming call to the configured number.  Call Forward on Busy – When user is busy, the incoming call will be forwarded to the configured  number. Call Forward on No Answer – When user does not answer the incoming call after the configured delay ...

  • Page 50: Call Transfer

    Picture 39 - Enable call forwarding and configure the call forwarding number 4) Browse the parameters set by the up/down navigation key and enter the required information. When finished, press the [OK] button to save the changes. WEB interface: Enter [Line] >> [SIP], Select a [Line] >> [Basic settings], and set the type, number and ...

  • Page 51: Blind Transfer

    Note！For more transfer Settings, please refer to 12.6 Line >> Dial Plan Blind transfer 8.12.1 During the call, the user presses the function menu button [Xfer] , Enter the number to transfer or press the contact button or the history button to select the number, press the transfer key again to a third party. After the third party rings, the phone will show that the transfer is successful and hang up.

  • Page 52: Call Waiting

    Picture 43 - Attended transfer 8.13 Call Waiting Enable call waiting: new calls can be accepted during a call.  Disable call waiting: new calls will be automatically rejected and a busy tone will be prompted.  Enable call waiting tone: when you receive a new call on the line, the tone will beep. ...

  • Page 53: Conference

    Picture 45 - Web call waiting setting Picture 46 - Web call waiting tone setting 8.14 Conference Local Conference 8.14.1 To conduct local conference, the user needs to log in the webpage and enter [Line] >> [SIP] >> [Basic settings]. The meeting mode is set as local (the default is local mode), as shown in the figure: 54 / 142...
  • Page 54 Picture 47 - Local conference setting Two ways to create a local conference: The device has two channels of communication. Press the conference button on the call interface. When selecting the conference number, select the other number that already exists. ...
  • Page 55 Picture 50 - Local conference (3) Press the "Management" button to see the "Far Mute, Far Hold" button, Press More on the current page to see the effect of "Far Mute All" as follows:  Picture 51 - Local conference (4) 3）When the device is in a three-way conference, make another call, answer the conference, and then join the four-way conference.

  • Page 56: Network Conference

     Picture 52 - Local conference (5) Network Conference 8.14.2 Users need server support for network conference. Log in the web page, enter [Line] >> [SIP] >> [Basic settings], set the conference mode as server mode (default is local mode), set the server conference room number (please consult your system administrator), as shown in the figure: Picture 53 - Network conference Method to join a network conference:...

  • Page 57: Call Park

    8.15 Call Park Call park requires server support. Consult your system administrator for support. When you are on the call, if it is not convenient to answer the phone at this time, you can press the configured park button to hold the call; After a successful park, you can resume the call by pressing the configured park button on other devices.

  • Page 58: Pick Up

    8.16 Pick Up Pick up requires server support. Consult your system administrator for support. You can use the Pick Up function to answer incoming calls from other users. The phone can pick up incoming calls by configuring DSSkey for BLF and setting the Pick Up code. Phone interface: press [Menu] >>...

  • Page 59: Anonymous Call

    Picture 57 - WEB pick up setting 8.17 Anonymous Call Anonymous Call 8.17.1 The phone can set up anonymous calls to hide the calling number and the calling name. You can see anonymity in the context of [Menu] >> [Advanced Settings] >> [Accounts] >> ...

  • Page 60: Ban Anonymous Call

    Picture 60 - Anonymous call log Ban Anonymous Call 8.17.2 The device can be set to prohibit anonymous calls, that is anonymous calls to the number will be directly rejected. In the phone [Menu] >> [Features] >> [Ban anonymous call], click to enter and all SIP lines will be ...

  • Page 61: Hotline

    Picture 62 - Page Settings blocking anonymous call 8.18 Hotline The device supports hotline dialing. After setting up the hotline dialing, directly pick up the handset, hands-free, Headset, etc., and the phone will automatically call according to the hotline delay time. In the phone [Menu] >>...

  • Page 62: Emergency Call

    Picture 64 - Hotline set up on webpage 8.19 Emergency Call The emergency call function is used to et the corresponding emergency call number on the phone after enabling the keypad lock. You can also call emergency services when your phone is locked. Configure the emergency call number: log in the phone page, enter the [Phone Settings] >>...
  • Page 63 When the phone set the keyboard lock, you can call the emergency call number without unlocking, as shown in the figure: Picture 66 - Dial the emergency number 64 / 142...

  • Page 64: Advance Function

    9 Advance Function 9.1 BLF (Busy Lamp Field) Configure the BLF Functionality 9.1.1 Page interface: log in the phone page, enter the [Function key] >> [Side key] page, select a DSS key,  set the function key type as memory key, choose subtype among BLF/NEW CALL, BLF/BXFER, BLF/AXFER, BLF/CONF, set BLF/DTMF value as the number to be subscribed, set the corresponding SIP line.

  • Page 65: Use The Blf Function

    Picture 68 - Phone configuration BLF function key Table 9 - BLF Function key subtype parameter list Subtype Standby is described Calling is described When you press this BLF key while talking to BLF/NEW Pressing the BLF key while standby to another user, you create a new call along with the CALL dial the subscriber number.

  • Page 66: Blf List

    When configuring BLF function key, configure the pickup number. When the subscription number telephone rings, refer to appendix Ⅲ 6.3, BLF LED will turn red at this time. At this point, press the BLF button to answer the incoming call from the subscribed number. 9.2 BLF List BLF List Key is to put the number to be subscribed into a group on the server side, and the phone uses the URL of this group to make unified subscription.

  • Page 67: Record

    Picture 70 - BLF List number display 9.3 Record The device supports recording during a call. Local Record (USB flash disk) 9.3.1 The local recording must be mounted on a usb flash drive to support recording, so the device needs to support a usb flash drive.

  • Page 68: Server Record

    [Application] >> [Manage recording]. The type is selected as network, and the address and port of the recording server are filled in and the voice coding is selected. The web is as follows: Picture 72 - Web server recording Note: to be used with Fanvil recording software. SIP INFO Record 9.3.3 The phone is registered with a server that supports SIP INFO recording.

  • Page 69: Agent

    Picture 73 - Web SIP info recording 9.4 Agent Agent (Agent function) of the phone can be realized: when multiple people use a device for Agent services at different times, he or she can quickly register his or her SIP account on the same server. The Agent functions of the phone can be divided into Normal and Hotel Guest.

  • Page 70: Picture 75 - Configure The Proxy Account-Hotel Guest Mode

    Picture 75 - Configure the proxy account-hotel Guest mode Table 10 - Agency mode Parameter Description Normal mode Number Set the proxy account number. User Set the proxy account number to verify the user name. Password Set the proxy account number to verify the password. Line Select the SIP line.

  • Page 71: Intercom

    Picture 76 - Agent logon page 9.5 Intercom When the Intercom is enabled, it can automatically receive calls from the intercom. Picture 77 - Web Intercom configure Table 11 - Intercom configure Parameter Description When intercom is enabled, the device will accept the incoming call request with a SIP Enable Intercom header of Alert-Info instruction to automatically answer the call after specific delay.

  • Page 72: Mcast

    9.6 MCAST This feature allows user to make some kind of broadcast call to people who are in multicast group. User can configure a multicast DSS Key on the phone, which allows user to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address without involving SIP signaling.

  • Page 73: Sca (Shared Call Appearance)

    Server Type to BroadSoft, as shown in the following figure. Picture 80 - Set BroadSoft server If a Fanvil phone needs to enable the SCA function. Specifically, log in to the webpage of the phone set,  74 / 142...

  • Page 74: Picture 81 - Enable Sca

    choose [Line] >> [SIP] >> [Advanced Settings], and select Enable SCA. If SCA is not enabled, the registered line is the private line. Picture 81 - Enable SCA After an account is configured and successfully registered, you can configure lines whose DSS Key is Shared Call Appearance on the Function Key page to facilitate viewing the call status of the group.

  • Page 75: Message

    LED Status To facilitate viewing the call status of a group, configure the DSS Key as SCA. The following table describes the LEDs of lines in different states. Table 13 - LED Status of SCA State&Direction Local Remote Idle Seized Steady green Steady red Progressing (outgoing call)

  • Page 76: Picture 83 - Sms Icon

    Picture 83 - SMS icon Send messages: Go to [Menu] >> [Message] >> [SMS].  Users can create new messages, select lines and send numbers.  After editing is completed, click Send.  View SMS: Use the navigation keys to select the standby icon [message] ...

  • Page 77: Picture 85 - Voice Message Interface

    Press the [Edit] button to edit the voice message number. When finished, press the [OK] button to save  the configuration. In the following picture, “17” in front of Fanvil line brackets represents unread voice messages, and “17”  represents the total number of voice messages.

  • Page 78: Picture 87 - Register Sip Account

    C initiates a call, the SIP number registered by phone set A is the calling number. To set a SIP hotspot, register at least one SIP account. Picture 87 - Register SIP account Table 14 - SIP hotspot Parameters Parameters Description If your phone is set to “SIP hotspot server”, Device Table will display as Client Device Table which connected to your phone.

  • Page 79: Picture 88 - Sip Hotspot Server Configuration

    Picture 88 - SIP hotspot server configuration Configure SIP hotspot client: To set as a SIP hotspot client, no SIP account needs to be set. The Phone set will automatically obtain and configure a SIP account. On the SIP Hotspot tab page, set Mode to Client. The values of other options are the same as those of the hotspot.

This manual is also suitable for:

V65

Table of Contents

Save PDF