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Axis Q37 Series User Manual

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AXIS Q37 Network Camera Series
AXIS Q3517-LV Network Camera
AXIS Q3517-LVE Network Camera
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Summary of Contents for Axis Q37 Series

  • Page 1 AXIS Q37 Network Camera Series AXIS Q3517-LV Network Camera AXIS Q3517-LVE Network Camera User manual...

  • Page 2: Table Of Contents

    Check the current AXIS OS version ........

  • Page 3: About This Manual

    AXIS Q37 Network Camera Series About this manual About this manual This user manual describes several products. This means you may find instructions that aren’t applicable to your product.

  • Page 4: Solution Overview

    AXIS Q37 Network Camera Series Solution overview Solution overview...

  • Page 5: Installation

    AXIS Q37 Network Camera Series Installation Installation To watch this video, go to the web version of this document. help.axis.com/?&piaId=31327&section=about-this-manual Installation video for the product. Preview mode Preview mode is ideal for installers when fine tuning the camera view during the installation. No login is required to access the camera view in preview mode.

  • Page 6: Configure Your Device

    Configure your device Find the device on the network To find Axis devices on the network and assign them IP addresses in Windows®, use AXIS IP Utility or AXIS Device Manager. Both applications are free and can be downloaded from axis.com/support.

  • Page 7: Image Quality

    The image shows how the field of view and aspect ratio can change between two different capture modes. What capture mode to choose depends on the requirements for the frame rate and resolution of the specific surveillance setup. For specifications about available capture modes, see the product’s datasheet at axis.com.
  • Page 8 AXIS Q37 Network Camera Series Configure your device Remote focus and zoom The remote focus and zoom functionality allows you to make focus and zoom adjustments to your camera from a computer. It is a convenient way to ensure that the scene’s focus, viewing angle and resolution are optimized without having to visit the camera’s installation location.
  • Page 9 AXIS Q37 Network Camera Series Configure your device • Set the exposure mode to automatic. Note A high max shutter value can result in motion blur. • To slow down the shutter speed, set max shutter to the highest possible value.

  • Page 10: Overlays

    2. Turn on WDR. 3. If you still have problems, go to Exposure and adjust the Exposure zone to cover the area of interest. Find out more about WDR and how to use it at axis.com/web-articles/wdr. Overlays Overlays are superimposed over the video stream. They are used to provide extra information during recordings, such as a timestamp, or during product installation and configuration.

  • Page 11: Streaming And Storage

    H.264 or MPEG-4 Part 10/AVC Note H.264 is a licensed technology. The Axis product includes one H.264 viewing client license. To install additional unlicensed copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller. H.264 can, without compromising image quality, reduce the size of a digital video file by more than 80% compared to the Motion JPEG format and by as much as 50% compared to older MPEG formats.
  • Page 12 AXIS Q37 Network Camera Series Configure your device Maximum bitrate (MBR) Maximum bitrate lets you set a target bitrate to handle bitrate limitations in your system. You might see a decline in image quality or frame rate as the instantaneous bitrate is kept below the specified target bitrate. You can choose to prioritize either image quality or frame rate.
  • Page 13 AXIS Q37 Network Camera Series Configure your device kbit/s Target bitrate Actual average bitrate You can also turn on maximum bitrate and specify a target bitrate within the average bitrate option. kbit/s Target bitrate Actual average bitrate Reduce bandwidth and storage Important Reducing the bandwidth can lead to loss of detail in the image.
  • Page 14 AXIS Q37 Network Camera Series Configure your device Turn on Dynamic GOP and set a high Upper limit GOP length value. Set up network storage To store recordings on the network, you need to set up your network storage. 1. Go to System > Storage.

  • Page 15: Set Up Rules For Events

    AXIS Q37 Network Camera Series Configure your device 2. Click for your recording in the list. Set up rules for events You can create rules to make your device perform an action when certain events occur. A rule consists of conditions and actions.

  • Page 16: Applications

    Applications With applications, you can get more out of your Axis device. AXIS Camera Application Platform (ACAP) is an open platform that makes it possible for third parties to develop analytics and other applications for Axis devices. Applications can be preinstalled on the...
  • Page 17 AXIS Q37 Network Camera Series Configure your device To find the user manuals for Axis applications, go to help.axis.com. Note • We recommended running one application at a time. • Avoid running applications when the built-in motion detection is active.

  • Page 18: Troubleshooting

    Check the current AXIS OS version AXIS OS determines the functionality of our devices. When you troubleshoot a problem, we recommend that you to start by checking the current AXIS OS version. The latest version might contain a correction that fixes your particular problem.

  • Page 19: Technical Issues, Clues, And Solutions

    AXIS Q37 Network Camera Series Troubleshooting You can use AXIS Device Manager to upgrade multiple devices at the same time. Find out more at axis.com/products/axis-device-manager. Technical issues, clues, and solutions If you can’t find what you’re looking for here, try the troubleshooting section at axis.com/support.

  • Page 20: Performance Considerations

    You might need to increase the TTL (Time To Live) value. No multicast H.264 Check with your network administrator that the multicast addresses used by the Axis device displayed in the client are valid for your network.
  • Page 21 Heavy network utilization due to poor infrastructure affects the bandwidth. • Viewing on poorly performing client computers lowers perceived performance and affects frame rate. • Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and the general performance.

  • Page 22: The Web Interface

    Shows what kind of access to the device that is active, what encryption protocols are in use, and if unsigned apps are allowed. Recommendations to the settings are based on the AXIS OS Hardening Guide. Hardening guide: Link to AXIS OS Hardening guide where you can learn more about cybersecurity on Axis devices and best practices.

  • Page 23: Video

    Device info Shows the device information, including AXIS OS version and serial number. Upgrade AXIS OS: Upgrade the software on your device. Takes you to the Maintenance page where you can do the upgrade. Connected clients Shows the number of connections and connected clients.
  • Page 24 AXIS Q37 Network Camera Series The web interface Click and select a preset position to go to that preset position in the live view. Or, click Setup to go to the preset position page. Adds or removes a focus recall area. When you add a focus recall area, the camera saves the focus settings at that specific pan/tilt range.
  • Page 25 AXIS Q37 Network Camera Series The web interface Installation Capture mode : A capture mode is a preset configuration that defines how the camera captures images. When you change the capture mode, it can affect many other settings, such as view areas and privacy masks.
  • Page 26 AXIS Q37 Network Camera Series The web interface Stabilizer margin : Use the slider to adjust the size of the stabilizer margin, which determines the level of vibration to stabilize. If the product is mounted in an environment with a lot of vibration, move the slider towards Max. As a result, a smaller scene is captured.
  • Page 27 AXIS Q37 Network Camera Series The web interface Brightness: Use the slider to adjust the light intensity. This can make objects easier to see. Brightness is applied after image capture, and doesn’t affect the information in the image. To get more details from a dark area, it’s usually better to increase gain or exposure time.
  • Page 28 • Move the slider towards Dark to increase the threshold for the IR-cut filter. The camera changes to night mode later. IR light If your device doesn’t have built-in illumination, these controls are only available when you connect a supporting Axis accessory. Allow illumination: Turn on to let the camera use the built-in light in night mode.
  • Page 29 AXIS Q37 Network Camera Series The web interface Illumination angle : Use the slider to manually set the illumination angle, for example, if the angle needs to be different from the camera’s angle of view. If the camera has a wide angle of view, you can set the illumination angle to a narrower angle, which equals a greater tele position.
  • Page 30 AXIS Q37 Network Camera Series The web interface • Center: Uses a fixed area in the center of the image to calculate the exposure. The area has a fixed size and position in the live view. • Full : Uses the entire live view to calculate the exposure.
  • Page 31 Zipstream is a bitrate reduction technology, optimized for video surveillance, that reduces the average bitrate in an H.264 or H.265 stream in real time. Axis Zipstream applies a high bitrate in scenes where there are multiple regions of interest, for example, in scenes with moving objects.
  • Page 32 AXIS Q37 Network Camera Series The web interface Dynamic GOP (Group of Pictures): Turn on to dynamically adjust the interval between I-frames based on the level of activity in the scene. Upper limit: Enter a maximum GOP length, that is, the maximum number of P-frames between two I-frames. An I-frame is a self-contained image frame that is independent of other frames.
  • Page 33 Label: Enter the text label for the x axis. Time window: Enter how long time the data is visualized. Time unit: Enter a time unit for the x axis. Y axis Label: Enter the text label for the y axis.

  • Page 34: Audio

    Points: Turn on to add a point to the graph line when data is updated. Y axis Label: Enter the text label for the y axis. Dynamic scale: Turn on for the scale to automatically adapt to the data values. Turn off to manually enter values for a fixed scale.
  • Page 35 AXIS Q37 Network Camera Series The web interface Separate gain controls : Turn on to adjust the gain separately for the different input types. Automatic gain control : Turn on to dynamically adapt the gain to changes in the sound.

  • Page 36: Recordings

    AXIS Q37 Network Camera Series The web interface Recordings Click to filter the recordings. From: Show recordings done after a certain point in time. To: Show recordings up until a certain point in time. Source : Show recordings based on source. The source refers to the sensor.

  • Page 37: Apps

    • Activate license with a key: If the app requires a license, you need to activate it. Use this option if your device doesn’t have internet access. If you don’t have a license key, go to axis.com/products/analytics. You need a license code and the Axis product serial number to generate a license key.
  • Page 38 AXIS Q37 Network Camera Series The web interface Synchronization: Select an option for the device’s date and time synchronization. • Automatic date and time (manual NTS KE servers): Synchronize with the secure NTP key establishment servers connected to the DHCP server.
  • Page 39 AXIS Q37 Network Camera Series The web interface Fallback to static IP address if DHCP isn’t available: Select if you want to add a static IP address to use as fallback if DHCP is unavailable and can’t assign an IP address automatically.
  • Page 40 One-click cloud connection One-click cloud connection (O3C) together with an O3C service provides easy and secure internet access to live and recorded video from any location. For more information, see axis.com/end-to-end-solutions/hosted-services. Allow O3C: • One-click: This is the default setting. Press and hold the control button on the device to connect to an O3C service over the internet.
  • Page 41 Authentication failed: Sends a trap message when an authentication attempt fails. Note All Axis Video MIB traps are enabled when you turn on SNMP v1 and v2c traps. For more information, see AXIS OS Portal > SNMP. • v3: SNMP v3 is a more secure version, which provides encryption and secure passwords. To use SNMP v3, we recommend you to activate HTTPS, as the password is then sent through HTTPS.
  • Page 42 When configured without a CA certificate, server certificate validation is disabled and the device tries to authenticate itself regardless of what network it is connected to. When using a certificate, in Axis' implementation, the device and the authentication server authenticate themselves with digital certificates using EAP-TLS (Extensible Authentication Protocol - Transport Layer Security).
  • Page 43 AXIS Q37 Network Camera Series The web interface • Key agreement connectivity association key: Enter the connectivity association key (CAK). It should be either 32 or 64 hexadecimal characters long. The CAK must be manually configured in the connectivity association and must match on both ends of the link to initially enable MACsec.
  • Page 44 To install test software or other custom software from Axis on the device, you need a custom signed AXIS OS certificate. The certificate verifies that the software is approved by both the device owner and Axis. The software can only run on a specific device which is identified by its unique serial number and chip ID.
  • Page 45 AXIS Q37 Network Camera Series The web interface Add SSH account: Click to add a new SSH account. • Restrict root access: Turn on to restrict functionality that requires root access. • Enable SSH: Turn on to use SSH service.
  • Page 46 AXIS Q37 Network Camera Series The web interface Scopes: Optional scopes that could be part of the token. Client secret: Enter the OpenID password Save: Click to save the OpenID values. Enable OpenID: Turn on to close current connection and allow device authentication from the provider URL.
  • Page 47 The SFTP client supports SFTP servers using SSH-2 with RSA, DSA, ECDSA, and ED25519 host key types. RSA is the preferred method during negotiation, followed by ECDSA, ED25519, and DSA. Make sure to enter the right MD5 host key that is used by your SFTP server. While the Axis device supports both...
  • Page 48 RSA is the preferred method during negotiation, followed by ECDSA, ED25519, and DSA. Make sure to enter the right MD5 host key that is used by your SFTP server. While the Axis device supports both MD5 and SHA-256 hash keys, we recommend using SHA-256 due to stronger security over MD5. For more information on how to configure an SFTP server with an Axis device, go to the AXIS OS Portal.
  • Page 49 IoT integration and is used in a wide variety of industries to connect remote devices with a small code footprint and minimal network bandwidth. The MQTT client in Axis device software can simplify integration of data and events produced in the device to systems which are not video management software (VMS).
  • Page 50 AXIS Q37 Network Camera Series The web interface Device topic prefix: Used in the default values for the topic in the connect message and LWT message on the MQTT client tab, and in the publication conditions on the MQTT publication tab.
  • Page 51 AXIS Q37 Network Camera Series The web interface Add subscription: Click to add a new MQTT subscription. Subscription filter: Enter the MQTT topic that you want to subscribe to. Use device topic prefix: Add the subscription filter as prefix to the MQTT topic.
  • Page 52 AXIS Q37 Network Camera Series The web interface Use NAT (Network Address Translation) traversal when the device is located on an private network (LAN) and you want to make it available from outside of that network. Note For NAT traversal to work, the router must support it. The router must also support UPnP®.
  • Page 53 AXIS Q37 Network Camera Series The web interface All current SIP accounts are listed under SIP accounts. For registered accounts, the colored circle lets you know the status. The account is successfully registered with the SIP server. There is a problem with the account. Possible reasons can be authorization failure, that the account credentials are wrong, or that the SIP server can’t find the account.
  • Page 54 DNS. Windows SMB/CIFS names are not supported. • Network share: Enter the name of the shared location on the host server. Several Axis devices can use the same network share since each device gets its own folder.
  • Page 55 AXIS Q37 Network Camera Series The web interface • Add share without testing: Select to add the network share even if an error is discovered during the connection test. The error can be, for example, that you didn’t enter a password even though the server requires one.
  • Page 56 AXIS Q37 Network Camera Series The web interface setting the wear trigger between 80–90%. This gives you time to download any recordings as well as replace the SD card in time before it potentially wears out. The wear trigger allows you to set up an event and get a notification when the wear level reaches your set value.
  • Page 57 When you create an ONVIF account, you automatically enable ONVIF communication. Use the account name and password for all ONVIF communication with the device. For more information see the Axis Developer Community at axis.com. Add accounts: Click to add a new ONVIF account.
  • Page 58 AXIS Q37 Network Camera Series The web interface • Select configuration: Select a user-defined configuration from the list and adjust the audio encoding settings. The configurations in the drop-down list act as identifiers/names of the audio encoder configuration. Audio decoder : Select the audio decoding format for your configuration.
  • Page 59 AXIS Q37 Network Camera Series The web interface Audio detection These settings are available for each audio input. Sound level: Adjust the sound level to a value from 0–100, where 0 is the most sensitive and 100 the least sensitive. Use the activity indicator as a guide when you set the sound level.
  • Page 60 AXIS Q37 Network Camera Series The web interface Logs Reports and logs Reports • View the device server report: View information about the product status in a pop-up window. The Access Log is automatically included in the Server Report. • Download the device server report: It creates a .zip file that contains a complete server report text file in UTF–8 format, as well as a snapshot of the current live view image.

  • Page 61: Maintenance

    AXIS OS upgrade: Upgrade to a new AXIS OS version. New releases can contain improved functionality, bug fixes, and completely new features. We recommend you to always use the latest AXIS OS release. To download the latest release, go to axis.com/support.

  • Page 62: Specifications

    AXIS Q37 Network Camera Series Specifications Specifications Product overview AXIS Q3517-LV Network connector Control button I/O connector Audio out Audio in DC connector SD card slot Status LED (2x) Function button 10 IR LED (2x) AXIS Q3517-LVE, AXIS Q3527-LVE Network connector...

  • Page 63: Led Indicators

    Don’t remove the SD card while the product is running. This device supports microSD/microSDHC/microSDXC cards. For SD card recommendations, see axis.com. microSD, microSDHC, and microSDXC Logos are trademarks of SD-3C LLC. microSD, microSDHC, microSDXC are trademarks or registered trademarks of SD-3C, LLC in the United States, other countries or both.

  • Page 64: Buttons

    AXIS Q37 Network Camera Series Specifications Buttons Control button The control button is used for: • Resetting the product to factory default settings. See Reset to factory default settings on page 18. Function Button The function button has multiple functions: •...
  • Page 65 AXIS Q37 Network Camera Series Specifications Supervised input - Enables possibility to detect tampering on a digital input. Digital output - For connecting external devices such as relays and LEDs. Connected devices can be activated by the VAPIX® Application Programming Interface, through an event or from the device’s web interface.
  • Page 66 AXIS Q37 Network Camera Series Specifications...
  • Page 67 User manual Ver. M21.2 AXIS Q37 Network Camera Series Date: November 2023 © Axis Communications AB, 2017 - 2023 Part no. T10110996...

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