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ASROCK E3C256D2I User Manual

ASROCK E3C256D2I User Manual

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E3C256D2I
User Manual
Version 1.0
Published June 2021
Copyright©2021 ASRock Rack INC. All rights reserved.

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Summary of Contents for ASROCK E3C256D2I

  • Page 1 E3C256D2I User Manual Version 1.0 Published June 2021 Copyright©2021 ASRock Rack INC. All rights reserved.
  • Page 2 (including damages for loss of profits, loss of business, loss of data, interruption of business and the like), even if ASRock Rack has been advised of the possibility of such damages arising from any defect or error in the documentation or product.
  • Page 3 - Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. - Consult the dealer or an experienced radio/TV technician for help. INTEL END USER SOFTWARE LICENSE AGREEMENT IMPORTANT - READ BEFORE COPYING, INSTALLING OR USING. LICENSE.
  • Page 4 Licensee’s intellectual property rights, to incorporate or otherwise utilize those comments and suggestions. TERMINATION OF THIS LICENSE. Intel or the sublicensor may terminate this license at any time if Licensee is in breach of any of its terms or conditions. Upon termination, Licensee will immediately destroy or return to Intel all copies of the Software.
  • Page 5 ASRock Rack follows the green design concept to design and manufacture our products, and makes sure that each stage of the product life cycle of ASRock Rack product is in line with global environmental regulations. In addition, ASRock Rack disclose the relevant information based on regulation requirements.

  • Page 6: Table Of Contents

    Contents Chapter 1 Introduction Package Contents Specifications Unique Features Motherboard Layout Onboard LED Indicators I/O Panel Block Diagram Chapter 2 Installation Screw Holes Pre-installation Precautions Installing the CPU Installing the CPU Fan and Heatsink Installation of Memory Modules (DIMM) Expansion Slot (PCI Express Slot) Jumper Setup Onboard Headers and Connectors ATX PSU / DC-IN Power Connections...
  • Page 7 3.1.1 UEFI Menu Bar 3.1.2 Navigation Keys Main Screen Advanced Screen 3.3.1 CPU Configuration 3.3.2 DRAM Configuration 3.3.3 Chipset Configuration 3.3.4 Storage Configuration 3.3.5 NVMe Configuration 3.3.6 ACPI Configuration 3.3.7 Super IO Configuration 3.3.8 Serial Port Console Redirection 3.3.9 H/W Monitor 3.3.10 Intel SPS Configuration 3.3.11 Driver Health 3.3.12 Tls Auth Configuration...
  • Page 8 3.4.4 BMC Tools Security 3.5.1 Key Management Boot Screen 3.6.1 CSM Parameters Event Logs Exit Screen Chapter 4 Software Support Download and Install Operating System Download and Install Software Drivers Contact Information Chapter 5 Troubleshooting Troubleshooting Procedures Technical Support Procedures Returning Merchandise for Service...

  • Page 9: Chapter 1 Introduction

    In case any modifications of this manual occur, the updated version will be available on ASRock Rack website without further notice. You may find the latest memory and CPU support lists on ASRock Rack website as well. ASRock Rack’s Website: www.ASRockRack.com If you require technical support related to this motherboard, please visit our website for specific information about the model you are using.

  • Page 10: Specifications

    1.2 Specifications E3C256D2I MB Physical Status Form Factor Mini ITX Dimension 6.7'' x 6.7'' (17.02cm x17.02 cm) Processor System Support Intel® Xeon® E-2300 and 10 Gen Intel® Pentium® Series Processors Socket LGA 1200 Max. Thermal Design Power (TDP) Chipset Intel® C256...
  • Page 11 256Mb AMI UEFI Legal BIOS BIOS Features - Plug and Play (PnP) - ACPI 2.0 Compliance Wake Up Events - SMBIOS 2.8.0 Support - ASRock Rack Instant Flash Hardware Monitor Temperature - CPU/PCH/DDR/LAN/Storage Temperature Sensing - MB/Card side/TR1 Temperature Sensing...
  • Page 12 Support OS Microsoft® Windows® - Server 2019 (64 bit) - Server 2022 (64 bit) Linux® - RedHat Enterprise Linux Server 8.6 (64 bit) / 8.3 (64 bit) - CentOs 8.5 (64 bit) / 8.3 (64 bit) - SUSE Enterprise Linux Server 15 SP2 (64 bit) - Ubuntu Ubuntu 21.04 (64 bit) / Ubuntu 20.10 (64 bit) Hypervisor: - VMWare®...

  • Page 13: Unique Features

    . With this utility, you can press the <F6> key during the POST or the <F2> key to enter into the BIOS setup menu to access ASRock Rack Instant Flash. Just launch this tool and save the new BIOS file to your USB flash drive, floppy disk or hard drive, then you can update your BIOS only in a few clicks without preparing an additional floppy diskette or other complicated flash utility.

  • Page 14: Motherboard Layout

    1.4 Motherboard Layout 17.0cm (6.7 in) AT X4PIN1 AT X 12V 1 DDR4_B 1 DDR4_A 1 E 3C256D2I BMC_SMB 1 M2_1 SUPER IPMB 1 COM1 L AN2 L AN1 Intel I210 US B 3. 2 Gen1 T: USB31_1 B: USB31_2 US B 3.
  • Page 15 E3C256D2I Description ATX 12V Power Connector (ATX12V1) ATX 4-PIN Power Connector (ATX4PIN1 (ATX 24pin-to-4pin) Thermal Sensor Header (TR1) PSU SMBus Header (PSU_SMB1) M.2 Socket (M2_1) (Type 2280) System Fan Connector (FAN1) System Fan Connector (FAN2) System Fan Connector (FAN3) TPM-SPI Header (TPM_BIOS_PH1)

  • Page 16: Onboard Led Indicators

    1.5 Onboard LED Indicators E 3C256D2I Item Status Description SB_PWR1 Green STB PWR ready FAN_LED1 FAN2 failed FAN_LED2 FAN3 failed FAN_LED3 FAN1 failed BMC_LED1 Green BMC heartbeat LED...

  • Page 17: I/O Panel

    E3C256D2I 1.6 I/O Panel No. Description No. Description VGA Port (VGA1) LAN RJ-45 Port (IPMI_LAN)* LAN RJ-45 Port (LAN2)** USB 3.2 Gen1 Ports (USB3_1_2) LAN RJ-45 Port (LAN1)** UID Switch (UID1) USB 3.2 Gen1 Ports (USB31_1_2)
  • Page 18 LAN Port LED Indications *There are two LEDs on each LAN port. Please refer to the table below for the LAN port LED indications. ACT/LINK LED SPEED LED LAN Port Dedicated IPMI LAN Port LED Indications Activity / Link LED Speed LED Status Description...

  • Page 19: Block Diagram

    E3C256D2I 1.7 Block Diagram Channel A DDR4 up to 3200 INTEL Channel B DDR4 up to 3200 Processor PCI-E X16 SLOT 7 PCI-E Gen4 LGA-1200 Pin Socket USB3.2 Gen1 USB3.2 5 Gb/s HSIO 2-3 2 rear ports Type A USB3.2 Gen1 HSIO 0-1 USB3.2...

  • Page 20: Chapter 2 Installation

    Chapter 2 Installation This is a mini ITX form factor (6.7'' x 6.7'', 17.02 cm x 17.02 cm) motherboard. Before you install the motherboard, study the configuration of your chassis to ensure that the motherboard fits into it. Make sure to unplug the power cord before installing or removing the motherboard. Failure to do so may cause physical injuries to you and damages to motherboard components.

  • Page 21: Installing The Cpu

    E3C256D2I 2.3 Installing the CPU 1. Before you insert the 1151-Pin CPU into the socket, please check if the PnP cap is on the socket, if the CPU surface is unclean, or if there are any bent pins in the socket. Do not force to insert the CPU into the socket if above situation is found.
  • Page 22 Please save and replace the cover if the processor is removed. The cover must be placed if you wish to return the motherboard for after service.

  • Page 23: Installing The Cpu Fan And Heatsink

    E3C256D2I 2.4 Installing the CPU Fan and Heatsink...

  • Page 24: Installation Of Memory Modules (Dimm)

    2.5 Installation of Memory Modules (DIMM) This motherboard provides two 288-pin DDR4 (Double Data Rate 4) DIMM slots. 1. It is not allowed to install a DDR, DDR2 or DDR3 memory module into a DDR4 slot; otherwise, this motherboard and DIMM may be damaged. 2.

  • Page 25: Expansion Slot (Pci Express Slot)

    E3C256D2I 2.6 Expansion Slot (PCI Express Slot) There is a PCI Express slot on this motherboard. PCIE slot: PCIE7 (PCIe 4.0 x16 slot) is used for PCI Express x16 lane width cards. Slot Generation Mechanical Electrical Source PCIE 7 Installing an expansion card Step 1.

  • Page 26: Jumper Setup

    2.7 Jumper Setup The illustration shows how jumpers are setup. When the jumper cap is placed on the pins, the jumper is “Short”. If no jumper cap is placed on the pins, the jumper is “Open”. The illustration shows a 3-pin jumper whose pin1 and pin2 are “Short” when a jumper cap is placed on these 2 pins.

  • Page 27: Onboard Headers And Connectors

    E3C256D2I 2.8 Onboard Headers and Connectors Onboard headers and connectors are NOT jumpers. Do NOT place jumper caps over these headers and connectors. Placing jumper caps over the headers and connectors will cause permanent damage to the motherboard. System Panel Header...
  • Page 28 USB 3.2 Gen1 Header Besides two default USB 3.2 (19-pin USB3_3_4) Gen1 ports on the I/O panel, (see p.6, No. 19) there is one USB 3.2 Gen1 header on this motherboard. This USB 3.2 Gen1 header can support two USB 3.2 Gen1 ports.
  • Page 29 E3C256D2I ATX 4-PIN Power The motherboard provides one Connector 4-pin power/signal connector ATX_PG (4-pin ATX4PIN1 which is a required input for +5VSB PSON# ATX power source. (ATX 24pin-to-4pin) (see p.6, No. 2) When using ATX power, it is necessary to use a 24pin-to-...
  • Page 30 TPM-SPI Header This connector supports (13-pin TPM_BIOS_PH1) Trusted Platform Module LFRAME (see p.6, No. 9) (TPM) system, which can LAD1 LAD0 LAD2 LAD3 securely store keys, digital certificates, passwords, and data. A TPM system also helps enhance network security, protects digital identities, and ensures platform integrity.
  • Page 31 E3C256D2I Serial Port Header This COM header supports a RRI#1 (9-pin COM1) serial port module. RRTS#1 CCTS# (see p.6, No. 21) DDSR#1 DDTR#1 TTXD1 RRXD1 DDCD#1 Clear CMOS Pad CLRMOS1 allows you to clear (CLRMOS1) the data in CMOS. To clear (see p.6, No.

  • Page 32: Atx Psu / Dc-In Power Connections

    2.9 ATX PSU / DC-IN Power Connections This motherboard supports both +12V DC and ATX power input. Please refer to the table below for the required connections between the motherboard and the power supply. Connector DC-IN ATX PSU 12V 8pin ATX 4pin (with the bundled ATX 24pin-to-4pin converter cable)

  • Page 33: Unit Identification Purpose Led/Switch

    E3C256D2I 2.10 Unit Identification purpose LED/Switch With the UID button, You are able to locate the server you’re working on from behind a rack of servers. Unit Identification When the UID button on the purpose LED/Switch front or rear panel is pressed,...

  • Page 34: Dual Lan And Teaming Operation Guide

    2.11 Dual LAN and Teaming Operation Guide Dual LAN with Teaming enabled on this motherboard allows two single connections to act as one single connection for twice the transmission bandwidth, making data transmission more effective and improving the quality of transmission of distant images. Fault tolerance on the dual LAN network prevents network downtime by transferring the workload from a failed port to a working port.
  • Page 35 E3C256D2I 2.12 M.2 SSD Module Installation Guide (M2_1) The Hyper M.2 Socket supports a M.2 PCI Express module up to Gen4 x4 (64 Gb/s) only. Installing the M.2 SSD Module Step 1 Prepare a M.2 SSD module and the screw.

  • Page 36: Chapter 3 Uefi Setup Utility

    Chapter 3 UEFI Setup Utility 3.1 Introduction This section explains how to use the UEFI SETUP UTILITY to configure your system. The UEFI chip on the motherboard stores the UEFI SETUP UTILITY. You may run the UEFI SETUP UTILITY when you start up the computer. Please press <F2> or <Del> during the Power-On-Self-Test (POST) to enter the UEFI SETUP UTILITY;...

  • Page 37: Navigation Keys

    E3C256D2I 3.1.2 Navigation Keys Please check the following table for the function description of each navigation key. Navigation Key(s) Function Description Moves cursor left or right to select Screens Moves cursor up or down to select items + / - To change option for the selected items <Tab>...

  • Page 38: Main Screen

    3.2 Main Screen Once you enter the UEFI SETUP UTILITY, the Main screen will appear and display the system overview. The Main screen provides system overview information and allows you to set the system time and date.

  • Page 39: Advanced Screen

    E3C256D2I 3.3 Advanced Screen In this section, you may set the configurations for the following items: CPU Configuration, DRAM Configuration, Chipset Configuration, Storage Configuration, NVMe Configura- tion, ACPI Configuration, Super IO Configuration, Serial Port Console Redirection, H/ W Monitor, Intel SPS Configuratio, Driver Health, Tls Auth Configuration, Intel(R) Bios Guard Technology and Instant Flash.

  • Page 40: Cpu Configuration

    3.3.1 CPU Configuration SGX settings Software Guard Extensions (SGX) Use this item to enable or disable Software Controlled Software Guard Extensions (SGX). Hyper-Threading (Supported depending on your CPU) Intel Hyper Threading Technology allows multiple threads to run on each core, so that the overall performance on threaded software is improved.
  • Page 41 E3C256D2I CPU C7 State Support Enable C7 deep sleep state for lower power consumption. Package C State Support Enable CPU, PCIe, Memory, Graphics C State Support for power saving. Intel (VMX) Virtualization Technology When enabled, a VMM can utiliza the addiyional hardware capabilities provided by Vanderpool Technology.
  • Page 42 CPU Thermal Throttling Enable CPU internal thermal control mechanisms to keep the CPU from overheating.

  • Page 43: Dram Configuration

    E3C256D2I 3.3.2 DRAM Configuration DRAM Frequency If [Auto] is selected, the motherboard will detect the memory module(s) inserted and assign the appropriate frequency automatically.

  • Page 44: Chipset Configuration

    3.3.3 Chipset Configuration Onboard LAN1 and LAN2 Use this to enable or disable the Onboard LAN functions. The default value is [Enabled]. Onboard LAN3 Use this to enable or disable the Onboard LAN function. The default value is [Enabled]. Onboard LAN4 Use this to enable or disable the Onboard LAN function.
  • Page 45 E3C256D2I OCU1 Mode Selection Use this item to switch the OCUlink to PCIE/SATA. OCU1 Link Speed Use this item to configure PCIE Link Speed. The default value is [Auto]. OCU1 ASPM Support This option enables or disables the ASPM support for all PCH downstream devices. The default value is [Disabled].

  • Page 46: Storage Configuration

    3.3.4 Storage Configuration Hard Disk S.M.A.R.T. S.M.A.R.T. stands for Self-Monitoring, Analysis, and Reporting Technology. It is a monitoring system for computer hard disk drives to detect and report on various indicators or reliability. SATA Storage Configuration SATA Controller Use this item to enable or disable SATA Controllers. SATA/M.2_SATA Mode Selection Identify the SATA/M.2_SATA port is connected to Solid State Drive or Hard Disk Drive.

  • Page 47: Nvme Configuration

    E3C256D2I 3.3.5 NVMe Configuration The NVMe Configuration displays the NVMe controller and Drive information.

  • Page 48: Acpi Configuration

    3.3.6 ACPI Configuration PCIE Devices Power On This allows the system to be waked up by a PCIE device and enable wake-on-LAN. Ring-In Power On This allows the system to be waked up by onboard COM port modem Ring-In signals. RTC Alarm Power On This allows the system to be waked up by the real time clock alarm.

  • Page 49: Super Io Configuration

    E3C256D2I 3.3.7 Super IO Configuration Serial Port 1 Configuration Use this item to set parameters of Serial Port 1 (COM1). Serial Port Use this item to enable or disable the serial port. Change Settings Use this item to select an optimal setting for Super IO device.

  • Page 50: Serial Port Console Redirection

    3.3.8 Serial Port Console Redirection COM1 / SOL Console Redirection Use this option to enable or disable Console Redirection. If this item is set to Enabled, you can select a COM Port to be used for Console Redirection. Console Redirection Settings Use this option to configure Console Redirection Settings, and specify how your computer and the host computer to which you are connected exchange information.
  • Page 51 E3C256D2I Bits Per Second Use this item to select the serial port transmission speed. The speed used in the host computer and the client computer must be the same. Long or noisy lines may require lower transmission speed. The options include [9600], [19200], [57600] and [115200].
  • Page 52 Legacy Console Redirection Legacy Console Redirection Settings Use this option to configure Legacy Console Redirection Settings, and specify how your computer and the host computer to which you are connected exchange information. Redirection COM Port Select a COM port to display redirection of Legacy OS and Legacy OPROM Messages. Resolution On Legacy OS, the Number of Rows and Columns supported redirection.
  • Page 53 E3C256D2I Flow Control Use this item to set the f low control to prevent data loss from buffer overf low. When sending data, if the receiving buffers are full, a "stop" signal can be sent to stop the data flow. Once the buffers are empty, a "start" signal can be sent to restart the flow. Hardware flow uses two wires to send start/stop signals.

  • Page 54: H/W Monitor

    3.3.9 H/W Monitor In this section, it allows you to monitor the status of the hardware on your system, includ- ing the parameters of the CPU temperature, motherboard temperature, CPU fan speed, chassis fan speed, and the critical voltage. Watch Dog Timer This allows you to enable or disable the Watch Dog Timer.

  • Page 55: Intel Sps Configuration

    E3C256D2I 3.3.10 Intel SPS Configuration SPS screen displays the Intel SPS Configuration information, such as Operational Firmware Version and Firmware State.

  • Page 56: Driver Health

    3.3.11 Driver Health Intel(R) PRO/1000 6.5.01 PCI-E Healthy This provides health status for the drivers/controllers. Intel(R) Gigabit 0.0.29 Healthy This provides health status for the drivers/controllers.

  • Page 57: Tls Auth Configuration

    E3C256D2I 3.3.12 Tls Auth Configuration Server CA Configuration Press <Enter> to configure Server CA. Client Cert Configuration Press <Enter> to configure Client Cert.

  • Page 58: Ram Disk Configuration

    3.3.13 RAM Disk Configuration Disk Memory Type Specifies type of memory to use from available memory pool in system to create a disk. Create raw Create a raw RAM disk. Create from file Create a RAM disk from a given file. Remove selected RAM disk(s).

  • Page 59: Intel(R) I210 Gigabit Network Connection

    E3C256D2I 3.3.14 Intel(R) I210 Gigabit Network Connection NIC Configuration Use this to configure the network device port. Link Speed Use this to specify the port speed used for the selected boot protocol. Wake On LAN Use this to enable or disable the server to be power on using an in-band magic packet.

  • Page 60: Ipv4 Network Configuration

    3.3.15 IPv4 Network Configuration Configured Indicate whether network address is configured successfully or not. Save Changes and Exit Use this to save changes and exit.

  • Page 61: Instant Flash

    E3C256D2I 3.3.16 Instant Flash Instant Flash is a UEFI flash utility embedded in Flash ROM. This convenient UEFI update tool allows you to update system UEFI without entering operating systems ® first like MS-DOS or Windows . Just save the new UEFI file to your USB flash drive,...

  • Page 62: Server Mgmt

    3.4 Server Mgmt IPMI Interface Type Use this item to confugure the type of interface to communicate BMC from HOST. Wait For BMC Wait For BMC response for specified time out. BMC starts at the same time when BIOS starts during AC power ON. It takes around 90 seconds to initialize Host to BMC interfaces.

  • Page 63: Bmc Network Configuration

    E3C256D2I 3.4.1 BMC Network Configuration BMC Out of band Access Use this item to enable or disable BMC Out of band Access.

  • Page 64: System Event Log

    3.4.2 System Event Log SEL Components Change this to enable ro disable event logging for error/progress codes during boot. Erase SEL Use this to choose options for earsing SEL. When SEL is Full Use this to choose options for reactions to a full SEL. Log EFI Status Codes Use this item to disable the logging of EFI Status Codes or log only error code or only progress code or both.

  • Page 65: Bmc Self Test Log

    E3C256D2I 3.4.3 Bmc self test log Erase Log Use this to choose options for earsing Log. When Log is Full Use this to select the action to be taken when log is full.

  • Page 66: Bmc Tools

    3.4.4 BMC Tools Load BMC Default Settings Use this item to Load BMC Default Settings KCS Control Select this KCS interface state after POST end. If [Enabled] us selected, the BMC will remain KCS interface after POST stage. If [Disabled] is selected, the BMC will disable KCS interface after POST stage BMC Warm Reset Press <Enter>...

  • Page 67: Security

    E3C256D2I 3.5 Security In this section, you may set or change the supervisor/user password for the system. For the user password, you may also clear it. Supervisor Password Set or change the password for the administrator account. Only the administrator has authority to change the settings in the UEFI Setup Utility.

  • Page 68: Key Management

    3.5.1 Key Management In this section, expert users can modify Secure Boot Policy variables without full authenti- cation. Factory Key Provision Install factory default Secure Boot keys after the platform reset and while the System is in Setup mode. Clear Secure Boot keys Force System to Setup Mode - clear all Secure Boot Variables.
  • Page 69 E3C256D2I rized Signature database (db). Restore DB defaults Restore DB variable to factory defaults. Platform Key(PK) Enroll Factory Defaults or load certificates from a file: 1. Public Key Certificate in: a) EFI_SIGNATURE_LIST b) EFI_CERT_X509 (DER) c) EFI_CERT_RSA2048 (bin) d) EFI_CERT_SHA256, 384, 512 2.
  • Page 70 b) EFI_CERT_X509 (DER encoded) c) EFI_CERT_RSA2048 (bin) d) EFI_CERT_SHA256, 384, 512 2. Authenticated UEFI Variable 3. EFI PE/COFF Image(SHA256) Key Source: Factory, External, Mixed Forbidden Signatures Enroll Factory Defaults or load certificates from a file: 1. Public Key Certificate in: a) EFI_SIGNATURE_LIST b) EFI_CERT_X509 (DER encoded) c) EFI_CERT_RSA2048 (bin)
  • Page 71 E3C256D2I OsRecovery Signatures Enroll Factory Defaults or load certificates from a file: 1. Public Key Certificate in: a) EFI_SIGNATURE_LIST b) EFI_CERT_X509 (DER encoded) c) EFI_CERT_RSA2048 (bin) d) EFI_CERT_SHA256, 384, 512 2. Authenticated UEFI Variable 3. EFI PE/COFF Image(SHA256) Key Source: Default, External, Mixed, Test...

  • Page 72: Boot Screen

    3.6 Boot Screen In this section, it will display the available devices on your system for you to configure the boot settings and the boot priority. Boot Option #1 Use this item to set the system boot order. Boot Option #2 Use this item to set the system boot order.
  • Page 73 E3C256D2I Bootup Num-Lock If this item is set to [On], it will automatically activate the Numeric Lock function after boot-up. Boot Beep Select whether the Boot Beep should be turned on or off when the system boots up. Please note that a buzzer is needed.

  • Page 74: Csm Parameters

    3.6.1 CSM Parameters Enable to launch the Compatibility Support Module. Please do not disable unless you’re running a WHCK test. If you are using Windows 8.1 64-bit and all of your devices support UEFI, you may also disable CSM for faster boot speed. Launch Other Storage OpROM Policy Select UEFI only to run those that support UEFI option ROM only.
  • Page 75 E3C256D2I OCU1 Slot OpROM This option controls Legacy/UEFI ROMs priority.

  • Page 76: Event Logs

    3.7 Event Logs Change Smbios Event Log Settings This allows you to configure the Smbios Event Log Settings. When entering the item, you will see the followings: Smbios Event Log Use this item to enable or disable all features of the SMBIOS Event Logging during system boot.
  • Page 77 E3C256D2I entries which utilize a multiple-event counter. The value ranges from 0 to 99 minutes. METW (Multiple Event Time Window) Use th Log EFI Status Codes Use this item to disable the logging of EFI Status Codes as OEM reserved type E0 (if not already converted to legacy).

  • Page 78: Exit Screen

    3.8 Exit Screen Save Changes and Exit When you select this option, the following message “Save configuration changes and exit setup?” will pop-out. Press <F10> key or select [Yes] to save the changes and exit the UEFI SETUP UTILITY. Discard Changes and Exit When you select this option, the following message “Discard changes and exit setup?”...

  • Page 79: Chapter 4 Software Support

    4.3 Contact Information If you need to contact ASRock Rack or want to know more about ASRock Rack, welcome to visit ASRock Rack’s website at http://www.ASRockRack.com; or you may contact your...

  • Page 80: Chapter 5 Troubleshooting

    Chapter 5 Troubleshooting 5.1 Troubleshooting Procedures Follow the procedures below to troubleshoot your system. Always unplug the power cord before adding, removing or changing any hardware com- ponents. Failure to do so may cause physical injuries to you and damages to motherboard components.
  • Page 81 1. Verify if the battery on the motherboard provides ~3VDC. Install a new battery if it does not. 2. Confirm whether your power supply provides adaquate and stable power. Other problems... 1. Try searching keywords related to your problem on ASRock Rack’s FAQ page: http://www.asrockrack.com/support...

  • Page 82: Technical Support Procedures

    5.2 Technical Support Procedures If you have tried the troubleshooting procedures mentioned above and the problems are still unsolved, please contact ASRock Rack’s technical support with the following information: 1. Your contact information 2. Model name, BIOS version and problem type.
  • Page 83 E3C256D2I Contact Information If it needs to contact ASRock Rack or want to know more about ASRock Rack, you’re welcome to visit ASRock Rack’s website at http://www.asrockrack.com; or contact the dealer for further information. For technical questions, please submit a support request form at https://event.asrockrack.com/tsd.asp...

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