HP EliteBook 665 Maintenance And Service Manual
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HP EliteBook 665 Maintenance And Service Manual

HP EliteBook 665 Maintenance And Service Manual

16 inch g11 notebook pc
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Maintenance and Service Guide
HP EliteBook 665 16 inch G11 Notebook PC
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP EliteBook 665

  • Page 1 Maintenance and Service Guide HP EliteBook 665 16 inch G11 Notebook PC SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.
  • Page 2 HP to be bound by the terms of the HP End Not all features are available in all Inc. under license. Chrome and Google are User License Agreement (EULA).
  • Page 3 Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and AC adapter provided by HP comply with the user-accessible surface temperature limits defined by applicable safety standards.

  • Page 4: Table Of Contents

    Table of contents 1 Product description............................................. 1 2 Components................................................5 Locating hardware ............................................5 Locating software............................................5 Right..................................................5 Left................................................... 6 Display .................................................. 8 Low blue light mode (select products only)..............................8 Keyboard area...............................................10 Touchpad ...............................................10 Touchpad settings .......................................10 Adjusting touchpad settings................................10 Turning on the touchpad ..................................10 Touchpad components ....................................10 Lights .................................................
  • Page 5 Grounding the work area......................................35 Recommended materials and equipment..............................35 Cleaning your computer........................................36 Enabling HP Easy Clean (select products only) ............................36 Removing dirt and debris from your computer............................36 Cleaning your computer with a disinfectant..............................37 Caring for wood veneer (select products only) ............................38 Packaging and transporting guidelines..................................38...
  • Page 6 8 Backing up, restoring, and recovering....................................90 Backing up information and creating recovery media...........................90 Using Windows tools for backing up.................................90 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......90 Restoring and recovering your system..................................91 Creating a system restore ....................................... 91 Restoring and recovery methods ..................................
  • Page 7 Downloading Remote HP PC Hardware Diagnostics UEFI ........................97 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ............97 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number........98 Customizing Remote HP PC Hardware Diagnostics UEFI settings....................98 10 Specifications..............................................99 Computer specifications........................................99...

  • Page 8: Product Description

    Category Description Product Name HP EliteBook 665 16 inch G11 Notebook PC Processors AMD® Ryzen™7 PRO 7735U 4.75 GHz processor (8 cores, 16 MB L3 cache, 28 W) AMD Ryzen7-7735U 4.75 GHz processor (8 cores, 16 MB L3 cache, 28 W) AMD Ryzen5 PRO 7535U 4.55 GHz processor (6 cores, 16 MB L3 cache, 28 W)
  • Page 9 MediaTek RZ616 Wi-Fi® 6E + Bluetooth® 5.3 M.2 2230 AIM-T 160 MHz PCI-e + USB WW WLAN module Realtek 8852CE Wi-Fi 6E + Bluetooth 5.3 M.2 2230 PCI-e + USB WW WLAN module HP 4000 4G LTE-Advanced Pro Wireless Wide Area Network (WWAN) Service providers: AT&T and Verizon Ports Hot plug/unplug and autodetect for correct output to wide-aspect vs.
  • Page 10 Support for Modern Trackpad Gestures Taps enabled as default Power requirements Battery: 3 cell, 56 Whr, polymer, HP Long Life battery and 3 cell, 48 Whr, polymer, HP Long Life battery HP Fast Charge Technology AC adapters 65 W, USB Type-C with straight barrel (non-Power Factor Correction (nPFC), 1.8 m [6.0 ft]) 45 W, USB Type-C with straight barrel (non-Power Factor Correction (nPFC), 1.8 m [6.0 ft])
  • Page 11 Table 1-1 Product components and their descriptions (continued) Category Description Serviceability End user replaceable parts: ● AC adapter ● Bottom cover ● Memory modules ● ● WLAN module ● WWAN module Chapter 1 Product description...

  • Page 12: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware Use these instructions to find out what hardware is installed on your computer. ■ Select the Search icon in the taskbar, type device manager in the search box, and then select the Device Manager app.

  • Page 13: Left

    High Definition Multimedia Interface (HDMI) device. USB 5 Gbps port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and charges small devices (such as a smartphone), even when the computer is off.
  • Page 14 For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 15: Display

    Safety & workstation setup and proper posture, health, and work habits for computer users. The Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Chapter 2 Components...
  • Page 16 For wireless regulatory notices, see the section of the that applies to your country or region. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Low blue light mode (select products only)

  • Page 17: Keyboard Area

    Keyboard area Keyboards can vary by language. NOTE: The keyboard, including the function keys and power key (select products only), is disabled in stand, tent, and tablet modes. To enable the keyboard, including the power key, change to the clamshell mode.

  • Page 18: Lights

    Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left control zone Textured area that allows you to perform additional gestures. Right control zone Textured area that allows you to perform additional gestures.

  • Page 19: Button And Fingerprint Reader

    Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Privacy key light On: Privacy screen is on, which helps prevent side-angle viewing. Mute light ●...

  • Page 20: Special Keys

    Table 2-6 Button and fingerprint reader and their descriptions Component Description Power button ● When the computer is off, press the button briefly to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ●...
  • Page 21 Table 2-7 Special keys and their descriptions Component Description Action keys Execute frequently used system functions. Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are hot keys .

  • Page 22: Bottom

    Table 2-7 Special keys and their descriptions (continued) Component Description num lk Turns the embedded numeric keypad on and off when pressed in combination with the key. – or – Turns the embedded numeric keypad on and off. – or – Alternates between the navigational and numeric functions on the integrated numeric keypad.

  • Page 23: Rear

    Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Table 2-10 Service label components Component Serial number Product ID HP product name Chapter 2 Components...

  • Page 24: Using A Sim Card (Select Products Only)

    Table 2-11 Service label components Component HP product name Product ID Serial number Warranty period Table 2-12 Service label components Component HP product name Warranty period Product ID Serial number ● Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

  • Page 25: Determining The Correct Sim Card Size For Your Computer

    Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer. Go to http://www.hp.com/support, and then search for your computer by product name or number. Select Product Information. Refer to the listed options to determine which card to purchase.

  • Page 26: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 27 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly: Display spare parts are available only as subcomponents. For spare part Not available as a information, see Display assembly subcomponents on page spare part Top cover and keyboard Top cover and keyboard with backlight for use on computer models equipped with a privacy N95984-xxx...
  • Page 28 N96724-001. NFC module cable: Included in the Cable Kit, spare part number N95963-001 HP 4000 4G LTE-Advanced Pro WWAN module N65633-001 WWAN antenna plate and foil: Included in the Miscellaneous Kit, spare part number...
  • Page 29 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number 1 TB, 2280, PCIe-4×4, NVMe SSD with TLC M16560-001 512 GB, M.2 2280, PCIe-4×4, NVMe SSD N45476-001 512 GB, M.2 2280, PCIe-4×4, SED SSD with TLC N52031-001 512 GB, 2280, PCIe-4×4, NVMe SSD with TLC N17436-001...
  • Page 30 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number 16 GB, DDR5-5600, 1. 1 V N77399-001 8 GB, DDR5-5600, 1.1 V N77398-001 (8b) Memory module shield: Included in the Miscellaneous Kit, spare part number N96244-001 Memory module thermal pad: Included in the Miscellaneous Kit, spare part number N96244-001 (not illustrated) Fan (includes cable)

  • Page 31: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Equipped with an AMD Ryzen5-7535U 4.55 GHz processor (6 cores, 16 MB L3 cache, 28 W), and N95968-001 a non-Windows operating system for use on computer models with WWAN capability Equipped with an AMD Ryzen5-7535U 4.55 GHz processor (6 cores, 16 MB L3 cache, 28 W), and N95969-601 the Windows 11 operating system for use on computer models without WWAN capability...
  • Page 32 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display bezel (includes display hinge cover) For use on computer models equipped with an infrared webcam and a privacy filter N98667-001 For use on computer models equipped with an infrared webcam N96531-001 For use on computer models equipped with an FHD webcam N96532-001...
  • Page 33 Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number 40.6 cm (16.0 in), WUXGA, antiglare, LED, TOP display panel for use on computer models N95980-001 equipped with an infrared webcam; typical brightness: 300 nits 40.6 cm (16.0 in), WUXGA, antiglare, UWVA, nTOP display panel; typical brightness: 300 nits N95981-001 Display panel cable N96465-001...

  • Page 34: Miscellaneous Parts

    280 W AC adapter (PFC, 3 prong, 7.4 mm, slim) M52952-001 120 W HP Smart adapter (PFC, 7.4 mm, slim) L89695-001 120 W HP Smart adapter (PFC, RC, 4.5 mm, slim) M95377-001 100 W AC adapter (nPFC, USB Type-C, PD, 3 pin) N57045-001...
  • Page 35 HP Thunderbolt 4 120 W cable M88058-001 USB Type-A male–to–USB Type-C male cable (1.0 m [3.3 ft]) L65253-001 Dock HP Thunderbolt G4 280 W dock (includes combination cable) M97106-001 HP Thunderbolt G4 120 W dock (includes cable) M97105-001 HP Thunderbolt 120 W dock (includes cable)
  • Page 36 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in Brazil L19359-001 For use in Denmark L19360-001 For use in Europe L19361-001 For use in India L19363-001 For use in Israel L19362-001 For use in Italy L19364-001 For use in Japan L19365-001...
  • Page 37 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in Switzerland L22324-001 For use in Taiwan L22329-001 For use in Thailand L22326-001 For use in the United Kingdom L22320-001 Power cord (C13, 1.0 m [3.3 ft], premium with tag) For use in Argentina N32029-001 For use in Australia...
  • Page 38 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in Switzerland L19370-002 For use in Taiwan L19372-002 For use in Thailand L19371-002 For use in the United Kingdom L19373-002 Power cord (C5, 1.8 m [6.0 ft], premium with sticker, DH, FX for use in Brazil) L19341-002 Screw Kit N96250-001...

  • Page 39: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during...

  • Page 40: Electrostatic Discharge Information

    IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 41: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing dual in-line packages (DIPs) from plastic 400 V...

  • Page 42: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 43: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 44: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 45: Caring For Wood Veneer (Select Products Only)

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 46: Accessing Support Information

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Table 4-3 Support information locations Service consideration...
  • Page 47 Support information locations (continued) Service consideration Path to access information Repair professionals To locate repair professionals: Go to www.hp.com. Place the cursor over Support resources to display more options. Select Authorized service providers. Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags.

  • Page 48: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.
  • Page 49 Table 5-1 Bottom cover descriptions and part numbers Description Spare part number Bottom cover (includes two long rubber feet) Metal N96460-001 Plastic N96458-001 Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on page 41). Remove the bottom cover: Close the computer and rest it upside down on a flat work surface with the front toward you.

  • Page 50: Using A Sim Card (Select Products Only)

    Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer. Go to http://www.hp.com/support, and then search for your computer by product name or number. Select Product Information. Refer to the listed options to determine which card to purchase.

  • Page 51: Wwan Module

    Table 5-2 WWAN module description and part number Description Spare part number HP 4000 4G LTE-Advanced Pro WWAN module N65633-001 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 52 Remove the Phillips M2.0 × 2.9 screw (3) that secures the WWAN module to the system board. Remove the WWAN module (4) by pulling the module away from the slot at an angle. If the WWAN antenna is not connected to the terminal on the WWAN module, install a protective sleeve on the antenna connector, as shown in the following illustration.

  • Page 53: Solid-State Drive

    NOTE: The WWAN module is designed with a notch to prevent incorrect insertion. Solid-state drive To remove the SSD, use this procedure and illustration. Table 5-3 SSD descriptions and part numbers Description Spare part number For use in all countries and regions except the People's Republic of China 2 TB, M.2 2280, PCIe-4×4, ZTurbo SSD with TLC M52027-001 1 TB, M.2 2280, PCIe-4×4, NMIC SSD with TLC...
  • Page 54 Before removing the SSD, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 41). Remove the bottom cover (see Bottom cover on page 41). Disconnect the battery cable from the system board (see Battery on page 53).
  • Page 55 Pull the bracket straight up and off the system board. To install the SSD screw hole bracket, insert the bracket onto the system board at the orientation shown in the following illustration. Remove the SSD from models with a metal bottom cover: Peel back the plastic SSD cover (1).

  • Page 56: Memory Modules

    Remove the Phillips M2.0 × 3.0 screw (2) from the drive, and then pull the drive (3) out of the socket. To replace the SSD, reverse the removal procedures. NOTE: The SSD is designed with a notch to prevent incorrect insertion. Memory modules To remove the memory modules, use this procedure and illustration.
  • Page 57 Remove the memory module shield (1). IMPORTANT: When replacing the memory module shield, be sure to insert the edges of the shield into the clips (2) that are built into the system board. The memory module shield is included in the Miscellaneous Kit, spare part number N96244-001. To protect a memory module after removal, place it in an electrostatic-safe container.

  • Page 58: Wlan Module

    To install a memory module: Align the notched edge of the module with the tab in the slot (1), and then press the module into the slot at an angle until it is seated (2). Press down on the module until the side retention clips snap into place (3). WLAN module To remove the WLAN module, use this procedure and illustration.
  • Page 59 Remove the WLAN antenna plate (1) that secures the WLAN antenna cables to the WLAN module. The WLAN antenna plate is included in the Miscellaneous Kit, spare part number N96244-001. Carefully disconnect the WLAN antenna cables (2) from the terminals on the WLAN module. Computer models have either one or two WLAN antennas.

  • Page 60: Removal And Replacement Procedures For Authorized Service Provider Parts

    To remove and replace computer components, use the procedures described in this section. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.
  • Page 61 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 62: Speakers

    Release the battery (3) by sliding it to the left, and then remove the battery (4) from the computer. To install the battery, reverse the removal procedures. NOTE: When replacing the battery, be sure to completely reassemble the computer and plug in the AC adapter before turning the computer on.

  • Page 63: Fan

    Remove the speakers (4) from the computer. NOTE: When removing the speakers, make note of the location of the rubber isolator locations (5). The absence of or damage to these isolators can result in degraded speaker performance. To replace the speakers, reverse the removal procedures. To remove the fan, use these procedures and illustrations.

  • Page 64: I/O Board

    Remove the fan (4) from the system board. To replace the fan, reverse the removal procedures. I/O board To remove the I/O board, use this procedure and illustration. Table 6-4 I/O board descriptions and part numbers Description Spare part number I/O board (includes nano SIM slot, RJ45 jack, and USB port) NOTE: The I/O board spare part kit does not include the I/O board cable or the nano SIM cable.

  • Page 65: System Board

    Remove the I/O board (5) from the computer. To replace the I/O board, reverse the removal procedures. System board To remove the system board, use these procedures and illustrations. Table 6-5 System board descriptions and part numbers Description Spare part number System board (includes integrated processor, a graphics subsystem with UMA memory, and replacement thermal material) Equipped with an AMD Ryzen7 PRO 7735U 4.75 GHz processor (8 cores, 16 MB L3 cache, 28 W), and...
  • Page 66 Table 6-5 System board descriptions and part numbers (continued) Description Spare part number Equipped with an AMD Ryzen5 PRO 7535U 4.55 GHz processor (6 cores, 16 MB L3 cache, 28 W), and N95971-001 a non-Windows operating system for use on computer models without WWAN capability Equipped with an AMD Ryzen5-7535U 4.55 GHz processor (6 cores, 16 MB L3 cache, 28 W), and the N95968-601 Windows 11 operating system for use on computer models with WWAN capability...
  • Page 67 Remove the system board: Remove the WLAN antenna plate (1) that secures the WLAN antenna cables to the WLAN module. The WLAN antenna plate is included in the Miscellaneous Kit, spare part number N96244-001. Carefully disconnect the WLAN antenna cables (2) from the terminals on the WLAN module. Computer models have either one or two WLAN antennas.

  • Page 68: I/O Board Cable

    Remove the three Phillips M2.0 × 4.0 screws (2) that secure the system board and I/O bracket to the computer. Remove the I/O bracket (1). The I/O bracket is included in the Plastics/Rubber Kit, spare part number N97208-001. Lift the left side of the system board (2) until it rests at an angle, and then remove the system board (3) by sliding it up and to the left at an angle.

  • Page 69: Heat Sink

    Before removing the I/O board cable, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 53). Remove the bottom cover (see Bottom cover on page 41). Disconnect the battery cable from the system board (see Battery on page 53).
  • Page 70 Remove the SSD (see Solid-state drive on page 46). Remove the fan (see Fan on page 56). Remove the system board (see System board on page 58). Remove the heat sink: Remove the four Phillips M2.0 × 2.5 screws (1) that secure the heat sink to the system board. Remove the heat sink (2) from the system board.

  • Page 71: Display Assembly

    Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. The display assembly is available only at the the subcomponent level. Subcomponent level spare part information is available in the subcomponent level disassembly subsection. Before removing the display assembly, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 53).
  • Page 72 Release the WLAN antenna cables and the display panel cable from the retention clips (4) that are built into the left I/O holder. Remove the seven Phillips M2.5 × 4.6 screws that secure the display assembly to the computer. Swing the top edge of the display assembly (1) down and away from the computer until it rests at a 90-degree angle.
  • Page 73 Separate the display assembly (3) from the computer. To remove the display bezel and access the display assembly internal components: To avoid damaging the display panel, do not use a tool to release the inside edges of the display bezel. You can use a tool only when you insert it from the outside edges of the top, left, and right edges of the bezel.
  • Page 74 To remove the display panel: Remove the display bezel. Locate the display panel retention tape (1) in the upper and lower corners of the display assembly. Use a pair of tweezers to grasp the tape (2). Carefully pull the tape up (3) as far as it will stretch. Display assembly...
  • Page 75 When replacing the display panel retention tape, place the tape in the locations shown in the following image. Release the display panel cable (1) from the retention clips and routing channel that are built into the bottom edge of the display back cover. Lift the top edge of the display panel (2) and swing it up and forward until it rests upside down in front of the display back cover.
  • Page 76 ● N95983-001: 40.6 cm (16.0 in), WUXGA, antiglare, UWVA; nTOP display panel, typical brightness: 400 nits ● N95980-001: 40.6 cm (16.0 in), WUXGA, antiglare, LED, TOP display panel for use on computer models equipped with an infrared webcam; typical brightness: 300 nits ●...
  • Page 77 Remove the display panel cable. The display panel cable is available using spare part number N96465-001. The display panel cable includes the webcam/microphone module cable. The webcam/microphone is available using spare part numbers N96915-001 (for use on computer models equipped with an infrared webcam) and N96916-001 (for use on computer models equipped with an FHD webcam).
  • Page 78 Remove the webcam module or microphone module (3). The FHD camera module is available using spare part number N96502-001. The microphone module is available using spare part number P00492-001. To remove the ALS board: Remove the display bezel. Remove the display panel. Use a tool (1) to detach the ALS board from the display back cover.
  • Page 79 Remove the display bezel. Remove the display panel. Release the adhesive tabs (1) that secure the wireless antenna cables to the display back cover. Detach the wireless antenna transceivers (2) from the display back cover. The wireless antenna transceivers are attached to the display back cover with double-sided adhesive. Remove the wireless antenna.

  • Page 80: Wwan Connector Board Cable

    To reassemble and replace the display assembly, reverse the removal procedures. WWAN connector board cable To remove the WWAN connector board cable, use this procedure and illustration. The WWAN connector board cable is included in the Cable Kit, spare part number N95963-001. Before removing the WWAN connector board cable, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page...

  • Page 81: Wwan Connector Board

    Remove the WWAN connector board cable (3). To replace the WWAN connector board cable, reverse the removal procedures. WWAN connector board To remove the WWAN connector board, use this procedure and illustration. Table 6-7 WWAN connector board descriptions and part numbers Description Spare part number WWAN connector board...

  • Page 82: Fingerprint Reader

    Remove the Phillips M2.0 × 2.9 screw (4) that secures the WWAN connector board to the computer. Remove the WWAN connector board (5) from the computer. To replace the nano SIM cable: Turn the WWAN connector board upside down with the front toward you. Release the ZIF connector (1) the nano SIM cable is connected to, and then disconnect the nano SIM cable (2) from the WWAN connector board.
  • Page 83 Table 6-8 Fingerprint reader descriptions and spare part numbers Description Spare part number Fingerprint reader N96242-001 NOTE: The fingerprint reader spare part kit does not include the fingerprint reader bracket or the fingerprint reader cable. The fingerprint reader bracket is included in the Bracket Kit, spare part number N96233-001.

  • Page 84: Fingerprint Reader Cable

    Remove the fingerprint reader (3) from the computer. To replace the fingerprint reader, reverse the removal procedures. Fingerprint reader cable To remove the fingerprint reader cable, use this procedure and illustration. The fingerprint reader cable is included in the Cable Kit, spare part number N95963-001. Before removing the fingerprint reader cable, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page...

  • Page 85: Nfc Module Cable

    Remove the fingerprint reader cable (2) from the computer. To replace the fingerprint reader cable, reverse the removal procedures. NFC module cable To remove the NFC module cable, use this procedure and illustration. Table 6-9 NFC module cable description and part number Description Spare part number NFC module cable (includes double-sided adhesive)

  • Page 86: Nfc Module

    Detach the NFC module cable (3) from the computer. The NFC module cable is attached to the computer with double-sided adhesive. Remove the NFC module cable. To replace the NFC module cable, reverse the removal procedures. NFC module To remove the NFC module, use this procedure and illustration. Table 6-10 NFC module description and part number Description...

  • Page 87: Touchpad Cable

    Detach the NFC module (2) from the computer. The NFC module is attached to the computer with double-sided adhesive. To replace the NFC module, reverse the removal procedures. Touchpad cable To remove the touchpad cable, use this procedure and illustration. The touchpad cable is included in the Cable Kit, spare part number N95963-001.

  • Page 88: Touchpad

    Detach the touchpad cable (3) from the computer. The touchpad cable is attached to the computer with double-sided adhesive. Remove the touchpad cable. To replace the touchpad cable, reverse the removal procedures. Touchpad To remove the touchpad, use this procedure and illustration. Table 6-11 Touchpad descriptions and part numbers Description...

  • Page 89: Card Reader Cable

    Detach the NFC module antenna cable (2) from the computer. The NFC module antenna cable is attached to the computer with double-sided adhesive. Remove the four Phillips M2.0 × 2.0 broadhead screws (3) that secure the touchpad to the computer. Remove the three Phillips M1.6 ×...

  • Page 90: Card Reader

    Detach the card reader cable (3) from the computer. The card reader cable is attached to the computer with double-sided adhesive. To replace the card reader cable, reverse the removal procedures. Card reader To remove the card reader, use this procedure and illustration. Table 6-12 Card reader description and part number Description...

  • Page 91: Top Cover And Keyboard

    Remove the card reader (3) from the computer. To replace the card reader, reverse the removal procedures. Top cover and keyboard The top cover and keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top covers and keyboards. The second table provides the country codes.
  • Page 92 Table 6-14 Spare part country codes (continued) For use in country or Spare part For use in country or Spare part For use in country or Spare part region number region number region number Germany -041 Portugal -131 Turkey-F -541 Greece -151 Romania...

  • Page 93: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 94: Restoring Factory Settings In Computer Setup

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs .

  • Page 95: Downloading A Bios Update

    After you review the prerequisites, you can check for and download BIOS updates. Perform one of these tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ●...

  • Page 96: Tpm Bios Settings (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 97: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.

  • Page 98: Restoring And Recovering Your System

    Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 99: Changing The Computer Boot Order

    Restoring and recovery methods on page 91 to restore your computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 100: Using Hp Pc Hardware Diagnostics

    Select the box next to the 24-digit failure ID to copy your failure code and send it to support. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or the Start menu.

  • Page 101: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar. Select Fixes & Diagnostics.

  • Page 102: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number

    HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 103: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 104: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 105: Downloading Remote Hp Pc Hardware Diagnostics Uefi By Product Name Or Number

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.

  • Page 106: Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 10-1 Computer specifications Metric...

  • Page 107: Display Specifications

    Display specifications This section provides specifications for your display. Table 10-2 Display specifications Metric U.S. Active diagonal size 40.6 cm 16.0 in Resolution 2560 × 1600 (WQXGA) 1920 × 1200 (WUXGA) Surface treatment Antiglare Brightness 400 nits 300 nits Viewing angle UWVA Backlight WLED + LBL...
  • Page 108 Table 10-3 Solid-state drive specifications (continued) 256 GB* 512 GB* 1 TB* Total logical sectors 468,883,296 1,000,215,216 1,500,336,388 Operating temperature 0°C to 70°C (32°F to 0°C to 70°C (32°F to 0°C to 70°C (32°F to 158°F) 158°F) 158°F) NOTE: *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

  • Page 109: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 110 Select the Security menu, select Restore Security Settings to Factory Defaults, and then select Yes to restore security level defaults. The computer restarts. During the restart, press while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. NOTE: If the system has a BIOS administrator password, type the password at the prompt.

  • Page 111: Nonvolatile Memory Usage

    System boot ROM (BIOS) Non-volatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website RTC (CMOS) RAM Volatile memory, 256 bytes...

  • Page 112: Questions And Answers

    Table 11-1 Troubleshooting information for nonvolatile memory usage (continued) Description Volatility description Storage user data How to erase LOM EEPROM Non-volatile, 2 MB embedded in LAN controller Trusted Platform Module (TPM) Non-volatile; 51 KB ROM for Follow instructions below firmware and 38 KB system under “Clearing TPM”...
  • Page 113 HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 114: Using Hp Sure Start (Select Products Only)

    Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 115: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 116 Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa...
  • Page 117 The flexible cord must be Type H05VV-F three-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must be on each element. Approval number and logo must be printed on a flag label. The flexible cord must be Type HVCTF three-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable, and wall plug) must bear the BSMI certification mark.

  • Page 118: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Recycling...

  • Page 119: Index

    38 removal 69 Bluetooth label 16 disinfecting 37 spare part number 26, 70 boot order HP Easy Clean 36 spare part numbers 70 changing using the f9 removing dirt and debris 36 dock prompt 88 components...
  • Page 120 (ESD) 32, keyboard removal 72 product description 3 spare part number 26, 72 preventing damage 32-34 keyboard, spare part number 28 HP PC Hardware Diagnostics UEFI esc key, identifying 14 keypad downloading 96 integrated numeric 15 failure ID code 95 keys...
  • Page 121 HDMI 6 SIM card, correct size 18 computer 16 product description 2 SIM card, inserting 17, 18 USB port with HP Sleep and slots Charge 6 security cable 6 USB SuperSpeed 6 recovery 90, 91 SIM card 6...
  • Page 122 84 workstation guidelines 32 speakers WWAN antenna USB port with HP Sleep and illustrated 24 illustrated 26 Charge, identifying 6 removal 55 spare part numbers 26 USB powered port, identifying 6 spare part number 24, 55...

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