Canon imageRUNNER ADVANCE C475iF III Service Manual
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Canon imageRUNNER ADVANCE C475iF III Service Manual

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Summary of Contents for Canon imageRUNNER ADVANCE C475iF III

  • Page 1 Canon Service Guide...
  • Page 2 Canon U.S.A. Internet e-Support Center Website: http://www.support.cusa.canon.com Canon U.S.A. Partner Portal Website: https://partners.usa.canon.com Distributed in the United States by Canon U.S.A., Inc. IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNER ADVANCE C475 III SERIES MODELS. SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.
  • Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.

  • Page 4: Table Of Contents

    Canon imageRUNNER ADVANCE C475 III Series Service Guide Contents Product Overview, New Features, Configuration, and Monthly Print/Copy Volume - 1 A. Overview ------------------------------------------------------------------------------------------------------------- 1 B. Unified Firmware Platform -------------------------------------------------------------------------------------- 2 C. imageRUNNER ADVANCE Third Generation Platform Improvements --------------------------- 3 D. Data Backup Service --------------------------------------------------------------------------------------------- 5 E.
  • Page 5 6. MDS Cloud ----------------------------------------------------------------------------------------------------- 39 E. Business Workflow Software --------------------------------------------------------------------------------- 40 1. Forms and Print Services for Salesforce ---------------------------------------------------------------- 40 2. Canon Enterprise Imaging Platform ---------------------------------------------------------------------- 40 VII. Dealer Sales/Service Authorization ------------------------------------------------------------------ 41 imageRUNNER ADVANCE C475 III Series Service Guide...
  • Page 6 Canon imageRUNNER ADVANCE C475 III Series Service Guide VIII. Educational Training -------------------------------------------------------------------------------------- 41 A. Training Program Overview ----------------------------------------------------------------------------------- 41 B. imageRUNNER ADVANCE C475 III Series Training --------------------------------------------------- 41 C. Certification -------------------------------------------------------------------------------------------------------- 42 D. Who Should Attend ---------------------------------------------------------------------------------------------- 42 E. Course Format ----------------------------------------------------------------------------------------------------- 42 F.
  • Page 7 D. Canon USA’s Partner Portal Website ---------------------------------------------------------------------- 86 XII. Appendix ------------------------------------------------------------------------------------------------------ 87 A. Specifications ------------------------------------------------------------------------------------------------------ 87 B. Canon imageRUNNER ADVANCE C475 III Series Limited Warranty ----------------------------- 92 C. List of Tables------------------------------------------------------------------------------------------------------- 93 D. List of Figures ----------------------------------------------------------------------------------------------------- 94 imageRUNNER ADVANCE C475 III Series Service Guide...

  • Page 8: Overview

    ULM is available as a download, and the customer must have an Internet connection. To download ULM, contact a local authorized Canon dealer. The Inner Finisher cannot be added to the imageRUNNER ADVANCE C475iF III Series machines after purchase. imageRUNNER ADVANCE C475 III Series Service Guide...

  • Page 9: Unified Firmware Platform

    Canon imageRUNNER ADVANCE C475 III Series Service Guide B. Unified Firmware Platform The UFP (Unified Firmware Platform) provides a common firmware base across all Third Generation imageRUNNER ADVANCE devices. This makes it possible to unify development, and reflect the same functions and the latest specifications in all supported Third Generation imageRUNNER ADVANCE devices.

  • Page 10: Imagerunner Advance Third Generation Platform Improvements

    Canon imageRUNNER ADVANCE C475 III Series Service Guide C. imageRUNNER ADVANCE Third Generation Platform Improvements The imageRUNNER ADVANCE third generation platform has been designed for advanced functionality, high-reliability, and ease of operation. The third generation platform enables digital-business communications, such as imaging technology, cloud connectivity, and mobile solutions to work together.
  • Page 11 Canon imageRUNNER ADVANCE C475 III Series Service Guide • Search in Advanced Box – Provides the ability to search for documents or folders in Advanced Box file locations. • FTPS Support – FTPS (File Transfer Protocol Secure) enables the customer to use encrypted FTPS communications to send documents securely.

  • Page 12: Data Backup Service

    D. Data Backup Service The Data Backup Service automatically backs up data to a cloud-based server that is hosted by Canon Business Imaging Online. The end-user administrator can execute the Data Backup Service. The Data Backup Service backs up the imageRUNNER ADVANCE Third Generation device’s...

  • Page 13: Configuration

    4, 5 imageRUNNER ADVANCE C475iFZ III 3314C002BA 2 The Inner Finisher cannot be added to the imageRUNNER ADVANCE C475iF III Series machines after purchase. Part numbers are subject to change without notice. Ships standard with one 100-sheet Single-Pass Duplexing Automatic Document Feeder, 550-sheet Cassette,...
  • Page 14 Card Reader Assembly for Universal Keyboard Stand 2212V478 13, 14 Copy Card Reader-F1 4784B001AA Copy Card Reader Attachment Kit-B5 3684B005AA Canon Card Set-A1 (1-30) 4781B001AA Canon Card Set-A2 (31-100) 4781B002AA 4781B003AA Canon Card Set-A3 (101-200) Canon Card Set-A4 (201-300) 4781B004AA...
  • Page 15 Canon imageRUNNER ADVANCE C475 III Series Service Guide Table 3 – imageRUNNER ADVANCE C475 III Series Paper Drawer Configuration Chart Notes: • Up to two (2) Cassette Module-AJ1s can be configured. • The inner finisher cannot be added to the imageRUNNER ADVANCE C475iF III after purchase.
  • Page 16 IC Card Reader Attachment-A1 1636C001AA 3 Part numbers are subject to change without notice. 15 The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access) section of the Partner Portal. 16 Requires User Authentication settings. 17 Includes the iR-ADV Security Kit-Y1 for IEEE 2600 Common Criteria Certification. Specified configurations and settings need to be applied to the device to achieve and maintain IEEE 2600 Common Criteria Certification.
  • Page 17 Software Maintenance Extension 3 Part numbers are subject to change without notice. 15 The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access) section of the Partner Portal. 19 One (1) NFR license per dealer showroom location.
  • Page 18 Scan To Worldox V1.3.2 (Software Only) 11+ Licenses 4164BZ61AB 3 Part numbers are subject to change without notice. 15 The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access) section of the Partner Portal. 19 One (1) NFR license per dealer showroom location.
  • Page 19 Canon imageRUNNER ADVANCE C475 III Series Service Guide Table 6 – Supplies and Consumables Item Part Number Toner T04 Black 2980C001AA Toner T04 Cyan 2979C001AA Toner T04 Magenta 2978C001AA Toner T04 Yellow 2977C001AA Toner T04L Black 4616C001AA Toner T04L Cyan...

  • Page 20: Monthly Copy/Print Volume

    Canon imageRUNNER ADVANCE C475 III Series Service Guide F. Monthly Copy/Print Volume The maximum print/copy monthly volume is the maximum number of pages the machine can produce within a one-month period (based on letter size paper). However, the device should not be used to produce the maximum number of pages, or a greater volume, on a consistent monthly basis.

  • Page 21: Hardware Accessory Options

    Canon imageRUNNER ADVANCE C475 III Series Service Guide Hardware Accessory Options A. Cassette Feeding Unit-AS1 • Adds one additional 550-sheet cassette (20 lb bond (80 g/m )) and a wheeled stand. • Supports paper sizes to up 8 1/2" x 14”.

  • Page 22: System Options

    Canon imageRUNNER ADVANCE C475 III Series Service Guide III. System Options The functionality of the imageRUNNER ADVANCE C475 III Series can be expanded by installing the following system related optional accessories. A. Copy and Print Options PCL International Font Set-A1 •...

  • Page 23: Data Security And Wireless Options

    • Enables the user to connect their Android mobile devices to the machine via NFC (Near Field Communications). • The Canon PRINT Business app must be installed and started on the user’s Android device, and the “Use NFC Card Emulation” setting on the machine must be enabled.

  • Page 24: Storage Capabilities

    • Memory Media IMPORTANT • Canon U.S.A., Inc. is not responsible for any damages caused to user data that is stored on the hard disk drive of the machine. It is the customer’s responsibility to create and maintain a data back up plan. Canon U.S.A., Inc.

  • Page 25: Advanced Box

    Canon imageRUNNER ADVANCE C475 III Series Service Guide B. Advanced Box Advanced Box is a storage area in the machine that stores scanned documents and Microsoft Office files that can be used on a computer. There are two types of storage in the Advanced Box: the Shared Space and the Personal Space.

  • Page 26: Network

    Canon imageRUNNER ADVANCE C475 III Series Service Guide C. Network The imageRUNNER ADVANCE C475 III Series machines are equipped with a collaboration function that enables them to be connected to other imageRUNNER ADVANCE machines via the SMB/WebDAV protocol. When one machine is connected to another machine, a user can select an Advanced Box in the other machine (if it is on the network) to store files or print a file that is stored in the other machine on this machine.

  • Page 27: Security Features

    ULM is a MEAP application, developed by NT-ware, which provides log in management capabilities, such as simple user authentication, Local Authentication, and Domain Authentication for Canon imageRUNNER ADVANCE devices. These user authentication methods use Picture Log In, PIN Codes, or Proximity Card Log In methods to gain access to the machine.

  • Page 28: Ua (Universal Authentication)

    Note: To install uniFLOW Online Express, training is not required. However, uniFLOW Online Express training is required to receive uniFLOW Online Express support from Canon’s Technical Support Center. Dealers that have taken uniFLOW Online training are automatically certified for uniFLOW Online Express. For more information on uniFLOW Online and uniFLOW Online Express training, go to the Training section on the e-Support Center Website.

  • Page 29: Device Security

    Canon imageRUNNER ADVANCE C475 III Series Service Guide B. Device Security The imageRUNNER ADVANCE C475 III Series offers several ways to protect and secure the device, as described below. Verify System at Startup Verify System at Startup is a process that protects the device’s BIOS, firmware, and MEAP applications from unauthorized modifications.

  • Page 30: Security Policy Function

    HDD clear (clears many Settings/Registration settings and Service Mode settings) can be performed, or the Administrator can request a new password license from a local authorized Canon dealer. It is necessary to explain to the Administrator about the risk of any security policy specified, and request to manage the passwords.

  • Page 31: Data Security

    • Optional HDD Data Erase Scheduler software • Standard Universal Send Security Feature Set • Standard Encrypted Secure Print Software CAUTION Canon USA is not liable for any damages resulting from the loss or corruption of data. (See “DISCLAIMER,” on p. ii for further details.)

  • Page 32: Hdd Data Erase Kit

    Canon imageRUNNER ADVANCE C475 III Series Service Guide HDD Data Erase Kit The standard HDD Data Erase Kit is for environments that require additional data security measures. The HDD Data Erase Kit automatically overwrites image data that is written to the hard drive following each job performed at the machine.

  • Page 33: Tpm (Trusted Platform Module)

    IMPORTANT • If the TPM setting is activated and the TPM chip fails, the confidential information stored on the chip can only be recovered if Canon’s service representative replaces the TPM chip and restores the original TPM key to the new chip. Immediately, back up the TPM key on a USB memory stick, after the TPM setting is activated.

  • Page 34: Universal Send Security Feature Set

    Canon imageRUNNER ADVANCE C475 III Series Service Guide Universal Send Security Feature Set The send security features enable the user to encrypt PDF and Digital Device Signature PDF/XPS files, as well as set a password to send them safely to a file server or e-mail address. The user can also enable the recipient of a PDF or Digital Device Signature PDF/XPS file to verify which device scanned the file.

  • Page 35: Document Security

    Canon imageRUNNER ADVANCE C475 III Series Service Guide D. Document Security The imageRUNNER ADVANCE C475 III Series machines offer several document security modes to protect printed and distributed documents. Secure Watermark Enables the user to embed hidden text in the background of copies. The embedded text becomes visible when copies of the document are made on a copier.

  • Page 36: Adobe Livecycle Rights Management Es Server Integration

    Canon imageRUNNER ADVANCE C475 III Series Service Guide Adobe LiveCycle Rights Management ES Server Integration Adobe LiveCycle enables System Administrators to set automatic document privileges and apply security policies by creating Policy Protected PDF files on the machine, even after document creation, using the Adobe LiveCycle Rights Management ES Server.

  • Page 37: Network Security

    Canon imageRUNNER ADVANCE C475 III Series Service Guide E. Network Security The imageRUNNER ADVANCE C475 III Series machines secure network communications by using IP Sec (IP Security), filtering by port number, encryption and authentication, and network port and application control.

  • Page 38: Network Port And Application Access Control

    Canon imageRUNNER ADVANCE C475 III Series Service Guide Network Port and Application Access Control Network Port and Application Access Control enables System Administrators to set up only the necessary protocols, such as IPP, FTP, FTPS (UFP 3.10 and above), SNTP, SNMP, RAW, LPD, and others for transferring data.

  • Page 39: Software Solutions

    A client-based device dashboard application to operate document publishing, management, and printing from an end-user’s PC. In addition, this desktop application can be used with Canon’s new imageWARE Document Server application in cases where customers want to share documents that are managed across workgroups or departments.

  • Page 40: Imageware Scan Manager Ds

    Canon imageRUNNER ADVANCE C475 III Series Service Guide imageWARE Scan Manager DS imageWARE Scan Manager DS is a document capture solution that features transaction document archiving capabilities, work distribution capabilities that can be personalized according to the scan volume and skill level of each user, and one-step capture, processing, and release operations.

  • Page 41: Scan Management Software

    Canon imageRUNNER ADVANCE C475 III Series Service Guide B. Scan Management Software Workflow Composer and Connectors Workflow Composer enables the user to simplify imageRUNNER ADVANCE workflow processes by customizing multiple-step workflow functions into one-button operations. The one-button operations are available from the Quick Menu of the UI (User Interface). MEAP...

  • Page 42: Print/Output Management Software

    Canon imageRUNNER ADVANCE C475 III Series Service Guide C. Print/Output Management Software Direct Print & Scan for Mobile Direct Print & Scan for Mobile is a combination of a MEAP application that runs on an imageRUNNER ADVANCE device and a client mobile application that runs on certain BlackBerry smartphones, Android smartphones and tablets, and Apple iPhone and iPad devices.

  • Page 43: Uniflow Online

    To purchase a uniFLOW Online license, training is required. Training is required for uniFLOW Online or the uniFLOW Online trial from Canon’s Technical Support Center. For more information on uniFLOW Online training, go to the Training section on the e-Support Center Website.

  • Page 44: Efi Printme

    ADVANCE Series that enables end-users to print electronic files from their mobile devices, such as smartphones, tablets, and laptops to a Canon imageRUNNER ADVANCE device through the EFI PrintMe Cloud Service. Files uploaded to the EFI PrintMe Cloud Server are secured with 128-bit encryption. Walk-up end-users can print documents from the EFI PrintMe Cloud Service to a registered imageRUNNER ADVANCE device that is connected to the Internet.

  • Page 45: Device Security And Management Software

    Canon imageRUNNER ADVANCE C475 III Series Service Guide D. Device Security and Management Software uniFLOW Device Security & Management uniFLOW, the print/output management solution, includes multiple authentication methods to enable an organization to restrict machine access and functions on a per user basis. uniFLOW end-users must authenticate themselves either by entering their user name and password, or by using a smart card, proximity or magnetic card.

  • Page 46: Imageware Secure Audit Manager Express

    Web services and HTML protocols. MDS Cloud The Canon MDS (Managed Document Services) Cloud is a PAAS (Platform as a Service) solution. It consists of an MDS Collection and Configuration Agent, which is installed at the customer’s site, to discover devices and gather information from a customer’s complete fleet of...

  • Page 47: Business Workflow Software

    ADVANCE machine without the need for print drivers. Canon Enterprise Imaging Platform Canon Enterprise Imaging Platform is a new middleware platform based on SOA (Service Oriented Architecture). It enables organizations to integrate enterprise applications with electronic and paper documents.

  • Page 48: Dealer Sales/Service Authorization

    Table 8 – imageRUNNER ADVANCE C475 III Series Learning Path Course Name Course Code Canon Foundations Online Training 19TCF00O Canon Foundations Classroom 19TCF01C Participating in a Canon Virtual Classroom 19TPCVC00O Systems Technology Virtual Classroom 19TSYST01V imageRUNNER ADVANCE Systems Online Training (New) 19IRTADVSYS00O imageRUNNER ADVANCE Systems Classroom...

  • Page 49: Certification

    180 minutes to complete. F. Training Facilities The online course is located in the e-Learning center on the Canon USA e-Support Center Website: http://www.support.cusa.canon.com. Certification maps on the e-Support Center Website provide easier access to the training.

  • Page 50: Uniflow Online And Uniflow Online Express Training

    Training is required, so that the servicing dealer can enroll in the Data Backup Service. Service technicians who complete the Data Backup Service training are entitled to live, phone-based support through the Canon USA TSC. imageRUNNER ADVANCE C475 III Series Service Guide...

  • Page 51: Servicing Notes

    ADVANCE C475 III Series Service Guide Servicing Notes A. Power and Plug Requirements Canon USA strongly suggests dedicated and properly grounded outlets be provided for the imageRUNNER ADVANCE C475 III Series devices. The imageRUNNER ADVANCE C475 III Series devices require a NEMA 5-15 receptacle for proper operation.
  • Page 52 Canon imageRUNNER ADVANCE C475 III Series Service Guide IMPORTANT • We recommend an additional standard 120V/15 A outlet for service tools, such as a laptop computer or vacuum that may be used when servicing or configuring the machine. • Use only dedicated and properly grounded outlets for the main unit. It is also strongly suggested to use dedicated and properly grounded outlets for each optional accessory.

  • Page 53: Installation Space Requirements

    • The minimum doorway opening that the machine passes through prior to installation must be at least 36” wide. Table 12 – imageRUNNER ADVANCE C475iF III Installation Space Requirements imageRUNNER ADVANCE C475 III Series Service Guide September 2020...
  • Page 54 Canon imageRUNNER ADVANCE C475 III Series Service Guide Table 13 – imageRUNNER ADVANCE C475iFZ III Installation Space Requirements imageRUNNER ADVANCE C475 III Series Service Guide September 2020 Revision 3 Page 47...

  • Page 55: Estimated Installation Times

    Canon imageRUNNER ADVANCE C475 III Series Service Guide C. Estimated Installation Times The table below indicates the estimated length of time needed to unpack and install the main unit and optional accessories, and calculated from the average amount of labor hours.

  • Page 56: Serviceability

    Canon imageRUNNER ADVANCE C475 III Series Service Guide D. Serviceability The imageRUNNER ADVANCE products are designed to improve serviceability, quality, and deliver lower service costs, which result in increased dealer service profitability. Enhanced serviceability, as part of the overall design of the imageRUNNER ADVANCE products, enables a reduction in the time required to service the machine’s major components.

  • Page 57: Remote Services

    Remote imageWARE Remote is a service that collects page counter, service parts counter, and alarm, jam and error code data from Canon devices with the eRDS (Embedded Remote Diagnostic System) or the optional RDS (Remote Diagnostic System) Plug-in to the imageWARE Enterprise Management Console.
  • Page 58 Canon imageRUNNER ADVANCE C475 III Series Service Guide The RDS plug-in offers the benefits described below: • Retrieve meter readings for billing, which reduces the need for an on-site meter read or a phone call to the customer to read the meters.

  • Page 59: Content Delivery System

    Canon imageRUNNER ADVANCE C475 III Series Service Guide Content Delivery System The CDS is Canon’s next generation system for the delivery and installation of firmware and MEAP (Multifunction Embedded Application Platform) applications to imageRUNNER ADVANCE devices. The advantages of the CDS include reduced service costs (labor and travel), and improved first-call resolution.
  • Page 60 Canon imageRUNNER ADVANCE C475 III Series Service Guide There are three methods which helps you to deliver firmware updates and applications to imageRUNNER ADVANCE devices: Table 15 – CDS Firmware Delivery Methods Download Install Method Frequency Cost Savings Firmware Firmware...
  • Page 61 Limited Warranty for Embedded Software.) • The Content Delivery System Software Solutions Guide (available on Canon USA’s Partner Portal and e-Support Websites), contains additional language that Canon USA recommends your dealership include in the Maintenance Agreement with your customers as it pertains to the use of the CDS service.

  • Page 62: Remote Services Suite

    Canon imageRUNNER ADVANCE C475 III Series Service Guide Remote Services Suite The Remote Services Suite provides Web access to some of the more frequently-used UGW functions and status reports. The tools included in the suite are UGW SnapShot and Device Management Tools.

  • Page 63: Device Configuration Management

    Canon imageRUNNER ADVANCE C475 III Series Service Guide F. Device Configuration Management There are two tools to help a System Administrator manage device configuration settings from device to device, and they are standard tools on the imageRUNNER ADVANCE C475 III Series: DCM (Device Configuration Manager) and Device Migration Navigator.

  • Page 64: Lms (License Management System)

    Canon imageRUNNER ADVANCE C475 III Series Service Guide G. LMS (License Management System) To activate optional software programs, you must obtain a license through the LMS server. This replaces the need for additional hardware or dongles to activate new software.

  • Page 65: Content Delivery System Website

    Additionally, you can download select client applications and related manuals from the CDS Website located at: http://www.canon.com/fau/downloads. Figure 2 – Content Delivery System Website If there are activation or installation problems, contact the Technical Support Center, and provide the product’s serial number and LAN.

  • Page 66: Recommended System Engineer Requirements

    It is also important that the SE have computer skills and working knowledge • Other computer platforms (mainframe and UNIX) • Remote Support Tools The Education/Training of a successful Canon dealership’s SE include: 1. CompTIA A+, CompTIA Network+, and MCP (Microsoft Certified Professional) 2.

  • Page 67: Firmware Upgrades Using The Service Support Tool

    ADVANCE C475 III Series Service Guide J. Firmware Upgrades Using the Service Support Tool The SST (Service Support Tool) (version 4.81 or later) is available via Canon’s e-Support Center Website (http://www.support.cusa.canon.com) for upgrading the following system components: • System Software stored on the HDD •...

  • Page 68: Hard Disk Drive Handling

    CAUTION Canon USA or any of its affiliates or dealers are not liable for any damages for loss of data received or stored on the hard disk, including loss arising from lost opportunity to use such data, even if Canon is informed of the possibility of such damages.

  • Page 69: Consumables

    Canon imageRUNNER ADVANCE C475 III Series Service Guide M. Consumables Consumables are all products and materials that are consumed with regular use and cannot be reused. Such consumables include but are not limited to paper, chemicals, and toner. A number of factors are considered to determine the approximate yield expectancy of a consumable item, including paper size and the amount of coverage per page.
  • Page 70 Canon imageRUNNER ADVANCE C475 III Series Service Guide IMPORTANT To use the low-capacity toner bottles, the machine must be at firmware version 29.39 or later. If the machine is not at the minimum firmware level, alarms related to toner levels do not function properly.

  • Page 71: Consumable Parts

    Therefore, consumable parts do not have a warranty, and Canon USA cannot guarantee a minimum life. Note: All consumable parts shown in the table below are for reference purposes only, and are subject to change without notice.

  • Page 72: Periodically Replaced Parts

    Canon imageRUNNER ADVANCE C475 III Series Service Guide Table 18 – Cassette Module-AJ1 Consumable Parts List Description Part Number Quantity Estimated Life Remarks Includes the Feed Roller Roller Kit CR-206 FM1-W269 150,000 sheets and Separation Roller 3 Part numbers are subject to change without notice.

  • Page 73: Paper Curl Handling

    Canon imageRUNNER ADVANCE C475 III Series Service Guide P. Paper Curl Handling In high-temperature, high-humidity environments, make sure to store and load media from a dry environment. If any paper curl occurs, it is recommended to load a fresh pack of unopened media that has been stored in a dry environment.

  • Page 74: Counters

    Canon imageRUNNER ADVANCE C475 III Series Service Guide Q. Counters This section describes the soft counters and MEAP counters. Soft Counters The imageRUNNER ADVANCE C475 III Series machines use soft counters to track their functional copy use. The control panel displays up to six (6) counters on the Counter Status Check screen (when the Counter Check key on the control panel is pressed).

  • Page 75: Meap Counter

    Canon imageRUNNER ADVANCE C475 III Series Service Guide MEAP Counter The MEAP application counter counts the number of prints and scans made per MEAP application. You can view the MEAP counter by logging MEAP (Service Management Service) Application/License Information page via a Web browser. (The computer being used must be connected to the machine and network.) You can...

  • Page 76: Toner Replacement Counter

    Canon imageRUNNER ADVANCE C475 III Series Service Guide Toner Replacement Counter The imageRUNNER ADVANCE C475 III Series machines have a Toner Replacement Counter that increases after the machines recognize that a new toner bottle has been inserted. This counter is installed to provide support for billing customers who order and consume a lot of toner.

  • Page 77: Less Maintenance For Service Cost And Downtime Reduction

    The Less Maintenance strategy is solely at the discretion of the dealer; however, Canon USA encourages dealers to use this strategy as an opportunity to reduce service costs and maintain uptime for their customers.

  • Page 78: Installation/Parts Replacement By Nontechnical Staff Option

    Canon imageRUNNER ADVANCE C475 III Series Service Guide Installation/Parts Replacement by Nontechnical Staff Option The table below details potential machine installation and parts replacement scenarios categorized by the customer type. We encourage dealers to consider other scenarios that may not be listed below, based on experience with your customers.
  • Page 79 Canon imageRUNNER ADVANCE C475 III Series Service Guide a. Potential Scenarios i. Installation It may be difficult to designate end-users to install this machine. The imageRUNNER ADVANCE C475 III Series main unit weighs approximately 101.4 lb (46 kg) (for iF models), and up to 121.3 lb (55 kg) (for iFZ) models);...
  • Page 80 Canon imageRUNNER ADVANCE C475 III Series Service Guide The “Setup Guide” on the machine’s UI helps end-users and delivery people navigate to and specify the necessary settings for installation. Figure 3 – Setup Guide The “Setup Guide” can help the end-user specify the settings described in the table below.
  • Page 81 Canon imageRUNNER ADVANCE C475 III Series Service Guide ii. Parts Replacement The following parts replacement scenarios are examples: Scenario 1: Periodical parts replacement is based on a warning message. Scenario 2: Provide a phone-fix, identify parts to be replaced over the phone, the parts are sent, and the customer replaces them.
  • Page 82 Canon imageRUNNER ADVANCE C475 III Series Service Guide (a) Scenario 1: Periodical Parts Replacement Based on a Warning Message This product generates a warning message to tell the customer to replace the parts at a certain time. In this case, the customer may want to have a parts stock prior to the message.
  • Page 83 Canon imageRUNNER ADVANCE C475 III Series Service Guide (b) Scenario 2: Provide a Phone-Fix, Identify Parts to be Replaced over the Phone, the Parts Are Sent, and the Customer Replaces Them Although the device does not generate a message that tells...
  • Page 84 Canon imageRUNNER ADVANCE C475 III Series Service Guide (c) Scenario 3: A Technician Visits the Customer Site without Replacement Parts, the Customer Notes the Replacement Parts That Are Needed, the Dealer Ships Out the Parts, and the Customer Performs the Replacement upon Receipt.
  • Page 85 Canon imageRUNNER ADVANCE C475 III Series Service Guide b. Considerations Dealerships may need to consider the following when the customer is permitted to install/service the machine: • The customer should dispose of the machine’s box/carton and replaced parts. • The dealer should dispose of the machine’s box/carton and replaced parts as part of a regular process.

  • Page 86: Remote Support

    Canon imageRUNNER ADVANCE C475 III Series Service Guide Remote Support As part of the Less Maintenance strategy, Canon USA encourages dealers to consider technical support for customers over the telephone. Remote support enables the dealer to resolve problems over the telephone and avoid a technician visit.
  • Page 87 This includes trained delivery people, the person responsible for daily maintenance at the customer site, and end-users. Canon USA suggests the following tasks as possible options designed to enable dealerships to reduce service costs and maintain uptime for the customer: •...
  • Page 88 The imageRUNNER ADVANCE C475 III Series machines provide dealers with more options for easy installation and parts replacement. The Less Maintenance strategy is solely at the discretion of the dealer, however, Canon USA encourages dealers to utilize this strategy as an opportunity to reduce service costs and maintain uptime for their customers.

  • Page 89: Limited Warranty Support

    Ninety (90) days after delivery to the original purchaser or 30,000 prints/copies, or a combination of both, whichever comes first. This limited warranty covers the compatible Canon brand product accessories. For detailed warranty information, please refer to the Canon imageRUNNER ADVANCE C475 III Series Limited Warranty located in the Appendix.

  • Page 90: Warranty Programs

    Flat-Rate Program The Flat-Rate Program provides a flat-rate credit to Canon USA’s full- line dealers as compensation for warranty expenses that they may incur. Warranty Parts for Repair The APRFs (Authorized Parts Repair Facilities) are authorized by Canon USA to repair circuit boards for various Canon products.

  • Page 91: Product Technical Support Offerings

    Canon USA support offerings. Please refer to the “Tech Support” tab on the e-Support Center Website review the TSC’s policies and procedures, as well as, contacts and tickets.

  • Page 92: Technical Support Escalation

    Note: For support escalation to the Field Support staff, a DES must contact the TSC and visit the site at least once. Figure 8 – Canon USA Support Escalation Flow Chart imageRUNNER ADVANCE C475 III Series End-User End-User Contacts Servicing Dealer...

  • Page 93: Internet Support

    • Review all open cases To access e-Support, you must first register for an e-Support ID Number. To register for an e-Support ID number, go to the Canon USA’s e-Support Center Website at http://www.support.cusa.canon.com. D. Canon USA’s Partner Portal Website Canon USA’s...

  • Page 94: Appendix

    Canon imageRUNNER ADVANCE C475 III Series Service Guide XII. Appendix A. Specifications Note: All specifications are for reference purposes only, and are subject to change without notice. Table 29 – imageRUNNER ADVANCE C475 III Series Main Unit Specifications Specifications Item...
  • Page 95 Canon imageRUNNER ADVANCE C475 III Series Service Guide Table 29 – imageRUNNER ADVANCE C475 III Series Main Unit Specifications Continued Specifications Item imageRUNNER ADVANCE C475iF III C475iFZ III Weight: 16 lb bond to 60 lb cover (60 to 163 g/m...
  • Page 96 Canon imageRUNNER ADVANCE C475 III Series Service Guide Specifications Table 29 – imageRUNNER ADVANCE C475 III Series Main Unit Continued Specifications Item imageRUNNER ADVANCE C475iF III C475iFZ III Desktop Models without Finisher: 20 1/2" x 25 3/8" x 26 3/8" (521 mm x 645 mm x 668 mm)
  • Page 97 Canon imageRUNNER ADVANCE C475 III Series Service Guide Table 31 – Cassette Feeding Unit-AS1 (Optional) Specifications Item Specifications Paper Capacity 1,650 sheets (550 sheets per cassette (20 lb bond (80 g/m LGL, LTR, STMT, EXEC, and Custom Size Paper Sizes (4”...
  • Page 98 Canon imageRUNNER ADVANCE C475 III Series Service Guide Table 33 – Cassette Module-AJ1 (Optional) Specifications Item Specifications Paper Capacity 550 sheets (20 lb bond (80 g/m LGL, LTR, STMT, EXEC, and Custom Size Paper Sizes (4” x 5 7/8” to 8 1/2” x 14” (100 mm x 148 mm to 216 mm x 355.6 mm))

  • Page 99: Canon Imagerunner Advance C475 Iii Series Limited Warranty

    Product is sold "AS IS" and without warranty of any kind by Canon, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with respect to such non-Canon brand items is given by the supplier or producer thereof.

  • Page 100: List Of Tables

    Table 10 – Main Unit Power and Plug Requirements ..............44 Table 11 – Power Requirements for the Main Unit and Optional Accessories ......44 Table 12 – imageRUNNER ADVANCE C475iF III Installation Space Requirements ....46 Table 13 – imageRUNNER ADVANCE C475iFZ III Installation Space Requirements ..... 47 Table 14 –...

  • Page 101: List Of Figures

    Not Have the Necessary Parts Scenario ..............77 Figure 7 – Remote Support with the Standard Remote Operator’s Software Kit ....80 Figure 8 – Canon USA Support Escalation Flow Chart .............. 85 imageRUNNER ADVANCE C475 III Series Service Guide...

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