HP EliteBook 660 G11 Maintenance And Service Manual
  1. Manuals
  2. Brands
  3. HP Manuals
  4. Laptop
  5. EliteBook 660 G11
  6. Maintenance and service manual
HP EliteBook 660 G11 Maintenance And Service Manual

HP EliteBook 660 G11 Maintenance And Service Manual

16 inch notebook pc
Hide thumbs
Table of Contents

Advertisement

Quick Links

Maintenance and Service Guide
HP EliteBook 660 16 inch G11 Notebook PC
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the EliteBook 660 G11 and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for HP EliteBook 660 G11

Summary of Contents for HP EliteBook 660 G11

  • Page 1 Maintenance and Service Guide HP EliteBook 660 16 inch G11 Notebook PC SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.
  • Page 2 HP Inc. under to be bound by the terms of the HP End Not all features are available in all license. Chrome and Google are trademarks User License Agreement (EULA).
  • Page 3 Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and AC adapter provided by HP comply with the user-accessible surface temperature limits defined by applicable safety standards.

  • Page 4: Table Of Contents

    Table of contents 1 Product description............................................. 1 2 Components................................................4 Locating hardware ............................................4 Locating software............................................4 Right..................................................4 Left................................................... 5 Display ...................................................7 Low blue light mode (select products only)..............................7 Keyboard area..............................................9 Touchpad ..............................................9 Touchpad settings ......................................... 9 Adjusting touchpad settings................................
  • Page 5 Grounding the work area......................................36 Recommended materials and equipment..............................36 Cleaning your computer........................................37 Enabling HP Easy Clean (select products only) ............................37 Removing dirt and debris from your computer............................37 Cleaning your computer with a disinfectant...............................38 Caring for wood veneer (select products only) ............................39 Packaging and transporting guidelines..................................
  • Page 6 8 Backing up, restoring, and recovering....................................93 Backing up information and creating recovery media...........................93 Using Windows tools for backing up.................................93 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......93 Restoring and recovering your system..................................94 Creating a system restore ......................................94 Restoring and recovery methods ..................................94...
  • Page 7 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) .............................................100 Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)..............100 Downloading Remote HP PC Hardware Diagnostics UEFI ......................100 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version............100 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number.......101...

  • Page 8: Product Description

    Category Description Product Name HP EliteBook 660 16 inch G11 Notebook PC Processors Intel® Core™ Ultra7 165H vPro® Enterprise processor (16 cores, 24 MB L3 cache, 28 W) Intel Core Ultra7 165U vPro Enterprise processor (12 cores, 12 MB L3 cache, 15 W)
  • Page 9 Intel AX211 Wi-Fi® 6E + Bluetooth® 5.3 M.2 2230 160 MHz CNVi worldwide (WW) WLAN Realtek 8852CE Wi-Fi 6E + Bluetooth 5.3 M.2 2230 PCI-e + USB WW WLAN HP 4000 4G LTE-Advanced Pro Wireless Wide Area Network (WWAN) Service providers: AT&T and Verizon...
  • Page 10 Support for Modern Trackpad Gestures Taps enabled as default Power requirements Battery: 3 cell, 56 Whr, polymer, HP Long Life battery and 3 cell, 48 Whr, polymer, HP Long Life battery HP Fast Charge Technology AC adapters 100 W, USB Type-C with straight barrel, non-Power Factor Correction (nPFC), 1.8 m (6.0 ft) 65 W, USB Type-C with straight barrel, nPFC, 1.8 m (6.0 ft)

  • Page 11: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware Use these instructions to find out what hardware is installed on your computer. ■ Select the Search icon in the taskbar, type device manager in the search box, and then select the Device Manager app.

  • Page 12: Left

    High Definition Multimedia Interface (HDMI) device. USB 5 Gbps port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and charges small devices (such as a smartphone), even when the computer is off.
  • Page 13 For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 14: Display

    To reduce the risk of serious injury, read the Safety & workstation setup and proper posture, health, and work habits for computer users. The Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Display...
  • Page 15 For wireless regulatory notices, see the section of the that applies to your country or region. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Chapter 2 Components...

  • Page 16: Keyboard Area

    Keyboard area Keyboards can vary by language. NOTE: The keyboard, including the function keys and power key (select products only), is disabled in stand, tent, and tablet modes. To enable the keyboard, including the power key, change to the clamshell mode.

  • Page 17: Lights

    Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left control zone Textured area that allows you to perform additional gestures. Right control zone Textured area that allows you to perform additional gestures.

  • Page 18: Button And Fingerprint Reader

    Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Privacy key light On: Privacy screen is on, which helps prevent side-angle viewing. Mute light ●...

  • Page 19: Special Keys

    Table 2-6 Button and fingerprint reader and their descriptions Component Description Power button ● When the computer is off, press the button briefly to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ●...
  • Page 20 Table 2-7 Special keys and their descriptions Component Description Action keys Execute frequently used system functions. Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys .

  • Page 21: Bottom

    Table 2-7 Special keys and their descriptions (continued) Component Description num lk Turns the embedded numeric keypad on and off when pressed in combination with the key. – or – Turns the embedded numeric keypad on and off. – or – Alternates between the navigational and numeric functions on the integrated numeric keypad.

  • Page 22: Rear

    Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Table 2-10 Service label components Component Serial number Product ID HP product name Rear...

  • Page 23: Using A Sim Card (Select Products Only)

    Table 2-11 Service label components Component HP product name Product ID Serial number Warranty period Table 2-12 Service label components Component HP product name Warranty period Product ID Serial number ● Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

  • Page 24: Determining The Correct Sim Card Size For Your Computer

    Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer. Go to http://www.hp.com/support, and then search for your computer by product name or number. Select Product Information. Refer to the listed options to determine which card to purchase.

  • Page 25: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 26 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly: Display spare parts are available only as subcomponents. For spare part Not available as a information, see Display assembly subcomponents on page spare part Top cover and keyboard Top cover and keyboard with backlight and clickpad for use on computer models equipped N97248-xxx...
  • Page 27 N96724-001. NFC module cable (not illustrated, includes double-sided adhesive) N96724-001 WWAN module HP 4000 4G LTE-Advanced Pro WWAN N65633-001 Qualcomm 9205 LTE-M (CAT-M1 fSVC) WLPWAN N90688-001 WWAN antenna plate and foil: Included in the Miscellaneous Kit, spare part number...
  • Page 28 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number 1 TB, 2280, PCIe-4×4, NMIC, SED SSD with TLC N24954-001 1 TB, 2280, PCIe-4×4, NVMe SSD with TLC M16560-001 512 GB, M.2 2280, PCIe-4×4, NVMe SSD N45476-001 512 GB, M.2 2280, PCIe-4×4, SED SSD with TLC N52031-001...
  • Page 29 (11a) System board (includes integrated processor and replacement thermal material) Equipped with an Intel Core Ultra7 165H processor (16 cores, 24 MB L3 cache, 28 W), an HP RTX N96529-601 2050 graphics subsystem with 4 GB of discrete memory, RTK, and the Windows 11 operating...
  • Page 30 RTX 2050 graphics subsystem with 4 GB of discrete memory, RTK, USBC, and a non-Windows operating system Equipped with an Intel Core Ultra5 135H processor (16 cores, 24 MB L3 cache, 28 W), an HP RTX N96526-601 2050 graphics subsystem with 4 GB of discrete memory, RTK, and the Windows 11 operating...
  • Page 31 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Equipped with an Intel Core Ultra7 155U processor (12 cores, 12 MB L3 cache, 28 W), a N96555-601 graphics subsystem with UMA memory, TI, PD, and the Windows 11 operating system for use on computer models with WWAN capability Equipped with an Intel Core Ultra7 155U processor (12 cores, 12 MB L3 cache, 28 W), a N96555-001...

  • Page 32: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use on computer models equipped with a graphics subsystem with UMA memory and a N96443-001 15 W processor (13) Speakers (include left and right speakers, cables, and six rubber isolators) N96463-001 (14) Battery (includes cable)
  • Page 33 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display bezel (includes display hinge cover) For use on computer models equipped with an infrared webcam and a privacy filter N98667-001 For use on computer models equipped with an infrared webcam N96531-001 For use on computer models equipped with an FHD webcam N96532-001...
  • Page 34 Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number 40.6 cm (16.0 in), WUXGA, antiglare, LBL, UWVA; nTOP display panel, typical brightness: 1000 nits P06017-001 40.6 cm (16.0 in), WUXGA, antiglare, UWVA; nTOP display panel, typical brightness: 400 nits P06018-001 40.6 cm (16.0 in), WUXGA, antiglare, LED, TOP display panel for use on computer models P06015-001...

  • Page 35: Miscellaneous Parts

    280 W AC adapter (PFC, 3 prong, 7.4 mm, slim) M52952-001 120 W HP Smart adapter (PFC, 7.4 mm, slim) L89695-001 120 W HP Smart adapter (PFC, RC, 4.5 mm, slim) M95377-001 100 W AC adapter (nPFC, USB Type-C, PD, 3 pin) N57045-001...
  • Page 36 HP Thunderbolt 4 120 W cable M88058-001 USB Type-A male–to–USB Type-C male cable (1.0 m [3.3 ft]) L65253-001 Dock HP Thunderbolt G4 280 W dock (includes combination cable) M97106-001 HP Thunderbolt G4 120 W dock (includes cable) M97105-001 HP Thunderbolt 120 W dock (includes cable)
  • Page 37 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in Australia L19358-001 For use in Brazil L19359-001 For use in Denmark L19360-001 For use in Europe L19361-001 For use in India L19363-001 For use in Israel L19362-001 For use in Italy L19364-001...
  • Page 38 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in South Korea L22328-001 For use in Switzerland L22324-001 For use in Taiwan L22329-001 For use in Thailand L22326-001 For use in the United Kingdom L22320-001 Power cord (C13, 1.0 m [3.3 ft], premium with tag) For use in Argentina...
  • Page 39 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in South Korea L19366-002 For use in Switzerland L19370-002 For use in Taiwan L19372-002 For use in Thailand L19371-002 For use in the United Kingdom L19373-002 Power cord (C5, 1.8 m [6.0 ft], premium with sticker, DH, FX for use in Brazil) L19341-002...

  • Page 40: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during...

  • Page 41: Electrostatic Discharge Information

    IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 42: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing dual in-line packages (DIPs) from plastic 400 V...

  • Page 43: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 44: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 45: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 46: Caring For Wood Veneer (Select Products Only)

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 47: Accessing Support Information

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Table 4-3 Support information locations Service consideration...
  • Page 48 Support information locations (continued) Service consideration Path to access information Repair professionals To locate repair professionals: Go to www.hp.com. Place the cursor over Support resources to display more options. Select Authorized service providers. Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags.

  • Page 49: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.
  • Page 50 Table 5-1 Bottom cover descriptions and part numbers Description Spare part number Bottom cover (includes two long rubber feet) Metal for use on computer models equipped with a graphics subsystem with discrete memory N96459-001 Metal for use on computer models equipped with a graphics subsystem with UMA memory N96460-001 Plastic N96458-001...

  • Page 51: Using A Sim Card (Select Products Only)

    Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer. Go to http://www.hp.com/support, and then search for your computer by product name or number. Select Product Information. Refer to the listed options to determine which card to purchase.

  • Page 52: Wwan Module

    To remove the WWAN module, use this procedure and illustration. Table 5-2 WWAN module descriptions and part numbers Description Spare part number HP 4000 4G LTE-Advanced Pro WWAN module N65633-001 Qualcomm 9205 LTE-M (CAT-M1 fSVC) N90688-001 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 53 Carefully disconnect the WWAN antenna cables (2) from the terminals on the WWAN module. The #5 WWAN antenna cable connects to the WWAN module #5 Main terminal. The #6 WWAN antenna cable connects to the WWAN module #6 Aux terminal. Remove the Phillips M2.0 ×...

  • Page 54: Solid-State Drive

    NOTE: The WWAN module is designed with a notch to prevent incorrect insertion. Solid-state drive To remove the SSD, use this procedure and illustration. Table 5-3 SSD descriptions and part numbers Description Spare part number For use in all countries and regions except the People's Republic of China 2 TB, M.2 2280, PCIe-4×4, ZTurbo SSD with TLC M52027-001 1 TB, M.2 2280, PCIe-4×4, NMIC SSD with TLC...
  • Page 55 Prepare the computer for disassembly (see Preparation for disassembly on page 42). Remove the bottom cover (see Bottom cover on page 42). Disconnect the battery cable from the system board (see Battery on page 54). NOTE: The type of SSD cover differs for models with a plastic bottom cover or a metal bottom cover. Remove the SSD from models with a plastic bottom cover: Remove the Phillips M2.0 ×...
  • Page 56 Pull the bracket straight up and off the system board. To install the SSD screw hole bracket, insert the bracket onto the system board at the orientation shown in the following illustration. Remove the SSD from models with a metal bottom cover: Peel back the plastic SSD cover (1).

  • Page 57: Memory Modules

    Remove the Phillips M2.0 × 3.0 screw (2) from the drive, and then pull the drive (3) out of the socket. To replace the SSD, reverse the removal procedures. NOTE: The SSD is designed with a notch to prevent incorrect insertion. Memory modules To remove the memory modules, use this procedure and illustration.
  • Page 58 Remove the memory module shield (1). IMPORTANT: When replacing the memory module shield, be sure to insert the edges of the shield into the clips (2) that are built into the system board. The memory module shield is included in the Miscellaneous Kit, spare part number N96244-001. To protect a memory module after removal, place it in an electrostatic-safe container.

  • Page 59: Wlan Module

    To install a memory module: Align the notched edge of the module with the tab in the slot (1), and then press the module into the slot at an angle until it is seated (2). Press down on the module until the side retention clips snap into place (3). WLAN module To remove the WLAN module, use this procedure and illustration.
  • Page 60 Remove the WLAN antenna plate (1) that secures the WLAN antenna cables to the WLAN module. The WLAN antenna plate is included in the Miscellaneous Kit, spare part number N96244-001. Carefully disconnect the WLAN antenna cables (2) from the terminals on the WLAN module. Computer models have either one or two WLAN antennas.

  • Page 61: Removal And Replacement Procedures For Authorized Service Provider Parts

    To remove and replace computer components, use the procedures described in this section. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.
  • Page 62 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 63: Speakers

    Release the battery (3) by sliding it to the left, and then remove the battery (4) from the computer. To install the battery, reverse the removal procedures. NOTE: When replacing the battery, be sure to completely reassemble the computer and plug in the AC adapter before turning the computer on.

  • Page 64: Fan

    Remove the speakers (4) from the computer. NOTE: When removing the speakers, make note of the location of the rubber isolator locations (5). The absence of or damage to these isolators can result in degraded speaker performance. To replace the speakers, reverse the removal procedures. To remove the fan, use these procedures and illustrations.

  • Page 65: I/O Board

    Remove the fan (4) from the system board. To replace the fan, reverse the removal procedures. I/O board To remove the I/O board, use this procedure and illustration. Table 6-4 I/O board descriptions and part numbers Description Spare part number I/O board (includes nano SIM slot, RJ45 jack, and USB port) NOTE: The I/O board spare part kit does not include the I/O board cable or the nano SIM cable.

  • Page 66: Wwan Connector Board Cable

    Release the zero insertion force (ZIF) connectors (2) the I/O board cable and nano SIM cable are connected to, and then disconnect the I/O board cable and nano SIM cable from the I/O board. Remove the four Phillips M2.0 × 4.0 screws (3) that secure the I/O board and I/O holder to the computer.

  • Page 67: Wwan Connector Board

    Remove the WWAN connector board cable (3). To replace the WWAN connector board cable, reverse the removal procedures. WWAN connector board To remove the WWAN connector board, use this procedure and illustration. Table 6-5 WWAN connector board description and part number Description Spare part number WWAN connector board...

  • Page 68: Ssd Board

    Remove the WWAN connector board (5) from the computer. To replace the nano SIM cable: Turn the WWAN connector board upside down with the front toward you. Release the ZIF connector (1) the nano SIM cable is connected to, and then disconnect the nano SIM cable (2) from the WWAN connector board.

  • Page 69: System Board

    Spare part number System board (includes integrated processor and replacement thermal material) Equipped with an Intel Core Ultra7 165H processor (16 cores, 24 MB L3 cache, 28 W), an HP RTX N96529-601 2050 graphics subsystem with 4 GB of discrete memory, RTK, and the Windows 11 operating system...
  • Page 70 Description Spare part number Equipped with an Intel Core Ultra7 155H processor (16 cores, 24 MB L3 cache, 28 W), an HP RTX 2050 N96528-601 graphics subsystem with 4 GB of discrete memory, RTK, and the Windows 11 operating system...
  • Page 71 Table 6-7 System board descriptions and part numbers (continued) Description Spare part number Equipped with an Intel Core Ultra7 165U processor (12 cores, 12 MB L3 cache, 28 W), a graphics N96559-601 subsystem with UMA memory, TI, PD, and the Windows 11 operating system Equipped with an Intel Core Ultra7 165U processor (12 cores, 12 MB L3 cache, 28 W), a graphics N96559-001 subsystem with UMA memory, TI, PD, and a non-Windows operating system...
  • Page 72 Prepare the computer for disassembly (see Preparation for disassembly on page 54). Remove the bottom cover (see Bottom cover on page 42). Disconnect the battery cable from the system board (see Battery on page 54). Remove the WWAN module (see WWAN module on page 45).
  • Page 73 Detach the connector board cable (11) and nano SIM cable from the computer. The connector board cable and nano SIM cable are attached to the computer with double-sided adhesive. Remove the six Phillips M2.0 × 1.8 screws (1) that secure the system board to the computer. Remove the three Phillips M2.0 ×...

  • Page 74: I/O Board Cable

    Lift the left side of the system board (2) until it rests at an angle, and then remove the system board (3) by sliding it up and to the left at an angle. To install the system board, reverse the removal procedures. I/O board cable To remove the I/O board cable, use this procedure and illustration.

  • Page 75: Heat Sink

    Release the ZIF connectors (1) the I/O board cable and nano SIM cable are connected to, and then disconnect the I/O board cable (2) and nano SIM cable from the system board. To replace the I/O board cable, reverse the removal procedures. Heat sink To remove the heat sink, use these procedures and illustrations.

  • Page 76: Display Assembly

    Remove the heat sink (2) from the system board. Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.
  • Page 77 Remove the bottom cover (see Bottom cover on page 42). Remove the display assembly: Remove the WWAN antenna plate (1) that secures the WWAN antenna cables to the WWAN module. The WWAN antenna plate is included in the Miscellaneous Kit, spare part number N96244-001. Carefully disconnect the WWAN antenna cables (2) from the terminals on the WWAN module.
  • Page 78 Release the WLAN antenna cables and the display panel cable from the retention clips (4) that are built into the left I/O holder. Remove the seven Phillips M2.5 × 4.6 screws that secure the display assembly to the computer. Swing the top edge of the display assembly (1) down and away from the computer until it rests at a 90-degree angle.
  • Page 79 Separate the display assembly (3) from the computer. To remove the display bezel and access the display assembly internal components: To avoid damaging the display panel, do not use a tool to release the inside edges of the display bezel. You can use a tool only when you insert it from the outside edges of the top, left, and right edges of the bezel.
  • Page 80 To remove the display panel: Remove the display bezel. Locate the display panel retention tape (1) in the upper and lower corners of the display assembly. Use a pair of tweezers to grasp the tape (2). Carefully pull the tape up (3) as far as it will stretch. Display assembly...
  • Page 81 When replacing the display panel retention tape, place the tape in the locations shown in the following image. Release the display panel cable (1) from the retention clips and routing channel that are built into the bottom edge of the display back cover. Lift the top edge of the display panel (2) and swing it up and forward until it rests upside down in front of the display back cover.
  • Page 82 ● N95983-001: 40.6 cm (16.0 in), WUXGA, antiglare, UWVA; nTOP display panel, typical brightness: 400 nits ● N95980-001: 40.6 cm (16.0 in), WUXGA, antiglare, LED, TOP display panel for use on computer models equipped with an infrared webcam; typical brightness: 300 nits ●...
  • Page 83 Remove the display panel cable. The display panel cable is available using spare part number N96465-001. The display panel cable includes the webcam/microphone module cable. The webcam/microphone is available using spare part numbers N96915-001 (for use on computer models equipped with an infrared webcam) and N96916-001 (for use on computer models equipped with an FHD webcam).
  • Page 84 Remove the webcam module or microphone module (3). The FHD camera module is available using spare part number N96502-001. The microphone module is available using spare part number P00492-001. To remove the ALS board: Remove the display bezel. Remove the display panel. Use a tool (1) to detach the ALS board from the display back cover.
  • Page 85 Remove the display bezel. Remove the display panel. Release the adhesive tabs (1) that secure the wireless antenna cables to the display back cover. Detach the wireless antenna transceivers (2) from the display back cover. The wireless antenna transceivers are attached to the display back cover with double-sided adhesive. Remove the wireless antenna.

  • Page 86: Fingerprint Reader

    To reassemble and replace the display assembly, reverse the removal procedures. Fingerprint reader To remove the fingerprint reader, use this procedure and illustration. Table 6-9 Fingerprint reader descriptions and spare part numbers Description Spare part number Fingerprint reader N96242-001 NOTE: The fingerprint reader spare part kit does not include the fingerprint reader bracket or the fingerprint reader cable.

  • Page 87: Fingerprint Reader Cable

    Remove the two Phillips M2.0 × 2.5 screws (1) that secure the fingerprint reader and bracket to the computer. Remove the fingerprint reader bracket (2) from the computer. The fingerprint reader bracket is included in the Bracket Kit, spare part number N96233-001. Remove the fingerprint reader (3) from the computer.

  • Page 88: Nfc Module Cable

    Remove the fingerprint reader cable (2) from the computer. To replace the fingerprint reader cable, reverse the removal procedures. NFC module cable To remove the NFC module cable, use this procedure and illustration. Table 6-10 NFC module cable description and part number Description Spare part number NFC module cable (includes double-sided adhesive)

  • Page 89: Nfc Module

    Detach the NFC module cable (3) from the computer. The NFC module cable is attached to the computer with double-sided adhesive. Remove the NFC module cable. To replace the NFC module cable, reverse the removal procedures. NFC module To remove the NFC module, use this procedure and illustration. Table 6-11 NFC module description and part number Description...

  • Page 90: Touchpad Cable

    Detach the NFC module (2) from the computer. The NFC module is attached to the computer with double-sided adhesive. To replace the NFC module, reverse the removal procedures. Touchpad cable To remove the touchpad cable, use this procedure and illustration. The touchpad cable is included in the Cable Kit, spare part number N96591-001.

  • Page 91: Touchpad

    Detach the touchpad cable (3) from the computer. The touchpad cable is attached to the computer with double-sided adhesive. Remove the touchpad cable. To replace the touchpad cable, reverse the removal procedures. Touchpad To remove the touchpad, use this procedure and illustration. Table 6-12 Touchpad descriptions and part numbers Description...

  • Page 92: Card Reader Cable

    Detach the NFC module antenna cable (2) from the computer. The NFC module antenna cable is attached to the computer with double-sided adhesive. Remove the four Phillips M2.0 × 2.0 broadhead screws (3) that secure the touchpad to the computer. Remove the three Phillips M1.6 ×...

  • Page 93: Card Reader

    Detach the card reader cable (3) from the computer. The card reader cable is attached to the computer with double-sided adhesive. To replace the card reader cable, reverse the removal procedures. Card reader To remove the card reader, use this procedure and illustration. Table 6-13 Card reader description and part number Description...

  • Page 94: Top Cover And Keyboard

    Remove the card reader (3) from the computer. To replace the card reader, reverse the removal procedures. Top cover and keyboard The top cover and keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top covers and keyboards. The second table provides the country codes.
  • Page 95 Table 6-15 Spare part country codes (continued) For use in country or Spare part For use in country or Spare part For use in country or Spare part region number region number region number Germany -041 Portugal -131 Turkey-F -541 Greece -151 Romania...

  • Page 96: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 97: Restoring Factory Settings In Computer Setup

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs .

  • Page 98: Downloading A Bios Update

    After you review the prerequisites, you can check for and download BIOS updates. Perform one of these tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ●...

  • Page 99: Tpm Bios Settings (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 100: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.

  • Page 101: Restoring And Recovering Your System

    Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 102: Changing The Computer Boot Order

    Restoring and recovery methods on page 94 to restore your computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 103: Using Hp Pc Hardware Diagnostics

    Select the box next to the 24-digit failure ID to copy your failure code and send it to support. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or the Start menu.

  • Page 104: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar. Select Fixes & Diagnostics.

  • Page 105: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number

    HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 106: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 107: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 108: Downloading Remote Hp Pc Hardware Diagnostics Uefi By Product Name Or Number

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.

  • Page 109: Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 10-1 Computer specifications Metric...

  • Page 110: Display Specifications

    Display specifications This section provides specifications for your display. Table 10-2 Display specifications Metric U.S. Active diagonal size 40.6 cm 16.0 in Resolution 1920 × 1200 (WUXGA) Surface treatment Antiglare Brightness 400 nits 300 nits Viewing angle UWVA Backlight WLED + LBL Display panel interface eDP 1.4 + PSR2 eDP 1.2 without + PSR...
  • Page 111 Table 10-3 Solid-state drive specifications (continued) 256 GB* 512 GB* 1 TB* Operating temperature 0°C to 70°C (32°F to 0°C to 70°C (32°F to 0°C to 70°C (32°F to 158°F) 158°F) 158°F) NOTE: *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

  • Page 112: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 113 Select the Security menu, select Restore Security Settings to Factory Defaults, and then select Yes to restore security level defaults. The computer restarts. During the restart, press while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. NOTE: If the system has a BIOS administrator password, type the password at the prompt.

  • Page 114: Nonvolatile Memory Usage

    System boot ROM (BIOS) Non-volatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website RTC (CMOS) RAM Volatile memory, 256 bytes...

  • Page 115: Questions And Answers

    Table 11-1 Troubleshooting information for nonvolatile memory usage (continued) Description Volatility description Storage user data How to erase LOM EEPROM Non-volatile, 2 MB embedded in LAN controller Trusted Platform Module (TPM) Non-volatile; 51 KB ROM for Follow instructions below firmware and 38 KB system under “Clearing TPM”...
  • Page 116 HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 117: Using Hp Sure Start (Select Products Only)

    Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 118: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 119 Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa...
  • Page 120 The flexible cord must be Type H05VV-F three-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must be on each element. Approval number and logo must be printed on a flag label. The flexible cord must be Type HVCTF three-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable, and wall plug) must bear the BSMI certification mark.

  • Page 121: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Chapter 13 Recycling...

  • Page 122: Index

    39 spare part numbers 26 determining version 90 disinfecting 38 display panel cable downloading an update 90, 91 HP Easy Clean 37 illustrated 27 updating 90 removing dirt and debris 37 removal 75 Bluetooth label 15...
  • Page 123 (ESD) 33, keyboard removal 78 product description 3 spare part number 27, 78 preventing damage 33-35 keyboard, spare part number 29 HP PC Hardware Diagnostics UEFI esc key, identifying 13 keypad downloading 99 integrated numeric 14 failure ID code 98 keys...
  • Page 124 HDMI 5 slots computer 15 product description 2 security cable 5 USB port with HP Sleep and SIM card 5 Charge 5 smart card 7 USB SuperSpeed 5 recovery 93, 94 smart card slot, identifying 7...
  • Page 125 56 workstation guidelines 33 spare part number 25, 56 WWAN antenna USB port with HP Sleep and speakers, identifying 14 illustrated 27 Charge, identifying 5 special keys, using 12 spare part numbers 27 USB powered port, identifying 5 specifications...

Table of Contents

Save PDF