HP ZBook Power G11 Manuals

Manuals and User Guides for HP ZBook Power G11. We have 1 HP ZBook Power G11 manual available for free PDF download: Maintenance And Service Manual

HP ZBook Power G11 Maintenance And Service Manual

HP ZBook Power G11 Maintenance And Service Manual (190 pages)

Mobile Workstation PC

Brand: HP | Category: Handhelds | Size: 21.32 MB

Table of Contents

Table of Contents
5
1 Product Description

11
2 Components

16
- Right
  16
- Left
  17
- Display
  18
  - Low Blue Light Mode (Select Products Only)
    19
- Keyboard Area
  20
  - Touchpad
    20
    
    Adjusting Touchpad Settings
    20
    
    Touchpad Settings
    20
    
    Turning on the Touchpad
    20
    
    Touchpad Components
    21
  - Lights
    21
  - Button and Fingerprint Reader
    23
  - Special Keys
    24
- Bottom
  25
- Labels
  26
- Using a SIM Card (Select Products Only)
  28
  - Determining the Correct SIM Card Size for Your Computer
    28
  - Inserting a SIM Card in an External Slot
    28
- Using Tile (Select Products Only)
  29
3 Illustrated Parts Catalog

30
4 Removal and Replacement Procedures Preliminary Requirements

39
5 Removal and Replacement Procedures for Customer Self-Repair Parts

48
- Component Replacement Procedures
  48
  - Preparation for Disassembly
    48
  - Bottom Cover
    48
  - Memory Modules
    49
  - Solid-State Drive (SSD)
    52
  - Solid-State Drive Quick Access Door
    53
6 Removal and Replacement Procedures for Authorized Service Provider Parts

58
- Component Replacement Procedures
  58
  - Preparation for Disassembly
    58
  - Battery
    58
  - WLAN Module
    60
  - WWAN Module
    61
  - SD Card Reader Board
    63
  - NFC Module
    64
  - RTC Battery
    64
  - Touchpad
    65
  - Speakers
    67
  - Smart Card Reader
    68
  - Fans
    70
  - RJ-45 Door
    70
  - SIM Board
    71
  - Fingerprint Reader Board
    72
  - Solid-State Drive Quick Access Door Brackets
    73
  - Heat Sink
    74
  - System Board
    75
  - Display Assembly
    79
  - Top Cover with Keyboard
    86
7 Troubleshooting Guide

88
- Resources
  88
- General Troubleshooting Steps
  89
  - Identify the Issue
    89
    
    Boot-Up Sequence
    90
    
    Failure Classification
    90
    
    Understand the Issue
    90
    
    Examine the Environment
    92
    
    Perform a Visual Inspection of Hardware
    92
    
    Manually Updating BIOS and Drivers
    93
    
    Remotely Deploying the BIOS and Drivers
    93
    
    Update BIOS and Drivers
    93
  - Analyze the Issue
    93
    
    HP Hardware Diagnostics and Tools
    93
    
    Remove or Uninstall Recently Added Hardware, Software
    93
    
    HP PC Hardware Diagnostics (UEFI)
    94
    
    HP BIOS Configuration Utility (BCU)
    95
    
    HP Image Diagnostic Tool
    96
    
    HP Thermal Monitor
    96
    
    Non HP Diagnostics Tools
    96
    
    Status Lights
    96
    
    Status Lights, Blinking Light Codes, Troubleshooting Lights, and POST Error Messages
    96
    
    Blinking Light Codes
    97
    
    POST Error Messages
    98
  - Resolve the Issue
    99
    
    Hard Reset
    99
    
    10. Reseat Cables and Connections
    100
    
    Soft Reset (Default Settings)
    100
    
    11. Test with Minimum Configuration
    101
    
    Essential Hardware Configuration
    101
    
    13. Replace the System Board
    102
    
    Safe Mode
    102
    
    Test with Verified Working Configuration (Hardware or Operating System)
    102
  - Verify Solution
    103
- Helpful Hints
  104
  - At Startup
    104
  - During Operation
    104
  - Consulting with HP Service
    105
- Common Issues and Possible Solutions
  105
  - Power-On Issues
    105
    
    No Power
    106
    
    Intermittent Power-On, Shutdown, Reboot
    108
    
    AC Adapter Issue
    109
    
    Battery Not Recognized, Not Charging
    110
    
    Battery Discharges too Fast
    112
    
    Burnt Smell
    112
  - Post
    113
    
    No Video (with Power)
    113
    
    Blinking Lights
    114
    
    BIOS Password
    115
    
    Diagnostic Error Messages
    115
  - Performance (OS)
    116
    
    Intermittent Shutdown
    116
    
    Blue Screen
    118
    
    Freeze at Windows Logo (Hang or Lockup)
    119
    
    Electromagnetic Interference (EMI)
    120
    
    No Wake up
    121
    
    Unresponsive
    122
  - Slow Performance
    123
  - HP Smart Adapter Warning Message
    123
  - Incorrect Time and Date
    124
- Display
  125
  - Display Anomalies
    125
    
    Symptom
    125
    
    Display Assembly Diagram
    126
    
    HP PC Hardware Diagnostics (UEFI) for Video Test
    126
    
    Quick Check
    126
  - Dead Pixel
    127
  - No Video (Internal)
    127
  - No Video (External)
    127
  - Displayport/Vga
    128
  - Hdmi
    128
  - No or Bad External Video Via Docking
    129
  - Incorrect or Missing Color/Distorted Image
    129
  - Touch Screen
    130
- I/O Devices
  131
  - Keyboard
    131
  - Keyboard Pointing Stick (Select Products Only)
    132
  - Keyboard Backlight
    133
  - Touchpad
    133
  - Network Connectivity (RJ-45 Jack)
    134
  - Network Connectivity Wireless (WLAN)
    134
  - Wwan
    135
  - Usb
    135
  - Smart Card Reader
    136
  - Speaker, Headphone - Audio Issues
    137
  - Thunderbolt (TB)
    138
- Storage
  139
  - Hard Drive or Solid-State Drive Not Recognized
    140
  - No Boot to Operating System (no Read-Write Error)
    141
  - Read-Write Error
    142
  - Slow Performance
    143
  - Blue Screen (BSOD) Error
    143
  - Noisy Hard Drive
    143
- Mechanical
  144
  - Noise (Sound)
    144
  - Fan Runs Constantly
    145
  - Thermal Shutdown (Hot)
    146
- Additional Information
  147
  - Acronyms
    147
  - Blinking Lights and Boot Error Codes
    148
    
    BIOS Recovery Code Unable to Find Valid BIOS Recovery Image
    149
    
    Graphics Controller Error (no Controller)
    149
    
    Memory Module Error
    149
    
    Processor Not Executing Code
    149
    
    Failure System Board Error
    150
    
    Intel Trusted Execution Technology (TXT) Error
    150
    
    Sure Start Has Identified a Problem (Manual Recovery Policy Set)
    150
    
    Sure Start Unable to Find Valid BIOS Boot Block Image
    150
    
    POST Error Messages and User Actions
    151
    
    Common Blue Screen Error Messages
    153
    
    Error Message List
    153
    
    Routine Maintenance for Performance Improvement
    153
    
    Bug Check Symbolic Names
    154
    
    Microsoft General Troubleshooting of Windows Bug Check Codes
    154
    
    Use Windows Debugging Tool
    154
    
    Windows Software Development Kit (SDK)
    155
    
    Display Issue: Pixel Anomalies
    158
    
    Cable Management
    160
    
    Connector Types
    160
    
    Flex Cable
    160
    
    Horizontal Cable Insertion
    161
    
    Multiple-Pin Horizontal Connector (LVDS Cable to Display Panel)
    161
    
    Multiple-Pin Vertical Connector (LVDS Cable to System Board)
    162
8 Backing Up, Restoring, and Recovering

163
- Backing up Information and Creating Recovery Media
  163
  - Using Windows Tools for Backing up
    163
  - Using the HP Cloud Recovery Download Tool to Create Recovery Media (Select Products Only)
    163
- Restoring and Recovering Your System
  163
9 Computer Setup (BIOS), TPM, and HP Sure Start

166
- Using Computer Setup
  166
  - Navigating and Selecting in Computer Setup
    166
  - Restoring Factory Settings in Computer Setup
    166
  - Updating the BIOS
    167
    
    Determining the BIOS Version
    167
    
    Preparing for a BIOS Update
    167
    
    Downloading a BIOS Update
    168
    
    Installing a BIOS Update
    168
  - Changing the Boot Order Using the F9 Prompt
    168
- TPM BIOS Settings (Select Products Only)
  169
- Using HP Sure Start (Select Products Only)
  169
10 Using HP PC Hardware Diagnostics

170
11 Specifications

176
- Computer Specifications
  176
- Display Specifications
  176
- Solid-State Drive Specifications
  177
12 Statement of Memory Volatility

179
- Current BIOS Steps
  179
- Nonvolatile Memory Usage
  181
- Questions and Answers
  182
- Using HP Sure Start (Select Products Only)
  183
13 Power Cord Set Requirements

184
- Requirements for All Countries
  184
- Requirements for Specific Countries and Regions
  184
14 Recycling

187
- Index
  188

Advertisement

Advertisement

Related Products

HP Categories

Desktop

Laptop

Monitor

Switch

More HP Manuals