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Table 7-19
Issues, possible causes, and fixes (continued)
Items
Tips
Blue screen
Use this information to troubleshoot blue screen issues.
Table 7-20
Issues, possible causes, and fixes
Items
Symptoms
●
Have power, light activity, fan spinning
●
HP Logo displays briefly
●
Fails to boot into Windows operating
system, displays blue screen, and then
crashes, restarts, or stops responding
Important Notes & Resources
Overview of general troubleshooting steps for a blue screen error
1.
Note the blue screen error message and what activity was performed at the time.
2.
Perform a hard reset
3.
Reset BIOS to default
device.
4.
Run HP Hardware Diagnostics
faulty hardware issues.
●
HP PC Hardware Diagnostics (UEFI) tool to test hard drive, memory, and system.
108
Chapter 7 Troubleshooting guide
Procedures
Intermittent issues are difficult to reproduce and troubleshoot. It is important to record
details about shutdown frequencies, system configuration (3D video application), and
operating conditions.
Procedures
Possible causes
Recent changes: conflict of instructions from multiple programs or just added
hardware.
Incompatible hardware and driver.
Poor connection (hard drive, memory).
Hardware malfunctioning due to overheating (GPU, processor).
Defective hardware (memory, hard drive).
Troubleshooting steps
There are many different ways to troubleshoot a blue screen error. Therefore,
you need to identify working configuration and specific symptoms of the
failure to narrow down the issue. See
Recommended resources
Microsoft knowledge base:
http://windows.microsoft.com/en-us/windows-8/resolve-windows-blue-screen-
errors
For more information, search for HP Troubleshooting Error Messages on a
blue screen at
(8. Hard reset on page 89
(9. Soft reset (Default Settings) on page 90
(6. HP Hardware Diagnostics and Tools on page 83
Blue screen (BSOD) error on page 133
http://www.hp.com
(www.hp.com).
()) after disconnecting all external peripherals.
()) to prevent booting to another
().
()) to isolate major
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Table of Contents
Troubleshooting
