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W5 SERIES TELEPHONE USER GUIDE Welcome to the Cloud! Thank you for choosing Sonictel as your managed service provider. This manual will guide you through the initial setup and teach you the basic functions of your new enterprise phone system.
BASIC CALL FEATURES PLACING A CALL Using the handset: Enter the desired number when the handset is idle, and press To place a call from the local directory: Press when the handset is idle Press to highlight the desired entry, and press To place a call from the call history: Press the History soft key, and select the desired call history list Press...
CALL HOLD & RESUME To place a call on exclusive hold: Press Options then select HOLD during an active call To resume the call, do one of the following: If there is only one call on hold, press the RESUME soft key If there is more than one call on hold, press Select the call you wish to retrieve and press the RESUME soft key CALL TRANSFER...
PHONE ASSEMBLY 1. Connect the network and power for the base station in one of the following ways: PoE Option AC Power Option (Power over Ethernet) 2. Insert the battery into the handset, as shown below: 3. Connect the charger cradle and charge the handset, as shown below:...
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PERSONAL INFORMATION Name Extension Mailbox Mailbox Password New Mailbox Password General Mailbox General Mailbox Password Agent ID SONICTEL PORTAL INFORMATION To access the Sonictel portal, visit pbx.sonictel.io Username Password If you need additional assistance after reading through this user guide, please contact the Sonictel Support Team by: PHONE: 1.844.SONICTEL, Option 3 EMAIL: Open up a trouble ticket by sending an email with an explanation of the issue that you’re having to...
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