Axis Q3709-PVE User Manual
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Axis Q3709-PVE User Manual

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AXIS Q3709-PVE Network Camera

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Summary of Contents for Axis Q3709-PVE

  • Page 1: User Manual

    AXIS Q3709-PVE Network Camera User Manual...
  • Page 2 A copy of the original declaration of conformity may be obtained from Axis Communications AB. See Contact Information on page 3 . This manual is intended for administrators and users of AXIS Q3709-PVE Network Camera, and is applicable to firmware 5.75 and later. It...
  • Page 3 When the battery needs replacing, a log message will appear in the product’s server report. For more information about the server report, see the product´s setup pages or contact Axis support. The battery should not be replaced unless required, but if the battery does need replacing, contact Axis support at www.axis.com/techsup for...

  • Page 4: Safety Information

    AXIS Q3709-PVE Network Camera Safety Information Safety Information Hazard Levels DANGER Indicates a hazardous situation which, if not avoided, will result in death or serious injury. WARNING Indicates a hazardous situation which, if not avoided, could result in death or serious injury.

  • Page 5: Table Of Contents

    AXIS Media Control (AMC) ........
  • Page 6 AXIS Q3709-PVE Network Camera Table of Contents Reset to Factory Default Settings ........

  • Page 7: Hardware Overview

    AXIS Q3709-PVE Network Camera Hardware Overview Hardware Overview Dome cover Ground screw Hook for safety wire Part number (P/N) & Serial number (S/N) Network connector Unit holder (3x) Status LED indicator Control button Restart button Weather Shield Weather shield (top)

  • Page 8: Connectors And Buttons

    • Resetting the product to factory default settings. See . • Connecting to an AXIS Video Hosting System service. See page 45. To connect, press and hold the button for about 3 seconds until the Status LED flashes green. •...

  • Page 9: Access The Product

    If you do not know the IP address, use AXIS IP Utility to locate the product on the network. For information about how to discover and assign an IP address, see the document Assign an IP Address and Access the Video Stream on Axis Support web at www.axis.com/techsup...

  • Page 10: Access From The Internet

    3. Click OK. The password has now been configured. Set Power Line Frequency Power line frequency is set the first time the Axis product is accessed and can only be changed from Plain Config (see page 51) or by resetting the product to factory default.

  • Page 11: The Live View Page

    Manual Trigger on page 11 . Click Snapshot to save a snapshot of the video image. This button is primarily intended for use when the AXIS Media Control viewer toolbar is not available. Enable this button from Live View Config > Action Buttons.

  • Page 12: Channel Configuration

    2. Under Action Buttons, select Show manual trigger button. AXIS Media Control viewer toolbar The AXIS Media Control viewer toolbar is available in Internet Explorer only. See AXIS Media Control (AMC) on page 14 for more information. The toolbar displays the following buttons: The Play button connects to the Axis product and starts playing a media stream.
  • Page 13 AXIS Q3709-PVE Network Camera Access the Product On pages, such as View Areas, Privacy Masks and Motion Detection the channels are represented by tabs, on which the individual settings are made. Settings, such as Overlay settings, Image Appearance and White Balance, can be expanded or collapsed to enable individual or common configuration respectively.

  • Page 14: Media Streams

    The available options in AXIS Media Control are: AXIS Media Control negotiates with the Axis product to determine the transport protocol to use. The order of priority, listed in the AMC Control Panel, can be changed and the options disabled, to suit specific requirements.

  • Page 15: Alternative Methods Of Accessing The Video Stream

    • The Axis product supports QuickTime 6.5.1 and later. • QuickTime may add latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.

  • Page 16: Set Up The Product

    Set Up the Product Set Up the Product The Axis product can be configured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page. •...

  • Page 17: Video

    Width and Height fields and click Apply. • When accessing the Live View page in Internet Explorer with AXIS Media Control (AMC) in Windows. Right-click in the image and select Pixel counter. Use the mouse to move and resize the rectangle.

  • Page 18: Stream Profiles

    Capture Mode Capture mode defines the maximum resolution and maximum frame rate available in the Axis product. A capture mode with a large maximum resolution has a reduced maximum frame rate and vice versa. The capture mode setting also affects the camera’s angle of view as the effective size of the image sensor differs between capture modes.

  • Page 19: White Balance

    To change this setting go to Setup > Video > Camera Settings White balance is used to make colors in the image appear the same regardless of the color temperature of the light source. The Axis product can be set to automatically identify the light source and compensate for its color. Alternatively, select the type of light source from the drop-down list.

  • Page 20: Align The Channel Images

    The shutter and gain settings affect the amount of motion blur and noise in the image. To adapt to different lighting, available storage space and bandwidth, it is often necessary to prioritize either low motion blur or low noise. The Axis product allows using different prioritization in normal light and in low light.

  • Page 21: Overlay

    To modify a view area, select the view area in the list and modify the settings as required. Click Save. To remove a view area, select the view area and click Remove. Note The PTZ functionality is useful during installation of the Axis product. Use a view area to crop out a specific part of the full view. Overlay Overlays are used to provide extra information, such as forensic video analysis or during product installation and configuration.

  • Page 22: Overlay Image

    For more information about privacy masks, see Privacy Mask on page 23. To use an overlay image, the image must first be uploaded to the Axis product. The uploaded image should be a Windows 24-bit BMP image with maximum 250 colors. The image width and height, in pixels, must be exactly divisible by 4 and cannot be larger than the maximum image resolution.

  • Page 23: Privacy Mask

    Privacy masks cannot be bypassed using the VAPIX® application programming interface (API). The Privacy Mask List (Video > Privacy Mask) shows all the masks that are currently configured in the Axis product and indicates if they are enabled.

  • Page 24: Configure The Live View Page

    Viewer Settings To configure options for the viewer, go to Live View Config > Viewer Settings. • Select Show viewer toolbar to display the AXIS Media Control (AMC) or the QuickTime viewer toolbar under the video image in your browser. •...
  • Page 25 AXIS Q3709-PVE Network Camera Configure the Live View Page User Defined Links To display user-defined links in the Live View page, select the Show custom link option, give the link a name and then enter the URL to link to. When defining a web link do not remove the 'http://' from the URL address. Custom links can be used to run scripts or activate external devices connected to the product, or they can link to a web page.

  • Page 26: Ptz (Pan Tilt Zoom)

    AXIS Q3709-PVE Network Camera PTZ (Pan Tilt Zoom) PTZ (Pan Tilt Zoom) The PTZ menu is available if digital PTZ (pan, tilt and zoom) is enabled in the selected view area. For more information on view areas, see View Area on page 20.

  • Page 27: Control Queue

    60 seconds after the last PTZ control command. 2. Event — The Axis product can be configured to go to a preset position when triggered by an alarm (see Events on page 33). The event will immediately be placed first in the queue except when an administrator is in control.

  • Page 28: Detectors

    Motion Detection Parameters on page 29. Once motion detection windows are configured, the Axis product can be configured to perform actions when motion is detected. Possible actions include uploading images and start recording. For more information, see Set Up Action Rules on page 33.
  • Page 29 AXIS Q3709-PVE Network Camera Detectors Note • Using the motion detection feature may decrease the product’s overall performance. • The position of the Motion Detection Window is relative to the orientation of the Camera. Changing the orientation of the camera will also change the position of the Motion Detection Window.
  • Page 30 AXIS Q3709-PVE Network Camera Detectors Note • To trigger on small objects or movements, use several small motion detection windows rather than one large window, and select a low object size. • To avoid triggering on small objects, select a high object size.

  • Page 31: Applications

    Manual installation — obtain the license key from the application vendor and upload the key to the Axis product To request a license, the Axis product serial number (S/N) is required. The serial number can be found on the product label and under System Options >...
  • Page 32 Applications If the Axis product is restored, uploaded applications remain unchanged but must be restarted. To start the application, go to Setup > Applications. Select the application in the list of installed applications and click Start. For information about restoring the Axis product, see Maintenance.

  • Page 33: Events

    Events The Event pages allow you to configure the Axis product to perform actions when different events occur. For example, the product can start a recording or send an email notification when motion is detected. The set of conditions that defines how and when the action is triggered is called an action rule.
  • Page 34 Recording – Triggers the rule when the Axis product records to the storage device. The recording status trigger can be used to notify the operator, for example by flashing LED lights, if the product has started or stopped to record to the storage device.

  • Page 35: Add Recipients

    AXIS Q3709-PVE Network Camera Events • Day/Night Vision Mode – Set day mode (IR cut filter on) or night mode (IR cut filter off). • Overlay Text – Display an overlay text. See Use Overlay Text in an Action Rule on page 22.
  • Page 36 Optionally, select Use encryption to send emails over an encrypted connection. The server certificate can be validated using the certificates available in the Axis product. For information on how to upload certificates, see Certificates on page 43.

  • Page 37: Create Schedules

    AXIS Q3709-PVE Network Camera Events Create Schedules Schedules can be used as action rule triggers or as additional conditions, for example to record video if motion is detected outside office hours. Use one of the predefined schedules or create a new schedule as described below.

  • Page 38: Recordings

    Note The recording’s start date and time is set according to the Axis product’s date and time settings. If the Axis product is configured to use a time zone different from the local time zone, make sure to configure the Recording time filters according to the product’s time zone.

  • Page 39: Play Recording

    Continuous Recording The Axis product can be configured to continuously save video to a storage device. For information about storage devices, see Storage on page 49. To prevent the disk from becoming full, it is recommended to configure the disk to automatically remove old recordings.

  • Page 40: Languages

    Languages Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected language. To switch languages, go to Setup > Languages and first upload the new language file. Browse and locate the file and click the Upload Language button.

  • Page 41: System Options

    IP address filtering is enabled on the System Options > Security > IP Address Filter page. Once enabled, the listed IP address are allowed or denied access to the Axis product. Select Allow or Deny from the list and click Apply to enable IP address filtering.
  • Page 42 4. Set the HTTPS Connection Policy for the different user groups. 5. Click Save to enable the settings. To access the Axis product via the desired protocol, in the address field in a browser, enter https:// for the HTTPS protocol and http:// for the HTTP protocol.

  • Page 43: Date & Time

    Axis product: Server/Client certificates - To authenticate the Axis product. CA certificates - To authenticate peer certificates, for example the certificate of an authentication server in case the Axis product is connected to an IEEE 802.1X protected network.

  • Page 44: Network

    IPv4 address configuration, IPv6 address configuration, ARP/Ping, or IP Utility. IPv4 Address Configuration By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address automatically via DHCP. The IPv4 settings are configured under System Options > Network > TCP/IP > Basic.
  • Page 45 5. Close the command prompt when the product responds with Reply from 192.168.0.125:... or similar. 6. Open a browser and type http://<IP address> in the Location/Address field. For other methods of assigning the IP address, see the document Assign an IP Address and Access the Video Stream on Axis Support web at www.axis.com/techsup Note •...
  • Page 46 Host Name Configuration The Axis product can be accessed using a host name instead of an IP address. The host name is usually the same as the assigned DNS name. The host name is configured under System Options > Network > TCP/IP > Advanced.
  • Page 47 (LAN) from the public network (Internet). Use NAT traversal when the Axis product is located on an intranet (LAN) and you wish to make it available from the other (WAN) side of a NAT router.
  • Page 48 Note All AXIS Video MIB traps are enabled when SNMP v1/v2c traps are enabled. It is not possible to turn on or off specific traps. SNMP v3 provides encryption and secure passwords. To use traps with SNMP v3, an SNMP v3 management application is required.

  • Page 49: Storage

    The Axis product provides several maintenance functions. These are available under System Options > Maintenance. Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.

  • Page 50: Support

    System Overview To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items.

  • Page 51: Advanced

    For more information, see www.axis.com/developer File Upload Files, for example webpages and images, can be uploaded to the Axis product and used as custom settings. To upload a file, go to System Options > Advanced > File Upload. Uploaded files are accessed through http://<ip address>/local/<user>/<file name> where <user> is the selected user group (viewer, operator or administrator) for the uploaded file.

  • Page 52: Troubleshooting

    The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

  • Page 53: Symptoms, Possible Causes And Remedial Actions

    Status indicator. 5. Reinstall the product, referring to the Installation Guide. If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/ Symptoms, Possible Causes and Remedial Actions Problems setting the IP address Try the installation again.
  • Page 54 Set a Capture Mode that prioritizes frame rate. Changing the capture mode to prioritize frame rate will lower the maximum resolution. See Capture Mode on page 18. The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis product. See Technical Specifications on page 56.
  • Page 55 AXIS Q3709-PVE Network Camera Troubleshooting Video and image problems, general Black image with text Check cables and restart power sourcing equipment. indicating inadequate power supply Image unsatisfactory Check the video stream and camera settings under Setup > Video > Video Stream and Setup >...

  • Page 56: Technical Specifications

    ONVIF Profile S, specification at www.onvif.org Analytics Video motion detection, Active tampering alarm Support for AXIS Camera Application Platform enabling installation of AXIS Video Motion Detection 3, AXIS Cross Line Detection, AXIS Digital Autotracking and third-party applications, see www.axis.com/acap Event triggers Analytics, Edge storage events...

  • Page 57: Performance Considerations

    AXIS P8221 Network I/O Audio Module RJ45 IP66-rated cables with premounted connector (Cat 6) For more accessories, see www.axis.com Video AXIS Camera Companion, AXIS Camera Station, Video management software from Axis’ Application Development management Partners available on www.axis.com/techsup/software software Warranty Axis 3-year warranty and AXIS Extended Warranty option, see www.axis.com/warranty...
  • Page 58 Heavy network utilization due to poor infrastructure. Bandwidth affected. • Viewing on poorly performing client computers lowers perceived performance. Frame rate affected. • Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and the general performance.
  • Page 59 User Manual Ver. M5.2 AXIS Q3709-PVE Network Camera Date: January 2016 © Axis Communications AB, 2015 Part No. 62004...

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