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Troubleshooting guide
Problem
Cannot start
1. Press the "POWER" Button or the
2. Is the power cord unplugged?
3. Is there a power failure?
4. Is the leakage protector disconnected?
Poor drainage
1. Is the washing machine installed smoothly?
2. Have you washed a single smaller garment?
Water inlet fault
1. Is the tap turned off?
displays "E1"
2. Is there no water supply or low water pressure?
3. Is the water inlet pipe frozen?
4. Is the inlet pipe and inlet valve blocked?
Drainage failure
1. Is the height of the drain too high?
displays "E3"
2. Is the drain frozen?
3. Is the drain blocked by foreign matter?
4. Is the drain blocked by foreign matter?
Door failure
Confirm whether the washing machine is
displays "E2"
started when the door is not closed?
No heating
Turn off the faucet and unplug the power plug.
displays "E6"
Please contact professional maintenance personnel.
Keep water injecting
Turn off the faucet and unplug the power plug.
displays "E4"
Please contact professional maintenance personnel.
Too much bubble
Do you use special low foam detergent for
drum washing machine?
In case of other faults, please contact professional maintenance personnel.
Cause
"START/PAUSE" button or not?
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Solution
1. Press the "POWER" Button or the
"START/PAUSE" button.
2. Connect the power cord plug
3. Please wait
4. Turn on the leakage protector
1. Install the washing machine on a
horizontal and flat ground.
2. Add a few similar items of clothing.
1. Turn on the tap
2. Please wait
3. Thaw the inlet pipe with hot water
4. Take out the water inlet pipe and
thoroughly clean the filter screen in the
water inlet valve.
1. Please place the drain pipe to ensure that
the height is less than 1m.
2. Thaw the drain pipe with hot water.
3. Remove foreign matters and dredge the
drain pipe.
4. Remove floor drain debris.
Close the door firmly
It is recommended to add an appropriate
amount of detergent
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