Innova M9W Troubleshooting Manual

M9W/M9K Extended Troubleshooting Guide
IF THE REMOTE DOES NOT LIGHT UP OR BED WORKS INTERMITTENTLY:
A) Change the batteries to 3 AAA lithium batteries of any brand.
Make sure the batteries are facing the correct directions.
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Make sure the terminals of both batteries are in contact with the metal on
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either side of the battery compartment.
Make sure you are not using rechargeable batteries.
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IF THE REMOTE LIGHTS UP, BUT NOTHING WORKS ON THE BED:
B) Check for power to the base:
Check to see if there is a green light on the transformer, which is the black box
on the floor attached to the power cord. Our bases should be plugged into a surge
protector that is
better.
If the green light is on, please proceed to the next step.
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If the green light is not on, please do a hard reset by unplugging your base
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for 30 minutes and plugging it back in to see if the light comes back on. If
the green light still does not come on, please email service@innovasleep.com,
or call 877-386-1373.
If you have a Split King base, please switch the transformers/power cords
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on the two sides of your base to see if the green light comes back on. If
the light is still not on, please do a hard reset following the steps above.
C) Sync Instructions:
To sync the remote to the bed, identify whether there is a red sync button on the
cord between the transformer and the control box.
IF THERE IS NO RED SYNC BUTTON,
1) Unplug the power cord from the surge protector or electrical outlet.
2) Plug in the power cord. Within 10 seconds of plugging in the power
cord, simultaneously press and hold the HEAD UP and HEAD DOWN buttons
on the remote (see Figure 1).
3) If the sync is successful, you will hear a series of quick beeping sounds.
***If the sync did not work, try it again - you may not have pressed and held
IF THERE IS A RED SYNC BUTTON,
1) Press and hold the red button on the sync cord for about 4 seconds. Release
the red sync button and the control box will beep and start flashing blue and
yellow lights.
at least 600-700 joules, higher is better, and at most 400V, lower is
the buttons quickly enough after plugging in the power cord.***